My lovely oven started acting up and the Value Appliance is the only company I will use to work on it. They are timely, do excellent work, a great value and they are very neat and tidy. They stand behind their repairs and the office staff answering the phone are very helpful. I would highly recommend Lin and his staff for your appliance service. read more

highly recommend Value Appliance. I was initially skeptical due to a previous bad experience with a Viking-referred technician who provided poor service and quality. Thankfully, I was later connected with Value Appliance--second reference--and they completely turned things around. From the start, they showed empathy for my past experience and maintained great communication throughout. Although our parts were delayed (which was on Viking's end), they kept me informed every step of the way. When it came time to install my new Viking door on our oven, the process was quick. Sherri and another team member were consistently kind, responsive, and helpful. Overall, I'm very satisfied. read more

Value Appliance - After our repair :) - Appliances & Repair Near Me - Roseville, California

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This place used to be great, and is now terrible. If you want to wait weeks to get something fixed, and be charged $300 for "labor" when the techs spend literally 10 mins putting in a $30 part, this after you have already paid the $108 service call fee, then Value Appliance is the place for you. If you want quality service of Wolf appliances, look elsewhere. Rude customer service to boot. Do not recommend at all. read more

We highly recommend Value Appliance. They gave a fair quote to repair our Sub-Zero built-in wine fridge. This was a very big job since the fridge is built-in and very large. Their quote was significantly less than a different company's quote to replace all of the same parts with new Sub-Zero parts. The value to repair the wine fridge was well worth it since a new one would cost more than $12,000!! Value Appliance is one of very few local companies that repair Wolf and Sub-Zero appliances. They were one of two that repair wine fridges. I highly recommend them and suggest you give them a call if you need to have a Wolf or Sub-Zero appliance repaired without being gouged. read more

This company is the real deal. I have all Sub-Zero/Wolf appliances in my kitchen. Although they are aging, I still wouldn't replace them with other brands. Unfortunately many repair services use this as a reason to charge exorbitant prices and do less than factory accepted work. Not so with Value Appliance. They are ethical, honest, talented and friendly service people and are the only ones I will trust to work on my appliances. Lin is the best. He always outperforms my expectations. read more

Have been their customer for many years. Honest, dependable and timely. Lin in the best!

This company should FIRE the girl who answers their phone. As a business owner myself, customer service is EVERYTHING, and my first impression this company wants to give the least amount of effort and doesn't want to lift a finger to help get business therefore, they are not ever getting mine. I am unsure of their technicians and actual service because I couldn't get passed the "I don't need your business attitude" from the girl who answers the phone and who also never returns calls from messages I left requesting their business! If you are the business owner - you should be aware how your staff represents you and your company. read more

Dear Value Appliance, Your delivery driver is a dick. This guy veered all the way into the third lane on Latrobe to cut me off, causing me to slam on my break and lay on my horn to avoid being crushed into the median wall. After wondering if he just didnt see me, since my car is pretty small, I made eye contact in his review mirror where he almost looked as though he was about to pee himself laughing so hard. I guess almost causing an accident with your company name blasted all over his vehicle was the greatest joke he ever thought of. I hope you enjoy the message I left and really take more time in selecting the people who represent you on a daily basis. I will never give you my business because I never want any delivery driver of your near my home. read more

Value Appliance - This is the delivery driver who thought is was hilarious to try to slam me into the center divide. - Appliances & Repair Near Me - Roseville, California

ZERO stars, actually. Do not use this company. I called for an appointment to get my Wolf stove serviced over a month ago and the soonest they could accommodate me was for today. I called two days ago to confirm that today's appointment was still on and they said, "Oh, I'm glad you called. We may not be able to come out on Thursday but we'll call you the day before to confirm." Well, no call yesterday. When I called them this morning to confirm this morning's appointment they said, "Sorry, everyone has the flu and we'll have to reschedule you in 3 weeks." THREE weeks!? They didn't offer to shift their appointments up to accommodate the people who've already been on the schedule for over a month. Unbelievable. Again, DO NOT use this company. read more

Something is going on with this company. They must have had a change in management. I have used them in the past and they were good.... but not anymore. I have a brand new ice maker that they were supposed to fix (sent over from Fergusson) They came and "said" they ordered the parts. I heard nothing for weeks until I called begging for an appointment for them to come fix it. I got one 3 weeks later. Well the morning of, they called to say no one was coming and they rescheduled me for 2 weeks later!!! UHG! The repairman just showed up at my door and said... "hmmm.. I have nothing. They sent me with no parts, no door... nothing to fix your ice maker." WTF????? I am furious. This is horrible customer service. DO NOT CALL VALUE APPLIANCE if you would like prompt and efficient customer service. I will never use them again. And neither should you! read more

