Home warranty sent these jack wagons out to check a weird noise in our washing machine. Turned out to be bearings shot. The guy wouldn't reassemble the machine and left us high and dry. Tuesday rolls around and warranty company still had no claim. Wednesday now we get the news that the claim "isn't serviceable under warranty", but other company still hasn't come back. Wouldn't allow them in my house had I seen their reviews yet alone touch my noisy yet now torn apart washing machine. Scams the both of them. read more

Where do I begin? Firstly, several months ago, my husband went in specifically to buy a speed queen washer and dryer. We have a lot of kids and need something that can keep up. The salesman convinced my husband to buy a GE washer/ dryer combo saying that it would be perfect for the family and he guaranteed it. He told my husband that if we didn't love it, they would take it back because they would have no problem selling it. Well, it's an HE piece of garbage. It doesn't use enough water to thoroughly wash clothes and it doesn't dry them all the way( censor dry). Not to mention it takes over two hours to cycle one load. Turns out they will not take machines back. I was told by Garret that "We wouldn't tell you that we would take it back, because we don't do that." We had to eat that. We in turn bought two sets of the speed queen washer and dryers from them. $10,000. While placing my order over the phone, I originally opted out of installation, but the salesman told me it was only $160 for each set, so I agreed. After spending that much, what's another $320. I never received an invoice ( they didn't write the email down correctly), so I had no idea what I payed for. I called a couple of days before delivery and asked what we would need to do to prepare for the installation. I was told to keep the route to the machines clear. The day of the delivery, the machines were left on my front porch. My husband is out of town and I have $10,000 worth of appliances sitting in my driveway. I called and they said I never asked for installation. They then offered free install and came out two times to attempt, but they didn't bring the correct parts. My husband takes time off work to install them, because, at this point we really need to do some laundry. They offered to ship the parts we needed, but it had already been too long. So, they told my husband that he could drive to the warehouse to get them. If you are going to buy from this company, make sure they actually give you an invoice and don't let them talk you into buying a piece of garbage on false promises. GET EVERYTHING IN WRITING. I was planning on buying Monogram fridge and freezer from them, but I will definitely take my business elsewhere. read more

My Samsung refrigerator Needed some repair on my refrigerator, called this company, first their web site quoted me 65.00 service call then on the confirmation call back the price jumped to 80.00. technician was not professional, took off some parts, played on his phone for a long time, then complained he couldn't get the internet on his phone. Then he could not diagnose the problem, when I asked did, he check the solenoids, he mumbled "I not sure I have my OHM meter". Then wanted to say both mother boards needed to be replaced as well as the water valve and the Ice maker. I said we were done and he raced off with his check didn't even put the ice maker parts back in the freezer or push the fridge back in place . WHAT A JOKE Stay away !!! read more

We've been dealing with them for a year and a half, and they have not been able to fix our stove. We call, and "someone will get back to you tomorrow ". They never do. Technicians have been out about five times, but they always have the wrong part. We paid over $500 the first time they came out, but that repair only lasted a week. Cannot recommend. read more

Do not use this company. Their labor fees are excessive and they are not truthful about the parts they stock!! When I contacted the company I gave them the name and model of my refrigerator and asked if they had a damper in stock. The woman said yes. I scheduled the appointment and the technician did not have the part. It had to be ordered. He charged $49 for the service call (which would be deducted from the final bill if you allowed them to fix the problem). So now your stuck with $49 or allow them to fix it. Here's a break down of the bill: Damper $137.83 Labor. $169.60 Total paid for repair with service fee credit. $307.43 I wouldn't have done business with this company had they had told me they didn't have the part in stock. And I feel sorry for the technician who has to work with angry customers onsite because the person scheduling the appointment isn't truthful. Additionally their Yelp addresses aren't correct. They are located at 7716 76th Street, Sacramento, CA 95820. I thought I was supporting a local business in my town due to the false address listed on Yelp. Another untruthful appearance to try to get potential customers to use their services. I did call the office to express my dissatisfaction and the woman said she would let the owner Ben know. Save yourself frustration and find another service company. read more

