Three out of the last trips had issues. No car, no parking card to get out of the garage, last minute car switches that are not fully activated. All of these issues come with car share, but waiting 20-30 min to get a hold of an Operator to help fix things--is very challenging and makes Zipcar not worth it. read more

So, I did zipcar "back in the day" when it first started. My experience with zipcar was fabulous. Cars were well taken car off. Customer service was *great,* although you rarely needed it because everything worked so well. Fast forward a decade. I find myself car-less again after a cross country move. The service works the same in theory. But zipcar is clearly not the same company. Dirty cars (and I do mean filthy) which--sometimes people are like that. But do they clean the car when you let them know? No! (I pretty much reserve the same car across the street from my apt. So yeah--I notice.) But they also just seem disorganized. On my last trip, on top of renting an absolutely filthy care, they had apparently changed the location of where the car lives. I didn't know this at the time. They simply told me "for reasons they couldn't control," that I needed to pick the car up from street parking. Not a problem. It was just around the corner. This was a multiple day rental. So when I went to return the car to where it supposedly lived, not only was another car parked there (which again, happens, because "people gonna people,"), but all zipcar signage had been removed. Not covered or vandalized, but *expertly removed.* Apparently, zipcar had gotten rid of that spot, but in the 3 days I had the car, they didn't think they needed to come up with a plan or communicate that to me. I was racing to get the car back to its spot on time. I found out there wasn't one. Not because of "people," but because zipcar had literally removed the spot. I then parked it in a loading zone, the only space I could find within a 4 block radius and then called them. There's a reason I don't own a car where I live--there isn't much in the way of parking. They tried to convince me to drive further away to find a better space. I declined. I had to decline 3 times--because they really seemed put out by my unwillingess to work for them and walk a mile back to my house for free. And the person I talked too didn't apologize or even blandly "thank me for my patience." He got all bureaucratic and said "he was opening an incident report. And he'd get back to me." An incident report? About how they removed the parking spot for the car during my rental and didn't tell me? And what, pray tell is there to "get back to me" about? This is your company and your car. I don't want to hear any more about it. read more

This service is fraud. Reserved a car. Not there. Called customer support, the rude arrogant agent hung up on me. Called back, got a ton of attitude but no answers to where the car I reserved is. Asked for a supervisor, waited on hold for 15 minutes before hanging up. I would never use this service again. Complete fraud. read more

In the past Zip car would have rated 4 stars. Today? Not so much. I'm trying to book a cargo van in Seattle for tomorrow. The zipcar web site either refuses to allow me to search for cargo vans north of inconvenient downtown locations.....or Zipcar has removed a bunch of cargo vans from service. In the recent they've had a number of cargo vans in North Seattle.Your only option for contacting them now is an 800 number that is supposed to be staffed 24/7. This evening I was on permahold twice - they disconnected me after 8 minutes the first time. I finally gave up the second time after 30 minutes. 38 minutes of useless permahold FOR NOTHING. So much for 24/7 phone help. Again this is the ONLY way to contact these people now. Rare cargo van use is the primary reason I belong to zip car. I will try the infuriating 800 number in the morning, but suspect that I will be cancelling my membership tomorrow. It's sad this used to be a great service. read more

If I could give them zero star I would. I registered for the service a month or so ago, paid the membership fee and all. I tried to book a trip and had a difficult time finding a car within reasonable walking distance and price range. A trip to a friend who lives 10 miles or so away was going to be $90 - NOT a good deal. The app / booking is not intuitive, you need to book multiple hour trips well a head of time to ensure that there is availability which I am sure many learn the hard way. All that said - I was not please with my experience and decided it was not worth my money. Logically, I tried to cancel my membership which has been IMPOSSIBLE. I have called three times now, all at different times of the day and have waited for an hour each time with NO response. I have email, Instagram, and am now here wondering if this will do anything. I had such high hopes for the company and system - but will never recommend or renew the service with them again. If someone from zipcar is reading this - PLEASE have someone answer the phone when someone want to cancel their membership. read more

