I cannot say enough great things about my experience with A1 Quality Care. After my air conditioner stopped working, I contacted American Home Shield because the earliest appointment they could offer was six days away. With Las Vegas under an excessive heat warning and temperatures exceeding 115°F every day, the temperature inside my home had climbed to 99 degrees. It was simply unbearable. I asked if they had a list of service providers I could contact to see if anyone had an earlier opening, and that's when I was given A1 Quality Care's number. From the moment I spoke with Wanda, everything changed. She was truly a breath of fresh air on an incredibly stressful day. She was kind, professional, compassionate, and genuinely understood the urgency of my situation. When she told me, "If American Home Shield authorizes us, I can get you in tomorrow," it was absolute music to my ears. Even though it was close to closing time, Wanda went above and beyond. She stayed on top of everything, kept in contact with me, and made sure the authorization process moved forward. The very next morning, she called to confirm my appointment, and the technician arrived before 10:00 a.m. Justin was equally impressive. He was punctual, professional, quickly diagnosed the problem, explained everything clearly, and had my A/C up and running in no time. Thank you, Wanda, and Justin, at A1 Quality Care for your exemplary customer service and outstanding work. In a time when exceptional customer service can be hard to find, your team exceeded every expectation. I'm beyond grateful to have cool air in my home again and highly recommend A1 Quality Care to anyone in need of honest, responsive, and professional HVAC service! read more

I can't recommend this company enough! If your A/C breaks, this is the company to call!They are incredibly knowledgeable, fast, professional, and truly the best at what they do. I had an emergency with my air conditioning, and they went above and beyond by coming out on their day off just to make sure we weren't left without AC. Bill is very knowledgeable and knows what he is doing. They fixed every little detail of my A/C that was wrong and they did not skip a part. Also they knew what was covered from AHS warranty and made it to where we didn't need to pay out of pocket as much as possible since warranty companies love to say things are not covered. Their response time was amazing and got everything fixed efficiently. You can tell they genuinely care about their customers and take pride in their work. Wanda and her husband were absolutely fantastic! She was so helpful, responsive, and made a stressful situation so much easier. It's rare to find a company that provides this level of service and actually goes the extra mile. If I could give 10 stars I would. It's hard to find A/C service that doesn't nickel and dime you. This company is the ONLY one to go through where they actually fix every issue and don't nickel and dime you. read more

Bill and Wanda went out of their way to help my family when we needed them the most. None of the other companies in town were willing to come out on an AHS service call until the following week. When I explained my wife was in labor and we needed our AC fixed they were here that day. After closing hours, and on a Friday when they were closed for the weekend. Not only did they fix the main issue but they went through my whole HVAC system and inspected, cleaned, and repaired or replaced everything needed without charging me what everyone else in the city would have. Can't thank you guys enough for your professionalism and quality of work. read more

The best service we've had, the came and helped me and informed me of what was going on, they were honest and did great work!

Absolutely the best! Dedicated to get the job done in 1 day. Very organized and clean. Great customer service and equipment. Totally recommend this company for air conditioners and heating. read more

Things soured in the afternoon following delivery of our new mattress, for our air conditioner that had never had a previous problem in 12 years of operation suddenly stopped working. It could not apparently handle the 114-degree southern Nevada heat. Of course this had to occur on a Saturday. I quickly called the number for American Home Shield, only to be told that because of Covid-19 no one was manning the office. I was directed instead to the home warranty's website to request service, and there indicated the nature of the problem, after which I was then immediately told that A-1 Quality Care had been assigned to make the service call. Bracing to hold out for Monday to receive a call back in 94-degree heat inside the house, I was pleased that we received a call back from the company on Sunday, and were able to schedule a service visit for the following day. Technician Billy arrived at the appointed time; professionally diagnosed the problem; and quickly installed a new capacitor. He also measured our indoor A/C output, and praised our clean filters. The service tech was in and out within an hour. Now our A/C works perfectly again. read more

A-1 Quality Care - Ailing A/C Unit - Heating & Air Conditioning/HVAC Near Me - Henderson, Nevada

See all

Our air conditioning unit was intermittently cooling at night and got very hot during day. We have American Homeshield, so we contacted them. They were going to send another company to us but I looked up the ratings and asked them for a different option, they read of names and A-1 quality Care was on the list. I picked them. I was a little skeptical at first after reading some the the reviews; However, this company went above and beyond!!! From the services to the professionalism. The response time was quick as well. We highly recommend them. They were very persistent in trying to figure out what was going on with our unit. read more

