A1 Vaccum and Sewing is a Five Star hidden treasure in Reno. Owned by Patrick & Jeanne Mullen. They are Northern Nevada's Brother Dealership for Sewing & Embroidery Machines, as well as vacuums. The newest and biggest Brother Aveneer Sewing & Embroidery Machine has just arrived. Come and check it out or look for a smaller machine. Ask about trade-ins too! A1 sells and services ALL brands of sewing machines. You don't have to feel worried about asking questions about your Grandma's older Singer or Elna machines. Just ask Patrick and he will have Max, the service tech, service your beloved machine. Or, Patrick or Jeanne will help you find a machine that fits your style. If you are ready to sell your machine, ask Patrick. Jeanne & Patrick are very honorable people and will tell you true pricing. Honor & Quality is what you get with A1 Vacuum and Sewing. Ask Jeanne about anything sewing and embroidery and she usually can answer all of your questions. Or Bring in your project and she can help you with tough decisions you're trying to make. Fabrics like Michael Miller Fairy Frost, Hoffman, Moda and more. Online Classes, threads, notions, scan & cuts, batting and lots of Brother Machines. Stop in and say hello. Check out the store. I am a proud Brother Owner of 2 dream machines. It is ok to have more than just one brand of Sewing Machine in your sewing room. Go Shopping! Mother's Day is nearly here! But isnt Mother's Day Everyday ? As a mom, I think so! lol Happy Sewing! Julie A read more

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Patrick was able to order the part I needed for my Elna sewing machine. He called when the part came in and I wasn't able to pick it up right away but when I stopped by to pick it up, there it was. Very easy to deal with and knowledgeable about many brands of machines. read more

After 15 years of owning a Miele Vacuum (that finally showed it's age beyond repair) that I bought from a different A1 Vacuum dealer I was more than excited to buy a new Vacuum system, and Sebo was the one I wanted. The model was the D4 Airbelt Premium. I saw Patrick's YouTube video and he seemed very genuine in his presentation. Months later I called him to make the purchase. Patrick is the owner of the shop in Reno. He was easy to deal with, no sales pressure and gave me a deal, although I did have to pay for shipping, which was absolutely fair. Here's the issue. I'm a new customer and I told him I was pretty excited about getting this new vacuum. He shipped it out fast and I when I picked it up at UPS it wasn't inside a shipping box, but rather Patrick shipped it in the factory carton the vacuum was packaged in. The carton (as you see in the pictures) had a tear in the label and the box looks old and worn with a small gash in the box. I tried to give some blame to UPS but the box looking old with a tear in the label wasn't something UPS could've possible done. This is the exactly why I expected it to be shipped in an actual brown shipping box. Afterwards I called Patrick to ask him about the accessories I purchased, such as the Kombi Premium floor brush and the vacuum bags. The floor brush was being shipped separately (directly from Sebo) and he said he opened my vacuum's carton and placed the bags in there. I said, "You opened the box?" I honestly didn't want my box opened by anyone but me. It simply doesn't feel new, especially since he also opened the box of the bags and threw the bags inside and kept the box to the bags. Hmm. Interesting enough, when I received the Kombi Premium floor brush directly from Sebo it was in a perfect condition shipping box and well-packaged. Aside from some broken styrofoam inside, the vacuum was in good condition. No scratches or damage. The handle grip had an obvious squeaky sound to it. Rather than calling Patrick I called Sebo and they sent me a new hose/handle. They thought it was odd when they heard the creaking on a new vacuum over the phone. I slightly suspected that Patrick had opened this vacuum long before I purchased it. Overall the vacuum works perfectly and I have used it nearly everyday. Up to this point I have only owned the vacuum for under 10 days. Yes, less than 10 days, but things got worse. Okay, like any customer I had a bit of buyer's remorse, but only on the color choice. I bought the white vacuum, but changed my mind and wanted the Onyx Black model. I did not want a refund. So on Saturday I called Patrick and asked him what would it cost me to send the white one back and get the black. I was perfectly willing to pay all shipping. He asked me had I tried the vacuum yet and I said, "Yes, almost every day, it's a great machine". He said he couldn't take it back because it would be considered a used vacuum and he couldn't sell it as new anymore. I would get that if it was beyond the return period but I haven't even owned the vacuum for 10 days and that's before it got shipped. As a business owner he should be handling my request before thinking about himself. I have never heard of such shady practices from an authorized dealer. "You Buy, You Try, It's Yours, No refunds/Exchanges". Patrick never disclosed the return policy to me and that is something he should've absolutely done, especially if you can't try the vacuum without being stuck with it. I called Sebo and they said their policy is 30 days return/refund and the customer is welcomed to vacuum as often as needed. The issue is the Onyx Black color is only available through an authorized dealer. This experience is poor from start to end, and today is my 14th day of "owning" the vacuum (that includes the day of purchase, not the day I received it). I am also a YouTuber representing kitchen appliances and my customers are very excited about buying these expensive products and I take care of them every which way, and I don't dodge them if they have questions or need to make a change. Patrick cares only of today's bottom line and not future customer referrals. You certainly won't get future business from customers you don't treat well after they spent over $1000. That's a big purchase for me. The excitement is gone. I am thinking of reaching out to the Better Business Bureau, and I am certain they would side in my favor on this easily because a zero return/exchange policy simply because the product was tried out is unprofessional and unacceptable of a business who is an authorized dealer, and perhaps Patrick should not be selling Sebo products moving forward. Patrick seems to think it's okay for the dealer to open the customer's sealed box from the factory without their knowledge. How do I know this wasn't a "used vacuum"? DO NOT BUY from A1 Vacuum & Sewing (Reno) unless you simply hate your money. It's a pity that some consumers have to go through the pain and inform others. read more

