*edit 4/18 - The company was quick to reply to my review suggesting that I reach out to customer service. I did, and got an email back from COO Hayden Curtis. I was told that even though I was proactive about the challenges at the destination, the move and charges are what they are. I wished them the best, and hopefully my negative review remains an outlier.* I want to start by saying that I explained to A Smart Move that I would be leaving a poor review based on my experience with their pricing. I was told that they understood and would share my feedback internally. I was quoted just under $2k for a 3 bedroom move 5 miles (about 15min drive) away. The destination address is on a steep hill, and I made sure to send pictures and ask questions before the move. I was told that it would be no problem at all. The move was rough. They started at 8am and were loaded by around 1pm. At 2pm (includes a lunch break) they arrived at the destination and decided on the spot not to use the driveway and to cart my items up the steep driveway by hand. It ran long, and I was told around 4pm that they would be calling an extra two people to help at a cost of $135/hr. I was told I did not have a choice in this. They arrived at 4:30pm, and we were all finished at 5:10pm. So, doing the math, we had $2,000 for the move, $135 x 2 which we will round up to $300, and I added insurance the day before for $300. Our total due should be roughly $2,600, minus the $200 deposit I already gave them, for $2,400. The evening of the move they attempted to charge me $4,109.58, which was luckily declined. Over the following day or two I had several calls with them. They explained that they were already discounting the rate, and that the weight of items moved was higher than their initial estimate and made more work. I get that estimates can be wrong, but they actually moved LESS items than what was estimated due to me doing numerous van loads before move day. Additionally, at the destination, all I asked them to do was put the furniture in the correct rooms and leave the boxes outside the garage door for me to put away. Anyway, at the end of the day, I ended up paying a total of $3,312.78. Not including the insurance costs, that's just over a grand in additional fees, or an added 50% of the total cost to move. The excess really stretched us financially. I charged it to a credit card only to be told that there would be additional fees now for credit card usage. This was right after we got a $25 credit for having to clean up trash that they left in my front yard. We didn't even mention that the bathroom in our new place was peed all over, which was a delight to clean. My wife and I have mobility issues, so we really needed the help on this move, and it was incredibly frustrating to have this experience. All of this said, the movers themselves worked extremely hard. We bought them lunch between the loading/unloading, offered water throughout the day, and tipped them in cash. read more

There's a reason only positive reviews are posted! After a 4-month nightmare with A Smart Move, I feel compelled to share our experience to help others avoid this company. Despite their marketing promise to "Calm Your Chaos," they created nothing but challenges from start to finish. The Good: The San Diego pickup crew worked hard, and our driver Shaun was communicative and professional. The Bad - Everything Else: Delivery Day Disaster: The Texas delivery team arrived 3 hours late. We received only two text updates well after they were already behind schedule. When I was told to start calling the crew myself to get updates, I knew we were in trouble. Understaffed and Unprepared: Despite our contract specifying 6 team members, only 5 showed up - including two extremely young, inexperienced workers who couldn't handle basic tasks. My husband and I ended up moving our own furniture and reassembling pieces ourselves because the crew was so ineffective. Significant Damage: They damaged an antique desk (that we were told they would treat with ultimate care), knocked a ceiling fan from its mount (exposing dangerous wires), gouged our stairwell, and broke an electrical outlet cover. Multiple smaller items were also damaged. Dishonest Claims Process: The real nightmare began with the claims process. After waiting nearly 4 months, and spending countless hours on documentation, they offered $60 to repair an antique desk. They claimed they never received photos, The final settlement offer came with a gag order prohibiting any negative reviews. Broken Promises: Ultimately, the upfront promises turned to gaslighting and customer shaming once we moved in to the claims process. The Worst Part: A pattern of hoping customers will just accept subpar service and minimal compensation rather than speak up. The gag clause in their settlement agreement suggests this isn't isolated and may be why their current online review schema is so high. read more

