If you are looking for a quick, cheap fix this is your place BUT be sure to read all the reviews…read moreincluding this one to know that the quality will be quick and CHEAP- IT WAS and the sole owner-Diana with her two workers will not stand behind her servcie. - [ ] BUYER BEWARE You may drive your car off there little cement block thinking you got a deal but be prepared. They use low quality materials and when and if you find a mistake Diana will not take responsibility. She tried to gaslight me into telling me I hit something which we were looking at the same bumper and I hit nothing! She paid me $300 to go away. What small business owner does that?? unless they did something wrong? I expected her just to fix your mistake since my my front bumper was covered in spiderweb, cracks and flaking after just 2 1/2 months. She tried gaslighting me telling me I had hit something even though it was obvious that no such thing happened. I will be getting the remainder of my money from Small Claims Court. Three commercial auto body shops confirmed that it was for workmanship and poor materials that were the only way I would end up with the cracks you're seeing these pictures. So don't let the superficial fool you into believing you're getting a great deal or a good work because you're not it's worth the extra couple hundred dollars to have a professional fix your car. If I could leave less than one star I would. I was warned that she might say the following, and she said them all: * "That's normal settling" * "Plastic bumpers do that" * "Stone chips caused it" * "You must have hit somethin Advice: stay far far away. The review that follows this one is what I wrote when I first drove off the lot thinking she had done a great job... This review is the result 2 1/2 months later. The pictures of what happened to my bumper after I drove off the lot.

I don't have enough nice words for Guarani's. Skidded into an ice bank a week ago, I walked in for…read morea quote and the nice lady working at the front gave me a VERY fair price and said come back in 3 days and it'll be good as new. Then they called me 2 days later and said it was READY! The car is good as new and you can't even tell where the damage was. This place exceeded all expectations and I recommend everyone in the area to come for all your body shop needs. Truly the best!

My car was still pretty grimy from being shipped cross country this past winter and it had some…read morepaint scrapes from about 10 years ago. I contracted with District Detail primarily for cleaning the car, but told them I'd be happy with whatever improvement could be made with the body paint. Got the car back literally sparkling inside and out and they made tremendous improvement with the paint - and they were even able to re-clip the front bumper skirt that had gotten snagged and pulled out of place years ago! Steven kindly offered to try an additional product on some of the spots of missing paint which I'll be taking the car back for. Pricing was great and they were FAST; car was in at 7am and done by 2pm (the last time I took my car in for interior detailing at a chain company, they took nearly 3 days!) And I got the appointment for just a couple days following my call. Highly recommend Steven's work and their great customer service - Check them out! (And don't be put off by the fact that the business kinda looks like a chop shop from the street, LOL!)

Steven provided top tier, amazing service! Not only did he respond promptly, but he traveled to my…read morehome at a convenient time after I got off work. The swirls and scratches on the front of the hood are completely non-existent after his work. I HIGHLY recommend District Detail for their fast and quality work, great customer service, fair pricing, and thorough attention to detail!

I had two dents in my BMW, one being further damaged by another vendor, that were repaired by…read moreDick's Auto Body. The repair was perfect and done on time. The price was very reasonable and according to the estimate. I highly recommend this body shop. Another bonus was that the shop is near the Red Line metro station and did not need a ride home back to N Virginia.

Had a pretty seriously dented panel and door. Repairs were quick and looked great. The price was…read morereasonable and exactly what was given in the estimate. I hope to never use another body shop, but if I do, I'd definitely go back. Bonus points for being in a really convenient location for bike and Metro after you're without your car.

Fantastic workmanship... and trustworthy! I always get a…read morefair estimate. They are very honest. I've been going to Imperial Auto Body for nearly 10 years and every time I pick up my car after repairs, it looks like new. I've interacted with Bryce most often, and then Jason too. But everyone seems on top of things. I highly recommend Imperial Auto Body.

The best experience ever. The estimator, Dikran was very attentive, answered my questions and…read moreexplained everything to me. I came in with two dents and a lot of scraped paint on the rear passenger door. Imperial made the repairs and the door, was perfect. Dents were gone and the paint job was flawless. They returned my car clean inside and out; almost didn't recognize my own car. They do excellent work and will definitely do business with them again. Five thumbs up!!!!!! Thank you Dikran and Imperial. - AJones

Great service and reasonable prices! I had an issue with my Mazda and needed help the same day. He…read morecame out quickly and did an excellent job. There was a piece missing, and he came back two weeks later to install it at no extra charge. Not many businesses provide that kind of service anymore. Highly recommend!

