I used my vacation time to wait for this appointment. Tried to call a couple of times, later the guy told me it was never scheduled and trying to avoid my question- why it was not scheduled. read more

AAA Heating & Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Renton, Washington

Wow! I was very impressed by every single aspect of service from AAA heating. From the phone call with the receptionist who answered my questions, gathered data and accurately confirmed what specific kinds of services they offered and equipment they serviced, to the professional who communicated extensively with me before the appointment and also came out to perform the service. We had a Daikin heat pump that had been malfunctioning for a year. We had contacted another company closer to us that had positive reviews on yelp, however that company led us on for MONTHS promising us appointments that never materialized. Finally that other company admitted to us they don't service Daikin. We called AAA heating and confirmed they serviced Daikin. I was able to provide the exact model number to the AAA receptionist and she told me a technician would contact me. Levi emailed me the same day with specific instructions on how to get the unique error codes from the system, with his help I was able to pull the error codes and email them to him. He was professional and assisted me via email and phone several times. With the error codes they were able to make a good determination about what the issue was likely to be and thanks to an opening in their schedule from a cancelation they fit me in the same week, before the dreaded heat wave. Before the appointment we got a text introducing the tech so we would know who to expect, which was helpful. Levi himself came out and he was extremely professional and knowledgeable. He extensively tested the system and did not try to upsell us on anything, in fact, we actually approached him about performing some additional maintenance on the system which he was able to fit in. He communicated with us every step of the way and explained everything he was doing and showed us diagnostic results and photos from our attic. In the end the cost was very reasonable. Levi and AAA heating exceeded our expectations and we will continue to use them for all our HVAC needs. I highly recommend anyone and everyone give them a call. It's rare to find competent, honest and friendly service professionals in this day and age, when you do you hang onto them! read more

I want to commend Triple A on hiring and working with Dave and Bobby. As a first time homeowner (and probably even after) there's always trepidation when you hire someone to come and fix or look at something with your house. Are they going to try and upsell you something, over charge, take advantage of your ignorance etc? They gave me an estimate on some ductwork and explained all the possibilities, they were on time, they were polite and followed all the Covid 19 protocols. It was pouring when they came and my crawl space is very small. They went down there without hesitation and I really appreciated that. I would absolutely recommend you give them a chance. read more

From the 1st service call to diagnose.. John was friendly, informative and professional. Best decision was getting a new furnace. James came the same day and helped me with my decision on equipment. They also offered 12 month no payments and no interest financing.. He was also very friendly and informative. Helped me figure things out especially helpful with some of the forms on line.... Thank you ! 2 days later I had a new furnace and the installation was just 1/2 day and I had heat! Allen explained everything to me through the installation and walked me through things before he left. He and his assistant cleaned up also. Thank you for a great experience. I recommend AAA Great company. Local also! Thanks!! read more

We were contacted by a new service manager from AAA, and they went above and beyond my expectations to make the situation right. We are updating our review to five stars. read more

Great company. Quick response. Expereienced employees. Dylan Chumley was top rate! Found the problem, found the solution, and had my AC up and running in no time. Thanks Dylan! read more