Abysmal customer service. My credit card expired, so naturally they suspended my account (huh?) and when I called, an eerily chirpy rep told me "they" would look into my case and inform me within 5-7 days whether they would be willing to reinstate my account or not. Please note: I didn't have a balance on my account. I just had a credit card that expired and that I was calling to update. I asked if there was anyone I could send feedback to about this experience and they told me to email support. So I did. So far no one from support has responded, and I guess they never will because today I received this lovely email from info@zipcar: Dear Phoebe, Thank you for following up on your membership status and settling your account balance. As a car-sharing community that relies on self-service, we require an active credit card or debit card on file and timely payments. After a comprehensive review of your membership history, we have decided to keep your Zipcar account close due to payment issues. You will no longer have access to, or the ability to reserve Zipcars. Please understand that this membership decision is final and cannot be reversed. We hope you continue to seek out alternative transportation options. Regards, Connie Zipcar Member Services "We hope you continue to seek out alternative transportation options." lololol Um, thanks for that Hope, Connine, but I'd rather see some change. read more

Can I give Zip Car zero stars or maybe negative stars, that would be better because they have the worst customer service I think I've ever experienced. The beginning of February, I signed up for Zip Car through a promo on either Groupon or Instagram because it waived the $25 application fee. Guess what showed up on my bank statement February 4, yep a $25 charge from Zip Car. I called last week, got put on ignore when I asked for a supervisor and hung up after 45 minutes on hold. The first customer service rep I spoke with asked if I had the promo codes for the credit, I asked if she kept all her online promo codes for free offers. She offered to refund the $25 application fee. Then I told her Zip Car wasn't going to work for me, please close the account. Her demeanor instantly changed. She explained she couldn't refund my application fee (now) because it was a processing fee to run my ID and ... I interrupted her monologue to ask for a supervisor. She put me on hold for thirty five minutes with the same eight bars of mind numbing muzak on repeat. A different customer service rep returned to the call and refused to let me speak with a supervisor. When I asked for my money returned because it never should have bern charged in the first place, She gave a spiel about third party sites and not knowing what they'd may have offered. Umm, it was a Zip Car advert that purchased space on that site, not some click bait, I called her on the BS. That customer service rep said a supervisor would return my call soon. What is soon, I asked, today? She had no idea. Four hours later and I still haven't heard back. I'm guessing I won't hear a thing snd I'll be calling Tuesday as Monday is a holiday. I explained to the customer service rep refusing to refund money is shady business practices and fraudulent. read more

Wish I could give it a zero. Check Better Business Bureau Reviews first. Three months ago they switched the car I was supposed to use at the last minute and didn't give me the option to opt out. After returning the car safely to its designated spot, I received an email the next morning asking me to put a claim in for the accident I reported. I never reported an accident. The car was in perfect condition when I left it. I have sent three emails now and called multiple times. I have now been suspended for 3 months, yet they continue to bill my monthly fee, insurance, etc. and I have had ZERO response from the company regarding my concerns. Always someone will get back to me in 2-3 weeks or 2-3 days and I hear nothing. Meanwhile, I am paying a fortune for other ways to get around because of their inability to respond. Next step is attorney generals office and/or class action lawsuit as I see many other people with similar issues. read more

Zip car charged me erroneously and then refused to return the money. I would think twice about using them.

Car kept locking me out and saying that something was wrong with my account. I call customer service once and the guy kept asking for a member number and I kept telling him I searched every where for a member number and couldn't find anything. While Still being on the phone I pressed the unlock button and the car finally opened. The same incidents happened again, a lady named Alexandria (the worst and rudest woman ever) came on the line and was no help at all saying my account doesn't exist but how is thT when I had the car all day and was driving it? I told her I needed more help and she said nothing else she could do and hung up on me. The WORST car scam ever. read more