A1 Vacuum and Sewing - Vacuum w/worn box - Appliances & Repair Near Me - Reno, Nevada

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Everyone was most helpful and very nice to work with. Lori was most helpful and so caring in giving tips on how to do things.

I absolutely love this place. The customer service is so great! The products are all top of the line. I'm a professional housekeeper and the Sebo vacuum I purchased is by far the best vacuum I've ever owned. The vacuum tuneup is affordable and the vacuum has a 10 year warranty! read more

Fantastic service and products. Patrick went out of his way to make sure we are satisfied, and we are!

I would highly recommend A1 for all your sewing and vacuum needs! The owners are amazing and are genuinely nice, wonderful people who truly care about what they do and the service they provide. For sewers - they have all of what you need. You can trade in your machines and they will also walk you through how to use machines you purchase! When COVID happened, they began to embrace the virtual format and so they do have virtual shows each day discussing what's new in the shop (find them on Facebook to follow it or join their mailing list) and the sewing classes they offer are virtual! This is super convenient and is nice for anyone who is out of town but wants to take a class. Even if you are a beginner or novice sewer, do not be intimidated! The owners and teachers are so amazing and are incredibly patient. read more

Great employees. Very helpful, knowledgeable, and pleasant. Nice assortment of sewing fabrics and notions.

I stopped in to buy a vacuum. I was immediately greeted as I walked through the door. I sort of did my homework on which vacuum I wanted. The guy explained to me his take on different vacuum cleaners and why. No pressure sales. I even had the pleasure of testing a couple of their vacuums. I liked the performance on it and ended up walking out with a German made Sebo. He was very knowledgeable on vacuums, I liked their customer service, and even though it was an expensive vacuum cleaner, I sort of liked their pricing. Hopefully I get the same experience with it comes to the maintenance and repair of my vacuum. But so far you guys are good in my book. I'm happy with my purchase. read more

I highly recommend A1 vac and sewing in Reno Nevada, Patrick and Jeanne always put their customers first. They are always on top of their sales and even call you personally , I had the honor of speaking to Jeanne the other day about an order I placed with them, I for one will always do business with them, they are the Best!! Very reliable service!! Don't hesitate to buy from them. Thank you Betty Weeks read more

It's so refreshing to do business with people who actually care. The customer service is excellent! A joy! Patrick and Jeannie will make it right if something goes wrong. read more