Igor with A-1 Appliance has come through three different times. First it was diagnosing a dishwasher. Second it was fixing a dryer. Now third for replacing two garbage disposals. He has shown up on time or early and gets the job done fast and efficiently each time. I feel that the prices for the service he provides are fair and affordable. I needed a new part for a dryer, he had the part inside his van right away. I also needed a second garbage disposal. He had one stocked in his van at a cheeper price then the one I bough on Amazon and a better quality model. I do have experience with other companies for repair and this service has been equal at a lower price. Over all 5 star service. read more

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We're a local RV Dealer and purchased a $2500.00 refrigerator from A1. We got it back to our location and found out it wouldn't fit in the RV we returned it two days later and was charged a restocking fee of $600. we only pulled away the cardboard on the bottom of the refrigerator to check distance from the wheels. And they still charged us the restocking fee. We have sent this company many of customers in the past, strongly recommend going elsewhere for any appliance and this company. read more

If I could give zero stars, I would. Repairman knew nothing and just threw out ideas to fix problem.... Not cool

Our dishwasher was out of commission for a few months and I was tired of washing dishes. I scheduled an appointment online and got a phone call to confirm that morning. Igor was prompt and was able to give me an estimate within 5 minutes. Dishwasher was fixed in an hour and I don't have to wash dishes anymore. read more

I made an appointment for Monday between 9:00 and 1:00 ( 4 hour window to arrive seemed over kill but what can you do) anyway Monday 8:45 I get a call, I was told they were over booked and couldn't make their appointment today but would I like another appointment tomorrow. I asked way I was just getting this phone call and was told they didn't check their schedules on Friday, she is sorry but would I like another appointment. I rearranged my schedule to be home so I could get my refrigerator fixed so I will never call these people again read more

If I could give NO stars I would . Washing machine keyboard was not working , technician came out and never looked at the machine and did NO diagnostic. He came in the house and began searching for a part. Gave me a quote for $576 dollars . I asked him if he was going to actually look at it but he said he's seen this problem before. I got a second opinion and found out it's the door latch and a $200 fix instead. Bottom line is the technician did not even begin to try to fix it . read more

Stay away! Technician came out and said he would provide estimate of repair on our Thermador Downdraft. $80 service fee to come out and never call us back. It took us to call them for them to say weeks later that they cannot find the part, so they cannot repair. Now I know what it really feels like to light $80 on fire and have terrible customer service at the same time. A-1 Appliance Service in Rocklin, thumbs down! read more

I am extremely unhappy about the service I received on 1/17/2013. I am a second time customer and I will NOT be using them EVER again! I spoke to a man on the phone, Brian I think was his name, and I told him the model number and name of my stove (Magic Chef) and the EXACT part I was looking for to be replaced- the thermostat. He told me that they did not make that part anymore because it was a 30 year old stove and sent someone out ANYWAY forcing me to pay $79.99 for the service guy to tell me the same exact thing that was told to me over the phone- ALL I CAN SAY IS -----YOU ARE RIP OFF AND TAKING ADVANTAGE OF A SINGLE MOTHER OF TWO! YOU KNOW BETTER THAN THAT! read more

I called A1 for an issue with my Samsung washer, which is now out of warranty. Igor came, charged $50 for a 5 minute assesssment of the issue with my washer. Told me I needed a new control panel because it appeared to have gotten wet. I took his word because I noticed he did not remove any items from the washer to access the control panel, my bad! Igor said the part would be ordered and take approximately 3-4 days to arrive... no big deal right? Well a week went by with no phone call, wife and I called A1 only to find out the part would take 1-2 weeks. Again we decided to wait and were only left with more disappointment. Another week goes by and we are told the part is a special order from "Korea." Which now can takE 3-4 weeks. Needless to say, we had to contact them each time about the status of our part and each time it was extended. Today I was told the part may never come???? What kind of company is this???? Horrible company and business. No customer service. Definitely do not use this company!!!!!! Save yourself!!!!!! One star is misleading, should be zero stars! Should have checked the reviews before calling them! read more