I live in Belltown and Flexcar is perfect for me. I sat down and did the math: $100 to park in my building, $100 at least for insurance, $100 for gas/maintenance. That's $300 a month just to maintain the car, and if you want to own something decent, another $200-300 a month for a car payment, so now you're talking a monthly nut of around $600. The kicker here is: I work downtown, so for me, my car would sit there 5 days a week. I use Flexcar on the weekends to run errands and go grocery shopping. There are about 10 Flexcar stations within walking distance of my home, the website is real simple to navigate, and the cars are always available on the weekend. Flexcar has a new pricing plan for the occasional user, where it's $10 for the first 3 hours a month, and after that, it's $10 a hour. My monthly Flexcar bill is $50-60, versus $600+ for car ownership. Hmmm.... I can recommend Flexcar without reservation (pardon the pun). This would not be the first time I came off as a shameless Flexcar pimp, but the service really is great. read more

I love zipcar. Yup, I do. It's handy, simple -- and I really have not run across any major issues while using this service. I've been a car-less hippy for 6+ years now, and I have to say I wish zipcar was available in my previous areas of residence because it would have made many things in my life more simple. Being in a city with fairly good public transportation I don't need to utilize zipcar very often, but Im glad I have the option available to me. Ikea or airport runs, job interviews, visiting family, going to Costco, needing to buy ginormous bags of dog food and not wanting to haul it back on the bus. All these things are what I use zipcar for -- and with decent hourly rates, or the even better night time/week night flat $36 fee, well. I can't complain. Depending on your neighborhood car availability is hit or miss. I never have an issue in Belltown, the ID is a frakking nightmare to book a car in, and from other zip-car type friends the hill seems to be middling in availability. Easy to book online, and extend if needed via text. Having them cover gas costs is nifty too. Customer service -- via email, chat or phone has always been helpful. The insurance isn't the best -- but at least you are covered. So just drive careful out there, ok people? read more

I had used Zipcar for almost 2 years before Car2Go came around. I switched to that service almost exclusively as it was much easier to get a car and there were no restrictions on where/when you had to return the car. Zipcar didn't seem to be so bad when they were the only show in town...but with Uber and Car2Go available, ZipCar seemed to lack. I've spent thousands of dollars with Zipcar ($200-$300 a month for almost 2 years) and have always felt like the company was more concerned with getting new customers than servicing existing ones. They are always promoting discounts and freebies to new members with small print excluding existing customers. Since I have not used Zipcar in over 4 months, but they have been charging me a monthly fee, I decided to cancel. They don't make it easy. I assume they don't want you to be able to cancel online as they try to talk you out of it when you call. Cancelling my membership was a 30 minute job. Frustrating and annoying. read more

They went from 5 stars down to 1 because of their customer service. They did not respond to my e-mail and they never answer their phone. I want to return my Zipcard and start looking for a scooter. ZipCar can suck it !!! read more

The worst customer experience, avoid it! I signed up for the service but never received the card. Wrote an email to the customer support, didn't get any answer. Finally I closed my account but still was charged for the next month of service. read more

I've been using zipcar for over a year now. At first, I thought it was amazing. I could just rent a car when I needed one? That's awesome! But, a year later, I have realized how overpriced it is, I have experienced fees due to false charges ( such as being late, leaving truck dirty, etc.), and a weak customer service department. I know what some of you may be saying, five star givers-this means you. You may be thinking,"Yeah, this guy probably deserved the fees and whatnot, he's just angry." Well, I can understand that, but here's the details... Charge #1: The car was late. I parked said car about two minutes past time (which is legal!) and cleaned it out. It was three in the morning. Two weeks later, I get an angry toned email and a $50 fine. It said that I was twenty minutes late! Screw that. Charge #2: I rented a truck, because I was picking something up. The guy that had it before me was actually quite late getting back. There was a rope in the front seat, so I said "Is that your rope?" The stranger replied "No, man, that was there when I got in. I think it belongs in the truck." That made sense. I actually thought it was a wise move for Zipcar to provide a good rope. Well, a week later, I get an even angrier email, explaining how "dirty" I left the truck. Ugh. It's a great concept being run by a poor company. It's convenient, sure, but the fees are WAY too high, the cars all smell like wet dog, and the customer service people write passive aggressive emails. I wish I could do a half star, because I would give this a 2 1/2. read more