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I was present for the delivery with A Smart Move, and I was shocked. The delivery team arrived three hours late and immediately started rushing to make up time. I watched grown men running up and down stairs cases with belongings, which was both unprofessional and concerning. What was especially frustrating was the crew composition. The cost reflected professional movers but A Smart Move sent two teenagers who couldn't handle anything much heavier than a lamp. Even in my 70's I found myself carrying heavy furniture past these "professionals" who were standing around waiting for someone else to tell them what to do. The sloppiness reached a dangerous level when they knocked a ceiling fan loose from its mount while carrying furniture over their shoulders, exposing electrical wires. The crew member's casual response was "every move has some damages" - not exactly the accountability you expect from professionals. The whole experience was poorly managed from start to finish. The team seemed unprepared and overwhelmed. For what we paid, this was completely unacceptable. I'd strongly recommend looking elsewhere for your moving needs. read more

I hired Smart Move for a two-day move: packing art and fragile items on Friday and moving everything on Saturday. Unfortunately, the experience was extremely disappointing. The movers did not complete packing on Friday because they were called away to another job. While the crew worked hard, there were frequent moments of unprofessionalism (foul language and inappropriate innuendos). Communication between movers was often inappropriate and made me feel uncomfortable, and on move day my lead mover disappeared for over three hours. When we arrived at the new home, two movers got into a physical altercation that resulted in injuries. Hayden, who was onsite, had to step in, separate the fight, and fire both movers. This left me with only two movers to unload two full trucks. More concerning, I discovered that personal items left in my nightstand drawer -- including passports and a bag -- went missing. I fully acknowledge it was my responsibility to secure those items beforehand, but I waited until every single box was unpacked, hoping they might turn up. They never did. I reached out to Hayden, who referred me to the insurance representative to file a claim, but that does not resolve the gravity of the situation. Overall, while a few individuals worked hard, the disorganization, lack of professionalism, inappropriate behavior, and missing personal items made this move extremely stressful. I cannot recommend Smart Move based on my experience read more

Had a local move in San Diego - these guys were awesome! Daniel and Marcos were my movers and they were incredibly professional and did a great job wrapping, protecting and moving my stuff. My experience summed up - stress free and easy! Just the way a moving company should be. read more

Nick and Jacob made scheduling our local move quick and easy and they were able to answer all my questions. The price was very reasonable and they supplied padding blankets and wardrobe boxes to borrow for move. On move day Mikey, Chris and Sam all showed up with smiles ready to move us. They were quick but careful. Easiest move we've ever done. I highly recommend using A Smart Move. read more

A SMART MOVE - Movers Near Me - San Diego, California

Everything went smoothly. Professional and excellent communication and pricing. I even hired them to do a second small move of furniture. They are the best! read more

Right from the start the service was excellent. We were so very impressed with the way all our items were packed up and the staff were efficient and friendly. Our project took way longer than expected and the company was very accommodating. We definitely, "made a smart move " hiring them and we express our gratitude! 5 stars to A SMART MOVE read more

We used this service for moving box rental and it was incredibly helpful! They drop the containers off at your convenience with all the supplies you'd need, they pick the them up at your new home a week later ... bing bang boom, simple. I especially liked the eco friendly element, as well as the time saved in breaking down and recycling boxes. The team is punctual and helpful as well. Will absolutely use again for our next move (which I hope is a long time from now because moving is still the pits but this does improve one tough element). read more

The movers were great! Hence the 3 star review. The estimate however kept going up and up and I kept finding random expenses. The final bill was 2k higher than the quote. They charge you for weight tickets (military) be advised. We had a few broken glasses and the packers missed three full cabinets. I left a tip for Chris and Mikey the movers were great if it wasn't for them I wouldn't have left a tip. Communication can be improved on the dates and estimated time of arrival and departure. We had no idea we would also be placing a deposit, paying 3 separate times versus paying the deposit and paying at the end. I like the eco friendly boxes but it's not worth the price. read more

