Fabulous dinner. Great food. Great wine! Service was personable and well paced. We will be back! read more

See all

Been stalking 9 Prime since the announcement and it did not disappoint. Space is fantastic. And not just for West Chester. Great table set up (plenty of options), lighting and sound. Clearly, nothing like this in WC and based on the crowd, a place that folks have been wanting. Food. Appetizers - octopus and arancini. Octopus can be "tough" and this dish was fantastic. Think Dimitri's 15 years ago. Steak and scallops exceeded expectations. Table side tiramisu was the only miss. Nothing special and presentation was kind of a head scratcher. Service. Excellent. Attentive, knowledgeable and friendly. WC can be a challenge with service given the pool of candidates, but they did it right here. Cocktails and wine. Again, great. Server knew my "unusual" cocktail request and bartender got all the components spot on. A very welcome addition to the borough. The dining scene in WC has continued to get better, but always stayed within and a comfortable zone of styles. 9 Primes expands that zone and should be a success. read more

We were the first to arrive for brunch- the only people in the restaurant. It took 20 minutes to bring 2 Bloody Marys. Another 20 minutes to take to order and another 25 minutes for the food to arrive. My omelet was cooked properly, but the mushrooms were as tough as shoe leather. My entree was supposed to come with a salad. I didn't even bother inquiring about it. My friend's eggs Benedict were very good, he said. We were so cold during this 2 hour brunch that we had to hold hands; and we're just friends! I don't understand why an owner would spend all the time and money necessary to renovate this beautiful old bank and then offer a sub par experience. Will not be returning. read more

First time here and was really excited to try it out. I love a good upscale steakhouse. Pros: Beautiful building and great atmosphere. The server was knowledgeable, friendly, and very efficient. Drinks were good. Cons: parking isn't great. Valet would be a nice addition. Now to the food. To be honest, I was a bit disappointed. First, I got the special - bone-in filet. I love a filet that melts in your mouth. I assumed and was informed the bone-in would offer a a more favorable taste. It didn't, and I felt the overall taste was lacking in flavor and texture. The bernaise sauce was too watery and again...lacked flavor. The lobster bisque also was lacking flavor and came out lukewarm. I order lobster bisque at every steakhouse I frequent, and this one was just ok. Lobster Mac and Cheese was also just ok. I didn't taste lobster and it wasn't rich like I've had it at other steakhouses. The lobster tail I ordered was good, but came out lukewarm warm to cold. Overall, I was disappointed in my first visit to this restaurant. For $200 a person (we eat and drink well :) ), I do expect the food to be excellent. read more

We celebrated my wife's mothers 85 birthday and everything was fabulous, from the wine, our perfectly cooked steaks and our sumptuous dessert. We were able to put a heart box with earrings in one of the vintage safety deposit boxes, in the vault. So cool. She was surprised and said this was the best experience that she will remember on this special day. Many thanks to Chase and Nicole for making everything prefect. Thank you again, we will be back. :) read more

Went to dinner reunited with college friends that I see once a year. We were very excited to try this new spot, only to be extremely disappointed and treated poorly by the older bald gentlemen bartending. I have never experienced anything like that prior. Very disappointing to say the least. We will be buying 18 dollar drinks elsewhere. He didn't even want to take our Appetizer order. If we go back we will sit on the side of the younger male Bartender who was very friendly to us. read more

Food and service excellent, however we went for the ambiance and were seated in a back room next to a family with babies. Alittle disappointing especially because we requested a quite cozy spot due to it being a special occasion for us. read more

We had a small intimate wedding ceremony with our parents in their private vault room. The ambiance was amazing and the staff were very attentive and helpful! The food was exquisite, and we had a wonderful night. The manager Brendan, did everything he could to make sure the night went smoothly. If you're looking for a place to hold a small private event, 9 Prime is perfect! read more

See all

Positive Points: Ambiance was excellent Server was very good Food was good-very good Negative Points: Parking sucks No Valet Service For a high end steak house in this area, 9Prime would have been better off locating in KOP area. read more