I'm just going to leave my experience here and you judge for yourself: 10/26 Aaa comes out to do diagnostic of furnace issue Quotes me pricing options for new gas valve. and I let him know I would call him and let him now if I wanted to go through with the job. Emailed me a bill for the diagnostic and said he would email me the findings but never did. 10/28 called aaa to inform them I would go through with the quote. AAA told me they would reach out to the rep and let him know. 10/30 called aaa to check the status of my repair. Was told I'd get a call back with the update (which I never received) person told me they could see my part had been ordered and I'd get a call back when time to schedule 11/1 (I call every 2 days) Person on phone told me they saw no part ordered and that he will forward this to his supervisor. Hr later.. I receive a call from the technician (that came on 10/26) he apologized for not reaching out sooner and blamed it on the new system (which I had been hearing each time I called) During this call... he informed me that he would order the part but the price was misquoted and was about 150 more for the complete fix. (The gas valve needed a second part for a complete fix) I told him I'll just go with another provider. He apologized again and asked if there's anything he could do to win the job back for the company. I told him he could discount the diagnostic fee charge from 10/26 on the upcoming work order. He called his supervisor, called me back, and informed me that he could do that for me. He sent me over forms to sign. And I made the new payment via cc for 750. He then told me I would get a call next week after the part arrived, and I Can expect to have it fixed by next week. 11/4 I noticed the charge hit my credit card and called AAA to make sure it was normal that someone is charged BEFORE the actual work was done. She told me that sometime it's paid for before/ and sometimes after the repair. 11/9 still haven't received a call or any update from AAA. I called the person that came out on 10/26 He told me he couldn't see anything on his end and for me to call the office. I called The office and again. They said my part wasn't there as far as they knew. This was it for me. I then asked for a refund and they told me that they would have someone from the finance dept contact me. She called and tried to get me not to refund but I told her I was unable to continue to go through this process with this company. She said I should have my refund in a few business days and email me something showing I would get it. (never happened) 11/10 I called the office to let them know I didn't get an email about my requested refund. She said that she didn't see anything (shocker) and that she would reach out herself to make sure it gets done. Back to 11/9*** I called "another company" after I requested my refund with AAA. They were at my house 2 hrs later. I told them it AAA said it was the gas valve... the mechanic looked into it, confirmed it was the valve, called the office for the status on the part. Someone drove the part over and the mechanic fixed the heat within 30 mins of getting it. So the "other company" did in 4 hrs, what I had been trying to get done from AAA since 10/28!!! 11/12 I get an email reminding me I have a service request for 11/13 ?? So I called again!!! To let them know I have no service request and that I need my refund 11/14 I call and ask about my refund again. A lady finally emails me and lets me know that it's processing but it was 11 dollars shy of what I paid. I called back to ask why, she informed me I signed up for their yearly maintenance plan (11 a month) I informed her I had no work done and I want no parts of that plan. She adjusted the refund amount back to the full amount. 11/17 finally got my refund!!! I'm done!! read more

Although the technician that came out to check my HVAC unit was punctual and friendly, overall I feel the "tune-up" service is essentially a scam. I called in asking for pricing and availability for BOTH furnace and heat pump to which the scheduler stated a flat-rate of $139. What they didn't specify was it was for EACH- heat OR cool, not both. Of course I found out about that miniscule detail when the tech was finished with the service... $600 later. Also, it was recommended that I had a part from my blower motor replaced because of an abnormal reading and the noise it was making. The part was replaced, the reading was "better," but the noise was still there... go figure. I guess this is the cost of selling a house... read more

Excellent service. Our technician Duraid explained everything that he was doing for our routine HVAC system checkup. Very professional and easy to talk to. Great job! read more

Friendly, knowledgeable, fast-working, and went above and beyond for us. The team was incredibly detail-oriented and professional. We are thrilled with our system and would give 10 stars if we could! read more

Several weeks ago, I scheduled to have my furnace and heat pump cleaned and inspected today 6-17-24. When I called, I requested the same technician who has been to my house several times and was told that if he wasn't available on 6-17-24 someone would let me know. I never heard back so i assumed the technician that I requested would be coming today. At 4PM today 6-17-24 I received a call letting me know the technician was on his way and confirming that I wanted service today. If I were going to be 2 hrs late when I have given someone a 4 hour window, I would simply text the customer letting them know I am running late. I understand jobs can take longer than planned, I understand people call in sick and then you might be understaffed what I don't understand is NO communication. The technician I requested won't be coming today because apparently, he is on vacation. Great job scheduling dept. Lucky for them I paid to replace the furnace and heat pump with them several months ago or they would NOT be getting my business. read more

The technician was such a great person. The tech found a leak in my heat pump system quickly. I believe if another tech was here, they would have charged me a lot to find the leak. Also the monthly plan is a no brainer. Overall one of the best experiences I had from any service company. read more

