I wish Yelp had a 5-star+++ rating - these guys deserve it. I came home to find my basement laundry room flooded and a few inches of water seeping into the rest of the basement. After making about 10 phone calls it was clear that everyone in Prince George County was having similar issues, as all but two companies said they couldn't get to my house until the following week. Donald Lassiter responded to my call promptly, and said he was stuck in traffic on 495 but would be able to get to me within the hour - he and his team arrived 35 minutes later. Upon arrival, the ACE team assessed the situation, told us what needed to be done, helped us sort out insurance and billing issues and went to work. They worked until 10pm the first night they arrived, answered all our questions, and consulted with us for even the most minor decisions. I don't think I have ever dealt with a more courteous, professional and competent team. I was so impressed that I am writing this review before the work is even complete - as I have full trust in this company (and I'm not exactly the easiest person in the world to impress, as some of my other reviews may indicate). If you have a flood emergency, Donald Lassiter and ACE are the A-Team - everyone else is a far second. I have come to know that these guys have expanded into other areas, and if needed, I would hire their services every time. read more

Don and his crew at Ace Multi Cleaning were phenomenal in handling my water damage. I had a bathroom flood and of course, the insurance company would not budge until a plumber came out and gave the green light. My home warranty company (HMS) was useless. I was on plumber number 5, telling me they were unable to come until Sunday/Monday, when my flood happened on a Wednesday. While waiting for HMS to call out to plumber number 6, I began searching Angie's List and contacted Ace Multi Cleaning for an estimate to start the water extraction process. I did not want mold to become a problem down the line if I had to wait until Monday for a plumber. I spoke with the owner Don and explained my situation. Not only did he and his crew arrive within 2 hours of my call, but he recommended a plumber who was able to come before he and his crew arrived. Upon his arrival, Don thoroughly accessed the situation and explained everything in detail that would take place in the clean-up process. Don was honest about what needed to be done, the pricing was reasonable and his crew was able to start the drying process right away. He kept me in the loop at all times with what was going on. Ace Multi Cleaning was prompt, professional and made a bad situation with water damage a smooth experience. I highly recommend Ace Multi Cleaning and will definitely utilize this company in the future. read more

Thanks, Donald! After getting the run around from two other companies when I called your office mid-day you made me fill comfortable about the water damage in my home. Within 2 hours Donald came to assess the situation at my home and the first thing he asked was Mr. C are you okay? Then he told me that he was there to provide me the expert service that I was entitled to and get my place back in living standards above what I had. This was my first incident dealing with a situation of such. Donald communicated and explained everything to me every step of the way. I thought I only had water damage but during the inspection Donald showed me where the mold was developing on my walls. Ace Multi Restoration is a trustworthy company. I left them unattended in my home for several days and nothing was touched. If you want a superior job done, contact ACE Multi Restoration Service to get your project completed to your expectation and above. I would HIGHLY RECOMMEND them to anyone! Donald and his staff are service oriented professionals, experienced, creative, reliable and friendly. Your Company was GREAT! read more

I recently had a issue with mold in my property. I was overwhelmed with the mold results that I received and was worried about the overall cost. I called several mold remediation companies to see if they would come out and give me an estimate on the work to be done. After talking to several companies and doing some research, I decided to use Ace Multi-Cleaning. The owner, Don Lassiter, was very knowledgeable on mold remediation process from beginning to end. After explaining to him the situation at hand, he setup an appointment with me right away and came over the next day. He explained the whole process on what needed to be done. He answered all questions that I had and was always available when I had additional questions and concerns. He was reassuring that his company could handle the problem....and they did. Don and his staff came in, remediated the mold problem and conducted a post-mold testing as well. I was very pleased with the work that he and his staff completed. I will definitely use his services again. read more

Don Lassiter of Ace Multi-Cleaning and Restoration Services proved to be a life saver for my family. I had a prior flood of my basement due to a burst water heater and mold had set in, even though the area was cleaned and mold possibility "supposedly" removed. He came in, did an assessment and monitored to see if the mold had spread to other parts of my home through the vents or otherwise. He and his team removed all items and walls, etc. affected by the mold, used an anti-microbal agent to complete the removal, tested the affected area again, restored by basement and bathroom - and provided all services in a most professional manner. I highly recommend Don Lassiter and his company and recommend him to any one with a water and/or mold problem and I greatly thank Rufus and Vivian for referring him to me. N.J.S. read more

My basement recently flooded, and I had a time obtaining emergency service during the disaster until I contacted Ace. The owner, Don, put my mind at ease and wasted no time addressing the disaster in my basement. I have small kids and mold was my primary concern. Don solved my immediate problem regarding the flood and subsequently developed a plan that would effectively restore my basement. Throughout the entire process, Don fulfilled every promise, which included arriving at my home as scheduled. Additionally, he was careful to explain each portion of the water restoration process as it related to my home and without using extremely technical terms. Overall, I feel I received VIP service without paying an outrageous charge. I will definitely use Ace in the future. read more