Value Appliance demonstrates the most outstanding courtesy, honesty, integrity, & skill of any appliance repair outfit that I ever dealt with. I was frantic when I called for repair of my Sub Zero this morning but Debbie got a technician scheduled the same day, immediately after a holiday weekend. Craig is incredibly knowledgeable and focused on the repair instead of selling me unnecessary parts, product replacement, or services I don't need. He quickly diagnosed & repaired the problem. In the past I have had technicians recommend replacement with product off their showroom rather than repair. Not Value. EXCELLENT EXPERIENCE! read more

Just a review on the receptionist/customer service since we never actually used them. I called Weds to make an appt for a Friday. the receptionist was nice enough, but I felt rushed on the phone to make the appt. You could hear the phone ringing in the background. I felt like "just another job". I called back Thursday to cancel the appointment due to no reviews on here and I got recommended to use Zajic Appliance (great reviews). When I called, the same female answered, and again, I felt rushed....trying to either get to another call or whatever. You know how you get a gut feeling sometimes, well, I had it. Again, I'm not rating their work, just the appointment process. I hope someone else reviews them for their work. BTW, this is a company that Bonney Plumbing recommends. I needed an appliance repair shop after I got a gas line installed by Bonney and my dryer wasn't working properly (nothing to do with Bonney). (see my Bonney Plumbing review and Zajic Appliance review) read more

These Guys Are Awesome ! I got Craig this time to look at my slightly aging fridge. He didn't try to sell me anything I didn't need, in fact he said it just needed a little TLC tune-up of vaccuuming the dust off and guess what....it has a steady temp again. I'll Gladly refer business to them and if Lindley isn't able to come out, I'll ask for Craig. Thanks Guys !! read more

I called to have our 2008 Bosch dishwasher repaired because it was taking a long time to cycle through and leaving a white residue on many of the bowls, plates and silverware, requiring me to hand wash the dishes. The assessment was that I needed a new rinse dispenser, which was ordered and installed. Two service visits, telephone consultations, and $406.45 later, my dishwasher is malfunctioning just as it was originally. The most recent advice from Value Appliance was thatthe heat control unit probably is malfunctioning. The part could be ordered and installed, but there would be no guarantee that our dishwasher would operate probably after the replacement part was installed. Perhaps because it is an older dishwasher, I would prefer to replace it with a new one. It would have been nice to be upfront with that advice in the beginning. The service guys were affable enough, but what I really want is a working dishwasher. Chris W. read more

Highly recommend! From the moment I spoke to them on the phone to the service we received when a Raymond came to our home, we received top notch service. Raymond was on time, professional, efficient and explained everything to us. We will absolutely use them again. read more

I am very sorry as to the decline in this company that we have used for years. The front office staff now can create nightmares for their customers. They do not return calls, and they do not follow up. This can create incredible inconveniences to you with weeks of no follow up service, or ordering of parts (as they might claim to have done - WEEKS ago). HOWEVER if you speak to Lyn's (the owner's) daughter, you will be treated professionally. Do NOT leave messages with the other staff, insist ONLY on speaking with Lyn's daughter - she is fantastic. I have no clue as to who the other telephone staff are, but avoid them at all costs and insist on speaking ONLY to Lyn's daughter. You will be saved a LOT of aggravation this way! read more

Initial experience was great; diagnostic visit, followed by ordering of part and install. My wine fridge was having difficulty where only maintaining 61-63 degrees. After part replacement, fridge stopped maintaining temperature, and was reaching room temperature. I called following day and asked if they can take a look, or at least put old part back in. I was informed that they will get back to me. nothing for a week. I followed up multiple time. one response (voicemail) telling me that they will get back to me. Followed up multiple times over weeks, no response. Finally got hold of someone who stated to be account manager. She was not aware of this issue and promised that they will get back to be my end of week; Nothing. I have officially given up. My only saving grace is that after first week of no response, I went out and purchased two small wine fridges to store my wine collection. Send me a message if you know a good Vinotemp repair company. read more

We have had a nightmare experience with brand new appliances that were purchased a few months ago from a local retailer. The retailer gave up and punted us to Zephyr who introduced us to Value Appliance. We are so grateful. The schedule coordinator patiently heard our issue and said we will send our best technician to help resolve the issue. Thank you Value Appliance for your professionalism and attention to detail! read more

Have been using Value Appliance for 25+ years to service my SubZero refrigerator. Great reliable service and they stand behind their work. Just had them put in a new ice maker this week. Lindley the owner is a top-notch guy! read more

