My Red 2008 Range Rover Sport Supercharged was hit hard on my driver side bumper and damaged. Surprising that person left a note of apology for hitting my Rover and asking me to call Geico with an open claim to repair my Rover. What a surprise, there are still honest people in the world. I dropped off my vehicle on 6/10/2015 at ACC Auto Collision, got a quick estimate for repairs and estimated time for completion was 6/19/2015 due to ordered bumper arrival and a rental car on site from enterprise car rental. On 6/15/2015 I got a call from ACC collision stating that my Rover repairs were complete and ready for pickup. Wow, they finished my repairs in 5 working days well before the original estimated time for completion which was 6/19/2015. Car looked beautiful again, flawless body. Thanks, will come again if necessary. Drew read more

I would highly suggest to go ACC Auto Collision Center when you have car accident and need a repair. I had a minor car accident one week before, and as insurance company suggested, I chose this place to do the repairment. It takes about 1 week to complete, and I can get email update everyday. Fast and convinient, I don't need to worry about anything, and finally my car is brought back to what it looks like before and just like a new one. They even helped clean the dust under the hood. It's really a nice experience to work with them. read more

Good service. Inspite of bad weather, they were able to get the replacement part and complete the task in a short time. Friendly staff. Overall very decent. read more

I've been to few body shops before, but the service and quality of work I received at ACC Collision Center is the best so far. I had no rental car coverage through my insurance and needed this body fix on my Nissan Leaf quickly. ACC actually delivered the car to be a day earlier than they promised! They also kept me informed on the progress through text mails, which is perfect! I hope no one need to use a body shop in the first place, but, if you do, I highly recommend this place if you need to fix the damage on your car. read more

I'm disappointed at this body shop. A friend recommended. So I decided to give it a try. I visted the shop and got an estimate. Went back there later they quoted 20% than the original quote. I ended up going to different shop. read more

Nice to see that unhappy customers are finally posting about the less than professional work that Auto Collision Center seems to do! I had a similar experience when my car was sent there for repairs and when I was called to come pickup my car I noticed there was some slight damage to my vehicle and when I approached the staff about the damage they just ignored me and basically said it was recieved that way. That was not the case the damage I noticed was new. Please be very careful when using Auto Collision Center or better yet get your work done by another shop and avoid this place. read more

Excellent Customer Service I had my Honda Pilot fixed through Geico at ACC Auto Collision Center. Initially I was sceptical as the body shop was small but all my doubts were cleared once I starting talking to Carlos. He is such a nice person and is very detailed in what he did and was prompt in updates as I had to leave my car for over a week. Thank you Carlos and I will refer your center just because of you! read more

My car got hit by somebody who was backing out from their parking lot and the other party's insurance picked up the tab. The insurance, which was Geico sent me to the ACC Auto Collision Center in Newark, CA, as I did not have a particular repair shop that I wanted to go. I was glad I was sent to this place. The people here are very helpful, polite and friendly. The service was excellent. They had all paper work and rental car ready before I got there. It took me only about 20 minutes to be all done with the formalities and I was driving to work. They kept me updated on the status of my car. The work done was excellent as well -- they fixed the damage and it looked like it never happened. They did a nice car wash and vacuumed the interior of my car. I would definitely go back here. read more

I took my Mazda 2 for body repair. Gieco suggested this place to me. I am vert satisfied with the job and service. They kept me updated about the repair work via txt messages. Also did a great job. read more

This shop did me a great job on my car. I hope I don't get into another accident but if I do then I'm coming back to aCC. My Toyota was hit on the right front side and I didn't think it would the same again. Boy was I wrong!!!! They not only did the repairs but they buffed my faded headlight :) a plus in top of a job well done read more

I am very happy with Acc Colision services, i had to take my car several times for some accidents and i always recived the best services, my car always on time, the people very kind and my car looks as brand new. I really recomend their services. THE BEST! read more

Simply the best in the industry!!! I can't say enough about ACC Auto Collision Center. They have 3 locations for convenience and their service is just the best. Jeff and his professional staff will take care of you and ensure your car is repaired in a timely fashion. I will recommend them to all my friends, family and clients. Thank you again!!! read more

Very good atmosphere and great service. My first time getting a vehicle repaired and the customer service, convenience was great!

My wife and I took our Black BMW on Friday afternoon for a FREE car detail. The professional and courteous greetings we received from the office staff was nice. We didn't wait long at all, when he showed us our car we were Shock! we could not believe our eyes it look like a brand-new car it was absolutely stunning black beauty of a ride. We would like to say to all the very hard working employees for an awesome and outstanding detail job on our car!! Thank you ALL! We would highly recommend everyone to bring your car to this shop.... George & Patt M. read more

I was able to set up a meeting on short notice. From the moment I walked in, the service was top notch. I was able to drop off my vehicle and get a rental in 15 minutes before heading to work. They took care of the repair on good timing and I was able to pick up the vehicle on the same week before my trip to LA the next day. Super pleased with the service all the way through. read more

We were referred by GEICO. We were quite suspicious initially. But it was false .i got Good service.continuous feedback.delivery on time.now just hoping car remains out of repairs for years to come read more

I love this place they fix cars perfect...I definetaly recommend this place it's just what you need!