Brought in an embroidery machine for service, was told they were two weeks behind, and that it would cost $150, when we brought it in, they changed the price on us to $190, moved the machine arm even though there is a big warning label saying DON'T DO THAT. 3 weeks later still not done, came in to pick up the machine, and there was dog pee next to thousand dollar machines on the floor, heard them talking about charging someone labor that would have been covered under warranty. They were incredibly rude and unprofessional, I could not recommend them less, what a joke. read more

Funny thing Patrick when you call the Official Meile Company they told me you are not an authorized to fix them with the guarantee. They do not support you as a Meile distributor-- I saw enough in the store to see you were not the pro you held your self out to be. I went to another actual Meile Dealer who had permission to perform warranted work and they informed me that you forgot to change out the circuit board that goes with a new hose. No wonder my vacuum did no suck when you attached it. I will never do business with a liar like you. I intend to run away from a business like yours. read more

Amazing customer service, quality products, great prices and expertise of the staff. They go out of their way to assure you are successful in using their products and for a great learning experience in classes. read more

We love A-1 Vacuum and Sewing, the owners are so pleasant and easy to work with. I have purchased a few sewing machines from them and happy with my purchases. Our vacuum has also been at A-1 for a cleaning and new cord, quick service. Thank you for all your sewing classes as I learned new techniques on my machines. Also A-1 has a great staff who are eager to help you! Thank You A-1 as we will always be good customers of yours. read more

They are the best at customer service, I ordered my beautiful babylock Triumph on a Friday and received it on a Saturday. Plus Jeanne gives lessons over zoom, she is the best teacher. read more

The owners and staff are very friendly and knowledgeable. Every time we have gone here it has been enjoyable experience.

I am fairly new to the area and needed repair on my Brother sewing machine. They are an authorized Brother repair shop and did a great job fixing the problem and had my machine back to me in a week. The owner was really nice, honest with the appraisal for repair and saved me some money by telling me how I could do a little maintenance on an accessory for my machine that I brough along to ask about. He could have taken in the part and charged me more for repair, but didn't. Very refreshing and his honesty was appreciated! The staff is friendly and on the day I visited the owners cute little dog was there in a vest as a very spiffy greeter. I love to visit places where people have a welcoming pet. I will definitely bring my machine back here for any needs I have. read more

I had originally called and spoke with Patrick. I've got an old Kenmore that I've brought back to life a few times. Needed a bobbin wheel. "Bring your old one in to make sure it's right." I did and it was. PLUS I brought in 2 empty bobbins and asked if they could refill them for me just in case the wheel wasn't right. Very friendly and very comfortable. read more

Patrick and Jeanne have wonderful shop! I buy all my machines from them and lots of great fabrics, Kits and embroidery items... Support for the product is outstanding. Highly recommend them to everyone. I live in California and purchase my supplies, classes. Anyone thinking of shopping should and do it with confidence. 10 stars... read more

I purchased a Sebo Felix vacuum cleaner today for our RV. Patrick (Owner) helped me choose the right product for my purposes. He is incredibly knowledgeable, helpful, courteous and friendly. I don't understand some of the previous negative reviews. I have been a customer of this company since 2007 and I have ALWAYS had a great experience. I have purchased 2 vacuums, two different sewing machines, an iron, and a steam mop from them. I won't shop anywhere else. read more

This business has serviced my ancient sewing machine since I moved to the area. They are thorough and speedy. Not to mention friendly! They also just serviced my newer machine. A-1 has a large selection of differing styles of machines as well as supplies. Local and worth it. read more

DO NOT GO HERE!!! Patrick is rude and uncaring, I called 3 times over two weeks to get a quote for the vacuum Ieft there...which quote was extremely high any only addressed half of the problem (needed two parts, they only had researched one part). I told them never mind. I picked up my vacuum, and they had re-installed the bad motor (for some reason) and broke the head off one of the screws, so I could not then remove the bad motor. I brought it back for them to fix what they broke and Patrick told me I could do it myself with pliers. I said I'd leave him a 'nice' review, he said 'see ya later.' Complete jerk, always on the phone making customer wait, inattentive, horrible communication and customer service. read more