Beware getting stranded in the middle of nowhere - Zipcar has a hidden flaw that cars may not start if you are outside a cell service area. I found this out the very very hard way. Below is a verbatim email I sent to their customer service detailing the horror story I had with Zipcar. Before this I was a loyal user, but now I wouldn't recommend any person to use this service. 1. As I mentioned multiple times on the phone, I have used Zipcar on and off for a while. I have never once seen in any policy that Zipcars may not turn on if outside a cell service area. One of your reps mentioned that this has happened to other customers in other national parks. If Zipcar is aware of this issue, why not fix it rather than leave customers stranded? At the very least you need to warn all customers in HUGE lettering that if they take their car outside a cell service area they risk being stranded. This is your ethical responsibility, as this could easily become a safety issue for customers. I'm really deeply disappointed that Zipcar would have a technology that could compromise the safety of its customers and do nothing about it. For reference, I was left by the side of the road in a canyon for over 6 hours. It's true, our tow truck came in the nick of time, but it was already pitch black and clearly not safe to be waiting with no place to stay. Imagine what would have happened if there weren't a lodge 2 miles away from our car with a landline? 2. Despite the good nature of your service agents, there were some serious miscommunications which led to us being stranded far longer than necessary. The first agent clearly didn't understand where we were located, even though I felt (and my boyfriend, who was listening to me describe it) I was crystal clear. He told us we needed to be by our car, and that our tow truck would be there in 60 minutes. So we walked the two miles back up to our car, away from the lodge, and away from the landline. We waited TWO HOURS. Nothing. So we walked back down to the lodge with the landline. Upon calling I received a different agent, who told me the tow truck company tried to call Zipcar for details on our location, but Zipcar for whatever reason didn't provide them? Then she said "oh wait, I think they are actually back on their way to you right now". I was relieved the tow truck was on its way back. She noted I should call the tow dispatcher to be sure. When I called the tow dispatcher they were bewildered and said they hadn't sent the truck back to us. If I would have believed your agent, we would never have gotten a tow! That is insane. I called Zipcar back a THIRD time, got a different agent. She acknowledged there was no tow on the way to us and that she would call a new truck. She promised that one would be there in under 60 minutes. We waited for an hour and ten minutes, no tow truck. By now the whole fiasco has taken us about 6 hours. I go make my FOURTH call to zipcar on the lodge landline (by the way, the lodge employees were all very concerned to see a young woman in hysterics on their phone all day). It is dark out, I have no idea if the tow is coming or not, it is a 2 mile walk in the dark back to the car, we have no cell reception, we don't know anyone in the area who can come get us, the lodge is booked full for the night so we can't even hope to stay there. I tell the agent I'm planning to leave the vehicle and try to hitch a ride with anybody down to the nearest town for a place to stay. After that call ends, by a stroke of luck, the promised tow truck FINALLY arrives (~30 minutes later than promised, BTW). Fortunately we were able to get out of there and make it back to our homes unscathed, by 2 AM in the morning. read more

Ok, I never make an effort to review anything unless it's exceptionally bad. You should take my word for it if I say something is exceptionally bad. Total garbage company. Cars are hit or miss - some are well-maintained and some are really dirty and parked in terrible garages. The gas card does not work about 50% of the time and I have to pay out of pocket and get reimbursed. But the absolute worst part is their customer service. In the last 2 months, they've charged me a total of $300 incorrectly, in different installments. Customer service over the phone is basically pointless, they just say someone will reach out to you over email (this takes a week each time). People that reach out over email are incompetent, so I have to explain myself 20 times to them. And I'm not an incoherent person, I'm extremely precise and clear. I realize communicating over email is hard, so I suggested (around a dozen times) that they call me on the phone. All my requests were ignored. They finally refunded me the money after 2 weeks of arguing (abhorrent customer service). Then today I see a $70 charge for "renewing my annual membership" which started 4 months ago. Maybe they don't know what ANNUAL means?? Now I have to deal with incompetency via email AGAIN. I would cancel this service today if I could get my money back. They are just trying to rip off customers with false charges, hoping they won't notice. A false charge once or twice is an error, but I've had 6 these past 2 months. Totally deliberate and hoping I won't notice. Please don't EVER use Zipcar, they will rip you off. Take your business somewhere more deserving. read more