I had to replace my furnace in 2018 & decided on AAA after extensively researching companies and products. I decided on AAA specifically because of their level of customer service, customer support and the equipment ratings they had to offer. In 2019 I added air conditioning after AAA discounted the evaporator coil & installation of the AC when they replaced my furnace. Hands down - THE very best decision I'd ever made on a large appliance and the company to keep it in good shape. I've just had my semi-annual maintenance on the HVAC system and the technician- Jacob - was very personable, professional & represented everything I loved about AAA back in 2018 - they're commitment to their customer holds strong and true - and that speaks volumes for me! This company trains integrity and pride as well as HVAC related mechanical technology & repair. I'm Still 100% happy I chose AAA. They are a world class company! read more

We would hire them again without hesistation. Communication was great, installers friendly and competent, estimate was what we paid and they brought in the furnace with out damaging floors or walls and they cleaned up after finishing the job. Our new furnace is working at the level as promised. Very pleased with the entire company from beginning to the end. read more

These guys really know what they are doing and are very honest and fair! Amazing experience. Would recommend to anyone that is asking for this service! read more

We had this company do our annual air conditioner maintenance. The worker did a great job. She was here for about an hour and did all kinds of things to clean up and maintain the compressor and fan. Afterwards, we noticed that the AC was working much better/cooler than it was before. We signed up for the annual package that includes 2 maintenance visits per year, one for AC and one for furnace. Rates are reasonable. read more

I've made three appointments with this company, two for service and one for a diagnostic, and they have all been cancelled after waiting around for them. Today, the window they gave was 8:30am - 7pm, that's a lot of waiting. For nothing. Buyer beware. read more

Joe M was the tech that performed my preventative maintenance today. He was also the tech that was here last time, and I hope he is the tech I get next time. He is efficient, informative, and friendly... This company was one of a couple HVAC companies I called a few years back when I needed a new furnace. I liked them so much I had them do a hot water tank at that time as well. When it came time to add the A/C, I didn't even bother with competing bids. I have referred several of my neighbors to AAA, and all have been very happy. I really can't say enough good things about the experiences I have had with this company, literally every person I have had contact with from this company has left me feeling confident in the way I was taken care of... read more

Called on Tuesday and was scheduled for a next day appointment to have my ducts checked. Given a window between 8:30-5 and was told I'd be getting a text or email when the tech was about 30 minutes out. When I hadn't heard anything at 5pm, I called and was told that my appointment was bumped so they could attend more urgent customers. Taking care of others without heat is totally understandable but not contacting me isn't okay. A simple 1 minute phone call would have been appreciated. read more

I looked this company up via Yelp. They schedule for a same day diagnosis. Michael came in between the time window given. He texted a picture of what he looks like before coming in with a little introduction about himself, which I thought was nice. I texted and asked if he could wear protective footwear and he did every time he re-entered the house. I called for them to come and look at my furnace but my AC unit was also broken (My husband accidentally hit a wire with a weed wacker), which Michael gladly took a look at. He fixed our furnace (a fuse was blown) within 30 minutes. He tried to figure out the best/cheapest way to fix the AC (pigtailing the wire back) but it didn't work, which took another hour and a half. He will have to come back another time with the correct material to fix the AC. He came at around 4:30 and left around 7:15. The bill totaled to $813 for both today and his future visit for the AC, including discounts from signing up for a maintenance plan ($16/month) that will have them come out twice a year to tune up our furnace. Without the discount for signing up for the maintenance plan it'd have been $1020. We were quoted for $99 plus tax for just the diagnosis before he came. Overall, Michael was very professional and personable. The price (which he doesn't set, the company does) is a bit overwhelming for us since we didn't expect to pay that much to replace a fuse and a wire. Pro: quick response, professional, clean Con: expensive Update: the company called the next morning to schedule a return visit to fix the AC unit. They also gave us a small refund!! Showed that they cared about their customers, especially during this pandemic. Great and professional customer service on the phone and in person as always. read more