9Prime, let me just say I am glad I took previous reviews in hand and went today(4-9-24). From the moment we went in until the time we left(2hrs), our experience was exceptional. our server Jacquie and food runner Evan incredible. My Kansas City steak cooked to perfection as was my wife's petit filet. Salads, appetizers and desert all delicious. Atmosphere was great, place was packed by the time we left. If this place had issues early they've certainly figured it out now. One of the most enjoyable dinners my wife and I have had in a long time. Thank you 9 Prime staff. You folks do it right! read more

See all

Zoe and Giuseppe were amazing servers for our party of 12 in the vault. Absolutely incredible aesthetic in there, and the service was impeccable food was incredible and the drinks- OMG. 9 Prime is what this town has been missing!!! read more

9Prime - the best espresso martini in PA - Steakhouses Near Me - West Chester, Pennsylvania

See all

You won't be disappointed. The food was awesome, and the service was impeccable. Everyone was so kind and friendly. The atmosphere is amazing. When you go, please be sure to observe your surroundings and realize that the restaurant was once a bank. You will not be disappointed on the history and decor that surrounds you as you eat. read more

**Disappointing Anniversary Dinner at 9 Prime** I had high hopes for celebrating our anniversary at 9 Prime, but unfortunately, the experience was far from what we expected. The ambiance was nice, and they were featured on FYI Philly on March 23, 2024, so we were excited for a special night out. Unfortunately, the service and quality of the meal completely fell short. First, we had a reservation for 8:00 p.m., and was seated at the bar for our anniversary celebration. My wife asked if we could be relocated to another area of the restaurant. Not a great start. Once seated, things didn't improve. Our waiter seemed rushed and overwhelmed, however she was friendly when she interacted with us. We ordered a drink and some appetizers and soup. The soup was lukewarm and I asked to be heated up, once it retuned it was still the same temperature. We ordered at 8:22pm. Our main course didn't come out until 9:35pm. This was pretty disappointing since they where featured on FYI Philly. Now, for the steak itself - I ordered the Kansas City Strip, medium-rare and my wife had Seabass .My wife's meal was cooked to perfection, however my steak was over cooked and dry. I asked the server if my steak could be corrected. The next steak was seared to perfection on the outside, when I cut into the steak it is was not even blue rare it was RAW! I expect better for the price, especially when you're celebrating something as special as an anniversary and the wait time to of over and hour for our food arrive. The whole meal just didn't feel like it was made with care. For the price and the occasion, we expected much better food and service. By the time we were done, I just wanted to leave. It's clear that this place is riding on its reputation, but unfortunately, the experience didn't match the hype. We won't be coming back, and I'd advise looking elsewhere if you're hoping for a memorable anniversary dinner. read more

Hands down, the best steak house in the Chester County. My wife had a medium rare filet and it was the best I've ever tasted. I had a medium rare NY strip which was also delicious. The flavor for both steaks blew me away. 9 Prime takes steak cooking to the next level. The side dishes, soups, and drinks are also top notch. My wife and I love the old bank atmosphere. It makes for a one of a kind experience. Can't say enough great things about the place. We will be back again and again when it's time to celebrate a special occasion. read more

See all

I was a regular customer starting April 2024, (5 nights a week) spending $100 each visit. On schedule to spend around $24,500 a year ($500 wk. X 49 wks.). New manager, Scott, came on board 09/01/2024. Since I was a regular customer, I asked him if my soda, $4.00 ($980 per year), could be a complementary charge due to my loyalty (I based this on several previous high-end restaurants I have frequented over the last 30 years that obliged). He told me 9Prime was in business to make money and not a charity. FYI... a 12 oz soda cost a restaurant about 28¢, roughly $75 per year. What a fool!! Gives up a gross increase of sales of $23,520. Guess he never heard of good will or customer service. Due to this I have decreased my visits substantially. The food, for the most part is okay. Furthermore, I visited on 10/18, 10/24, and 10/29. I always get a medium filet mignon. On 10/18 it took over an hour to get my food AND the steak had to go back twice because it was under done the first time and then overdone the second. On 10/24 my steak was underdone and had to go back twice and on 10/29 my steak had to go back twice. On each occasion I asked to speak to a manager and each time no manager showed up. I am done with this place. read more