Good communication, and I was shocked at the end result. Would recommend and use this service again.read more

I dropped my car off here after an accident that damaged my rear bumper. I have USAA and they made…read morethe claims process super easy and time saving. I was excited when they told me I could drop the car off almost walking distance from my house. Reviews were so-so, but I figured a simple repair wouldn't take too much time or energy. I came to the shop and a guy yelled at me for parking in the wrong spot. Okay? I figured he was just having a shitty day and wrote it off. Happens to the best of us. I go in and the office is rowdy, but the enterprise rental lady was super sweet. I decide to deal with the noise and stay. It's a body shop, not an office after all. I wish I wouldn't have dealt. A week later my car is ready to get picked up. My girlfriend dropped off my rental car and picked up my actual car. Two things to note here A- Her father owns a body shop, but I was too lazy to drive all the way to SE to get my car looked at. B- USAA waived my deductible because they're awesome. I informed the receptionist when I dropped the car off and showed her the paperwork proving that I was free and clear and that USAA waived everything. Cherner Collision refuses to give her the car because they insist I owe them $500. She tells them to call USAA because I do not. They argue with her. She tells them again to call USAA because they waived my deductible. Cherner Collision makes her sit their for an hour while they verified information I'd given them previously. Night begins to fall and they finally clear her todo a walk through and take the car. At dusk. In the dark. None of the mechanics could be bothered to walk her around the car and point everything they fixed out, however. Thankfully she has a background with cars and could evaluate everything and determine the car was good to go. Everything's perfect until she gets home and realize they didn't put my damn license plate on my damn car. I call Cherner Collision Center in a panic and ask them where the hell my plates are. He tells me they're DEFINITELY in the drivers side door. Or the glove compartment. Or the trunk. Or the rear window. Or the back seat. They then tell me to just put the front plate in the back; I have GA plates so I only have one plate. The one back plate is gone. I again call today and sit on hold for 20 minutes while the guys calls the mechanic who works on my car. They both have a million excuses and agree to "look around I guess." I guess? I want my damn plates! To add insult to injury, they replaced the bottom lip of my the bumper on my shiny ass dark gray car with a dull matte black part. The paint job is also off and my bumper is now a darker color then the rest of my car. My car has been a garage kept 2013 with absolutely no fading. Now it has 1/8th of a terrible paint job. When I brought this up I was offered a half hearted "well bring it back then." Dude. You've got to be kidding me. I am pissed at Cherner Collision and could possibly have been appeased if their customer service wasn't so "your problem not mine" about everything. But now I'm pissed that I have to send my car back to a shitty shop to have what shouldve been an easy fix fixed again. UPDATE- They never found my plates. My car sat in a lot for a MONTH AND A HALF while I waited for replacement tags from the GA DMV. They also scratched the hell out of my paint job. I have chips everywhere that no one noticed at dusk and now have to pay out of pocket to get my car repainted. I try to support neighborhood businesses, but never again in hell. I'll youtube it before I ever let them touch my baby again .

An insurance company instructed me to bring my car here for repairs after I was rear-ended…read more -They kept the car for a month and did not communicate with me about why or how long it would take. They kept pushing back the date I would have it back, to the detriment of my plans. -When I got the car back the driver-side door had several dents. The shop manager said they had been there when I brought the car in originally. They were not. If I had a choice, I wouldn't bring my car here.

A few months ago a car backed into my car. I visited several auto repair shops and TBH, there's not…read morea lot of variation in the estimate for an injured BMW (AKA "burn my wallet."). However, Karl and the folks at Imperial were noticeably more responsive, explanatory and just plain pleasant in a situation where frustration and expense is the norm. They also clocked in cheaper than the other estimates. I can't recommend Karl and this company highly enough.

I made an appointment with Karl for an estimate of two spots on my Lexus, where I misjudged the…read morespace in a parking garage next to a concrete column, one of which was one week old. Karl immediately examined the car, discussed options that were much more moderate in costs than I initially thought I would have to pay. Without hesitation, he took a cloth and solution, worked on the areas, and they looked almost gone when he finished! He again gave advice on how to handle the few parts that needed repainting. I was overwhelmed by Karl's kindness and generosity. It blew my mind. If I ever need more serious work done, hopefully not, Karl is the person I will contact. Thank you, Karl, for making my day a lot more pleasant.