ACE Multi Clean came to my home and mitigated the disaster. My fiancé and I experience a terrible hot water heater leak in the basement of our new home. Being new homeowners- this was frightening because we honestly didn't know where to start. Just putting down a huge down payment was a stretch in itself. Nonetheless, Mr. Lassiter and ACE Multi Clean took away all of our worry by extending their world-class expertise, knowledge and patience! They literally walked us through every step thoroughly and put my fiancé and I at ease. Moreover, they revamped our entire basement and truly made us feel at home in our house. Thank you Mr. Lassiter and ACE Multi Clean! We're going to do business with you forever! read more

We had a basement flood. ACE Multi-Cleaning cleaned it up quickly and pulled back our new carpet to keep it from getting damaged. They were able to get there fast enough and no major damage was done. They went the extra mile and treated for mold so we wouldn't have any other issues arise. The team installed drying fans and a dehumidifier to ensure the room was dry before reinstalling the new padding and our carpet. Mr. Lassiter and his employees were very courteous and knowledgeable about exactly what to do and answered every question I had. Everything they said they were going to do, they did. I would highly recommend them to anyone and will definitely use their services again if I need them. read more

Don is literally my hero. Our basement suffered serious water damage after the recent storm and we were concerned about getting the carpets out before we got mold. All of the other water mitigation companies wouldn't even call us back because everyone was so busy. Don came through for us and committed to getting to us on time. His work was excellent and he was extremely responsive. He knows how to work with insurance companies, and we always felt like we were in good hands. He's an expert and we're so fortunate that he helped us. I wouldn't hesitate to recommend him. read more

Don Lassiter is extremely professional and you get results very quickly. When a pipe burst in my basement and flooded it I called a random restoration company and after they cleaned up the water and tore my basement all apart they recommend Don's company. He came out and immediately started putting the walls back together. He would've had my basement fixed in 2 weeks if it wasn't for the special carpet I ordered. My basement is beautiful and you would never have known it had been damaged. read more

Ace Multi-Cleaning did an incredible job cleaning my microfiber furniture set. I was worried about it because the fabric is light and delicate. Ace was very careful and provided a thorough cleaning. They also cleaned our berber carpet in the basement. We have young children and they did a great job of removing the stains! Don and his team are polite, responsive and professional. I've used Stanley Steamer and Sears and they don't clean nearly as well as Ace! read more

I needed some repairs done in a tight time frame (plumbing, porch structure and wall repair). Ace handled the projects quickly and efficiently. The contractors were professional, timely and courteous. They explained what they were going to do, kept me updated then walked me through after completion to ensure that I was satisfied. They also cleaned up before they left. I would strongly recommend this company. The price was also fair. read more

We had the basement damaged by water which needed to be fixed...dry wall, painting, new floors. Donald and his technicians did a phenomenal job transforming the area. His workers came on time every single day, did a very fine job and cleaned up well. No drama. Reasonable prices. Timely. Exceptional quality work...and personable folks too. What more can you ask for? I will definitely recommend them without any reservation. read more

Ace Multi-cleaning did an amazing job restoring my basement. Don was AMAZING!! They cleaned out, removed all damaged areas and restored it with a new and chic finish. The service was fast and all members of the team were resourceful. The team took there time working with me and made me aware of the entire process. I have another project they will be completing and cant wait to see the outcome! Kristie Edwards read more

My house flooded and my insurance company insisted that I contact a restoration company. I found ACE Multi-Cleaning&Restoration on the BBB site and I'm glad I did! Don Lassiter and his staff are an awesome group of professionals. They were prompt, knowledgeable and precise in all aspects of restoring and rebuilding my home back to the home that I know and love. read more

I have used ACE Multi Cleaning on several occasions using many of thier services from water mitigation to carpet and furniture cleaning. I have found them to be timely, afordable and very professional. The technicians are knowledgeable, skilled, plesant and fast. Not to mention they work around any schedule. I would HIGHLY recommend this company. read more

Don apologized by phone & on arrival for having to push back today's visit by a few hours for the mold inspection. He arrived w/ some questions to understand my concern before beginning work. Fortunately all was clear. Would recommend Don for his knowledge and patience explaining the mold process. read more

My tub in the Masterbedroom had a pinhole leak and totally damaged my closet down to my den. The water was sitting in the ceiling and totally ruined my drywall and carpet. Don at Ace came right in and totally renovated my home. It looks brand new! read more

ACE Multi-Cleaning & Restoration Services and staff did an AWESOME job re-building my house after my water damage. I am extremely pleased with the work they did. Pamela Reid read more