Dan Stradford Chief Executive Officer Action Duct Cleaning Company Dear Dan, I would be remiss if I didn't comment on the performance of one of your Service Technicians, Claudio Rodrigo routed from your Altadena Office. Although I am elderly and a renter of a condominium I try to treat the property as if I own it. Drying of my laundry seemed to be taking too long so I called the Property Management company of the Home Owners Association regarding the responsibility for dryer vents/ducts traveling to the outside of a residence. I was told that it was the HOA's responsibility and that the Management Company would select a service company and would also bear the cost. Today your technician, Claudio Rodrigo came to service the dryer vent/duct system. He found a bird's nest over a foot long in the system, secured the apt.-sized dryer (balanced over the washer) to prevent any mishaps from my reaching from a wheelchair, dried the moisture and water from the 30-40 foot vent system and vacuumed the entire vent. Either you have an excellent ongoing training program or he is just very well versed in his field as his technical knowledge, professionalism, courtesy and general demeanor were exemplary. I just thought that you would like to know that he is a keeper! Best regards, read more

I work with a property management company. The HOA of a couple of units we manage assigned Action Duct Cleaning Co. to do duct cleaning. Scheduling the appointment was easy and the technicians showed up both times on time and the work was completed. When the technicians finished their job, the took one of our tenants check and was not able to give a receipt. (if someone is giving you a form of payment a receipt SHOULD be given for proof, whether the work has been completed or not.) Next thing you know i'm contacted by the owner of this unit and he's telling me that the company is calling him asking him for his credit card number.. I called in to the company and spoke with Julio in accounting explaining him the situation that was going on. He was nice and seemed to care about the issue. About 1 week later, i emailed Julio that the check that the tenant gave had been deposited. No response. It's now been about 2 weeks so i had emailed him again, this time complaining because this is EXTREMELY unprofessional and shows that their accounting department is completely unorganized. I sent him a screen shot that was sent to me by the tenant showing that his check was deposited, showed the check number and the merchant name. I also included my comments about being unprofessional and unorganized which he called "inappropriate." I said those statements because it is completely appropriate! I have given them time to sort this out, they never got back to me with any sort of update, and i gave them ALL the information they needed about the payment (that was CASHED) and they're still "currently working on this matter" My colleague is dealing with her credit card payment for another unit separately. But again, they didn't give her a receipt and it's a little unprofessional that they took a photo of the credit card. Without receipts, how are they going to establish what unit that was for? They just take the payment and leave and then the accounting department has an issue locating what payments these properties are for? OF COURSE! Hence why i said they are unorganized. I would definitely not recommend them nor would i use them for any of our other rental properties in the future. read more

An extremely positive experience from start to finish. I got Action Duct's name from a professional organization for duct cleaners. I then checked Yelp. I then called the office. From there: The quote - straightforward. Basically it's a flat fee multiplied by the number of ducts you have. The technician - came on time, was very professional, laid paper, cleaned up after himself, explained some things about our AC returns, etc. And, the most important part - there was no upselling, he didn't use scare tactics to get us to do more things (like other contractors have done) etc. I would definitely use them again when we clean our ducts next or if we were to buy another property. read more

I called Action Duct to come out and clean hallway fans/exhausts of a 7 unit apartment building that has been neglected for decades. The appointment for the initial inspection was 9:00 a.m. By 9:45 a.m. nobody had showed nor called. After calling the company, they had the technician call me to give me an update. He told me he would arrive in 10 minutes. 15 minutes later, he called to tell me that his navigation took him to the wrong address. He was in Chatsworth -- I'm in Century City. I decided to look past that initial ... blunder, and hired Action Duct to do the work with the understand that the whoever was assigned to the do the initial inspection would not be assigned perform the work. One of their technicians, Mr. Andrew Farr, came out, on-time (early even), and did one heck of a job. He was friendly and courteous, and answered all of my questions. He did all the work really well, showed me before and afters, and cleaned up after himself. I wouldn't hesitate to work with Action Duct again, (if fact, I'm hiring them to do another job), but make sure you ask to work with Andrew Farr! He was great. read more