I received an email from this company today informing me I had made a phone order purchase for over $100.00. It was charged to a card that has been canceled. The name on the receipt was not the name on that expired card. read more

I took a Dyson vacuum cleaner in for repairs. They were very honest and explained why it really couldn't be fixed. I really appreciated their honesty and time. read more

What began as a a simple attempt at self-repair of one internal screw on a sewing machine I had purchased 6 years ago led to the classic "me" move of not being able to reassemble the thing, I reached out to a seamstress pal who immediately suggested A-1. She noted that they offer both repair services as well as used and new sewing machine. I'm not typically the customer looking for a catered business sale; I consider myself quite thrifty and rarely seek a product at full price. That being said, I first inquired about either fixing my existing machine, or purchasing a used machine. At that time, only one or two used mechanical machines were in the store for sale, and the cost to reassemble/diagnose my machine started at $50. I told myself we had a good run, and I confirmed with Jeanne (who assisted me right off the bat) that I could be swooned to buy a new machine. For the next hour, I learned that the future of sewing machines was HERE...and to be fair, probably had been for a decade. Electric machines that thread your needle. Machines with touchpad screens. Machines that stitch with the push of a button and no foot pedal. Essentially, robots. I equate my mixed emotion of both horror and delight at the time as an elderly person may now view the internet. Once I established that my price range was well below the $1300 mark of some of the more exclusive models, Jeanne brought me into more familiar territory in my established price range. She demonstrated, step-by-step, setting up and using both mechanical machines and hybrid mechanical/electrical machines. I was even coaxed to load bobbins, create stitches, and otherwise *feel* what each machine I was considering had to offer. It was a highly personalized experience, and it gave me more clarity on my ultimate goals with sewing, and what each machine could do to fit those objectives. I selected a hybrid Brother machine that came with some bells and whistles (like dozens of embroidery stitches, button-holes, and the option for monograms), but still gave me the option to use a foot pedal and have the control I have been accustomed to. All of the machines I was shown were being sold at a discount, and Jeanne even offered extra savings at the last minute, which removed a portion of the sales tax and really put this purchase at a 'sigh of relief' level for me. Going even further, Jeanne got my email and connected me with a series of YouTube videos she had created from her quarantine time specifically geared toward using this machine I purchased. Truly truly an above and beyond person and overall company model. I never felt pressured to commit, and though my stitches were awkward under observation, I think it is incredibly valuable to 'test drive' whatever thing it is you're about to invest in. So, a HUGE thank you to Jeanne (and the other folks at A-1) for helping me make an informed purchase, taking the time to make sure I knew what I wanted, and for the extended offers for virtual or in-person support. Now to get to that box full of mending projects... read more

I stopped in because my bag-less vacuum kept overheating and I was in the market for a new one. I was more than impressed with the customer service and how direct the Pat the salesman/owner was with me. He definitely narrowed down my needs with two pets in the house and 90% carpet coverage in my home. He then catered the needs of the vacuum to the price point and longevity I was looking to get out of the new vacuum's lifespan. He then offered a trade in value and discounted price, but never pressured me into anything and never sounded gimmicky or insincere. I ended up not pulling the trigger that day, but narrowed down exactly what I want to purchase. Pat was able to teach me about the vacuum industry without sounding snooty or too industrial/technical. I actually left there excited about vacuum cleaners, which I never thought would have happened in a million years. They've been doing this for over 40 years and I always try to support independent retailers, as I am a small local business owner myself. I cannot recommend this place enough and will definitely be coming back here to buy/service my next vacuums. read more

I was a bit worried that "vacuum"comes before "sewing" in their name, but all my fears were put to rest when I walked in to the business in an unassuming strip mall off Virginia Street. The generous and well lighted space had all the things I needed for purchasing and learning about my new serger. Jeanne, the owner, was very friendly and helpful. I told her exactly what I wanted and she didn't try to upsell me or interest me in things I didn't want. I got a great value. I have since taken two zoom classes to try to use my new machine, and Jeanne has been very helpful. The only complaint I have is that the business has been so busy every time I've been in. However I do understand that it is hard to staff such a specialty operation. read more

