We were happy with service Andrew provided. He came out and did diagnostic test and found the problem to issue. Andrew was professional and to the point. Definitely recommended! read more

We had great experiences with three employees. Joe came out for a diagnostic visit on our ancient AC unit. He was friendly, knowledgeable and efficient in determining the issues with the unit and giving us options. We decided to replace the unit and Boomer came to provide an estimate. He was also very courteous and a great communicator. He explained the mechanics of the system in a clear and concise way that was easy to understand. He welcomed questions and took his time to make sure I understood everything. We later had a service visit from Tim, who was also very friendly, efficient and took the time to explain the issue we were having with our furnace. All three employees were fantastic representatives of this company. All practiced Covid protocols, treated us and our home with respect and provided truly excellent customer service. read more

The young man that came to service our unit was great. The only problem is is that after he left the heat wouldn't turn on and only blew out cold air. The other problem is is that they say they have "after hour" services but they don't. The number doesn't work and they aren't open on Saturdays like the website shows. we spent $600 for a service and this is what we get....terrible. read more

One of thier guys came out to service/inspect our AC which was not blowing cold. After inspection, he used lots of scare words to get me to sign up quickly for an expensive repair that he said "will probably" fix it, but that more things may break as he works and it could get even more expensive. He indicated their may be "black mold" and other such scare tactics about how bad our unit was. He said this to my tenants before discussing with me. I got nothing for my $150 except unhappy tenants. Not even a new filter or cleanout. I had another service come out. They said the "black mold" is just dirt. They confirmed other parts of his diagnosis and were able to give me a solid price for the repair. In fairness, the 2nd quote was a bit higher but I felt much better about the company and that the repair would be done with no extra costs (it was) read more

We had an old oil furnace heater. It was great, but I suspected there was a small crack in the heat exchanger, and the oil tank in the basement sprung a small leak (eek!!!!), so we decided to just replace the entire system and get AC while we were at it. Boomer came out and gave a really thoughtful analysis of the situation, and we decided together that a heat pump was going to be our best solution, as they could just tie it in to the existing ducting in the house. He also included four different systems to consider, and we decided on one that looked right for our house build, and for the square footage involived. After looking around and comparing prices, I found that the price was completely fair. The crew showed up less than one week after I made the call for the install. While the electrician worked on supplying the new line from the electrical panel to the system location, the rest of the crew started dismantling and removing the old system. They cut up, disassembled, and removed the entire old system. Then they put in the new system, and tied it in to the old ducting really well, which was quite a challenge! They placed the compressor outside in the perfect spot, and ran the new lines from outside to inside through the old holes in the wall where the old oil fill/vent pipes were. They had the entire system up and running in a little bit under 2 days, so we only had to run our wood stove for one night. It was a BIG job, and they did it fast, and they did it right. That combination is quite rare! The crew wore masks the entire time, and paid attention to the details that I gave them in daily notes before I went to work. They respected our requests to stay out of the upstairs area as much as possible, and they all wore masks any time that I saw them... Which leads me to believe they wore them the entire time they were inside the house. And that's awesome! They also left the work area completely clean, removing all garbage, clippings, wrappings, and any other trash that was generated during the install. The only thing I felt bad about was the fact that I think they followed my instructions to stay downstairs TOO well... None of them asked to use the bathroom the entire first day (around 10 hours!), and I felt awful about that! Sorry, crew! On the 2nd day I made sure to tell the crew to please, please come up and use the restroom if they needed to, lol! As for follow-up, Boomer booked me the duct cleaning service, and is sending me entirely filled-out paperwork for the Energy Trust of Oregon rebate that we will be getting for putting in the new system. Also, when we put together the financing, he couldn't have made it easier. He also made the options very clear, and pointed out the advantages/disadvantages of each. AAA is just great. They did a fantastic job, they did it on-time, they performed excellent planning with me, and I just can't think of anything bad to say about them. read more

Tyler performed the yearly maintenance on our gas furnace recently. He was professional, knowledgable and pleasant. He offered good counsel about additional services and equipment. He performed the inspection efficiently and provided a comprehensive report. I have been consistently satisfied with all the services I have received from AAA Heating & Cooling since 2018 and recommend the business highly. read more