It has been almost 2 weeks and my second call to them to replace the old garbage disposal, and order parts to fix the microwave. I was told another week for the part of the microwave. No parts needed for a replacement of the garbage disposal , yet a fee charged for each appliance prior to it being fixed. Still no appliance by them. I hired another company that installed the garbage disposal today and 3 hrs. later I called them and I told them the tenant can not wait any longer, i.e., 2 weeks without a disposal. He will not return the fee taken on the disposal. She, Evelynn . said the part of the garbage disposal just came in today. I said there is no part it was to be a brand new appliance, thus there better not be a "restocking fee" as I read on the other reviews. I asked if he , Ben, the owner, could install today and he could not, but this Wed. was the date given me. I explained to Evelyn that the remainder of the bill would be paid for the microwave only. We lost our patience and I called another appliance co. that could install the microwave, brand new, not with replaced parts tomorrow $8 cheaper but it was a less expensive Ge microwave than what I had. I called back and asked for their warranty, a little distrustful, and Evelyn said 30 days labor and the part warranty. We will see Ben in 2 days and hopefully he can make his reputation of his company and his promise better, not just take your money and wait weeks on end without a check up call. I did that twice and consulted with another company. I will let you know how it turns out and better not be a restock fee for waiting 2 weeks, no call and no service date to install, no parts needed, for it was to be a brand new one. Disappointed. While I was talking to Eveyln , upset, the line hung up. I will call again to say there will be no restock fee on garbage disposal, NEW, or I will cancel the Wed appt. all together and hire the other company that could install a new one. read more

Had a problem with our refrigerator, called at 8am and the tech was here at 9:30 am to fix it. Was friendly and told me exactly what was wrong, didn't over charge me. I will use A-1 again. Great job Zeke. Thank You Also I have been reading other reviews and it crackes me up that people really think they are being ripped off. You have to pay for the tech to do the job and parts too. They are a great company. Thanks again read more

I was totally disappointed in the service given. My drain hose on my dryer had to be replaced, and instead of ordering the right one, he replaced it with one he had on truck. Since it has now leaked again, found out it was never clamped on properly, and the hose was not the correct size for my washer. I paid $165.00 to have it leak again all over my garage. Now I have to buy the correct hose and pay for a qualified installer to fix it properly. read more

My father in law called them and I-gor showed up, told them the part for their dish washer was available and would be back christmas eve to fix it. Charged the $85.00 for the visit but never showed up, they called the office and said he'd be back on Tuesday the 29th. That's not the way you do business, bad form! Nor sure if he'll show up or not. They also said he wouldn't communicate with them much, not a good personality trait. read more

I wish I would have read these reviews before I called them. I had a simple ice maker repair on a Kenmore refrigerator. The technician came out and just reset the ice maker which I told him I had done. The ice maker ran one cycle and stop again, so I had to call him to come back out. Second visit replaced ice maker and left. Icemaker started overflowing with water and all over freezer. I called the tech out for a third visit. Now we are about one month later in the whole process. Tech replaced ice maker again. The ice maker continued to leak over and eventually flooded my kitchen. Frustrated to the hilt, I called in Sears to repair. They said the wrong ice maker was being installed and installed the correct one and everything works now. It cost me $$$ but it is fixed. A1 did step up to the plate and they did end up refunding me money on the repair visit. read more

I had a Samsung refrigerator stop cooling (freezer side was fine). Checked Sears Repair and they couldn't come out for 3 days. Checked A-1 online, they were available that afternoon, just $49 for service call. Diagnosed problem right away--evaporator sensor. Had to wait 48 hours for refrig to defrost, came back and finished job. Very professional, cost was reasonable. Would definitely call again. read more

Second time I've used them, both times i received next day service. Always prompt, prices reasonable. This time my washer wouldn't turn on. Repairman said washer was fine, but it was the outlet that wasn't working. I was at work, so he spoke to my sister. When I got home, it still didn't work for me. Called back and they sent him right back out. He checked again and it worked. They didn't charge me for him coming out the second time. I completely recommend them. read more

I used A-1 Appliance Service on 7/20/11 and felt I was sorely overcharged for the amount of time/service actually required to swap out a bum baking element. I'm down with the $69.99 charge for the element itself (actually arrived within two days after being told my oven was really old and parts may be a problem), but it was the $95.00 repair charge for I guess changing the element that hurt. Keep in mind I was already charged for service-$52.00, which is standard. $222.15 total was too high for the amount of time in home. I will never call them again and wish to warn other Davis residents not to. read more