Where do I start?! First, we had Steve who came and gave these first time home owners a great/reasonable quote for a new unit. He took his time explaining the process, what to expect, what we should be looking for in a unit and in a heating and cooling company. His kindness and patience with all our questions was so appreciated! Then we had the install team, Bob and two other gentleman that were phenomenal at their job, were a pleasure to work with and so knowledgeable. They were also quick too! Unfortunately we had a defect in our system, completely out of their control and undiagnosable until a few days later when things weren't working correctly. We called their customer service center and they had a technician out in an hour! Thanks Tyler for being so awesome and fixing our issue on a Friday evening! Lastly, we had Ron follow up, to assess the unit once more. He made another improvement to it to ensure we would never have an issue again. All these guys were spectacular at their job. We cannot rave enough about the work that they do! I would recommend AAA to all our family and friends and we will use them in the future for read more

After posting my original review the company promptly finalized submissions for the electrical permit, and they offered to schedule a visit with an HVAC technician. read more

I had a pretty good experience with AAA. All the members of staff I worked with were professional, kind, and compassionate. They explained everything clearly so I knew what to expect and delivered on installing a new heat pump, ductwork, and a couple other miscellaneous items. All at a fair price. Matthew especially showed he cares about his customers. The only negative part of the experience was having to deal with some big design mistakes and misleading information from Steve, the person who sold us on the design he proposed. This led to delays and having to upgrade our electric service when we were told we wouldn't need to. AAA owned up to everything, however, and ultimately redeemed themselves. read more

Had a smart thermostat installed to replace existing. Same day service and great price. Thoughtful and curious worker. Would use again.

In looking at the canned response from the business and upon further inspection of my furnace, I'm not going to be using these guys in the future. I JUST NOTICED a THIRD sticker on my furnace. This one covers additional service history done by Glendale Heating in the past. That makes 3 STICKERS defacing ALL previous history (other than their own) of work done on my furnace. Obviously a former used car salesman came to visit. I'm now wondering if any work was done at all. read more

AAA Heating & Air Conditioning - Defacing my service history with their marketing. - Heating & Air Conditioning/HVAC Near Me - Renton, Washington

Corey came to service our very old furnace that stopped working completely. We were sure we needed to trash it and buy a new one but he specializes in repairing older units and repaired several critical parts and it's up and running again like new!! I'm so impressed with all his knowledge on older units!! I signed up for the monthly service contact! I'm so relieved! Thanks AAA!! read more

They showed up on time, quickly and professionally explained my options, took time to show me how to use my new thermostat, and cleaned up after themselves. After all is said and done, I purchased a service plan so I am clearly pleased. Just need to tighten up that scheduling piece. read more

We have been a customer for the past few years. We pay a small monthly fee to have AAA come and service our gas furnace. They make sure it is running properly. They clean and inspect the unit. The technicians they send are very friendly and professional. They answer questions and let us know if there are any problems, or if everything is just fine. I highly recommend this service and this company. read more

My furnace broke. I had AAA come do an estimate. I didn't end up using them but I was charged incorrectly. When I say they made the process so easy and simple to refund me the discrepancy I was shocked. Not only was it easy for me to contact them via text (since we all are so busy) they were kind and very quick. I can't speak on the work but beyond pleased with the customer service and that's hard to find!! Highly recommend! read more

Yearly maintenance done be technician Kennady Butler. Service was professional and thorough. I would highly recommend AAA for heating and cooling needs. read more

AAA came out for an estimate to install central air conditioning in our home. Steve, our estimator was very professional and the process was the most thorough of all of the contractors whom had previously provided estimates. While not the lowest estimate, the recommended equipment and installation appears the most appropriate and convenient for our needs and is overall the best value. AAA was very clear on setting expectations and the level of performance we can expect from our new AC unit. In the end their knowledge, professional and promptness won us over. read more