Very unhappy. They have been out to my house on five different occasions to "fix" my freezer that has been leaking. They never successfully fixed the problem long term because it's still leaking just as much as it was in the first place. I called and spoke with Stacy who was extremely rude and unprofessional. I explained the situation and asked that they send someone to ACTUALLY FIX THE PROBLEM. She told me that I should have called her within 30 days. I informed her that I've had a few deaths in my family (including my dad) that my husband and I both work full time and we have three kids. The leaking freezer wasn't exactly on the top of my list of things to do. She showed no compassion at all! Just said that she wouldn't schedule anyone to come out until I paid for the previous times they've come out. I asked to speak to her manager and she took my info and said she was out for the day and would have her call me the next morning. The next day Stacy called me and pretended to be the manager! Then admitted that it was her that I spoke to the previous day and laughed! Again she was very unprofessional and rude. I again asked to have her manager call me and I never received a call. I'd have no problem paying the bill in full if the problem was actually fixed! read more

We purchased a stove made by an Italian company that was supposed to be converted to propane,but it wasn't delivered that way. We were able to get the burners and the oven parts switched over and it worked fine for about 3 months. My wife then realized the oven temp wouldn't get above 320*. We tried several other companies to try to repair. Others either didn't show up or were rude on the phone. My wife found Value appliance and they showed up when they said they would, diagnosed the issue that was incorrect from the factory and now our stove is working great. I would call them again. read more

We called SubZero for warranty service on a brand new fridge. They referred us to Value Appliance and we couldn't be more happy with the professionalism and 5-star customer service. They were pleasant on the phone and set a service appointment for the next day. The tech showed up promptly as promised and took care of all of our needs. And best of all, they complied with our request that their service person not have on any cologne. So many service people and contractors show up doused in overpowering cologne and we can't breathe in our own home for hours. Pleeze! Thank you Value Appliance and we plan to be a return customer! read more

Disappointed in their lack of interest taking care of their customers. Had the freezer rebuilt 7 years ago, technician left the unit with a Freon leak, not the best after a new 3 thousand dollar "sealed " system. Unit now with another Freon leak and they wont look at it without their service call charge. Frankly, its not the 80$ service charge which is a drop in the bucket compared to what I have paid them to service this appliance. Its their arrogance/indifference, and their lack of feeling any sense of responsibility to their customer. " sorry sir, parts and labor only have a 1 year warranty", read more

I have had three experiences (warming drawer, under counter refrigerator and dishwasher) with this company and have been most pleased with their performance. The last was the most telling. They did not have the part for my dishwasher, got it and returned within two business days for the repair. They are always professional and competent!! read more

I called them to come and take a look at our dishwasher that showed a code number indicating some blockage. The person who came was the most annoyed, unfriendly,grumpy old man who just wrote down the code and didn't even look at the filter until we asked him to.what was the point coming out and writing down the code when I could have given it on the phone? Anyways..... it gets better.... He said they have to call Wolf the manufacturer to see if they can pay for the repair. I told him I don't care to pay I want it fixed. He insisted to call but since it's in Michigan, they were closed already. What's the point making an appointment so late knowing that it's already too late to call the manufacturer? Nonsense. 2 days later I called value appliance back (3pm) and the answering machine told me to call between 9-5 . When I wanted to leave a voicemail, I was told -service not available . This is the worse company I every called for service!!!! Never again!!!!!! read more

As far as I'm concerned a complaint about value is without merit. Chronic whiners and complainers live for the day to write completely unfounded faults. The tone of value is service. And that's what they provided this customer. Bravo value, for a job well done. read more

I had to share a review of Value Appliance after their recent visit to help us with a noisy and not well working Fisher&Paykel dryer. The communication from the business was outstanding, the technician arrived in time and was well prepared and was wearing a mask. He diagnosed the issue in a matter of minutes and not only repaired that but helped with a couple of other items that the last repair company failed to identify. The dryer was totally good as new and I genuinely can't recall a better service experience. The folks in the office even tried to help me with all the nightmare reporting my home warranty company required. Great company and great technicians, highly recommend! read more

Our Bosch dishwasher (POS!!) has been acting crazy for a long time....based on a recommendation I called Value Appliances, Pat came out that day and immediately knew what the problem was and the fix.......they had to order new controller board. 4 days later all is good again and dishwasher is working as it should!! Value went the extra extra mile to keep us informed of the repair, even sent an email (and phone call) confirming when Pat would return and replace controller board. I would definitely call Value Appliances from now on for appliance repairs.By-the-way, their receptionist was very professional, very pleasant and concerned about our problem..... As for Bosch, reading on the Internet, this model has had major on-going problems with their electronics and is well know to Bosch so in my opinion should have replaced this board for free! But no recall, so it will be a cold day in hell before I buy Bosch again. Cheers All! read more

It's not often Im happy after staying for the dreaded service call where they'll be here between 9-noon. Value Appliance was great! Received a phone at 8:30 that he was on his way, arrived at 9:00 am was knowledgable diagnosed my built in sub zero refrigerator and Wolf range within minutes. Went over my options, had the parts I needed in his van then proceeded with repairs, fixed everything successfully and was out the door at 9:45. If you need appliance repair or service I couldn't recommend them any higher read more