After calling several HVAC repair companies and not getting any assistance I finally called AAA and they had Anthony come out the next day. He was able to find the problem and order the part the same day. Sincerely appreciate the quick response and repair of our a/c during a heatwave! Great guy and a great company, would definitely recommend. read more

Friday hot water heater stopped working AAA had installed it in 2020. I tried to get it working (gas) and could not. Had a plumber come over and he could not get it to work, but noted that he had never seen a heater wired like mine. Monday a tech from another company came and discovered the reset botton was hidden on top of heater and was not easily visible due to so many wires that had been installed on it. He simply reset the tank and it fired up. He, also, corrected the hidden reset button so it is now easily visible. $149. for something I could have fixed and not gone 3 days without hot water. read more

AAA Heating and Cooling just installed a new furnace in my 1931 house replacing my 20 year old furnace. Having lived in the same house for 43 years this was an expected replacement of a furnace AAA installed 20 years ago. First, that furnace had no problems in twenty years and AAA Heating and Cooling did a great job fitting that furnace in to a old house that once had a gravity sawdust burner that had been converted to oil. I am pleased with this recent furnace installation and with the quality work of Matt B., the installer. Matt is a hard working mechanic who paid attention to the small details, getting everything done just right. Good work AAA Heating and Cooling! 5 Stars earned. Michael read more

AAA installed an AC unit in my home last year. Today was their complimentary one year check up and the unit is doing great! Tyler, the technician that came by was on time, respectful and really knew his stuff! I'm very happy using AAA Heating & Cooling as my furnace/AC folks. They are responsive, helpful and available. Special shout-out to Tyler who made today's check up easy and instructive. Great job! read more

TOTALLY OVERPRICED RIP OFF QUOTES, GET A SECOND OPINION OR AVOID THEM I have contacted this company to do work twice, both times the estimates were very high and procedures a little shady. The first time I needed a small mini split air conditioner unit put in and they quoted me $4500, I later had it done for $1800! Just recently I needed a repair and they charged me $110 just to get a quote, then after learning it was being paid for by contractors who damaged something the quote went from $700 to over $1300! Their itemized bill included 5 hrs labor which is $790 and various charges totaling over $1300. I talked with another company who is going to do it all for $700 total. Fool me once, shame on you, then after that it's my fault, but never again! This company is first in the phonebook and that's the only reason they're still in business read more

I am writing this review because one of your drivers was driving out of control tonight by Reed College around 6pm . The passenger proceeded to flip us off after tailgating us so hard in the rain in a 25 mph zone with bikes on the road. If you're going to drive like a maniac and flip people off because your in hurry maybe don't do it in your companies car. read more

I just had an incredible experience with this company. I've never worked with such thorough, attentive, and professional people. I learned so much about my furnace, ac, duct set up and the minute details of how it was under performing and why. For so long I've suspected issues and other companies have serviced the units and said "should work now." Shout out to Rich for the duct cleaning and Adam for the wonderful insight and communication. read more

Being a friend of founder Bud Spezza didn't help me today- I was charged $528 to install a $75 part in less than 10min...OUCH!

The technician arrived when I was told he'd be here. Unfortunately, the technician [let's call him Willie] was not experienced; Willie spent most of his time on the phone, talking to what I had assumed would be a more experienced party at the other end. Apparently not. After two hours of trying to repair a common problem [chiller on a 4-yr old air handler icing over], I was left with $210 bill ... $120 for the "diagnosis" [not] and $90 for the pound of refrigerant Willie lost when he couldn't properly secure one of the gauge's hose correctly! With everything on Willie's [and the guru he was talking to on the phone] 'checklist' passing, he could not offer a solution other than "it's likely the TXV [thermal expansion valve]". When I asked Willie why he thought that, he couldn't offer an explanation ... other than "don't know what else it could be". Further, not only did he say replacing it would be very costly, but he could not suggest when it could be done! It was at that point I decided to "fire" this company and move onto to someone else; I've been promised a 'senior tech' with over 15 years experience to be at my door by 1 pm. Let's hope it's not "Willie Sr.". Willie left the system worse off than he found it; before the "service" call, I could maintain a 74F; after he left, it won't drop below 77F. Lesson learned? Well, how can there be so many 4 and 5 star reviews for this company? Next, maybe you should AVOID the first company that calls you back ... it used to mean they're on the top of their game but, in this case, I think it meant "we're not busy because the words gotten around." Definitely don't mind burning my bridges with them. read more