2-23-18 Update. I'm still happy as can be with both my Simplicity upright and canister vacuums. I would definitely buy them again. But very nice that I don't have to because they are both working good as new! --------- Before I found A-1 Vacuum or contacted Peter I bought a Dyson from Costco. I tried it out at home and was happy with its suction but I did not like other things about it...the bag-less operation requiring me to play in the dirt to empty the container for one thing. It was fun to see stuff swirl up out of my carpet but that seemed like a fad that would be less fun with time. It has Onboard tools that I found clumsy and inconvenient. I returned the Dyson to Costco. Then I had to make a trip South so I went to the Oreck store in Riverside California and tested the Oreck Magnesium. It is a sleek simple and fantastically light weight machine, but didn't seem as powerful as the Dyson. The store manager told me the Magnesium actually did not have as much power as the Dyson because it didn't need it. His logic was that the Magnesium has better brushes than Dyson so it doesn't need as much power. I was not impressed enough with that argument to pay hundreds of dollars for a less powerful machine. I had owned an original Oreck decades earlier and was happy with it. But I wanted more power. I wanted the clean simple design and light weight of the Oreck and the suction of the Dyson. But that seemed like an impossibility so I decided that I would buy a cheap used Oreck to hold me over till I had time to really research good vacuums. I found Peter on Craigslist because he had refurbished Orecks advertised. I emailed him some questions and he replied to my email the same day in the evening. I always appreciate quick replies to my emails! He seemed helpful so we went in to the store to see his used Orecks. They looked good for used vacuums and came with 90 day warranties. I was ready to just buy one. Luckily he suggested I try the new SIMPLICITY FREEDOM upright. I listened to Peter explain all the great features. I really LOOKED at its DESIGN...clean and simple. It turned out to be the QUALITY vacuum of my dreams. NO clunky Onboard tools hanging on it. Lightweight. The EASIEST bag changing system I have seen on an upright. And the little thing is MUCH MORE POWERFUL THAN THE DYSON!!! It came with a free little canister vac that also has fantastic suction and all the best tools. For me, having this little LIGHTWEIGHT powerful "SPORT" canister Is a much more functional system than lugging Onboard tools around every time I vacuum. I had never heard of Simplicity vacuums. Then Peter explained it's the same company that makes Simplicity DRESS PATTERNS! Well of course I've heard of Simplicity! And their vacuums are MADE IN AMERICA. I love everything about both Simplicity machines I bought. Anyone needing a new or used vacuum should check with Peter before buying. If you are not familiar with the POWERHOUSE little SIMPLICITY vacuums you should try one out before you buy something else. I like to save money. But I have learned that "price" and "cost" are often very different. I would rather pay a higher price for one quality machine that will perform well for many many years instead of buying several cheap machines that will end up COSTING me more over the same amount of years. When I buy the best I am never disappointed. Go talk to Peter. He seems to really want us to get what is best for us and be happy with our choice. And 90 day warranty on a used Oreck? That still seems like a good deal if you want a used vacuum! read more

I recently moved here and needed to have my Kenmore Sewing machine and Viking serger repaired and tuned up, both machines are now running like new. The staff is friendly and helpful. Today Peter showed me a new serger and sewing machine, this will be the place I go when I am ready to buy. read more

The young couple who own this shop go out of their way to be friendly, helpful and to truly put the customer first. This is THE place to go for a good deal and a feel good experience. I highly recommend them to anyone looking for a good sewing or embroidery machine or for some helpful and interesting classes. Christy Wiseman - Reno, NV read more