Can't even give what the service department deserves star wise Yelp does not allow negative stars. Can't keep their appointments, full of excuses, poor attitude. Would not recommend them to anyone. read more

Our technician was prompt, efficient and polite. He provided great service and was very personable, answering all of my questions. It was a really good experience at a reasonable cost. read more

When our furnace broke, AAA was able to send out a diagnostic repair technician the next day. Our furnace was vintage 1989, but I watched AAA's technician Jim unhesitatingly disassemble it without any confusion or wasted movement. He really knew his stuff. Jim also took time to clearly document the corrosion issues with cell phone photos. The verdict was that it would take more time and money to repair than to replace, but I felt the diagnosis call was well done. read more

AAA Heating & Air Conditioning - secondary heat exchanger, blower, and gas flame turning yellow when blower motor engaged - Heating & Air Conditioning/HVAC Near Me - Renton, Washington

We first used AAA to install our air conditioning a few years ago. They did a fabulous job with it! Very professional and friendly staff. We called them with a problem with the air conditioning (probably caused by the home builder, not them) and they came out and got it fixed right away. They've also fixed problems with our furnace (also caused by the home builder) and it solved an uneven heating issue that had plagued us for years. Multiple good experiences with them! They will have our business in the future should we need anything else. read more

My furnace stopped heating, they came to check it. The technician took over 1 hour trying to find out the problem. Their service is good, the price is reasonable. I recommend them. read more

These folks have it TOGETHER. Every person they've sent over is extremely courteous and extra helpful. We've had cleaners, installers, and repair people come by and each one is spectacularly competent. This is an outfit you find and stick with as long as they're in business. read more

Do not hire! My husband and I used to love this company, but they have since gone downhill. We paid for a service that should have taken a day, but it resulted with us not having heat for two days because the technician didn't show up not once, but twice in a row without even letting us know. My husband was forced to miss a day of work because of it. I have been trying to get in contact with someone for over a month to resolve the issue. They don't call back despite my concerns being "escalated" to a manger and a director. I was informed by the tech that timeline isn't part of their service, so I guess as long as the project gets done eventually, they consider that good service. Don't hire them unless you're okay with your service getting done whenever they decide to show up, and don't expect any sort of customer service read more

After losing confidence in the company that originally installed and serviced our Mitsubishi ductless mini split heat pump we checked out Yelp for Heating & AC reviews. AAA Heating and Air checked all the boxes and we gave them a call and got an appointment within days with a 2 hour window. First, Joe sent a message with his picture and a short bio followed by a call saying he was on his way. He was very clear in explaining every step he was taking, and performed the following work: Recovered and weighed refrigerant and found it only had 1lb in it. After recovery he pressurized it with nitrogen and the system held tight. Recharged the refrigerant to the factory charge. System charge low by 3lbs. Not only does my system work to perfection but I also have a much greater understanding of how the system functions. THANKS JOE! Highly recommended! read more

We have been AAA customers for many, many years, but in the last year (after they merged with Southwest Plumbing) we have seen a drastic drop in service. We pay for twice yearly maintenance on our furnace and AC. This year AAA came in February then over 7 months later ( not 6) our appointment for October 14th was cancelled by phone at 4:50 pm, when we had been expecting service between 2:00-5:00 p.m. A new appointment was scheduled for October 28th (now 8 months since our last service) with a window of 12:00-5:00 p.m. We got a call at 12:50 stating that our appointment was now cancelled because "other customers had no heat." We could understand this situation if it was the dead of winter and 30 degrees outside, but the temperature on October 28th was in the upper 50s, and our cancellation call came within the first hour of the service time window. How could AAA possibly know that they would have no technicians available to perform our service over the next four hours? We are doubtful that AAA really intended to keep our appointment on October 28th. We believe the preventative maintenance customers are given the lowest possible priority with AAA, and are pushed back and pushed back to the point where they will give up trying to get these appointments. Guess long term customers are not as profitable as new ones, so they are ignored, yet AAA keeps collecting their monthly preventative maintenance payments. read more