I've been using this for a few months so far, while I haven't yet visited their main location or called their support line, I've used their cars from a few spots. Their website does a great job at reserving the cars, and the iPhone app does a fair job once you've already got the car reserved, but I wouldn't try to use the iPhone app to reserve the car when you've only got a short window to get somewhere, I had a crappy time trying to reserve the car I wanted for the right time, the hours were either grayed out, or would switch to a time I did not want. The car in question WAS available for the hours, but the app didn't work as well as the site. Aside from this irritation, the cars have been very nice, in great shape, I enjoy the gas being covered (especially if I'm paying the slightly pricer cost for the whole day's use versus renting a car) and for the time being, it seems to fit my needs for going carless quite well. read more

Customer service continues to decline since my last review in 2009. They don't even listen when you call with a problem. I hope a better service comes to Seattle. They seem way more interested in the bottom line now than their success in the long term. For instance, I pick up a car with less than a quarter tank, Filling it (as per z's rules) requires me to extend my rental. Who pays? Me! (And perhaps the previous renter was fined as well, making a customer inconvenience a "profit center".) The rep I spoke with, James Whitman, stuck to his script (which he said he didn't have), referring my experience as "hypothetically" and repeating himself that it was my tough luck to rent a car after someone who left the tank almost empty, they have they shareholders to think of. (well, some of this was explicit, and some you had to read between the lines). But my readers will get the point: penny pinching now to achieve market domination later. For now, they're the only game in town. But I can't wait for some real competition to emerge. read more

I spent my first 5 years in Seattle sans car... Walking and bussing (busing?) worked out just fine at the time, but when you have to ask clients to hitch a ride to meetings? Well, don't you just feel like a hippie! For people like me who only need a car on occasion, Flexcar is a godsend... I don't have to pay for insurance or gas or maintenance, or worry about parking. Plus, the cars are available EVERYWHERE in my neighborhood(s) (Capitol Hill & Belltown). And for the most part, the other Flexcar users clean up after themselves. (Except for that one guy... YOU KNOW WHO YOU ARE!) And did I forget to mention? You can use Flexcar in other (participating) cities, like Portland and Chicago! All you have to do is give them a call to set it up! So, consider yourselves warned. I am out there, drivin' around... With all of you. read more

I've been member of Zipcar since September 2016 but never used it. However every year I've been charged for membership without any notice. When tried to reach out to Customer Service, they keep waiting me for more than 30 mins unanswered and there is no option to cancel the membership online. read more

I recently rented from this company under Flexcar in Atlanta Georgia my card was charged $338.60 initially ( I found out later that it's not a hold, they actually take the money) The day I was supposed to pickup the vehicle it wasn't there and my name wasn't on the list to pickup, after 2 hours of waiting and talking back and forth with costumer service I finally got the car but it wasn't the vehicle I wanted. Upon returning the vehicle my card was charged and additional $113.97 which brought the total taken to $452.57, The $113.97 was my balance for mileage and the $88.60 for the rental which should have been taken out of the money they had ,the $338.00, then refund me my balance. I was told that , they recharge your card for the mileage and refund the deposit....SMH after all of this which took from November 11 to November 18 and still waiting for my deposit back, they felt I only deserved a $40.00 credit It looks like a good deal but at the end of the day the hassle is not worth it. I would NOT refer this Car rental company to anyone. Beware !!! read more