4 people in our party. appetizers were okay. French onion soup could have been more cheesier. ONe entry was served, a small filet asked to be cooked medium rare. Waited 5 minutes for rest of entrees to be served. All entrees should have been served at same time. By that time first entry served was cold. Waiter didn't seem to care. He said he could have another filet cooked. Had two sides for table. Not served at the sme time. My entree was excellent, Bronzino. Entire fish, perfectly cooked. Overall, I would not return. Not worth it. read more

Went for drinks on a Friday night around 7PM thinking we might see if there was a table or order some dishes at the bar. First, the interior is absolutely beautiful - well done. Our group of 4 all agreed that the bartenders are not very friendly. I get the entire theatrical we're so posh and you're lucky we let you in here vibe - unless you are wearing Gucci - then you're cool. But, that won't put butts in seats after the newness wears off. This is West Chester, not some exclusive place in Philly, or Cherry Hill or wherever. We weren't impressed. We then decided that maybe it would be best to go elsewhere so we returned to that other steak house in town. They get it. Welcoming, friendly staff, happy hour specials, and people that understand they are part of a community. read more

I don't think you can leave zero stars. I'd leave negative stars if I could. Save yourself the disappointment and go anywhere else. TLDR: Host refused my reservation while continuing to call and text me to confirm the same reservation and then sent me off to stand next to empty tables and wait for a spot at a very full bar. I made my reservation for one on the restaurants website a little over two weeks in advance and I received a confirmation email. Additionally I received a confirmation call the day before and the day of my reservation. Yes, I know a reservation for one is a bit odd, but they JUST opened and I wanted to be sure I could get a table before getting all dressed up and calling a car. I was looking forward to a nice dinner out. I was planning on celebrating a personal achievement. I arrived right on time for my 6pm reservation. The bar was busy but there were tables available. Unfortunately, I was told they do not have tables for one. This is a ridiculous idea since any table is a table for one if one person sits at it. Nevertheless it is not in my nature to argue in public so I asked if I could be seated at the bar since they were unwilling to seat me at a table. The host team said they would let me know if something became available. I said I would get a cocktail while I wait and keep an eye on the bar as well. While I ordered and paid $25 for one martini, I received a call from the host stand asking if I was on my way for my reservation. As you can imagine it was a bit of a weird conversation to explain that I was right there, standing behind them and they had just told me my reservation was no good. Shortly after the call I received a text message from the restaurant saying my table was almost ready and I should check back with the host. At the host stand I was told the text was also a mistake. I was then sitting in a chair sipping my cocktail and content to wait patiently for a space at the bar to open up when a host told me to go upstairs to wait by the upstairs bar. She said there were chairs and I could wait there. I went upstairs to find that all 4 chairs were occupied by 4 couples already waiting for bar seating. Furthermore, the upstairs bar only had 8 seats and was already full with people just starting meals and unlikely to move anytime soon. There were also several empty tables on the second level, including a couple very petit and out of the way two-tops. I could easily have been seated at either of those tables. And you cannot make the argument that "oh they're reserved for people with reservations" because I was a person with a reservation! At this point I'd spent half an hour in the restaurant and I decided not to be there feeling so unwelcome for another minute. If they require at least two guests per table then they should make that information available online. I can't image why they wouldn't allow solo diners, but in the meantime they should adjust their online reservation system so that reservations for one cannot be made in the first place. There are may reasons for someone to make a solo reservation. I could have been a food critic assigned to write an article. I could have been a widow commemorating my anniversary. I shouldn't have to be any of those things for my reservation to matter. I've never had this problem before and I've made many solo reservations in restaurant all over the world. Furthermore there is no economic argument for denying solo diners. Seating one person at a table designed for two is no different than seating four at a table designed for five. The next day I emailed this exact story to the restaurant and months later still no response. Meanwhile I've heard nothing but disappointment from people who've been unfortunate enough to actually eat here. Steak overdone, poorly cut pieces of meat, long waits for food to arrive after ordering, poor presentation, and rushed interactions with servers. read more