I was referred to this company by a moving company I used about a month or so ago to help my 75-year-old Mom move from a 2-bedroom condo to a converted garage rental property. The move distance was only 2.6 miles down the street. My mom had acquired quite a lot in her time there so it took more than one day. The original moving company did not have enough people to extend the move an additional day so they referred me to a smart move, to move the remaining guest room materials and partial kitchen belongings. I was contacted multiple times by a variety of different phone numbers through calls and text, all stating that they worked for a smart move and fulfilled a different role in the moving process. Despite that confusion, after everything was scheduled and a very expensive quote was sent over, I reluctantly confirmed and paid the deposit because the move needed to get done within a couple days. I was told by one of the employees that the movers would show up at 8:00 am. Nobody showed up until around noon. The movers called me to ask which unit number it was even though that information was already provided. They walked in, looked around, and said they needed to go grab some supplies from their truck. A few minutes later I get a phone call from yet a different phone number claiming to be the CEO of the company, some lady with a British accent, who proceeded to insult my mom and stated that the movers were not prepared for so much stuff and stated that she thinks that my mom is a hoarder. She was not even on site. She stated that the movers did not bring enough supplies to handle such a difficult move and said they would need to reschedule and provide a different quote with more materials and additional personnel to handle such a hoarding situation. I asked her if she seriously thought it was cost effective to have two movers and a truck leave a site and have a different crew report on a different day. She stated that the movers had already left the site because they had other jobs to attend to. Nobody came back up to inform my mom of this change. I immediately asked her to cancel the move and refund my deposit and made it clear that it is not appropriate to speak to customers in the way that she did. She said thank you and hung up before I could even respond. What a massive disappointment. I would strongly not recommend using this company for any moving needs. Horrible customer service and the multi-number contact approach felt like a scam even though I did receive a refund within a couple days, only after being text by another different number. Not a smart move at all. read more

We've moved...a lot. This is the first time we hired packers and honestly I'll never move without them again. Lindsay did a lot to help me prep for the move with storage box ideas, staging stuff in the house to make it easier, and generally pacifying my freak out as we led up to moving day. Her crew showed up on time and ready to work with all the supplies they needed. Aside from a lot of bins we purchased for storage, A Smart Move provided everything else at reasonable rates (bubble wrap, paper, misc boxes). Lindsay + four crew member packed our entire house in about 6 hours - a process that would have taken me a month or more to complete. Thanks for such an amazing experience Lindsay! read more

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I would recommend this company to anyone. They were incredibly helpful setting things up and the pick up and drop off was amazing. They made moving so much easier and their prices were very reasonable for the level of service. read more

We were referred to Lindsey by another company and couldn't be happier because what seemed so terrifying was very smooth and enjoyable. I mean, moving in and out can be very stressfull, right? Well, it wasn't with A Smart Move. Clean, green and attentive. Five stars! read more

These guys were the best! I definitely appreciate how much the gentlemen cared about me and my stuff!

My mom used this company for her move and I can't say enough good things. Isaac and Omar were our movers and they were the best! They were super kind and helpful and securely got all of our stuff into the truck when we we're concerned it wouldn't fit. Lindsay and her team made this process so much easier. Lindsay was super helpful and guided my mom through everything, she helped her save as much money as possible and even offered to buy the product back that we didn't use. I would highly recommend this company to anyone! Thanks again Lindsay, Isaac, and Omar! read more

I hired A Smart move to help me move into my new house. Juan, Kimber and Jay were great. They packed up my boxes and moved me quickly. They made sure I had all my boxes in the correct room and were very professional. I would definitely recommend them for your next move! read more

Seamless and easy process. Very professional. Jose and Josh were absolutely awesome. Honest and fair pricing. I would recommend them anytime. read more

Juan, Kimber and Jay were our movers. Cannot say enough wonderful things about them! They were so kind, moved fast, but kept our stuff safe. I highly recommend Smart Move and their team!! Lindsay, the owner, communicated everything right away and was very thorough. They did an outstanding job! Will definitely use again! read more

A Smart Move was the absolute best during a hectic time! Lindsay was amazing in helping organize the entire move. The guys Issac & Omar arrived right on time and here great during the entire process. They made sure all of our belongings were properly packed and were so efficient. I would recommend this company to anyone moving!!! read more

Zip ties made it hard for me to unpack. I understand why you use them. But being 5 minutes from my previous resident was frustrating.