Called these guys for my office heat, wasn't turning off and just kept heating the whole space up. We were sweating like crazy. I always call AAA because they send a technician out immediately and are always affordable. They have the best customer service of any HVAC company I've ever dealt with. read more

The employees who work here are topnotch, trustworthy, and fast! I couldn't ask for a better combination when recruiting someone for a home repair. From the moment I walked in, Margo, greeted me and helped me problem solve the issue that was happening at my Mentee's house (a low-income kid who lives in the neighborhood). She sent over Rocky, who is the king of oil furnaces. He was polite, funny, and generous beyond belief. The furnace had been serviced by someone else who connected all of the oil valves backwards and re-installed the fan backwards; and told the family it would be over $300 to continue the repairs. However, Rocky was able to trouble-shoot, re-install everything, and have the house warm again within 1.5 hours! This all happened after 3pm on a Friday before a city-wide snow shutdown. Last weekend was unbelievably cold, but this family was able to stay warm because of the generosity, kindness, and top-notch service from AAA Heating and Cooling. Thank you all from the bottom of our hearts! You really make a difference in the community you serve. Sincerely, Brooke A mentor at Marathon Scholars read more

We had a post home remodel duct cleaning and furnace servicing, when requesting photos the work had been completed before paying for the service (we did not live in the house yet and this was requested at the time I made the appointment) the staff was rude and refused, they finally sent photos when I refused to pay until received. Again this was part of the original agreement. We also paid for a new furnace filter with the furnace servicing that is not working correctly. When I called to get help the staff was again rude and would not provide assistance without additional fees. It seams reasonable to request the work has in fact been completed and that it is done correctly. Looks like they started paying for reviews after a bunch of one star reviews. Wish we would have never used this company. read more

AAA Heating & Cooling were/are fantastic to work with. I received a Furnace replacement installation and from the start of the process of getting a very transparent, very fair priced proposal by Kyle to an A+ installation. Not only were they true professionals but it is also hard to beat a 5 year labor warranty. No other company offered this kind of labor warranty. Plus their Daikin Furnaces offer the best warranties out of any furnace companies (12 Year Parts, and Lifetime Heat Exchanger Warranty). Overall fantastic experience. Looking forward to working with them throughout the years. read more

Can't get a call back on my simple project. Recommended by my realtor, but it shouldn't be this difficult. Went to Home Advisor instead and was on the phone with a service provider within minutes. Don't understand how a business that has service requests and appointment scheduling on their website can't follow-up as they say they will. Oh well! read more

A Portland staple. A day just isn't a day without driving by their hilarious signs with jokes and irreverent puns. My first choice when I need an ac unit for my house or a heater. read more

They do great work professional courteous Company their local area for many years they know what they're doing I definitely recommend read more

AAA Heating and Cooling was great when I asked for a Saturday call after my furnace started "underperforming". We got an appointment right away, and Tim, the technician, was friendly, careful, and a good communicator about what was going on. He went out of his way to do extra cleaning while he waited for the furnace to kick in. We got it going within the hour, received thorough instructions and advice about future furnace care. Also, excellent Covid-19 protocol! read more

My elderly Mom was sold by a AAA salesman on a new $10,000 heating and cooling unit with a heat pump. Right away the system started breaking down. Almost monthly my Mom was calling me from a cold house to take care of the situation. The often rude and unconcerned technicians would agree to come to her home between "noon and 5" where they would do a band aid fix which would breakdown again within weeks. One of them told me "You need to turn your heat up higher than 66 for the furnace to work correctly" That was certainly news to me. I asked him to explain and he said he didn't have the time. Finally after 15 or so visits and 15 afternoons wasted, the furnace broke down again. This time they said in order to fix it, it would cost $1100 because the warranty expired. I got angry at this when the customer service rep said to me "Our technicians time is important". Evidently their customers time and discomfort was not. They agreed to fix it one last time for free. It broke again. I called a different company. They came out and fixed it on time at a designated time in for $350. They explained to me what went wrong. What went wrong was AAA heating and cooling did not install the unit correctly. No problems followed that repair. I hired the other company to put in my new furnace at my home and it has worked flawlessly for three years. Every time I hear or see an ad for AAA heating and cooling I grit my teeth. This time I decided to write down my feelings on Yelp. read more