Wow, this place is a "must try"! From ambience (restored old bank complete with giant vault doors), amazing staff, and food to die for! Favs: Crispy Brussel Sprouts, Charred Spanish Octopus, ice cold Caesar Salad, Filet Mignon done to perfection, pull apart bread with salted butter spread and finished with Peanut Butter Mousse (with a secret chewy ingredient). I don't do many reviews, but 9 Prime has impressed me as a really special place. Might be the best meal I've ever had. Great cocktails, too!!! Cheers!!! read more

Celebrated my mom's 91st Birthday! She was was thrilled and told us it was the best meal she had in a long time!

Went here for their NYE event. The atmosphere was beautiful. The food and drink quality was great and staff was professional/friendly.

Beautiful venue and the food was good but that's where the enjoyment ended. The staff was extremely rude and when I brought it up to the manager she not only defended the actions of the staff she took an attitude with us. I love dinning in West Chester and I have yet to have a bad experience in any of the wonderful restaurants in our area but I guess there is a first time for everything. I will not be returning to this polished turd. Buyers beware here. read more

Absolutely Stunning! The food was fantastic, cocktails and wine selection are exactly what one should expect when dining at this level. The server, really should be a "guest comfort enhancement liason", was excellent. It was a flawless night executed in a gorgeous dining atmosphere! read more

Great food, service and atmosphere!! We started with oysters & jumbo shrimp were extremely fresh and delicious. The steaks were cooked perfectly and just as we had ordered. A rare was actually rare and not overcooked. We also had the Brussel sprouts , mushrooms and the lobster Mac-n-cheese (which had nice large chunks of lobster and not just a sprinkling), which were all fantastic as well. We are definitely going to go back! read more

positives: nice ambiance attentive service by waiter and staff branzino was excellent dish Negatives: we were finished our salads before drinks showed up i ordered NY strip medium rare plus but i got a well done steak tough as shoe leather waiter didn't show up after delivery to check on steak i waited 10 minutes and then just cut into steak as i was hungry i was more than halfway through steak before waiter showed up and i expressed my dissatisfaction Worst thing was nobody from management ever came by to apologize. worst 200 dollar dinner ever and i really wanted to like it, i really really did read more

Restaurant was very nice Food was excellent. However, the service was extremely poor. Server was very nice. But, we were seated at 7:30 and did not leave until after 1030. It was over an hour wait time between our appetizers being cleared, and the entrées being served. In addition, when we went to order wine with dinner, they were out of the first two wines that we had chosen A very good steakhouse, but, there are many others around with very good food and much better service. Bottom line is, we probably will not be returning. read more

Expected a special dinner two Sundays ago. Fine dining in West Chester at an impressive former bank. Previous reviews are accurate. Starting with my Sazerac, properly mixed which is an often failed test, so stingy it looked ordered from the children's menu. Caesar salad impressive and tasty. The steaks: my wife's strip was fair. But this is a STEAK HOUSE. The meat compared to Longhorn in Exton. I wanted the rib eye. The waiter suggested the $69 Delmonico, saying it was thicker. My Delmonico, as a previous reviewer commented, was between 1/2 to 3/4 inch thick. Tough, chewy. This is a STEAK HOUSE. $69!!!!! Lemon tart dessert only taste was too sweet. Coffee served cold. Did I mention: fine dining with NO tablecloths. Parking is a problem. No valet. My prediction: way up your game or get what you deserve. read more