Scheduled a cleaning of my dryer ducts yesterday. I was set up with an appointment the next day at 2 o'clock. Andy, the technician who came out called and said could come earlier if I was available. I was, so he came by at 11. Before I get into the actual service call: even the woman (Christine I believe) who scheduled my appointment over the phone was great. I asked if she could look up a service history on my condo and she did her best to rummage through her records to see what work has been done on my unit/building. I bought my condo a few months ago was told by the previous tenant that the dryer has always been slow, due to the poor duct system. Andy showed up on time, went up on the roof with me and proceeded to clean out YEARS of lint build up (I took a video of it, but can't figure out a way to attach it to this review). Upon leaving, Andy requested that I call him on his cell phone after I ran my next load of laundry. He said he felt that, despite the poor duct system, my dryer should work with much higher efficiency. I just finished running a load of laundry. The last load (before the cleaning) took 3 hours to dry, this load took an hour and forty minutes... and there were towels. I could not have been more pleased with the professionalism, punctuality, thoroughness, honesty, and overall quality of my experience. This is the only company I'll use to do my duct cleaning. read more

I've used Action Duct Cleaning now twice, and both times I'm been so happy with their service. My first experience with them is when I owned a townhome two years ago. The dryer vent became clogged, and I needed someone to clean it out. I found this business on Yelp, and they were able to come out on relatively short notice to get the task taken care of. A price quote was given It was a relatively complicated task it turns out, because the dryer vent path traveled a long distance between laundry room and the exterior vent hole. It was also SO clogged and had things like socks stuck in it as well. Crazy. My second experience was just this week, at a different home that I've lived in now for almost a year. I knew I needed to get the ducts and HVAC cleaned out, and the dryer vent as well. I was provided a quote over the phone with standard pricing per vent, for the HVAC unit, and for the dryer vent. The technician was extremely clean while working, and vacuumed any signs of dust or mess prior to leaving. I'm really happy to have everything cleaned out now, since allergy season is in full swing and the summer is approaching. I think my only gripe is that when they take the vents off (and this is for any service out there), they have to cut them off with an exacto knife. The type-A person in me will go through the entire house to make the vents look seamless again. But I realize this is just me, and the technician did what he had to do to get the job done... still rather neat, if you ask me. If you are looking for a duct cleaning service, I highly recommend Action Duct Cleaning. read more

I had a great experience with Action Duct cleaning. Even though I had made a mistake in counting my ducts, Edgar was kind and patient in finding all of them, explaining which ones were or were not connected, and taking the extra time to clean all the ones that were. He even took pictures of the one duct that seemed to have been abandoned mid way! I am very grateful for their service and Edgar's professionalism! read more

Andy and his assistant Nick serviced my condo and my parents' condo on the same day and I couldn't have asked for a better experience! They were super professional- carefully removed & replaced registers, cleaned ducts, laid out drop cloths and plastic sheeting where needed, and cleaned wall and floor areas affected by the job. Andy was very honest with the pricing and my bill was actually a lot lower than estimated due to a number of ducts being unserviceable. I will definitely be calling Action Duct again in the future and strongly recommend them to anyone who needs their ducts cleaned! Thanks again guys for an awesome job!!! read more

We have never had an air duct cleaning service done before. Actually our reason for even looking into it was due to one of our family members having some asthma / allergy issues. So we wanted to try and make our home environment as pristine as possible. I contacted several air duct cleaners. Then we saw a documentary that said you should only work with those that are certified by a trade associated called NADCA. That is where we found Action Duct Cleaning. That, plus the positive BBB, Yelp and Angie List ratings gave us the confidence to move forward. They did forget to call us the day before to remind us everything was on schedule, but besides that they were very professional and did an excellent job. The technician was very respectful and thorough. He showed me the vacuum before and after so I could see what was obtained via the air duct cleaning + dryer exhaust cleaning. Even more so, the technician found a big flaw in the ducts. The vents were not properly connected to the furnace. He put some duct tape on, and the very next day we had an A/C technician come and make it permanent. read more