If I could give zero stars I would. Basically my cat could have done better than them on this, biggest waste of time and money, do yourself a favor and find yourself a REAL HVAC person. They charged me and said that the AC just runs loud (so loud that the HOA has banned me from turning it on). Hired a REAL HVAC person and they explained that if something is making that kind of noise that means that something is WRONG with the unit and you need to fix it, they charged me to tell me it just runs like a turbo jet and they don't need to fix it, but will charge for that diagnose. Found someone right after and they fixed it and made it right, so save your time and money and go straight to someone that knows something about anything. DON"T USE THEM!!!! read more

everything on the internet says open at 7:30.... still getting an answering service at 8:38. After 7 years of customer loyalty... having to badger to get the office, then to be told "we didn't touch your air conditioner".... excuse me but it's the same unit as the heat.... but then told we'll call you sometime this afternoon if we can get out. Time to go talk to Lowes or Home Depot..... local service is NOT what it used to be. read more

Great experience with this company. I called and set up a day and time. Showed up on time and in less that two hours I had heat to my house. Riley the technician was a very respectable gentleman. read more

We've been using AAA for 10 years now. They're always extremely professional - both when scheduling an appointment and when on-site at our house. They've come out off-hours to help with issues and have quickly diagnosed and fixed issues. They've gone out of their way to provide outstanding customer service and have earned a loyal customer at our home! read more

Matt and Rafael installed our new water heater two weeks ago. They did a great job and finished in about three hours. Called ahead and arrived on time. They did a great job of cleaning up before they left. Very nice people. Also, I did not expect AAA to complete and submit the warranty on our new water heater and mail us a copy. We have been using them for almost 20 years for all hour heating and air conditioning needs. Thanks for being a great local company. William read more

Very frustrating experience. After receiving a seasonal maintenance ($139) and an additional repair ($159) at the end of october, my furnace stopped working 4 days ago. It's still in the 30s at night, so that's not great. I called to see if someone would come look at it and see what the problem is, and they refused to waive the $109 fee to do an inspection. They did a seasonal service, and during the same season won't send someone for free to diagnose a problem... Also I have to get that seasonal maintenance every year, and I'll need a new furnace sometime in the next 10 years, it doesn't make any sense that $109 is worth losing a customer forever who would have been an ongoing customer probably worth thousands of dollars. I also found pretty insulting when the manager compared this to a car repair by saying "if your car was serviced 5 months ago and broke down you wouldn't expect your mechanic to look at it for free". Completely different industry that 1) doesn't do house calls 2) isn't servicing something that literally keeps your family from being too cold 3) isn't a seasonal business, etc. but also every mechanic I've ever gone to will inspect anything for free and guarantees their work for at least a year. The maintenance guy was great when he was here in october, but I'm going to take my business to a company that stands by their work and wants to build a long term relationship, not nickle-and-dime me. read more

AAA has installed two a/c units (15 years apart) and a furnace for us. They are top-notch and I cannot recommend them highly enough. They are reasonably priced and do great work. The last a/c unit they installed had something wrong with the line at the end of the day, and they returned promptly the next morning and made sure it was up and running before our most recent heat wave. They give courtesy calls every fall and spring to remind you to schedule your maintenance appointments for your furnace and a/c units. The damper adjustment that they did made all the difference in the world to cooling our upstairs. I've had several companies out for bids for both the a/c and furnaces when we were looking to replace them, and have always chosen them for their honesty, diligence, and customer service. read more

I had vents cleaned and furnace serviced today. Phelan and Rich were polite, knowledgeable and efficient. Phelan was happy to answer questions I had and provided detailed information regarding cleaning and findings. I couldn't have asked for a better experience. I will definitely refer AAA Heating & Cooling to others. read more

AAA Heating and Cooling delivered above and beyond my expectations. From my home inspection, I knew that the HVAC ducts in my home we're damaged. AAA came to clean my ducts and vents of my home and inspect the ducts to figure out what type of repair was needed. The repair was scheduled later in the month. In response to the smoke from the wildfires and knowing we had a baby at home, AAA offered to come by earlier than anticipated to fix and seal the ducts to help our household manage the smoke better. read more