A Smart Move is by far the best moving company I have ever dealt with. The process all the way from the estimate to completing the move was absolutely fantastic and professional. Their rates are very competitive and honest. A big shout out to Jose and Josh for a rock solid job moving us. They were absolutely awesome. I would recommend them any day. read more

I think this is such a genius idea and how did nobody think of it before!? Lindsay and her team are so so awesome and I love the sustainability aspect and mindset of the company. They made my move SO much easier and better. They go above and beyond to make things work and they have great communication. The bins were delivered to my door, in great condition and very clean, and then they picked them up at my new spot. Does it get better than that? I would definitely rent again for my next move! read more

A SMART MOVE - 20 bins - Movers Near Me - San Diego, California

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Moving is never fun, but A Smart Move made it as easy as possible and did a top notch job. From the initial contact to the packing day and then the move day, the entire crew was exceptionally professional, efficient, careful and just down right awesome! I had A LOT of stuff to move, but the packing crew got it all packed up and set for moving in no time at all. The moving crew of Mikey, Chris, Jose and Marcos was top notch and extremely courteous and careful of everything. I can't believe they got it all done in the time that they did. I highly recommend Lindsay and her crew at A Smart Move...appropriately named as I feel I made A Smart Choice! read more

I've used A SMART MOVE for my last two moves and I'll never go back to traditional boxes again. In the past, I've spent a lot of money on packing supplies (boxes, tape, etc.) only to turn around and recycle everything immediately after the move. It was wasteful. THIS is the better solution! A SMART MOVE delivers reusable plastic bins to your door, up to one week prior to your move. You have a total of 7 days to pack // unpack before the bins are picked up. They even come with dollies making it easy to stack and transport your belongings. The timeline helped me to unpack quickly (I don't know about you, but I've been known to wait up to a year to unpack the last few boxes in the corner of a room... just sayin' ;-). The bins come with cable ties and dry erase markers to label the outside. My movers knew exactly where to unload. Nice touch! Final note - Lindsay Curtis from A SMART MOVE in San Diego is the best! She gave me a deal for being a repeat customer, and also worked with me to find a solution when I had a problem after my 2nd move. I highly recommend this company. read more

Everything went well, on time and a useful product. I would definitely use this service again for a future move.

Overall was a smooth move. The guys showed up on time and all of our items were treated with care. They were efficient, however, we asked confirmed multiple times with the moving manager for them to pack our breakables in the kitchen and they showed up without those supplies so we had to go out and buy them. The movers were nice, but one of them was also talking to his friend on the phone the majority of the time. read more

Lindsay, Steven, Herman and their whole team are just wonderful! A Smart Move was an absolute godsend for our recent move. It took the complexity out of the packing process and the move itself was extremely smooth. The movers loved that the boxes are all uniform sizes and easy to move, stack and transport. Using ASM's plastic rental moving boxes saved us over $400 in the quoted moving costs because of how efficient the moving process was with the uniform boxes. The wardrobe boxes are the best kept secret and were an immense life saver! I highly recommend A Smart Move! They are a great business offering a must have service for your next move! read more

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Bri, Ariana, Jose, Manny, and the other two folks who helped us with our pack and move did an excellent job - I would happily hire them again (forgetting the other two names but they all deserve kudos!). The crew was efficient, thorough, friendly, communicative, and careful with our items. I highly recommend obtaining your own materials (e.g. bubble wrap, paper, boxes), as the materials they provide come with quite mark-up, but we knew that in advance and were ok with paying for the convenience of using the provided materials. There was a little discrepancy between the proposed charges on the day of and our initial agreed upon minimum, but this was easily sorted out by calling Hayden, who was the very communicative manager I worked with. Just a minor inconvenience. It's also a little odd that they charge credit card fees (which add up depending on the size of your job!) but don't allow alternative forms of payment such as cash or check. read more

These are a must for your next move. The containers are durable, stackable and can hold a good amount. We ordered 35 for a 2BR 980sqf and probably could've used a few more. It's easy to order (reserve) online and pick your delivery date. Definitely worth the money as they're reasonably priced. What's also great, is you get to have them for a week giving you plenty of time to unpack but also giving you a little incentive to get the unpacking done. They pick up the containers and done. There's no hassle of building boxes or breaking down boxes. 100% worth it. read more

A smart move actually made my moving experience enjoyable. They were quick they were efficient I can't say enough good things about them you would be doing yourself a disservice if you did not use a smart move the next time you moved. They are the best of the best. read more

Would highly recommend. BUT, I am an honest reviewer, so I will admit, for some, perhaps it wouldn't have been considered a perfect experience. What I mean is, all the positives... well, you've probably heard them all. I really liked the process and the built in motivation to unpack. Only thing was, and it didn't bother me but perhaps would someone, they didn't schedule pick up of the boxes as they had thought. This lead to a delay in them picking up. Again, NOT a big deal, but I can imagine if you moved into a small place, and they're in your way, that might be bothersome. Generally, 4.5/5... rounding up to 5, because, come on... I don't want to pull their rating down at all. They were a pleasure to work with. Would totally use their service again. read more

