I had a great experience with Excellence Appliance Repair! Oleksii was professional, knowledgeable,…read moreand very thorough. After a bad experience with a different company he made sure the problem was taken care of quickly and made sure everything was working properly before he left. He was also friendly, respectful of my home, and clearly takes pride in his work. It's not always easy to find a technician you feel confident in, but Oleksii was excellent. I would absolutely recommend him and Excellence Appliance Repair and will use them again if I ever need another repair!

They came 3 months 5 days ago, the refrigerator broke again exactly the same place it was fixed…read more When i said it was under warranty, the person on the phone said 'sorry we only guarantee for 3 months.' Plus i was sucked in with the first price, which was 400 dollars, that's a scam, if you say that's too much I'll get a second opinion, then they come back with a much cheaper price. Value sucked, quality obviously sucked, and integrity was totally missing.

We had a dangerous natural gas leak from our gas range. After shutting off the gas we had plumbers…read morecome out on 2 occasions to check the supply line, which was fine. We then had a HPS tech come out and check the unit and could not find a leak despite the plumbers leak detectors going off previously. After the second plumber again detected the leak coming from the unit (see pic), I called HPS back, they initially told me they couldn't help and to call the gas company! I asked to speak to the manager. He called back and looked at the picture and said he thought it was the gas tube. We set up a re-check appointment for 2 days later, then texts me last minute and cancels, saying he couldn't get the tube. It was supposed to be a courtesy re-check but they flaked out and said to call someone else. I accepted their offer to destroy the service fee check but they still wasted my time and left me without a working stove. Very unprofessional. I had another company come over today, found the leak, and fixed it in less than one hour! It wasn't the tube! Lastly, after checking with Dacor, HPS is not an authorized service company.

Appliance repair is one of those household duties you take on when you buy a home, and it's usually…read morenot much fun. Unfortunately, there are more than a few unscrupulous repair shops that will try to take advantage of the consumer's ignorance. That's why using HPS was a very pleasant and refreshing experience. It was easy and fast to obtain a same-day service appointment to diagnose the problem with our dishwasher. I thought the circulation pump had gone bad and Arti, the technician, confirmed it. We discussed a couple options, and Arti attempted to fix the unit with the less expensive route. Unfortunately an entire subassembly needed replacement so we had to wait until the next day to get the correct part and complete the repair. It was great that HPS kept the parts in stock instead of having to order and wait several days until the parts came in. Both the initial visit and follow-up were on-time and the service was fast and competent. These guys know how to provide excellent customer service and the price was less than expected. Highly recommended.

Prompt response time, good service with warranty for 3 months if something breaks. Would recommend.read more

Honesty, provided new parts for an old system. quality service, fair costs for labor and equipment.read more

Just the VERY BEST! I would recommend ADOCT for any and all of your home appliance repair needs…read more Stellar customer service (office staff and techs) ,very prompt, knowledgeable, and reasonably priced. Plus, family owned and operated and you know we like to support local in the ATX! I have a second side-by-side refrigerator/freezer that had a faulty/leaking ice maker and the ice dispenser flap on the door had ceased working. After having FOUR other companies out - yes! IKR?! - who could not assess the problem, brought the wrong parts, and one who left the unit disassembled and just never came back ADOCT had everything back like brand new in two short visits. THANK YOU SO MUCH! Ice ice baby!

We had a technician come out June 12th, let us know that our dishwasher needed a new panel and…read morewould be in touch with updates. Even left the business card magnet. I have called, texted, left voicemails over 10+ times. I have received zero response from anyone. This company was contracted by my home insurance Fidelity National Home Warranty. I have involved them as well and all they keep saying is they are waiting on a report from a technician in order to determine next steps. It is now June 28th. Both experiences have been terrible. Neither company responds, calls back, or has a number of email for an escalation team. terrible experience with both paying companies.

Pasha was quick, reliable & had my ice maker working in no time! He was quick to determine the…read moreissue and arrived the next day to install my ice maker as soon as the part arrived!!

Pasha was great - he did a thorough diagnostic and was able to order the parts for my old…read moredishwasher. Excellent communication - and repair. I'll definitely be calling him back for any other appliance issues.