I just had my leaking washing machine repaired by "Igor." He is the same tech that came out two days ago to analyze the problem. This tech spoke very broken English and could care less about discussing the cause of the leak or answer questions regarding my washing machine. It's a turn and burn business that has NO customer service skills at all. After I paid over 200 dollars for the first service call and the second service call repairing the leak with a new hose, I researched the part number to find out the cost on the part. None of that is disclosed to the customer of course. I can't help but feel that I was ripped off by a turn and burn service seeing the part was only 15 bucks! I will never use them again and recommend that you run, not walk away from calling them. I just keep kicking myself that I didn't check the reviews here first... read more

called A1 to fix my microwave oven door and to look at my stove's pilot light....there pricing is not legit! the man and woman on the phone said the service charged would be waived if I had the work done.....Erik the technician would not waive the 55$ fee but only made a 35$ adjustment on the already shady fee! I am so mad at myself for calling them....250$ to replace a spring?? rip off... dont call them...unethical and bad business ethics.... read more

Had their technician out for a Samsung dishwasher repair. The tech told my wife our machine needs a new motor and the price is 140.00. I agreed to the price at that time. I arrived home and the tech was almost done. I asked him if these motors go out often and he said no and yours was not bad either. He explained that when he took it apart the motor was stuck due to a piece of plastic in it. After he was all done he presented a bill to me for 140.00. I told him 140 for a new motor was fair but the machine did not need one. He became pushy and started raising his voice in my house. I paid a discounted price after a ten minute argument with the tech. VERY DISHONEST people hopefully no one uses these people. read more

I wish I had read the reviews before calling them. They are replacing a part in my kitchenaid dishwasher that they replaced 9 months ago. They only give a 90 day warranty on parts, but kitchenaid gives a 1 year warranty. They won't honor that! If you need a repair call an AUTHORIZED kitchenaid repair person!!!!!! I am considering cancelling and losing my deposit and going with an authorized repair person!!!!! read more

First of all I had to take a half day off because of how inflexible this place is. I simply needed a handle replaced on my range top microwave. He had to completely dismantle the door in order to put the handle on... Cussed in some foreign language while doing it. I could have sworn he was watching a YouTube video as well on how to fix it... Checked back an hour later as he was finishing up and it seemed that the job was finished. Unfortunately now the microwave door opens mid heating and the light turns on and off intermittently. They are unwilling to be flexible around my hours and fix it. They broke it and want me to take another half day off. Nope. Disputed charges with bank and taking my business elsewhere. read more

A1 appliance of rocklin Worst customer service ever. Lady answering phones claimed to be the manager. Interrupted me and pretty much told me off. So glad she showed her true colors before i used them read more

Very pleased with the service I have just received from Michael, from A-1. First of all, I received an email confirmation for our next day appointment. A confirmation call the morning of the appointment and a call before Michael got here, letting me know he'd be here in 25 minutes. Very professional, very courteous , he promptly discovered the issue with my washer, cleaned the part, added it will work for a while now, but we ultimately needed to replace that part. Told me to call when we wanted to have him replace it, and that he would deduct the cost of today's service fee (only $49) from it too. Seriously, what more could you ask for?? Awesome service, great guy. Would most definitely call again!! read more

I am not sure why all the bad reviews, we are very happy with the service received from Igor and the office staff. We called yesterday and the office sent Igor over today and he fixed the stove we were actually getting ready to replace. He was very professional and he was done in 15 minutes. Thank you for saving us a big chunk of cash! read more

Will never use or recommend. Had them out for some repair and did exactly what the repairman, Ben told me to do. I specifically asked if he fixed the link as he was fixing 3 things and he told me he had, that I only need to defrost to clean up the frozen water on the bottom of my refrigerator. To be dismay, I noticed about a month later the ice was back and leaking again. I called and told what happened so they scheduled Ben to come out. From the minute he walked in the door her was in defense mode. I didn't defrost correctly. It was a different issue... He worked for a while and then told me I was was trying to get something for free because he never charged me for a leak repair. He walked out the door saying it was out of warranty and wouldn't cover another return visit. I do not trust him or the work he did....will be expecting the leaking to start again soon. read more