This was a great experience. Andy was on time, efficient and all was done quickly and thoroughly. He was very careful to clean up afterward so I was left with nothing to do.I will definitely use this company again! Susan 4/2/13 read more

I was very happy with the service. Edgar, the technician, and Richard, the Customer Service Agent, were very professional and accommodating. The service was scheduled to take two hours. Edgar made certain to get the job done on time and made sure I had a healthy living environment. read more

After first no show to dryer duct cleaning for my tenant, Alex the service manager promised first appointment of next scheduled day. Again no show. Talked to Alex today and he gave all kind of excuses which did not justify why the technician did not go. Alex even blamed that my tenant did not call the 24 hour emergency phone number to contact the technician. I told him that my tenant already wasted 2 days to wait for the technician. Alex replied that nobody asked my tenant to wait for a whole day when the scheduled appointment was a 2 hour window. Terrible attitude! Finally complained to VP who at least talked professionally. We will see if they will show up on the next scheduled appointment. read more

Jesse came out and cleaned our ducts, etc. He did an awesome job! I definitely would recommend this company for duct cleaning! read more

Great service from Edgar at Action Duct Cleaning. The ducts were perfectly clean after the service. He protected the flooring and surrounding area while cleaning through each vent. Very affordable too! read more

I Manage an apartment complex here in Pasadena and Action Duct Cleaning was hired to clean our dryer vents. I've dealt with so many likes of vendors and NO JOKE, THIS COMPANY IS THE BEST! Richard was the coordinator of the project with me, super responsive, great communicator and very professional. Jordan was the tech and he was beyond efficient, professional & wore a mask the whole time! He even took his shoes off to enter the units when needed. Jordan too is an amazing communicator and kept me updated along the way!!I Jordan respected the property and our safety the entire time. I am very particular and like things done a certain way, and they checked all the boxes on my list! If needed I would hire them again, and will be recommending them from a personal and professional standpoint. REALLY AWESOME CREW! Action Duct Cleaning is very lucky to have Richard & Jordan as part of their staff, or maybe I just really lucked out on getting them to help service the property! read more

I never thought I'd be writing a review for a hood duct cleaning company, but these guys were fantastic. The two young guys showed up for a 2pm appointment at 1:30pm and asked if I was in a hurry to leave (our restaurant isn't open yet and still under construction). I said I was fine and that my quote said the cleaning would take about 2 hours. They asked if I had to leave at 4pm and I said I had things to do so there was no rush. These guys finished at 5:30pm and did an amazing job! I watched them by cameras from my office and couldn't believe the places they were getting into and how busy they were. As a result, the hood and filters sparkle and they even mopped the kitchen floor after. I watched them take out a full-size trash can FULL OF GREASY RAGS. And the best part, their "first cleaning" price was $900 while Bryant Exhaust was asking $4000!!! The funny part is that when I responded back to Bryant's rep about scheduling an appointment and told them about Action's quote, he said that I'd regret using a "cut-rate" company and that by "kicking the can down the road it'd catch up to me". Whatever. All I know is that I seem to receive a postcard a week from Bryant and because of their outrageous quote I had top search for Action.. Thanks Bryant! I'm an Action Duct customer now for life! read more

I was really pleased with the service I received today. The technician, Garret was punctual and polite. He went right to work and really did a remarkable job cleaning my stove vent. I would definitely recommend this company. read more

Action Duct was referred by AARS Appliance Repair Service to service our dryer vent after fixing our dryer due to heat flow. Sunday that I called in for service and Sunday afternoon, they showed up. Amazing workmanship by Jesse and his brother. Punctual, trustworthy and reliable. I highly recommend this company for your duct cleaning at home or your business! Very professional and priced right! Thank you guys for a wonderful job! read more