Updated for Zipcar So far, I don't love Zipcar as much as I loved old-school Flexcar. And I didn't really love Flexcar that much toward the end. As soon as the merger was announced, Flexcar started getting a little bit stupid. They didn't honor a special promotional rate plan my husband signed up for, which was annoying because he had already used the hours thinking that they were at a certain rate. For the last month they were still Flexcar, they only gave me a partial month to use my AutoAssurance hours. To add insult to injury, they only gave me a few days notice that they were cutting the month short. It all made me a little hesitant to sign up with Zipcar. But since they offered a $50 credit to existing Flexcar users, I went ahead and signed up with Zipcar. The rates are higher, and they don't offer AutoAssurance, so I don't think I'll be using it as much as I did Flexcar. But it is still nice to have a backup car for "just in case" and access to a roomy SUV for carrying cargo. --- Original Flexcar Post --- I heart Flexcar. I signed up with Flexcar when they parked an SUV right in downtown Winslow. They were having one of their many membership specials where you get a credit with your first use. So we used a Honda Element to make the biggest IKEA trip of our lives. We now have a house full of inexpensive cute furniture. Yay! Then Flexcar added Mini Coopers to its fleet. My slightly better half had begged for a Mini when we were buying a car several years back, but I convinced him that a Honda was the more responsible choice. But now, we can drive Minis to do errands on the Seattle side for less than what it costs to take our Honda across on the boat! We can pretend we're carefree Mini-driving city people rather than boring Honda-driving island folk. Flexcar makes it all possible. Finally, there are Flexcars stationed in many downtown office buildings, including mine, so now it's not a big deal if I need a car to run an errand during the day. It's great for the downtown worker who commutes by bus or ferry. read more

Where to begin. Very few times in my life have I wanted to jump into a fermented tank of beer and drown immediately but today was one of those days. After attempting to register to get a zipcar through the app and having multiple tech issues pop up. My friend and I stopped by the zip store location on union ave. because we were advised that coming in they could help us out and get on on our way. This was a lie. No help was given, two women proceeded to offer up blank stares and lethargic shrugs rather than be of any use or offer up any kind of assistance. An error screen popped up on both me and my friends phone when we tried to register and when I asked what the issue was, drone number #1 quite literally said, "ooh, I have no idea." Didn't call any supervisor to see what the issue was, offered up no suggestion of what they COULD do to help us. And even though we were clearly upset and distressed leaving the store, no apology or offer of compensation was given. We will not be using this service again. Would appreciate someone HQ reaching out with some sort of explanation. read more

Better hope you NEVER lose your card. They will never replace it. The customer service is HORRENDOUS

I'm a huge fan of Zipcars. I have to be. I chose to be carless in Seattle (umm $200/month to park my car? No thanks), but yet I don't want to be that annoying, ride-bumming girl. Zipcar provides a large variety of cars/trucks/minivans all around town. Their online reservation system is a snap to use and they even txt msg you before your reservation is about to end. The $50 monthly driving plan is just perfect for my occasional-weekend-errand-running self. The best thing about my Zipcar membership? My mom like to know that I have car access in case of an emergency or something. read more

Totally am in Love with Zip Car again it is like a long lost friend, I have not really needed Zip Car so i have not used them for about a year now, I have been a member since they were Flex car and you got a discount with the Madison Market Co-Op and I have used them on and off over the years now, but I needed a car this morning so I hopped on line and reserved a car, then printed up my Itinerary for the car, then I realized I could not find my Zip Car Card oh no with out it you can not gt into the car !, so I called and found out that i could run down town and they would give me a new card right then and there, no muss no fuss, and I would still be on time to get my car, and to make my scheduled appointment to get a new member of our house, a cool Cat named Fred usually there is a $15 fee for a replacement card but the lady working at Zip Car was cool and waved that, I think she could see I was a little Stressed, with being ex Army I am kinda Anal about being late for any thing, I am usually 15 Minutes Early all the time so we beet feet and got back up the hill an got the car, a Scion of which I have been wanting to get and see how they handle, and I was way happy with the car, it handled in the rain and sun both like a charm with lots of room for Kittah Carrier and food and littler box only bitch was the previous person didn't do there job and clean the car out all the way, but that isn't Zip Cars fault, thats just pure laziness of people All in All it worked out just like it should read more