First time there and was excited to try! We arrived early for dinner for party of 12 in our own upstairs room , and for a drink at the bar downstairs while waiting on a Thursday. For the price of $18 for a drink there was not much on presentation and tons of ice to water it down. Have to say the bartender was not the friendliest and wasn't too thrilled when we even asked about the happy hour drink specials, like annoyed! Didn't even want to order any more drinks and ended up going upstairs with our party to the private room to order more drinks instead. Service in the room was great our waitress attentive but the food was so so for the price. Bone marrow app was dry and not what we have had before at other place and barely any marrow for that price. Steaks were so so and nothing different from other great places in the area. A pretty Venue but likely won't be back for the price and drinks read more

Summary: For the premium pricing there are many better options - i.e. Eddie V's in KOP. The Good(very good): Starters, sides, fish, atmosphere. Buratta, lobster bisque, roasted beet and chopped salads, carrots, brussel sprouts all impressed. Two of our party had fish dishes ( Branzino and Cod ) and they were top notch. The room is elegant and quiet enough that you can actually have a conversation without straining to hear each other. There is plenty of space inside and they don't allow people to stand behind folks seated at the bars. The Bad(not so good): Drinks & cocktails. As mentioned in another review they are on the stingy side. Martinis came out unevenly poured, one being about 3/4, others were better but still a bit short. Waiter left one at the bar telling us he was having the bartender top it off because it looked too empty. Blue cheese olives appeared to be the pre-packaged variety and not freshly stuffed on site. SMH. ( -1 star ) The Ugly: Two of us went with the waiter recommended Dry-Aged Kansas City strips @ $69 + the $7 up-charge Truffle butter. (One medium rare, one medium). Server who brought them out had no clue and, of course, delivered them incorrectly. Both were under-cooked and not impressive in either taste or tenderness. - It's a steakhouse - this has to be the best thing on the menu! (-2 stars) I hope they can straighten the operation out as it would be a great high-end addition to WC. read more

Came in with a party of 4 and was seated quickly. The dining room was pretty empty on a Sunday evening and we were all wondering why. As we got served our food, we started to realize why this place wasn't "popping" to its full potential on a weekend. The drinks were lacking, the crab corn bisque was way too thick and had a faint taste, the entrees were very underwhelming. Each of us got something different and it was a salmon entree, a scallop entree, a chicken entree, and a sea bass entree. All were bland, dry, and lacked ingredients. Don't know why dessert was even considered but we tried a lemon pie and I personally had such HIGH expectations for my dessert called the "Baked Alaska" and *sigh* WAS I DISSAPOINTED!!! Sorbet is supposed to be served soft but mine was pretty much still frozen and the "pound cake" was dry as the Sahara Desert!!! I'm not kidding. The service was not an issue at all...I was told 9Prime had great food and even a better ambiance when they first open. I'm not sure if management changed, chefs changed, but the team needs to get together and revisit a menu tasting and understand what needs to be done. Great location, great space with such great potential, please don't let it go to waste! read more

My wife and I went on a Monday night and our experience couldn't be better. Everything was on point. Knowledgeable and attentive staff (especially Derrick, our waiter). Fabulous food: taste, presentation, and portions. Innovative house cocktails and a balanced wine list. Appropriate pricing for this type of establishment. 9Prime is an ambitious undertaking, we wish them the best. read more

The space is spectacular and in an old bank with two giant vaults. My ribeye was cooked just right, my wife enjoyed her scallops, and we shared the bone marrow which was good, and the octopus which was magnificent. The place is worth checking out, if not for a complete dinner, (which cost $350 for three people), we plan on going back for drinks and appetizers at the bar. The staff seemed a little bit green compared with other steak restaurants we have been too. Little things like seeming to be in a hurry to clear plates prematurely. Regardless everyone was nice and the place has potential, staff just needs a little refinement. read more