I have a home warranty with American Home Shield (AHS). A1 Quality Care was assigned to service my furnace. The service appointment was setup for one day after the request was made to AHS. The service person Jason was available earlier than the scheduled appointment time and I received a call asking if he could arrive earlier. Upon arrival he was wearing the appropriate Covid face covering. Jason was friendly and knowledgeable. He diagnosed and repaired the problem in a short amount of time. I am completely satisfied was the timeliness and quality of service provided. read more

Eric is a master of the trade. We had a control board fuse blow on our FAU (both of which are new terms to me) which meant my thermostat went blank and my house went hot. I contract thru warranty, which can be hit or miss, but this was a HIT. Wanda in dispatch called to let me know that Eric was able to squeeze me in same day (on a weekend no less). Eric was able to diagnose the issue in a matter of minutes and got this all taken care of in no time at all. My house is cool(ing) again, and I am a very happy customer. Thank you Eric, and thank you A-1 Quality! Your company name is 100% reflected in the people you send to customers and the level of professional service and care they give. read more

A-1 Quality Care - One compressor back to compressing thanks to A-1! - Heating & Air Conditioning/HVAC Near Me - Henderson, Nevada

My A/C unit broke down with this heat o er 111 degrees, after. The insurance called them to fix it. Two days waiting. After two days the technician came make a visual check, state can't do it because of two dove poops, ok I will hose it in a sec. Nope can't do it. He left without saying a words no signature nothing. This is the word A/C company in Las Vegas, rude totally unprofessional and disrespectful. They want your fee and leave. The strange part is when the tech arrived he walked inside of my house and so my LA equipment "law enforcement guy" f....him. Discrimination? Hell yes. My photos of the A/C you judge. read more

A-1 Quality Care - My A/C - Heating & Air Conditioning/HVAC Near Me - Henderson, Nevada

See all

For the second year in a row A-1 came and tuned up my AC. On time, polite and professional. Thanks to Eric and everybody.

Do NOT USE THIS COMPANY!! This Is One The WORST COMPANIES FOR AC IN LAS VEGAS!! If Your Home Warrenty Books These People For Your Service DEMAND FOR ANOTHER COMPANY!!! From The Owner On Down To The Newest Employee THEY SUCK!! I Had No Air For A Month In The Middle Of The Summer Dealing With These Idiots! I Only Gave Them A Star Because I HAD TO. If You Value Your Time And Want Quality Work Go To Airsquad. After These Liars At A-1 Un-quality Air, I Had To Find A LEGITIMATE Air Conditioning Service Provider And Airsquad Was Great! read more

I wish they had more than 5 stars as they certainly deserve them. On a Sunday morning, of all times, our ac stopped cooling the house. Since we are a customer of American Home Shield, we had received a call from A-1 before noon. And they were here promptly at 11:00 the next morning. And let me tell you we were delighted with this company. Thanks to our knowledgeable technician Johnny. They do not make them like him anymore. He went above and beyond the call of duty. From the time he met us we took an immediate liking to him. There was never a question left unanswered. He explained everything he was doing and why. I can't say enough good things about Johnny and A-1 Quality. Thanks A-1 for employing people like Johnny. A man you can trust and feel comfortable with from the get-go. -- Those are you for you Johnny!!!!!!!!!!!! read more

A-1 Quality Care provided excellent service from making an service appointment that was convenient to actually letting me know when the technician was arriving. Jason, our service technician was very professional as he was personable. He provided honest service and when he had to replace a small part on our A/C unit, he offered to come back the same day for our convenience. It was a pleasure having Jason service our Air Conditioning unit and highly recommended him and the A-1 Quality Care company as a whole. read more

Wanda the business manager promptly responded to my voicemail first thing in a Monday morning and sent out a very good tech- Eric is the man you would want for the job. He came out here on time, diagnosed the problem really efficiently and explained everything to me, a lady who has absolutely have no clue about HVAC's and Furnaces. He explained it in a manner very easy to understand. If you have AHS Warranty, request for this company and ask for Eric. Definitely will spread a good word for this company. read more