Most horrible service EVER experienced. My refrigerator was not blowing cold and suspected it was a bad thermostat. Igor came over and ignored my suggestion as "the thermostat settings kept resetting!!!"... as this is why I called! In 5 minutes he handed me an estimate for $1100. I asked why so much? His answer, "Has freon leakage. Must come back 4 times to fix". The estimate has NO details, just $1100 written down. I called him back to ask him again and now tells me "need to replace compressor, evaporator and come back 4 times to fix leak". I told him I will get another estimate and if different that his diagnosis, I want a refund on the $49. He agreed. Well guess what...Another company said it's the circuit board on the thermostat. I would have let them replace the $150 part but for the labor charge of $200 I was able to do it myself by removing 5 screws unplugging the bad part any plugging the new one in if about 5 minutes. FIXED! So I called and emailed them the proper/correct diagnosis and Ben (probably the owner) denied and said it's only an estimate. Logic wasn't part of his language and we are now arguing about $49. It got too heated and I had to end the call abruptly. During this heated discussion, I even offered to have him come over to feel the cold air now coming from the refrigerator but after saying that, I retracted my offer and realized I don't want them to set foot into my home again and waste my time. Bottom line: If it was diagnosed correctly the 1st time, this would not have been an issue. I should have looked at Yelp first and see the 1 star average. read more

My grandparents called A1 for service which was the worst decision ever!!!!! Shady techinican Russ "Burglar" Evans came over to my grandparents to fix a washing machine which was fixed. My grandmother asked a simple question about her oven which seemed to be running about 15 degrees hotter. This technician than wrote an estimate which my grandmother could not afford and declined the service. She just wanted a recommendation for a thermometer that might be more accurate. He talked with her for no more than 5 minutes and charged her $85 for a question!!!!!!!!!!! My grandmother called this so-called technician to talk about the invoice and when she voiced her opinion about the bogus charge, the POS hung up!!! Don't walk, don't run, SPRINT away from this super crappy and unethical so called business!!!!!!!! read more

I always try to support local business, but this is one I would avoid. Microwave/oven combo suddenly died and needed service. Called these folks and the technician arrived the next day. He spent no time diagnosing the problem and quickly wrote up a $578 bill to repain. The unit had blown an internal fuse but he stated the fuse had blown because other parts had gone bad. He didn't even test the units components!! Upon inspection of the fuse it was apparent it was not making a good contact thus resulting in it finally failing. The replacement of a $2 fuse fized the entire unit. God, why is it so had to find honest repair people. I will never use these folks again. read more

Stay away from this place. A simple problem will turn into whatever else they can add on. I think the $40 fee to come out is to just lure you to call them. They will make up the difference and much more. Repair man was asked to leave. Forty dollars for nothing. Called another company without mentioning the repair man's name. This company asked if if was this particular appliance service and this particular repair person. Yes on both counts. Really hard to find honesty and integrity in the repair business. Would use them over and over again if I ever found one. Too detailed to write all that occurred but this experience was a nightmare. I called to get a physical location (should have done that sooner) as internet shows a 77th St location and 2351 Sunset Blvd, both in Rocklin. They say they have no physical location when I called this morning. Seemed to care less when I mentioned bad service. I really give this company no stars. read more

The owner is Marshall "Mac" L. McComas. His wife, Mary F. Pignata, may also be an owner. I, too, was appalled at their repairman's horrific customer service, and wanted to speak with McComas about it. I thought that, as a small business owner and member of the community, McComas would want to know about his employee's poor service. I asked Kim in the office to have him call me. When he did not, I sent an email and, eventually, a note to his home address asking for a call. I again spoke with Kim, who tells me Mac refuses to call me. Kim says she is the service manager and handles the employees and complaints, the owner does not talk to customers. She was good at responding to a portion of my original complaint - I actually feel sorry for her, working for people who do not care about their customers - she has to answer to the customer and does not appear to have any support from her boss. There are many, many appliance service companies out there, do not spend your money on one that does not appreciate your business. Here is the info on the company as listed with the California Secretary of State: Entity Name: MACFISHER COMPANY, INC. Entity Number: C2005485 Date Filed: 03/24/1997 Status: ACTIVE Jurisdiction: CALIFORNIA Entity Address: 2351 SUNSET BLVD SUITE 170, PMB 502 Entity City, State, Zip: ROCKLIN CA 95765 Agent for Service of Process: MARY FLYNT PIGNATA Agent Address: 600 THACKERAY CT. Agent City, State, Zip: ROSEVILLE CA 95747 read more

These people cannot be trusted. Worst service and don't keep their word. Will never deal with again.