Worst sewing repair shop I have ever been to. Should be -stars actually. Twice Ive had my embroidery sewing combo machine in there and neither times did they fix the bobbin winder let alone anything else. He will tell you they don't need the embroidery attachment for repairs. Yes, you do. 6 inches of sewing stitches does NOT mean your embroidery machine is fixed. Sometimes you need thousands of stitches before it shows an issue. I have never had anyone fix my embroidery machine and not give me an embroidered sample to show its fixed properly. If you you are desperate enough to take your machine here, demand a list of fixed issues upon pickup. He (or Michelle who "worked" on my machine last time) will lie and say they are fixed when they aren't (my bobbin winder for example) If they cant even fix that properly I wont trust my machine there again. Sierra Sewing is far better!! Remember good places are always hard to get to/schedule. This place is a joke. read more

Highly recommend this place!! Amazing customer service. Traveled from the bay area to purchase my Babylock from them! The owner was very friendly and helped me stay within my budget and was not pushy. Love that they let me sample some of the different machines. I will go back to A-1 for sure when I am ready to upgrade my machine. Wish I lived closer because they offer so many amazing sewing classes too! read more

My wife and I went in to look at a small sewing machine for her sewing club uses.one that is light and portable My wife does quilting and embroidery and had a large Brother Quattro 3 machine .peter made us a deal to upgrade the Old Brother to a new model Baby Lok and included the smaller machine for us Peter and his wife were very helpful and my wife is looking forward to the classes. Peter is a little pushy but he will make deals. read more

Very friendly and helpful staff. I didn't realize the store was tailored towards quilting, but Lori was able to fix a shirt button.

Always helpful, patient, kind and friendly. Jeannie always willing to help you understand and learn what you'd did wrong. Great place to buy sewing machines and Vacuums and they service both. If you want a great deal, knowledgeable , and friendly place to shop, always go here first. read more

Initially, we recieved excellent customer service from Peter. However, this last time we took in our vacuum and carpet cleaner, Peter was not at his best. My husband told him the carpet cleaner wasn't working right, and it wasn't cleaning the carpet, because the soap wasn't coming out. Peter was VERY short with him, and told him it was working fine, and didn't need any service. He also told my husband that the vacuum had lost a motor, and he would fix that, and he did. However, we took our carpet cleaner to another service center, and they found the soap wasn't coming out because the holes were clogged! Peter was supposed to have serviced the cleaner last year, and clean out the holes, but obviously, he didn't because it hasn't worked right since we picked it up last year. The new service center also told my husband how to use the machine, and it was nothing like Peter told us when we bought it. He said we could leave the soap in the machine, and they told us not to do that, it's why the holes were clogging. My husband picked up the cleaner, and we will not return to A-1 Vacuum & Sewing again, too much bad information and attitude. Oh, Peter only carries a few vacuums now, and has turned most of the shop into sewing machines. Maybe he doesn't want to service vacuums anymore, which is why his attitude was so bad. Peter and John are two of the best customer service people in Reno! We have purchased a vacuum, carpet cleaner, and sewing machine from Peter, and all have performed beautifully, outperforming our previous models tremendously. We've dealt with other vacuum "professionals" in Reno who were absolutely horrible and unprofessional, but Peter is a pro, and I'd recommend him to anyone. He offers good prices, excellent trade-in's and he's friendly, to boot. If you need one of these products, go see Peter, he's great!!!!! read more

Went there to look at vacuums. They had a selection of Miele and Simplicity vacuums. The owner, Randy, did an excellent job of explaining all the different features. He truly is a good salesman, no pressure, but he is knowledgeable. He wasn't sleazy, he cared about his business and products. We ended up buying a Miele Callisto from him. He offered a great price, beating the online deals. I would recommend this store if you are looking for a great vacuum. read more

I took the Serger Binding Class at A-1 on Friday, March 22, 2019. It was a 2-hour class and I was able to bind a 12" x 12" test sample and a small lap quilt that was 45" x 60". I finished well before the 2 hours was up and had time to shop. I bought extra fusible thread spools and got 20% off as a benefit for taking the Serger class. Jeanne M. , the instructor, demonstrated and provided great tips and techniques for this Serger class. I also learned some additional tips from fellow class participants. Yep! This is as good as it gets! read more

Very happy with A-1's service work on our old sewing machine. They were friendly and safe and did the work for the price they promised. Nice people and a capable job for a decent price. read more