If you are reading this review right now to see if A-1 Quality Care Services (Heating / Air) meets your standards, look no further. I have been using their services for 7 years. From making the phone call to A-1 Quality Care (Crystal ) to Eric (Service Technician) servicing the home, I ALWAYS experience superior customer service! They give you a window of time, then the service technician emails and texts you to let you know that they are on their way. This is fabulous because it allows me to plan my day. What makes A-1 Quality Care stand out above the rest? Their impeccable, thorough, and meticulous examination of the air conditioner outside of the house and the blower capacitor up in the attic. Eric is AWESOME! One of the kindest and most knowledgeable soul, you will ever meet. Please take advantage of their Spring Tune-Up. I say this because it's going to be a HOT SUMMER. With this Covid virus populating, I would hate to call them in the summer when they are booked solid with repairs. After inspecting my unit, Eric did find that my compressor was defective. He explained to me the process of what that component does and more. Eric then called the office to get an honest quote and schedule me for an upcoming appointment to repair the ac unit. There was NO sales pitch, NO pressure, and NO demands. Thank you A-1 Quality Care for having Eric on your team. A-1 Quality Cares exudes a high level of PROFESSIONALISM and genuine HONESTY. They are truly empathetic and understand the current situation (Covid-19) that we are in. A-1 Quality Care will ALWAYS be my #1 go to service provider. Trust me, give them an opportunity to present themselves and they will earn your TRUST and RESPECT. The owners Bill and Wanda are wonderful people and will answer any questions you may have. Ask for the service technician ERIC and you will be very pleased. read more

Jason Replaced my fan motor. Wires sticking out of the top...and zipties. Unsafe workmanship. Id be embarrassed with this guy working for me. read more

A-1 Quality Care - Jason came out to replace a fan motor. Unsafe workmanship. Poor quality technician. - Heating & Air Conditioning/HVAC Near Me - Henderson, Nevada

Such a great and professional service! The technician analyzed the problem in 5 minutes went to his car and brought a new capacitor, Replaced and now we are waiting for the house to cool back down. Thank you so very much for saving the day! We work from home and Las Vegas summers are way hot to suffer the heat! read more

This company is the best company I've ever dealt with. We had an emergency with our air condition /heating unit we were in a situation to where our insurance would not cover it. They are very fair in there price ,and have excellent costumes service. If you're looking for a company that can get the job done and people that you can trust this is the company you should call. read more

A-1 Quality Care - They definitely award worthy. - Heating & Air Conditioning/HVAC Near Me - Henderson, Nevada

As soon as Jason arrived he was wearing a mask, which is greatly appreciated during these Covid times. He was here no longer than 30 minutes, and thankfully the task was super simple for him! Hands down would not only recommend A-1 Quality Care Heating & Air Conditioning but I would recommend having Jason come check out your problem! 10 out of 10 would use your services again! read more

I was so very happy with the Timing..that day The kindness of the office staff...they asked questions to make sure it was not just a simple thing I could fix.. The person who came out..took his time...asked me questions..had the neighbor come down...Dave..who they had just placed a new AC on the roof... Helped my find a insurance which was right for MY AC..who knew there where so many kinds.. Can't wait (hopefully a few years from now) when I need a new AC...Differently getting with these kind and knowledgeable folks. read more

A-1 quality care was really responsive, quick, professional, friendly, and came at the top of the service time. Chance and Dave were GREAT. They diagnosed the problem immediately and had our pump changed out and air going again within an hour. We can't thank them enough! read more

Don't use this company if you expect any level of customer service, promptness, the manager to ever call you back, or for them to actually fix the problem. Untrained, unprofessional and their technician made me extremely uncomfortable. read more

Our AC unit wasn't working properly and our home warranty assigned us A-1 Quality Care and all glad they did. Their response and Customer Service was excellent over the phone and guided me thru this process to set up a service appointment. They have a great texting feature that lets you track the technician when they are on their way. Our technician was Jason, he was super friendly, professional and informative. Did a great job and will definitely request this company again if we ever have problems with our AC unit again read more

our heating system dropped to 47 when I setup 76. This company sent a person who doesn't know what he was doing. He reported to the home warranty to change the whole system and the insurance company defined to change the system. The control board and the gas value was bunt out. He did not change this parts due to he did not do the real work or he didn't have the knowledge to figure out what is wrong with the system. This the worst company anyone came across . They deserved 0 stars. read more