Called then texted as the prerecorded voicemail said "texting is better…read more Got a c text back right away about my problem dishwasher Mr Daigle walked me through a "fix". He did this Ever though he was out of town visiting his newborn grandson !!! The best service Ever !!!!

Christian's prices are reasonable and we paid under $200 to fix our 2014 LG dryer. He gave very…read moregood advice and said to not buy a new dryer because they don't hold up as well as the older machines. We will be using him to keep our old appliances going!

Quick response and follow up scheduling an appointment, when technician arrived, was knowledgeable,…read morehelpful and professional.

Dmitro was our technician. He was prompt, courteous and quick to identify a burnt out fuse in our…read morebuilt in microwave. He's obviously very skilled and fixed the issue all within half an hour. I sent out multiple requests for diagnostic pricing on yelp yesterday and u appliance came in with a quick response and most reasonable price, half of what another company quoted me. They were able to schedule me the next day and were very responsive. Highly recommend this company and will be using them again in the future.

Did another service with Richard and he got our dryer fixed along with our vent cleaned. Was on…read moretime and affordable. 10/10

Richard came out to diagnose my dishwasher very quickly. He was very responsible and honest. He…read moreexplained that the repair would be one of the most expensive repairs possible and suggested that I buy a new dishwasher instead of repairing it. I really appreciate his honest advice and excellent service. He also did not charge me a service call fee. Highly recommended!!!

THIS COMPANY DOESN'T EVEN DESERVE 1 STAR!!!!…read more We called this company to come out and look at our dryer. They sent a representative out to look at it and told us that is was the control panel. He then said he would FedEx the part over night and would be back the next day. He then said he needed for us to pay for part of the part right then and then pay the remaining once it's fixed. Well, needless to say we haven't seen him since. This was back in September. We have tried calling John and the company that sent him to our house. We have gotten the run around time and time again. Now the representative that came to our house has changed his cell phone and refuses to refund our money. Since all of this we have look the guy up and found several mug shots on him. He is wanted in Williamson County for more than just what he has done to us. I would not use this company if it were the last company around. I would suffer with no dryer than have this company rip us off and then send a crook to our house. Oh and when you schedule an a appointment they charge you $50.00 to reserve your spot. THIS COMPANY IS A FAKE AND A MAJOR SCAM. When you enter the address to try and drive to it the business is no where to be found.

I made an appointment to have our refrigerator looked at, as it stopped working. Henry said I…read moreneeded a card on file. I didn't have it on me at the time, so I called back and left it with Alberto. Both assured me that our card would not be charged until a repair man came and we signed a receipt of consent. I repeatedly made sure of this. At this time I asked to get a rough estimate for repairs. Alberto told me Henry would call me back. That never happened. I woke up this morning to charges on my account. I called last night to cancel the appointment as we decided to buy a new fridge. How is a charge even warranted with no service? I immediately called and got a million excuses as to why my card was charged. Gabby a manager assured me the funds would be returned to my account immediately. An hour later when they weren't, I called her back. Now she says 12 hours. During this call, Ben called from their company called to assure me a refund has been given and it will take 3-5 business days. How does no one at this company know what's going on? I got every excuse from we put a hold on your card for the appointment, to it was incorrectly charged and said the tech actually came to our home. This company is very disorganized and blatantly lies to customers. I'm still trying to fight for my money back for a service that never happened. A service that not only didn't happen, but one that I cancelled. Not only was it their mistake but I had to jump through hoops to get it returned. Gabby hung up on me and I tried calling Alberto back to inform him that my card was a charged. He tried screening my calls and conveniently changed his name to "Albert" not Alberto for the day. This must be a killer place to work, you can yell and hang up on customers after making large mistakes, be very unprofessional and makes excuses all day, and still have a job. Must be nice to get paid for doing your job so terribly. Avoid this place at ALL costs! Cheaper and easier to buy a new refrigerator instead of getting scammed by these guys. And god help you if you need customer service!

Caleb with Santana Appliance came out managing to get to us during 5 inches of rain. He diagnosed…read morethe issue with our washing machine and told us how much the costs would be. This is our second time calling them out for different appliances. Awesome repairmen.

Excellent service ! Caleb thoroughly explained everything about our Maytag dryer issues and…read morereplaced the sensors and heating elements after old ones burnt up ... took a few days to get parts but all is well .