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    A-1 Appliances

    4.3 (6 reviews)
    ModerateAppliances

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    Awesome.............honest, good prices and just all-around great service.

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    De Anza Appliance - Dependable Appliance Repair Service

    De Anza Appliance

    4.2(314 reviews)
    8.6 mi
    Family-owned & operated
    Established in 1972

    5 stars for the customer service, responsiveness, and communication…read more I needed my Viking range serviced as my oven would reach temperature and then fluctuate below/above by 50 degrees. Not a good thing when you're baking and end up with dry cupcakes and flat cookies. I called up Airport Appliance where I purchased my range but no longer in business and given the Viking Range (1888-845-4641) support. Based on location I was referred to De Anza Appliance in San Jose. Chris was very friendly, responsive and mentioned at the onset the visit would be $200. Ouch! Whaddya gonna do when you need it fixed and only trust and Authorized Viking Repair place. Ofa was sent for the service call and arrived within the timeframe promised. Friendly, thorough and professional. Fortunately, not a big issue and corrected with a visit as wiring was hitting metal and throwing off the temperature. Highly recommend De Anza Appliance as quick to get an appointment and professional service. Oven is working great again. NOTE: https://vikingrange.com/support-and-documentation/customer-support You can find the authorized service center based on zip code

    Our fridge was on the blink and we called De Anza appliance. They were able to send someone next…read moremorning 8-12 window. The tech came promptly at 8. In 5 mins he had diagnosed the problem as a faulty compressor. Unfortunately repair would cost more than the fridge so his recommendation was to buy a new fridge.

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    De Anza Appliance - Testing the electrical board of the dishwasher

    Testing the electrical board of the dishwasher

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    San Jose  Appliance Store - #sanjoseappliancestore #BayArea #HighEndAppliances
@ 748 S 1st San Jose CA 95113 , sanjoseappliancestore.com

    San Jose Appliance Store

    4.4(19 reviews)
    3.8 miDowntown, Fairgrounds

    I purchase a used 2014 Subzero BI-48 from this store with 90 days warranty. Shortly after it was…read moreinstalled the icemaker area started to leak water resulting in the ice frozen together and water leaking in both the freezer and non-freezer compartments. I called the store and they promptly came out to diagnose what might be the problem. The short story is that they came out many times replacing the icemaker, water valve, and door between freeze and fridge. In the end, the problem got fixed. I want to specially recognize their strong commitment to stand behind their sales. Definitely would recommend this place.

    I am extremely disappointed with the after-sales service I received from San Jose Appliance Store…read more So disappointed, in fact, that I intend to file a complaint with the Better Business Bureau. When my old oven stopped heating, I decided it made more sense to replace it than repair it. While searching Craigslist, I found San Jose Appliance Store and an oven that seemed to fit my needs. I contacted the company, and Anthony responded promptly. We agreed on a price and arranged delivery. I noticed from the online photos that the oven needed a replacement handle, which I considered a minor issue. Unfortunately, I later discovered that the problems went far beyond cosmetic wear. The oven was delivered quickly, which I appreciated, and my old oven was hauled away--for an additional fee. However, after installation, the front burner would not ignite properly. When it did eventually light, it often released gas into the kitchen first, creating a strong odor and what I believe was a potentially dangerous safety hazard. To their credit, the company did send someone out to inspect the stove. The repair technician, whom I believe was Anthony's father, was courteous and even waited 15 minutes while I picked up my son from school. Unfortunately, the repair itself was unsuccessful. During the service visit, brake cleaner was sprayed inside my kitchen while the technician was attempting to repair the burner. Brake cleaner is an industrial product intended for use in well-ventilated areas, and the odor lingered throughout the house. Both my wife and son complained about the fumes, and my 9-year-old later developed a headache. Whether related or not, the situation was concerning and certainly not something I expected during an appliance repair. A day or two later, I followed up with Anthony regarding the status of the repair. He assured me the matter was being handled. Then, at approximately 6:30 pm one evening, I received an unexpected knock at my door. Anthony's father had arrived unannounced with a replacement part. Unfortunately, it turned out to be the wrong part. At that point, I decided to investigate the issue myself. After spending considerable time with GE's parts department, I learned that the serial number listed in the sales advertisement was incorrect. Once the correct information was identified, I discovered the stove was also missing two shelves and required a replacement handle. I ultimately spent approximately $70 on a new handle and another $80 on replacement racks. However, I was unwilling to spend an additional $210 on a burner assembly after already investing approximately $1,000 in the appliance. Unfortunately, I cannot provide an itemized breakdown of the charges because the company mistakenly provided me with another customer's invoice instead of my own. When I raised these concerns with Anthony, his attitude changed noticeably. He stated that I had purchased the stove "as is," even though it came with a 30-day warranty. He further suggested that the missing racks and defective burner were merely cosmetic issues and accused me of "trying to demand money" from him. At one point, I was told, "You can tell your wife to buy a new handle." To be clear, I have never demanded money. My only request has been simple: provide an oven that works safely and as represented. I even suggested that the company purchase the correct replacement parts from GE and have them shipped directly to me. That request was ignored. Anthony later mentioned the possibility of a trade-in arrangement to resolve the issue. However, after briefly raising that possibility, I received multiple messages indicating that no exchange would take place. Nothing further was done to address the problem other than providing me with his father's phone number for yet another repair attempt. By that stage, my confidence in the repair process was gone. Adding to my frustration, I later visited the company's website and discovered that the oven I had paid to have hauled away was being advertised for sale for approximately $500. In other words, I paid the company to remove my appliance, only to find it listed for resale. At this point, I have decided to purchase the necessary burner myself and hire a qualified appliance technician to properly inspect and repair the stove. This has been an expensive lesson. I hope sharing my experience helps other consumers make a more informed decision. I was not looking for a discount, a refund, or special treatment. I simply wanted an oven that worked safely and a company that stood behind its warranty.

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    A-1 Appliances - appliances - Updated June 2026

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