Due to the unfortunate situation of my air conditioning unit breaking down, I was introduced to "A-1 Quality Care". I want to thank Crystal very much for immediately contacting me and scheduling a time for a tech to come out and fix my AC unit. Chance and Oslec were the technicians assigned to my service call and were 100%+ awesome! They not only repaired my AC unit and got it back up and running, but also took the time to answer additional questions in a very friendly, professional and understandable manner. I want to thank A-1 Quality Care for helping me in a time of need and would definitely recommend this company for any of your heating or air conditioning repairs!!! read more

This is one of the first company my home warranty contracted that provided excellent service. From the moment you call them to make an appointment they actually answer their phone and are courteous and empathetic. They were able to come in the next day, they provided a short time window and the technician arrived on time. Although, it was extremely hot, 110+, as sweat was poring from his head, he maintained a positive attitude and was very nice. Fortunately, he was able to fix the air conditioner. I would recommend this company to my friends and family. I will use them for non warranty work as well. Thank you, A-1 and PLEASE continue this high service standard. read more

A-1 Quality Care is exceptionally professional! They went above and beyond to meet the specific needs of our AC unit and worked to find solutions to get the job done much sooner that our home warranty company estimated. Bill took the time to educate me on best practices to help maintain our older AC unit. Thank you again A-1 Quality Care for everything you did to help keep our family safe and comfortable in the excessive heat warning!!! read more

A-1 is the best company my Home Warranty has ever sent out. I was so nervous because my Home Warranty has sent out some pretty bad companies in the past. I thought I was going to have to deal with that headache again when my A/C started to give me trouble. But, I was so pleasantly surprised how great A-1 was. First, their customer service to set up the appointment was great. The company sent out Johnny and he was amazing. He went out of his way to figure out what was going on with one of our rooms lack air flow. He diagnosed the problem as soon as he reached our attic. Johnny went above and beyond for us. After diagnosing the problem he checked our outside A/C units and made sure they were in tip top shape. My air conditioning has NEVER worked better (thank goodness because this Vegas heat is no joke!). Thank you for being so great! read more

We had a leak from an air conditioning duct. I put in a request through our home warranty service who contracted with A-1. The soonest A-1 could get someone out was about 3 weeks, which I understand because it's summer and the leak was not that bad. Other than the leak, our system was operating normally, including the night before and morning of my appointment with A-1. A-1's tech showed up to look at the leak. I was working in my office while he worked on the system. 90 minutes later he told me he was done and that we had no A/C and he was going to refer an electrician to come look at our system because there was a voltage spike. The electrician couldn't come out for 6 days. I called A-1 again and they told me the tech never saw the condenser running, so he couldn't verify that it ever worked, and they could not or would not divert another technician to look at the system. They offered zero help and told me it was just a coincidence that the same day and time the tech showed up was the time that the system quit working. I called another company that sent a tech out the same day. That tech discovered that A-1's technician had pinched a low-voltage wire that ran between the furnace and the condenser behind a screw when reattaching the front of the furnace. The pinch caused a short circuit. The repair did not require an electrician as it was low voltage, and was easily discoverable by the second company's technician. So, essentially, A-1 sent someone who broke my A/C and then told me they couldn't help me. A-1 cost me a $75 service charge through my home warranty and $275 to have another company that knew what it was doing come make the repair. Stuff happens--I get it. But don't tell me the system wasn't functioning beforehand when I assure you that it was. And don't strand your customer with no A/C and absolutely no effort to rectify the situation that you created in the middle of summer. Will I ever see a dime of the $350 I spent from A-1? Seems about as improbable as my A/C unit magically going out the same day and time that the tech was working on it. read more

Be warned. No free estimates with this company. They charge $125 just to come out and look around. I needed a simple job done that the technician said would only take an hour and the company wanted to charge me $550 total for it. This is one of those companies that thinks you'll submit to their super high prices once they get out there. On a side note: The technician was very nice and explained my options to me. That's the only reason I gave them 2 stars. read more

Eric The Service Worker was Very Friendly and Helpful We Need More Customer Service People like that He Was GREAT Keep Up The Good Work Eric My Husband and I Were Satisfied read more