Very good and less expensive repair center. They washed my car after repair and painted small scratches without charge.

I went there from Geico for my Prius. The adjuster was a bit defensive and I felt he could be more open. However, they fixed all the issues satisfactorily, dropped me off and offered other help (depositing my rental) etc. Price wise it seemed reasonable, although I paid the deductible only. The person from whom I took delivery was nice and too the point. I am thinking of talking my other car and getting it fixed on my own dime. read more

Had my 2011 Hyundai Santa Fe fixed at ACC after a minor fender bender. My car was in on Friday and out on Saturday! Dropped off at 7:30 before work. The best part was that my car was returned repaired and WASHED. Excellent service. The color matched perfectly. The shop was seamlessly integrated with my Geico Insurance. read more

I took my car here after it was hit on the right rear tire by a Geico customer. Geico recommend this place since they have an on site adjuster to handle things on Geico's end. When I got there seemed like a nice place people I met seemed nice. Geico had a rental waiting for me. All that needed to be done on my car was the mud guard needed to be replaced and the axle. Also "they found my rim bent". The guard was replaced by the next day. They had my car for over a week before the axle was replaced. In this week they also said they ordered my rim and were waiting for that as well. Told me they would have it by Friday. I called on wed to make sure they will have the rim on Friday so I can get my car back. The manager said he would call the place to make sure it shipped and called me back to confirm it had and they will have it on Friday. On Friday I called and they said they didn't get it caz the place didn't have the rim....so they said I had to wait another few days before I got it back because they had to talk to the adjuster. When I called on Monday they said they called another place that said they could fix the rim I had and would call me back. Never called me back and I waited until wed to call them back. Now they have had my car for two weeks. They said they couldn't fix it and I could come get my car. They were to balance that tire they were working on. I get there and notice the balance weights for that tire were missing. They said well you can take it to wheel works and they can do it right now. Why do I have to take it when they had my car for 2 weeks. They should have checked. They also broke my rim cap a little. I drove to wheel works to get it balanced and felt my brakes felt horrible. They were fine when I dropped it off. But they were closed so I called them the next morning to ask them if they re counted my brake line because my brakes felt unsafe. Rito the manager said they didn't touch the brakes and I told him no I'm talking about the brake line he said we didn't discounted anything. Funny because when you replace the rear axle you have to discounted the brake lines. Either he thought since I'm a girl I don't know shit or he really didn't know what he was talking about. Every time I called they sounded irritated and never gave me a straight answer. Also the Geico adjuster was suppose to keep me updated but I always had to call him. THIS PLACE WAS HORRIBLE.... I would ever go back. read more

ACC did a great job on fixing my car. They did such a good job that I was wondering where the damage was. Customer service was great too, they kept me informed via Text messages. I would go here again and recommend this place. read more

I was rear-ended on Friday night. Geico Insurance took responsibility and recommended ACC and arranged an appointment for 9:00 Tuesday morning. The Geico agent has an office there. ACC gave a surprisingly reasonable estimate considering the bumper had to be replaced and told me my car would be ready on Thursday. They turned me over to the Enterprise Rent A Car agent who also has an office there and I was out in less than a half hour in a very comfortable car. I got a call on Wednesday late afternoon saying the car was ready. You cannot even tell I was rear-ended AND they washed my car. Sweet!!! read more

My car was rear ended on the 680 freeway in October 2013. The Geico insurance agent recommended this shop. The Geico adjuster was on site and so was the rental car so it was very convenient. However what really stands out about ACC is the care they took to repair my car. They use a Shark precision measuring machine that employs lasers and special receptors so they know exactly where to pull in order to straighten out a panel, and how much. They are also very good at traditional body work. I visited my car several times during the repair process and each time I was treated courteously. My requests to access the car in order to see the repairs in progress were always granted. In the end I was very happy with the quality of the work done by ACC Auto Collision Center in Newark and I would recommend them to anyone in need of quality auto body repair work. read more

I stopped in here recently for some body work on my Mazda6. The staff were all very professional and courteous from beginning to end, and during the week and a half that my car was in the shop, I received daily notifications on the progress of the repairs. The team here was able to have my car ready to go on schedule, and even though I live a little further away, I will definitely be coming back if I have any body work needs in the future. read more

Our car was rear ended. The other driver had Geico Insurance. We were referred to ACC Auto Collision Center, Newark. From beginning to end, we had an awesome experience. They have email as well as text services which pretty much updates you more then needed and you know exactly what the current condition of the vehicle is. Also, in their facility, they have the Geico Adjustor as well as Enterprise Agent. We got a rental van as well as all issues related to the accident was handled in this location within 25mins and I mean from start to end. Few days later we picked up our Van as per the schedule. The Body work is covered for the life of the vehicle as long as we own the Vehicle. I would highly recommend this Center to all my friends. read more

I brought my 2015 Highlander hybrid in through Geico after it was hit (I think by a bicycle) while parked at BART. I was a bit skeptical of the quality of the repair since it was a "certified" shop recommended by my insurance carrier. Well, I was pleasantly surprised. ACC did a great job repairing my rear panel, rear taillight and trunk, kept me apprised of the status of repairs by text, and were extremely helpful and friendly. Jesse helped us and Anthony did the fix. Great guys! read more

I just had my car repaired there after being rear-ended, and this shop is the most efficient and friendly place. I dropped off my car, had an inspection, and got a rental car all within 30 minutes. They took care of all the insurance paperwork, I didn't have to do anything, and got my car back in 2 working days. They even cleaned and detailed my car. It looked like a brand new car. I highly recommend them. read more

I gave my car for fixing the rear left bumper and other dent. Job was perfectly done.