Flexcar had wonderfully responsive employees and a number of cars all around town. Since Zipcar took over, I've heard from a number of friends who also used to be fans that service sucks, they've moved half the cars, and when I emailed them and asked if they would consider returning the car we used most, they were unsympathetic. When the ideal of co-ownership of a car makes it impossible for the members to use said service, it's a no-brainer that many of us, encouraged by the city to get rid of a car and give it a go, are going to head right back out and get a car. We're selling our other car and buying two high-mileage cars instead. Thanks zipcar, for making us completely unable to continue a more sustainable lifestyle. With two kids and the only cars in my neighborhood requiring an uphill walk of over 10 blocks (while toting whatever we bought out and about and car seats?) I just can't do it. read more

Ziptacular! Service this great requires the use of made-up words! Perfect for those without a car or like me, a part of a one-car family, Zipcar offers an affordable and reliable solution when Metro won't do. I often use Zipcar for work meetings. There are locations all across the City for you to choose from. For a 4 hour rental, it was about $40. Certainly cheaper than paying for another car payment, insurance, gas, parking, etc. Plus, you can rent a variety of automobiles--from a mini Cooper to an SUV. They make it super easy for you too! You reserve your car online at any number of locations. When you go to pick up your car, just wave your Zipcar card in front of this little sensor on the windshield (sensor, or magic elf?), and presto!--doors unlock. Keys are inside and you are ready to go. Throughout the day, you don't need to carry around the extra key--just lock and unlock the car with your card. You have unlimited miles during your reservation time. Just return it to the same location with at least 1/4 tank of gas. (OH, and there is a gas card in the car--you don't pay for that either!). On both occasions I have used it, I have found other Zipsters have left the cars clean and with plenty of gas. Ziptastic! read more

Would NOT recommend, especially not for companies.. I work for a theatre company that has a touring program, and our actors rent Zipcars when their own cars are unavailable. Here's what happened over the course of 5 days: I tried to book a Zipcar over the phone, but was told that I needed my supervisor to call and confirm that I could access our theatre's account, then I had to call and verify MY info and give them the info for our actor, and then the actor had to call and give HIS info. I was approved, called in, and they said the actor could NOT register over the phone but had to register via email- which was not what they told me the first time I called. The person I spoke with sounded unsure and confused most of the time I was talking to her. I sent our actor the registration link via the website, but each time he tried to register online it would send him to an error page. I called Zipcar to troubleshoot, and the woman I spoke with said that the website was undergoing some changes, so he had to make sure he used Firefox or Safari. He was using Firefox. I asked if he could just call and register over the phone since he couldn't sign up via the website, but she said no, he had to do it all online. But he couldn't do it online. I ended up going online and pretending to be him, and signing him up myself, since Zipcar offered me no other alternative. I received an email saying his application was being processed. The next morning, I received an email saying his Zipcar application had been denied, due to an old speeding ticket. That isn't Zipcar's fault, but it just sucked that after 5 days of trying to get all of this settled, we didn't even end up using their services. I felt that customer service was unfriendly and unhelpful. They say on their website that they are "less hassle", and "we're easy" and other slogans that tout how simple and efficient their services are. Not so. This experience left me frustrated and annoyed. read more

I own a car. "So why do you use Zipcar," you may be asking yourself? I work in a place where I would have to pay for parking everyday, so I usually take the bus to work (sometimes if I give hubby the pity me eyes, he takes me down to work). On occasion, I feel like having lunch outside of my few block radius, and luckily for me my employer provides 3 hours free per month of Zipcar (they also pay for all admin costs per year, too!). I have only had one almost panic moment when this summer when it was probably 532 degrees inside the car, the thing that you have to swipe your card with fell down because the glue melted off, but somehow, I used my awesome abilities and was able to get back into the car and temporarily reattach it. I could understand for those folks who use it more than I do, and more than getting a sandwich at the Bagel Deli or what-have-you... but so far, I like having options at lunch 3 times a month. read more

Zip car let me know my car reservation was canceled 2 and 1/2 hours before I was to pick up. And that was it too bad. If I would have canceled 2 and 1/2 before my reservation they would have charged me. Customer service sucks and prices have gone up continuously. read more