I originally reviewed these guys after being frustrated with a recurring problem with my ac that was not getting fixed and breaking at my rental time and time again. I was able to meet the gentleman face to face who explained everything in great detail. The staff listened to me and also helped with the issue and then came out to my house to work on things as well. I have to say that after everything was explained it wasn't a business issue but a very difficult ac/electrical issue. I have to say that the staff was very flexible with schedule, attentive to me when I was upset and really helped me to understand everything they had done in an effort to fix my ac problems. I very much appreciate the service and hard work. This is truly an honest company. read more

This is the best company I have ever dealt with. If I could give more than a five star rating, I would. They truly care about their customers! I had the pleasure of dealing with Chance as our technician and he was absolutely amazing; thorough, polite, and as friendly as could be. If I have any more air/heating issues, I will definitely be coming back! read more

MY technician Chance showed up early, masked, and 1000%professional. He quickly diagnosed the problem (right the FIRST time which has not always been the case with another company), fixed it AND educated me about the unit at the same time. It was excessively hot out but he cut no corners nor tried to rush through fixing my AC unit correctly. I will ALWAYS ask for him if I need further help!! read more

Had a technician come out to fix an HVAC issue. Eric decided he needed to check all of the vents in my house which took him almost 2 hours (Really?) to do a visual check. Then finally checks the unit outside, tells me he has to leave to get refrigerant, leaves for at least an hour and finally returns. Starts retrofitting my HVAC system to repair it, then tells me he has to leave and get gas, which then he's gone at least another hour. Comes back, works on my system a bit more and then tells me he needs to leave and schedule another day to finish the work. He returned a few days later with the time I scheduled and then still takes all day to retrofit the system. The system retrofit was completed and the system seemed to be working. A couple months later the systems stopped heating and I had another company come out to look at the system. Eric had done poor work and the soldering was bad and had broken loose, so I lost all my refrigerant. My home warranty company contacted A-1 and they tried saying I never paid for refrigerant and only admitted I had once I provided my copy of the invoice. They told me their technician never uploaded the invoice or put it in his notes I'd paid for refrigerant that they charged me for. (Sounds like you need to fire him, doesn't it?) The other company was re dispatched and fixed shoddy work done by A-1. Don't use them if you can help it. And if you get Eric assigned as your AC\Heating technician, request someone else. You'll regret having him show up. read more

I was provided this company through my home warranty. I was a little skeptical initially of the Yelp reviews ( I appreciate those who left updated reviews on here!) I recieved a call from their office letting me know that my tech was arriving an hour earlier than planned, which was great! Eric arrived and got straight to diagnosing the issue with our ac. He did have to run to Home depot to get some supplies he didnt have, which was no issue. He did also explain that if this first fix didnt go well there is another solution for my drain pan and he went ahead to take the measurements for future reference since we have a 60 day warranty with them. As we were waiting for everything to seal up he was able to answer and pretty much explain in detail about the air filters and how often to actually change. I feel confident in this company and I cant say anything negative about this experience. read more

These guys came through for me and my family. Utilizing a home warranty service for AC repair in Las Vegas during the summer is challenging. The warranty people do not care that its a health and welfare issue once temps enter triple digit territory. Eric the service tech was knowledgeable with the diagnosis, expedited the parts ordering, and working with the owner, was able to return to perform the labor as quickly as possible. I do not leave reviews...ever......but these guys took care of business. read more

To Wanda, Bill, Chance, Billy, Jason, Eric and Johnny, Thank you so much for the great job you did on my complex installation. I was very impressed with the team's service, knowledge and thoroughness. What a great team! All had a positive, polite, respectful, friendly and professional demeanor and a "can do" attitude. They showed up on time, worked hard all day long in hot and stuffy conditions! They carefully kept the job site clean and kept me informed about the progress of their work. It was a very positive experience and I highly recommend you and your team to anyone who needs a professional and reputable HVAC company! I should also add that over the years I have used this company for my real estate business and have always been impressed by the professionalism, quality and integrity of Bill and his team! Sincerely, Cathy B. read more

I used A-1 Quality Care through American Home Shield in Las Vegas, NV, to fix my AC unit in my house. My technician, Oslec, was professional, courteous, and caring. He accurately and quickly diagnosed the problem and fixed the issue. He explained what he was doing and kept me updated throughout the repair process. I was extremely happy with the terrific service Oslec provided to me and highly recommend him! read more