Just got the car!!! We are soooo pleased! Currently driving back to East TN with it :)…read moreThe whole team are so welcoming & helpful!!! Arai even wanted to wash off the car before we took it! It had some dust, but as I told him we have a 10 hour drive so the car will get even dirtier!!! Truly a great experience!

$21,245 repair, 102 days, used parts, zero accountability…read more I repaired my 2023 Toyota Highlander Hybrid (VIN: 5TDBBRCH2PS107289) at Crash Champions - Northwest DC (4121 13th St NW). This was an extremely bad experience. Claim #: 09-87F4-66Q01 Final repair amount: $21,245.15 Repair time: 102 days Despite the size and cost of this repair, the quality and professionalism were unacceptable. What actually happened: * The repair took 102 days from drop-off to pickup. * The official estimate shows extensive Non-OEM / LKQ / aftermarket parts used on a 2023 vehicle. * Only one tire was replaced with a different brand and different wear level. When I asked to replace tires in pairs, I was told "insurance didn't approve it." * The license plate frame was returned old, broken, glued back together, and reinstalled instead of being replaced. * If visible items were handled this way, it raises serious concerns about what was done in areas that cannot be seen. Crash Champions blamed the insurance company. The insurance company stated they paid the repair and that quality decisions were made by Crash Champions. Responsibility was constantly shifted. I was personally told that all issues would be corrected. I even received pickup messages from Michael Blackwell saying the vehicle was almost ready. Nothing was fixed. No one followed up. No one called back. This was a $21,000+ structural repair, not a minor job. The lack of quality control, transparency, and accountability is shocking. Strong warning: If your repair has not started yet, remove your vehicle from this shop immediately. Once your car is in, you may lose control over the quality of what gets installed. All of the above is documented in the official Crash Champions repair estimate.

Excellent experience with MetroMotorCollision in Vienna. Top notch service led by Gared. I got my…read moreMustand body work done at a reasonable cost and within a highly acceptable time frame. Highly recommend! Wayne S

I was clipped by an unaware driver and I chose this place because it was recommended by Genesis…read morewebsite. They were more expensive than other shops but trusted the recommendation. My vehicle is hasn't even been serviced yet and has about 3k miles. I take extra care because I lease it. The estimate process and scheduling work were seamless and The work looked great. Surprisingly, it was done within 24 hours when I was told it would be at least 2 days. This did raise suspicion. My disappointment comes at pick up. They said it washed but it was way dirtier than when I picked it up. That wasn't such a big deal and didn't want to wait. Then I got home under the garage lights and noticed several scratches around the fender/hood that were not there before. There was also masking tape still underneath the bumper which makes me think they didn't remove the bumper as I thought they would have to. Again, their work looks good, so time will tell on the quality. Hopefully, the new scratches will come out after a buff job. But I shouldn't even need to worry about that from a quality shop. You can see in last photo the new scratches and how dirty the vehicle was.

This is the best body shop in the DMV! Someone hit my car and drove off while my car was parked on…read morethe street. Total Recon made the whole process so easy! I dropped my car off and was given a rental. They took care of all the negotiations with the insurance company and kept me informed the whole way. They only use OEM replacement parts and the results were fantastic! The detail job they did was also terrific. I always take my car here and recommend them to anyone that needs body work done!

I had a very disappointing and frankly frightening experience with Total Recon. My 2014 Tesla Model…read moreS was towed here on October 3, 2025, after an accident. They gave me a repair estimate of $17,335.18 on October 15, which seemed reasonable, and I assumed work was being done. For over two months, I waited with no updates. Suddenly, on December 5, they emailed demanding the loaner back immediately and threatened a police report for "failure to return a rental vehicle." I called their rep (Alfonso), who said he would extend the loaner--he never followed up. That evening, the loaner was remotely disabled (Valet Mode) while I was driving, stranding me overnight in 20°F snowy/rainy weather on a busy DC street. I had to pay for towing myself to avoid freezing. The next morning (December 6), they called police (Rockville and Prince George's County), claiming I failed to return the rental. They also told officers my Florida license was "fake" or fraudulent. Police cleared me immediately. I repeatedly explained my disabilities (immune-compromised, OCD, ADHD, anxiety) and asked for accommodations to get my medication and belongings from the loaner (less than ¼ mile away at a friend's house). They refused and left me stranded without transportation or meds ever since. Now they demand over $14,000 in storage/rental fees--almost as much as the repair estimate--yet no work was ever done on my car. I have video, emails, bills, and records. This was unsafe, unprofessional, and unacceptable. Avoid if you value safety and clear communication.