You know the basic idea so I won't try to learn ya. I've been using Zipcar for over a year and I'm grateful it exists so that I don't need to own a car. I've had very few problems with the service. That said, there are a few unattractive aspects of Zipcar: * customer service people that obviously hate their jobs but are forced to read from the "chipper" script * gratingly hep email language that smacks of trying too hard, like your uncle who wants you to think he's cool and "with it" * inadequate availability of cheap cars -- I rarely need an Audi A3 to drive to Target * the fine print: there's a damage fee of $750 if the car is "involved in an incident on your watch" (unless it's determined it's 100% the other driver's fault). That damage fee includes even "acts of God," so if (for example) a tree falls on your Zipcar while it's under your reservation, you'll be charged $750 -- park carefully! Zipcar doesn't work for everyone but it works for me. It's a great alternative to car ownership -- but I'll still pour one out for our dearly departed Flexcar. read more

I am very pleasantly surprised with this company's customer service department, particularly the prompt customer service I received from Mayra. Not only did I get a response with in 24 hrs I also got a complete resolution of my complaint that I am 100% satisfied with. I had emailed the zipcar customer service department to inquire about refund on the application fee because I wasnt aware at the time of signup that the didn't service my current area and I would have no need for their services. I had expected like must company's the would be greedy and state that application fees are non refundable. They didn't get no hassel at all the just refunded me no problem. It is such a nice relief to see a company actually care more about customer service then making buck. Even though the refunded my measly $25 back to me..... they will make much more off all the recommendation to other potential customers I will be giving. Go with a company that values its customers. read more

I just moved to Seattle and am absolutely fascinated with Flexcar. Actually, I'm more intrigued as to why every major metropolitan city doesn't offer Flexcars as a commute solution? This car-sharing model is amazing. In case you don't know, Flexcar is a service for people who don't have or need their own personal car. For occasional times when it's necessary to use a set of wheels, reserve a car in your neighborhood (cars are everywhere) and drive it when you need it. You don't have to pay gas, insurance or maintenance only pay a nominal hourly fee. So, I've lived here 5 months and only needed a car twice. Once, I used a Flextruck (when I moved) and the other time I used a hybrid to get across town to my dentist appointment. It was so easy, I've told everyone I can think of to use this environmentally-friendly transportation option. Tell everyone you know...Flexcar is going to save the world!! read more

After moving to Seattle, I kept my SUV in a garage 11 blocks from where I lived downtown. I rarely used my car, and my lack of usage is what convinced me to sell it and shed the financial burden of owning a car. Now I pay $45 a year for basic membership and live next to four different Flexcar spaces less than four blocks in any direction. I can reserve a Flexcar either online or by phone, and I only pay $10 an hour to run errands or pick up friends from the airport. Flexcar handles insurance, maintenance and gas so I don't have to! Unlike car share programs in other states, Flexcar doesn't require an insane deposit! Well, they didn't with me, anyway. There is one small catch to this all: depending on your fellow members, you may occasionally have a car that's not so clean. But don't blame Flexcar, blame the person before you. Too bad you can't rate the members, I'd probably give them 4 stars. read more

Horrible service. Booked a car a month in advance only to have Zipcar cancel it one day before we scheduled. Lousy customer service. Avoid.

I was a 10 year customer of flexcar/zipcar. In the last couple years the customer service has gone way down hill. I spent on average 200-400 per month. Last year I received a traffic camera ticket charge through zipcar. When I asked multiple times to see the ticket, they finally forwarded me a copy after they had cancelled my account. I wanted to verify that it was indeed me in the car that got the ticket. I paid the fine and they refused to reinstate my membership. I had been a good customer of theirs for 10 years. I also noticed that in the last couples years the number of cars got reduced and it was harder to reserve a car unless you did it days in advance. The romance is over zipcar. read more

I had good experience with Zipcar when it first started. I guess as long as you don't want to speak to an actual human being, it might be okay. But god, don't get into any troubles or try to cancel your membership. I had to contact my credit card company to have them blocked as fraudulent in order to stop the monthly fees. Awful customer service, just awful! read more