They are not the cheapest, but they have never failed to get the job done right. They are the ONLY authorized Subzero repair company in the whole Sacramento area. Frankly, I'm surprised, but the tech explained to me that Subzero revamped their repair network a few years back and kicked out anyone who was being fraudulent...decided it would be easier to manage one shop. Anyway, among appliance repair places I have used, these guys set the bar for professionalism. From the reception/appt setting, to the confirmation (email system that sends a reminder and asks you to confirm via the web...), to the techs who come out... You get what you pay for. read more

Please ...Please ...Please stay away from this company. Pat came to our home 3 weeks ago since to check on our refrigerator which abruptly stopped working. Charged $115 for the visit and quoted us $3500 for the repair. I was surprised that without much checking, just by opening and closing the door he knew what the issue was...but since he did a little something to our dish washer ..which was also having issue....as a desperate mom without any refrigerator with baby up all night... agreed to the repairs...I was told that he would call me back and give an update on when the parts where coming in and such..Never heard back A physician friend of mine recommended another company, the technician came out abruptly and next day our refrigerator was fixed...guess for how much...less than $500. The issue was with the electricity board and nothing to do with any leakage or compressor as quoted by Pat. Icing on the cake - I called back and reported the issue to the manager BUT no nothing despite the promise that she will get back...Please stay away..I am just appalled at the difference of repair cost...I guess they figured we were desperate and would pay anything ...wow..what a way to treat people... read more

Where do I start... My Dacor oven was still under warranty so they sent Value Appliance out. Lady at their office promptly called me and scheduled a repair guy the following day. Repair technician by the name of Pat came out and quickly determined what the problem was and also noticed a problem with the door hinges. He ordered the parts and returned today and repaired everything. Oven is working like new again. Pat, the technician was very professional. Pat payed great attention to protecting my flooring and countertops. These things are very important as the last thing I want is collateral damage from someone dropping tools and parts on my flooring or counter. Pat was also very friendly and seemed very knowledgeable about what he was doing. Even the people in the office seemed very professional. I would highly recommend Value Appliance. read more

We needed repair of Thermador Gas Cook top. We contacted Value Appliance, Roseville (they had done work for us in the past); their technician Craig came in but he could not fix the problem He did not bring the parts (even the most common one, the Sparking Module), even tried to replace the Module with an old used one, and claimed that parts for our model are not available. Untrue! We can easily find parts and my conversation with the office manage was of no avail. read more

Well, we had 4 problems. They fixed two, told us what it would take to fix one, and made the other worse. I hope they fix it next week. Otherwise, they were very nice and came when they said they would. read more

We have used value appliance to service our dishwasher as well as washer/dryer for many years now, and they have always been very professional and extremely helpful. Craig is usually our technician and he is very knowledgeable and always fixes any problem we've had in a timely manner and for a very reasonable price. We will continue to use value appliance and recommend them to our friends! read more

hey. where are the honest repair service. chris came over to repair and condition our viking stove. he told my daughter now it was going to be 1200 worth of repairs. when he left my house he told my daughter the stove was not working. it would be another 2 week before they could come back. turned on the stove works fine. what is he going to repair. now three burners are not igniting to turn it on. before only two front igniter for the stove cook top was not working. wrong parts were ordered. what is the 600 dollar charge for. wrong parts ordered and more of the stove not working. what is he repairing ? need honesty here. called the store to speak to the owner or manager. want to pay for an honest job with the correct repair. so far it is a very zero rating read more

The best possible customer service I've ever had! Truly, the people at Value Appliance are always above and beyond. Darrell is a life saver. He has even helped me over the phone!! Absolutely the most reliable and stand up repair service for all high end appliances. I have a sub zero refrigerator and Wolf oven and ranges and they know exactly how to repair them, every time! I can't thank them enough! A+++ read more

We love the folks at Value appliance. They have done work for me for about 12 years. Always on time never any issues with regards to just putting new parts on and hoping it works. read more

Absolutely fantastic service by Darrell! Wish I could give him 6 stars... his service and knowledge are THAT good. He quickly diagnosed our leaking gas problem from a previous installer and fixed it quickly. Even squeezed us in between other service calls and came out on a Saturday to help us out! It was obvious that he cared and wanted to give us the best advice and service possible. So great to run across repair companies that truly care and go above and beyond. We won't hesitate to call Value Appliance if we ever need help again. read more

I have a Fisher & Paykel washing machine that needed a water valve. Not everyone works on this brand. Consequently, I was very pleased to be referred to Value Appliance. Craig was on time, professional, personable, informative, friendly, and yes, he fixed the machine. Craig knew exactly what was wrong, got the part and fixed the problem on the same visit. He explained everything he was doing and answered all of my questions. And he even gave me some detergent tips. I could not be happier. No more drippy washer. Thanks Craig! read more