They take too many vehicles as drop offs and then after an entire day, tell you it won't be ready. This has happened to us twice! I would not recommend this business unless you can leave it for days! Very unprofessional! Thank goodness they don't have anything to do with AAA roadside service or other AAA services! read more

Great service For the best value would recommend for all your automotive repair needs

I have been bringing my family's vehicles here for inspections and wheel alignments ever since they opened their doors. I've been satisfied up till now. I was just charged $50 to replace two blinker bulbs so it could pass inspection. T blinker bulbs worked, but the amber color was flaking off...has been for years now...but they decided that this was the year that they'd catch it. Those bulbs cost maybe $5 for a two-pack and take minutes to replace. There are laws for inspections, I got it, but how about an option for me to bring in the bulbs and replace them myself in the parking lot (5 min job if that) and then you can slap the sticker on? Then again, I reluctantly agreed to them fixing it...that's on me. But, I don't need to worry about making that mistake with them again. read more

We came here after calling to get prices for an oil change. We normally go to the dealer but lately their wait times have gone from an hour to leave it and we will call you. So we needed both cars done before needing to pick up a kid at sports. They had the cheaper price and no long wait. The guy at the desk was just ok. He seemed awkward. Like he kinda knew what he was doing, but then I thought maybe he didn't know. We couldn't put both cars under one account...each had to be set up alone. However, the wait wasn't long and we were done. I did have to pay for each car separately and not as a single charge. Again, just annoying. I didn't get a full receipt either since the internet went down and he couldn't print one out for me. I would come back for car service like an oil change. Their rate to just look into something is higher than the dealer though. But for an oil change it was fine. read more

AAA Suffolk Car Care Center - Auto Repair Near Me - Suffolk, Virginia

I stopped last week and after not hearing from the representative there I called this week and still have not received a returned call. I expected better service from this office for what it cost me for membership each year. All l needed was information for a airline trip which I should have received when I was there at 4:45PM read more

MY family has had service done there on several occasions. Mr. Derek and another staff member has been professional and courteous each visit. Thanks for all you do to satisfy the customer. Mechanics, we know you are present. Good service. M.Hill read more

It's pretty bad that I give mechanics a good rating based on what they didn't do. I shouldn't have to give five stars because they didn't rip us off or lie to us. But almost every mechanic we've trusted to repair or inspect our cars in this area have lied about the repairs or even put our lives at risk. I couldn't begin to tell you all the times and ways we've been ripped off. I tried listing the horrible issues three times in this review, but it took up too much space. So I suppose you'll just have to trust me when I say that finding an honest mechanic in this area is rare. The closest mechanic we could find was four hours away...until we found these guys. My husband was a police officer in Suffolk when he discovered AAA, so we began trusting their service a few years ago. There have been times when they easily could've taken advantage of us, but they didn't. I'm not sure why they have low reviews, but that's fine with me. If everyone believes they are worth poor ratings, it'll be less waiting time for us. But I feel I owe them a good rating. They earned it. They do good work, they are reliable, and quick, and I don't have to travel four hours for an inspection...but over all, they are honest. The second they rip us off, though, you'd better believe I won't waste time snatching four stars from their review, and sharing my sad story with the world. Hasn't happened yet, though. *"Knock-Knock!"* read more

Dissapointed. Front desk is extremely friendly but there is no time management. I come here for my vehicles and it seems like it has down. Been here for over 5 hours and something is wrong every time I ask for an update( yes I have to ask) . Won't be back. Missed my 2pm appointment. read more

Good front desk folks, knowledgeable mechanics, and reasonable prices. They do all the work on both my cars. I've had a couple times where the repair had issues, they corrected it at no charge. If you need a good place to get your vehicles worked on, this is it. read more

While attending a wedding in Suffolk, we had a car break down. We had it towed to the AAA Car Care center and put the key in the overnight dropbox. I called the next morning at 8 to check that they had received the car okay and just touch base. The front desk person said the diagnostic guy just needed to take a look. Remembering that the car needed an emissions inspection in order for us to renew tags in Fairfax County, I told her it also needed an inspection. Here I misspoke since the cars sticker had a 12 on it, not needing actual state inspection till December. Not having heard back by 10:15 or so, I called back. Diagnostic guy still hadn't looked at the car, but soon, very soon. No word by 12:30, so we drove another car by the station to see what was up. Diagnostic guy had gone to lunch. Keep in mind we have received no call yet from AAA. However, the front desk person says that in order to pass inspection, we're going to need a couple lights replaced and the front brake rotors replaced Total here was $264. The problem with the car was that it was cutting out while driving, so the front desk person said clearly this wasn't the problem in that regard, but we would need to wait till the diagnostic guy got back from lunch to finish the job. The cutting out we described could not be replicated, so there was nothing they could do. In retrospect, the the $264 allowed us to pass the state safety inspection that we didn't really need and didn't address the problem of the car cutting. In driving back home to Annandale, the car cut out three more times! Luckily, after waiting a while to re-start, we were able to get it back home where we took it to our own trusted mechanic and the problem has now been responsibly repaired, no thanks to AAA Car Care Suffolk. Even though it may seem like a good idea with your AAA membership, I'd recommend just Yelping a reputable repair shop when in need. read more