Goodwin is the BEST! Online scheduling was easy and he got us in the same day. I brought my elderly…read moremother in to smog her car. Goodwin got us in immediately, and we walked a block down the street to wait at Starbucks during the servicing. During that time it started to rain, and lo and behold Goodwin showed up at Starbucks with our car because he didn't want Mom to walk back in the cold. So incredibly kind, efficient, and courteous. Highly recommend CarTech!

Goodwin and crew have been our goto for smog and servicing our three cars. He is always very fair,…read morereliable, knowledgeable and we highly recommend him. Thank you Goodwin and team for always being a pleasure to work with!

From making an appointment, the electronic authorization, quick respond and personal contact makes…read moregetting a car serviced an easy, painless and professional Marcia McLean

honesty customer care going out their way to help a customer !…read more i will recommend this great place to my friends and family! dj thanks again for all your help and kindness !

I have a 2019 Lexus ES300, and when I took it to the dealership, they gave me a huge list of…read morerecommended services with a very expensive estimate. I was honestly stressed out and wasn't sure what to do. A friend told me about this shop, so I decided to get a second opinion. That was the best decision I could have made. The staff took their time to go through everything with me and explained each service in a way that actually made sense. They were honest, professional, and never tried to sell me anything I didn't need. They completed the repairs using OEM-quality parts and charged much less than the dealership. The difference in price was unbelievable, and the quality of work was excellent. My Lexus is running great, and I feel much more confident knowing the work was done right. It's rare to find a shop that is both knowledgeable and trustworthy. If you're looking for honest service, fair pricing, and people who genuinely care about their customers, I highly recommend this place.

Responded fast. Gave a very detailed description of the problem and the fix. Very easy drop off and…read morepick up. Great communication. I'll bookmark this place to go back again.

Paul is a very honest businessman. Regarding cars he really…read moreknows his stuff. He kept my Prius running great. 125k without a problem

Paul is one of the most genuinely caring and good-hearted people I've ever met. He will make sure…read moreyou are taken care of no matter what. About a year ago I got quoted $1,400 by Midas to get my axel boots replaced on my Toyota yaris. I called him in desperation-- my parents had brought their cars to him before but I had never brought mine in, but I had heard great things. I left a message and a couple days later he called back and said I could bring in my car early in the morning so he could take a look, no appointment needed despite his crazy busy schedule. He let me know that the issue was not nearly as bad as I had been told and that he could do the job for half of what Midas had quoted me. This was my first experience with him and he has consistently shown how much he truly cares about doing right by people and taking care of their cars honestly and to the best of his ability. I feel like I could trust him with my life. When he retires eventually I will have to go into mourning. If you are not sure whether the wait for an appointment is worth it, ask yourself if you can afford to pay double whatever he will charge you to another mechanic who will not be nearly as thorough as he will be. Recently, when he had to refer me to another shop because I needed a service he doesn't provide, he asked me to still follow up and let him know how it went after the work was done, just out of the pure kindness of his heart. He is a one in a hundred million kind of mechanic.

Mark the head technician is excellent. He always works on my car, and…read moreeverything is always done right. Brakes, spark plugs, oil change... I only go to Service Outlet for work on my cars. Very happy with the service there! Been going there for years. Debbie P.

Good service. Reasonable prices. Better than the dealership. They should offer free safety check…read morepoints like the dealerships.

Amazing customer service! Fast and super reliable. Always end up satisfied when bringing my car in,…read moredefinitely recommend !

Dustin provided excellent customer service. The waiting room was accommodating. This was a stress…read morefree experience

I've been a customer of German Lara for years, going back to when his family operated their shop in…read moreSan Francisco, so following him to Lafayette German Car Repair was an easy decision. German is one of the most knowledgeable and trustworthy mechanics I've worked with. I've brought multiple Mercedes-Benz vehicles to him over the years, and what I value most is his honesty. He doesn't upsell or exaggerate issues--he gives a clear, accurate assessment of the car's condition and what actually needs attention. That level of transparency has helped me make informed decisions about whether to keep or sell a vehicle, which is rare in this industry. He's also consistently prompt, accommodating, and reliable. Communication is straightforward, timelines are realistic, and the work is done right the first time. If you're looking for a shop that combines technical expertise with integrity, I highly recommend German and his team. Easily a five-star experience.

Yes, trustworthy and high quality repair shop. Highly communicative. In particular, I think it's…read moreimportant to note that they truly are experts in German car repair. There's no question about it. My 11 year old car drives like it's brand new. Quite amazing.

I had a horrible flat-tire experience on the freeway the evening before my visit to Big O. After…read moreone attempt by AAA to get the spare on, the second AAA tech was finally successful. I showed up bright and early the next day at Big O in Lafayette and the service desk could not have been nicer. They quickly checked out my blown tire and told me I needed a new one. I had purchased my tires at their shop, but the model had since been discontinued. They searched every Big O shop and found one in Reno, NV. It arrived the very next day. They put on the new tire and performed a few other maintenance tasks I requested. DONE! What a relief. Bonus marks for a nice comfortable waiting room with complimentary coffee, tea, and water, and multiple TV screens. Work stations for your laptop too. Thanks, Big O!

Got a warning signal on my car that the air pressure was low on one of my tires just as we were…read moreleaving town. Found this place close by and drove in. I could not believe my good luck. They quickly found a nail in the tire, fixed the tire, checked all the other ones, barely charged me anything, and we were on our way. I will bring my business here whenever I can. This place is amazing. Thank you so much Big O Tires!