Our Samsung refrigerator was working very erratically during the power outages and using our generator and solar power. I would stop working for hours. My wife made an online appointment and also left a message and was given a service window from 1-5. She got a call back confirming her appointment and $49 service fee. The serviceman, Ben came at about 2:30 and was extremely professional, efficient and methodical evaluating our refrigerator. He informed us that all seemed to be working fine and that likely our problem was the switching of power sources prompting the refrigerator computer to go through it's analysis protocol each time and also the possibility of a defrost cycle coming into the equation which would further delay the start of the normal cooling cycle. He recommended that we wait about 15 minutes between switching of power sources to decrease the risk of the computer making the choice of going through a very lengthy analysis protocol and to turn off our ice maker. I was impressed with Ben and if you get him as your service person, I think you will be more than satisfied. read more

Stay away from A1-Appliance Service in Rocklin because they will rip you off! In August, 2010 I called this company to repair my refrigerator. They sent one of their technicians to my home, and without even looking through my refrigerator, he came up with a diagnosis and an estimate of $354 for parts and labor on top of the $53 service fee. That's a total of $407! Ten days after his initial visit, the tech came back to replace parts in my refrigerator. Twelve days after replacing parts in my refrigerator, I called A1-Appliance back into my home because my refrigerator was still having the same problem, as though nothing had been fixed. The same tech came back to my house 2 more times after this in an attempt to diagnose and repair my refrigerator, and each time, the refrigerator continued to have the same problem. On the last day that he came to my house, A1-Appliance's tech admitted that he didn't know what was wrong it, so he removed the parts he installed and reinstalled my refrigerator's original parts. At that time, I made it clear to the tech that I would not accept anything less than a full refund. Ten days after my refrigerator's original parts were reinstalled and after repeated calls to the tech asking for my refund, I received a refund of $354, instead of the total $407 that I paid. When I called A1-Appliance to ask for the remaining $53, I was told that it was for the "service fee". At that time, I complained to the person who took my call that not only did they not fix my refrigerator but they didn't even have a proper diagnosis, so what "service fee" was I being charged when they didn't provide me with any service? The person simply offered to relay my message, but I never received a call back. In addition, I sent an email to A1-Appliance requesting my $53 refund, and I also called their tech's cellphone but he wouldn't pick up my call, so I left him a message asking for my $53 refund. None of my attempts to contact A1-Appliance to refund the rest of my money was answered. I received no phone call, no email, and no letter regarding my $53 refund, so I filed a complaint against the company with BBB who gave them until November 11 to respond. After a month of trying to fix my refrigerator, A1-Appliance left it with the same problem it had before, and now I'm out $53. Obviously, a mere $53 means a lot more to them than their customers. I called another company to fix my refrigerator. The tech looked at my refrigerator thoroughly inside and out, determined what the problem was, came back with the parts the next day, and my refrigerator is working like it's brand new. For this, I paid $305 including the service fee. That's $102 less than what A1-Appliance was charging me. So, if you do not want to get ripped off, don't call A1-Appliance for any of your appliance repairs. read more

This is a company that I hope nobody else ever use, they overcharge you, and they don't give you an estimate before because according to Rick, the repairman they don't know until they see what's really going on, I paid 165.00 for him to tell me that I needed to replace the seal of the door, he fiddle with the door and say it will last a few days at the most, until I decided to pay 275.00 for the seal, I don't think he was around the corner when I opened the door of the freezer and the problem was just the same as when he arrived, so I call back but he say he was not coming back and that he needed to order the seal, I say fine but the next morning the whole door came out and when I call, Brian told me that his technician has done everything right and I have no basis to complain, plus he was going to cancel the order and wish me a good day. I hope they rot in hell but most of all I hope they don't do this to other people. As long as I can I will tell anybody that wants to hear me that these people looks and do business as losers, because probably people call them by mistake but not because they are responsible people. read more