I was very happy with their service. They have kept sending text messages to inform the status of the repair.

I came to ACC Auto through Geico Insurance, when I arrived ACC, they already have a Rental car waiting for me, and finished all paper work immediately, and provided a full detail estimate quote, even though the whole cost will be paid by Geico, They finished the job as promised, I was very happy to see my Prius back to original, the new bumper has perfect match color, just like new, they even clean my car inside out, very detail. job well done. read more

I have had both of my cars repaired at this location on two occasions. I have found them to be professional and very efficient. I would highly recommend this shop! read more

Best experience ever.. Had a car accident and my car was left horribly damage one of my friends recommended this body shop and I decided to try it and I don't regret it.. Good customer service, the people that work there know what there doing. My car was left brand new. I would totally recommend to everyone this shop. read more

Took my car into ACC after being rear ended, work took longer than expected, but they did a great job, car looks new again.i would highly recommend them for all body work. read more

I called them and ask if they work with my insurance who gave me estimate for repair work. The person "Jesse" who answered the call confirmed to drop the car and they will take care of everything including arranging rental car with insurance. I went there and Jesse started telling that I need to coordinate with my insurance for everything. This was new to me as all body shop they communicate with insurance company to make sure everything is covered and keeping them on same page Why would anyone use a body shop to co-ordinate between body shop & insurance company. He was not sure of anything and what he told me when called. After spending 45 mins with fruitless discussion, decided to leave the shop and asked (Jesse) his full name. He did not tell me his full name even and disappeared stating will be sending his manager. I waited few minutes but no one showed up so left. There was another person her name was Jocelyn who did not help but at least were not scared of telling her name. It was waste of my time as well as VERY BAD CUSTOMER service. They do not value your time. There are several body shop in Fremont but never been treated like this. read more

Very good and friendly repair center. They washed my car after repair and dropped/picked me up from my place. They were very organized, ordered the parts prior to dropping off the car and did the work very quickly and met my target timeline. read more

I recently took my 2014 Honda CRV there after an accident. They took care of my car super fast and got it back to me just like new. They had a rental car agent on site who got me in a rental right away. Fast friendly and quality service. Highly recommend! read more

I had the minivan repaired here with front bumper damage. They decided to replace the radiator as well. Six weeks later I found the car is dripping some kind of oil near the bumper area. Took it to a mechanics, he found the transmission oil is leaking near the connection to the radiator. So I have to bring it back to them to fix it... I assume they will fix it for me, but still shows poorly on the workmanship. read more

I live in Fremont, but brought my car to ACC Auto Collision for Repair in Newark. I had been in an accident on the way to work and ACC was so fast and organized they had me in a rental car and on my way to work in a matter of minutes even though I was still recounting my crazy story on how I got into an accident. I dropped my car on a Weds and even though my front end required new parts/paint, they had the car ready for pick up first thing Saturday morning. The paint matches the rest of the van perfectly, you can't tell it was ever damaged and I've had no problems with the parts. The office staff is really good about keeping you up to date on expected time to return the car to you, explain things in laymen's terms, they are friendly, have car rental on site that gives discounted car rental (saved me a ton for a midsize) and a location that is easy to get to with easy parking. They even vacuumed my entire van and washed it which was unexpected. I got it back in better shape then I brought it to them. I would definitely use them again :-). They made the process very painless. No complaints - Great service ! Very professional from the repairman to the office staff, manager etc., YOU CAN TELL THAT THE PEOPLE WHO WORK THERE TAKE PRIDE IN THEIR WORK AS IT SHOWS ACROSS THE BOARD ! If you're looking for hassle free...go to ACC for sure. read more

My wife's Acura RDX 2013 need rear bumper repair, it was hit by 2016 Honda Civic. The bumper was having a dent about 1 foot long on the left side. We were using Geico insurance and ACC is the closest approved repair list. We get an appointment within 2-3 days, went there Tuesday morning, get the rental car (From Enterprise) on the site, and took about 20 minutes to drop the car do paper work. ACC keep me update of the status daily through texting (You can choose contact preference email/text/call). The car was done on Thursday, picked up in the evening. I was very surprised that the bumper looks like brand new, no any noticeable repair; they even paint the small crack on the right side of the bumper not related to the accident. The cars also get washed and vacuum. Came home and found out that I forgot to remove my home key from the rental car key chain, ACC mail the key within 2 days I received it. I would definitely get back to ACC for any paint services if needed again in the future. Well done. read more