We've used A Smart Move twice and both times were perfection. Outstanding communication, boxes delivered and picked up right on time. The bins are wonderful and make moving SO much easier. Additionally, we had a near disaster with our recent move when our movers canceled on us the morning of! (due to covid). I texted Lindsay at A Smart Move in case she had any ideas, and she immediately responded with her goto movers' # - I hit them up and they wound up saving the day! Lindsay also made it clear that she had a long list of backups too in case that one was busy - she was going to do whatever she could to help! Thanks so much Lindsay - you are amazing!! read more

We had an amazing moving experience with A Smart Move. Mikey, Chris, Manny and Anthony went out of their way to make it a smooth experience, in what was a very hectic day due to circumstances outside of our control. The actual move (packing, loading, and unloading) was the highlight of the day and who says that ever about moving?!?! It was actually the only thing that went smoothly that day and I am so thankful for our moving crew. We had everything loaded (they must be expert Tetris players the way they loaded the truck) and were headed to the destination, only to find out there was a hiccup in closing and we had no keys and no place to unload our stuff. The crew was the absolute best through this stressful process and stayed cool, calm and collected. We found a solution and they made it work, again using their Tetris skills! :) They stayed with us until the end and were so supportive of making sure we were happy with everything. We had the full service move and their attention to detail, professionalism and care (they treated our things like their own) was incredible. We've never had a smoother moving experience than this move and we highly recommend Mikey, Chris, Manny and Anthony with A Smart Move! A+++, 5 Star review for sure!!! THANK YOU!! read more

I HATE moving BUT having the crates from A Smart Move made a HUGE difference! We just moved our offices and having these crates made my job so much easier. I didn't have to build boxes, break down boxes or figure out what to do with them after. Everything was uniform in size and the dollies made moving them so easy. When I ran out of boxes (always more junk than you think!) I was able to call and get more delivered right away and I didn't have to slow down. The color made them really easy to spot so I knew what needed to still be unpacked. Having the removable labels come with the crates saved me from having to get one more thing. Both the owner and her delivery person were super nice and provided great customer service. I still don't like to move but if (and when) I have to move the next time I'm definitely using A Smart Move for crates! read more

Lindsay (owner)is a very smart businesswoman; she is friendly, efficient and does quality work! Is able to help with organization, too. VERY Covid aware, doesn't waste time. Cannot recommend her more highly! I wish she had a an office where we moved to;) read more

I love the idea of A Smart Move! We needed boxes to move our stuff when we replaced our flooring. The boxes from A Smart Move came in handy. Ordering was easy, and it was easy to extend the rental period too. What I like, in particular, is that we did not need to assemble and collapse cardboard boxes and, of course, there was no waste. And, it forces us to move out from the boxes since we need to return them. Otherwise, boxes with a lot of stuff in int will sit for a while... read more

I own and operate a recycling company and am constantly working with clients that are in the process of moving. A Smart Move makes my job sooo much easier because they match our eco-friendly mission of reducing waste while providing just exceptional service. Lindsay and her crew are the nicest people. I can't say enough great things about A Smart Move. If you need boxes, they are your service! read more

Lindsay was very responsive and was able to help me determine how many containers I would need. I've used plastic bins for my moves because they are more solid, have more capacity, and are more stackable than cardboard boxes. Renting these was CHEAPER than buying boxes and much more environmentally conscious. Lindsay even gave me a few extra days when I wasn't finished packing in time. Pick up and drop off was also very easy. read more

Absolute GENIUS business plan, but that's not all... I write an email, and they respond immediately. I call, they call back quickly. I needed 10 more boxes, they delivered the same day! These guys are awesome, and their employees are very friendly. This service was incredibly reasonable, bins were very clean, and virtually no environmental impact. HERE is what I liked the most from this company: This forces you to unpack so much quicker than usual. I have a few cardboard boxes for overflow, but getting these unpacked and picked up asap was the encouraging factor, and I am nearly settled in my new place. What a great concept and company, will recommend to anyone that I hear is moving and to anyone who asks how I did it! read more