My first accolade goes to Blaise, our server. He was friendly, accommodating, and very knowledgeable. Our steak was well prepared and the bernaise had the perfect amount of tarragon. Very good and substantial sides. I loved the recommended dessert, Bananas Foster gelato. Noise level was a bit high, but probably due to two loud tables in our vicinity. A great addition to the West Chester restaurant scene. read more

Given the buzz and even hype preceding 9 Prime's opening in the old 1st National Bank of W.C. building, the pressure is on. The old bank has been transformed into an impressive looking restaurant, so it certainly looks the part. While I would have chosen something different from the gray-black motif, they do utilize the old vault as a large party dining room and the bar is large and classy. We started with the lobster bisque that, though overpriced, was very good with very tender lobster chunks. The steak I ordered, the wet aged 14 oz. ribeye, was high quality and cooked properly. Our sides, the garlic mashed potatoes and charred broccolini, were excellent. Our service was spot on, with our waitress being thoughtful enough to bring us complementary glasses of champagne since it was our wedding anniversary. I think some of the tough reviews thus far forget to factor in that any new place needs a few weeks at least to find its footing. I recommend W.C.s latest restaurant addition, it may very well become our Butcher and Singer, the top-notch steak place in center city. read more

I've been twice now, and the food has been consistently great. The first time we went the service was a little slow, but I contributed this to it only being open for 2 weeks and it being a Saturday night. The 2nd visit the service was much better. With that being said, I'd put 9Prime up against any steakhouse in Philly or KOP. I think it's that good. read more

The staff were very courteous, efficient and reservedly friendly. The food was outstanding with generous portion on the side options. The ambiance was really impressive being as it was a bank before. Utilizing the vault was impressive. My wife and I were there on a Sunday at 5pm. She had told me to dress exceptionally well because they had a strict dress code that was enforced. When we got there at least half the patrons were in shorts. The dress code explicitly said you must wear a collard shirt. At least one patron was wearing a T shirt, shorts and sandals. No one was refused service. I suggest they change they're dress code if the are allowing such causal dress. I'm sure some people won't go because of the dress code indicated on the web site. read more

Wow!!! Just dined there over the weekend for Sunday brunch. I walked in and the place is so opulent and palatial!!! Beautiful job on the interior!! I started with the shrimp cocktail and they were gigantic and cooked to perfection, absolutely delicious! Then I got the Brioche French Toast and another great pick!!! Now I can't wait to go back to try a steak there. I plan on getting the 18 oz Wet Aged Delmonico, so expect a follow up review from me! Oh - my bestie got the fried chicken with French Toast and she loved hers too. Bonus review: the husband's got the leftovers and they also raved about it! I just wondered why no one else was in there because there were a lot of people downtown- my bestie said most people are not aware that they serve brunch yet. Idc, we'll keep coming back!!! Thank you 9Prime! read more

If I could rate 0 stars I would. We booked for Mother's Day weeks in advance. As we are en route to the restaurant we were made aware they would not be opening due to an issue in the kitchen. This was my very first Mothers Day and first day out with my husband since we had our son, he arranged this reservation as a surprise and gift. All other restaurants in town were booked solid. What an extreme disappointment, we had high hopes for this addition to West Chester but will not give them our business in the future. read more

Stopped in for an impromptu birthday cocktail on a quiet Wednesday evening. I didn't know what to expect because the reviews have been all over the spectrum so I went in with an open mind. The space is beautiful and comfortable. I can't speak to a full dining experience as we sat at the bar. But I wanted to compliment Austin, our bartender, for his attentive and impeccable service. We enjoyed a couple of drinks and some appetizers. Drinks were excellent as were the apps, with impressive presentation. It is a bit pricey but what isn't these days? We will definitely return for a full restaurant experience. read more

what a unique and well decorated makeover of the bank in West Chester. The food was beautiful to look at , uniquely flavored and conceived plating and equally tasty. The staff is friendly and professiona! Thanks Alyssa and Austin for entertaining us at the bar! We will be back!!! read more