I called AAA on a Thursday to get a quote for having an AC unit installed in our home. Mike came out and gave us a fair quote. I was super impressed that they were able to give me a full quote within 30 minutes of looking at our existing system. I was even more impressed when he pulled out an ipad, and took my payment details right then and there. If that wasn't enough, they scheduled the job two days later on a Saturday. I couldn't believe the professionalism, and execution of their team. If you need any HVAC work done for your home, call these guys. Their fast, knowledgeable, and get the job done right. We couldn't be happier with how things went. Thanks AAA! read more

Had some maintenance done on my A/C unit. I cannot say a single bad thing about the work these guys did. Specifically, Rocky and Mark did an excellent job in keeping everything clean, keeping me in the know, and also working with my schedule to come out and get the job done. A great experience and I'd definitely recommend these guys. read more

AAA was the absolute right choice after meeting with 5 HVAC contractors. From my initial meeting with Matt to when I shook Bob and Charles's hands after the installation I was left with a good feeling I'd made the right decision hiring AAA. They are friendly knowledgeable professionals who were concerned with my comfort and my budget. It's only been a few days since the unit was fired up, but I know AAA will stand behind the product and workmanship. I'd strongly recommend talking to AAA when seeking HVAC solutions. Planning to upgrade to AC late winter and I won't look anywhere else. This company and their people are top notch, epitome of high customer service! Thanks AAA! read more

We had Anthony Langford from AAA heating and cooling service our broken air conditioner today when the outside temperatures were hovering over 100 degrees. Anthony was very professional, knowledgeable, and courteous young man. He did an excellent job and we will always ask for him in the future! Thank you Anthony! read more

I contacted AAA to get a quote on having my heat pump and mini-split tuned up. I had gotten a quote from the company that installed my system, which seemed a bit high. When I explained what I had (heat pump with air handler for main part of house and two mini-splits upstairs), I was quoted a price of about $394, which was below what the installer company quoted. I scheduled a tune-up. When the technician came, I showed him where everything was - the mini-splits upstairs, the air handler downstairs, and the outside units. After the tune-up was completed, the technician gave me a price of $569. I told him that was more than what was quoted. He said the air handler and outdoor heat pump were $175 each and that I'd told him I needed them both done. This is not true: I was only giving him the information I thought was needed to do the work for the price I was quoted. At no point before doing the work did he say that it would be more than the amount I was quoted over the phone. He insisted I had to pay him $569. After some further discussion, I invited him to leave my property. I called AAA and got the same stuff from the service manager there. "You said you wanted both the inside and outside done - they are $175 each." I repeated that I had explained what my system was when I called, and that I needed the system tuned up - the main heat pump and air handler downstairs and the mini-splits upstairs, and that I was not going to pay more than what I was quoted over the phone. I said they could invoice me the agreed amount and I'd pay it. I don't yet know whether they will do that, but I think their way of handling this situation has been completely unacceptable. If they invoice me for the agreed amount I will pay it but I will never use their services again. read more

AAA Heating & Cooling provided us with service for our air conditioning that had stopped blowing cold air. Even during the busy warm weather season they had a technician to our home right away. The technician was extremely friendly and explained what he was doing to troubleshoot our problem. In less than an hour he had our air conditioning back up and running like new. And, the price was amazing. I paid about 1/3 of the cost that other companies have charged me in the past for the exact same problem, the exact same part that failed. I would recommend AAA Heating & Cooling to anyone that is looking for great value and extremely great customer service! read more

I had a 17+ year relationship with this company and had even spent the money for their yearly service contract for close to 15 years. I let the service contract lapse due to Covid. My first issue: The technician who came out to my house around early summer 2021 to do a diagnostic was not vaccinated and that bothered me especially since I requested to have a technician who was vaccinated and was never told by the scheduler that this would be a "problem". The second issue and more important: When the outside temperature was creeping toward triple digits this last summer and my AC wasn't working, I was told I would have to wait 2 weeks for a technician even though I was a long time customer. I found a company who was able to come out the day I called and quickly got my AC up and running. The reason why I'm posting now is that I replaced my HVAC system (furnace and AC) for almost $4000 less than I was quoted by AAA by the company that came to my rescue this last summer. When I asked about a yearly contract, I was told I don't need one...I shouldn't have any issues. The furnace that I now have is larger, quieter, and more efficient than what AAA placed 15 years ago. My house is warmer and the heat more consistent throughout the house than with the system AAA had placed even when it was new. No duct work was changed , nor the ducts rebalanced....and I saved money! read more