This is the 2nd time we used Action Duct Cleaning Co. and we couldn't be happier and satisfied. Adam, the person who did the cleaning, called me to let me know he is on his way to my condo. He's very professional and explained to me how he was going to clean the dryer vent ducts. Our dryer vent ducts were a challenge because they were long and they were tucked inside a 12 foot ceiling. Adam was very patient and meticulous. He cleaned the area right away before moving to another task. He took photos of the inside of the vent ducts to show how clean they were. I highly recommend Adam and Action Duct Cleaning Company. Very happy customer. read more

Action Duct Cleaning technicians showed up on two different occasions unprepared to do the job per contract! We hired them to clean the dryer ducts at a 21-unit condominium complex. Turns out they are unreliable and irresponsible! Huge waste of time! They don't even deserve one star! But yelp won't allow you to post a zero star rating. Otherwise, that's what they'd get from the Board of Directors. read more

I scheduled dryer vent cleaning, waited half day, no show, no call. I re-scheduled it to another day: again, no show, no call. I called back, I was told he will look into it and call back: no call back. Wow! What a wonderful customer service!!!! I will not touch this company again with a ten foot pole. read more

I do not notice any difference, I still smell and notice dust coming from my AC. Also, their technician did leave a mess everywhere when he was finished. Then, a month later I receive a phone call from the owner leaving a voicemail message that his LA office is screaming at him for a bounced credit card I gave him. I handed his technician my credit card, signed his form and a month later I am getting this slanderous message accusing me of giving out bad credit cards????? I speak with owners wife and she asks me to read off the credit card and it turns out tech wrote my cc number wrong. I would advise this company to hire more qualified people. To consumers, be aware of what person this company sends to your house. What a nightmare!!!! Oh and no apology from this company from making such an accusatory statement. read more

call action duct to clean my dryer ducts... serviceman did not touch my dryer. he did go outside and cleaned the vent from the outside. I requested he clean the vent from the inside several times and he refused. I used this company in the past and they cleaned both sides of the vent as well the inside of the dryer. I phone the company and spoke with the GM he said he would call me back, Did not call me back. I called again they said ... after asking my name.... He was out to lunch. to date he did not call back. They charged me $149.00... but I put a stop payment on my check until they do their job as promised. read more

We live in a 4 story complex. They did a great job of cleaning our dryer ducts....but the mess they left was horrible. We have lint in the hallways, on the stairs, in the bushes and trees! This was a 2 day job and we did expect that they would at least clean up on the second day...but hey didn't. They had to see the mess, it was everywhere! Sorry, but it wouldn't use them again. read more

Once again, we had a phenomenal experience with Action Duct! Jesse was here this weekend cleaning the ducts for our entire complex. We also opted to have him do some individual work in our unit to clean our vents. He was absolutely amazing! Truly genuinely cared about us and doing great work to make sure our ducts/vents were perfectly clean! He is trustworthy, thorough and also just nice and fun. He was so great with our toddler, who thought that duct cleaning was the coolest thing ever, he spent time to chat with all of us and explain what he was doing (so it really became entertainment and learning for our son - and us too!). Thank you, Jesse! read more

WORST CUSTOMER SERVICE EVER!!! Each person I talked to did not listen to anything I had to say. They simply spoke as if they knew my building without ever coming to it. They cancelled my appointment without informing me of the change, and then tried to charge me an extra $150 for a ladder rental that wasn't necessary. When I tried expressing my disappointment with their service, I got a simple "Then good luck with another company." I was nothing but courteous to each of them, and got no respect in return. I would not recommend this company to anyone. read more

Andy is great, and the company is exactly the kind of company I want to give my business to. Isaac made the appointment and told me Andy would be here at 2. Not only was he here exactly at 2, he called me 45 minutes in advance just to confirm I would be here, and to let me know when he would arrive. He had cleaned out my clogged dryer vent in 10 minutes flat. Andy is my duct cleaner for life! read more

Our home owners association hired on ACTION DUCT and WOW!! what a difference - our dryer works wonderfully again! Andy knows what he's doing! read more

Action Duct recently serviced my home and I was happy with the outcome. Jesse was very helpful and courteous, and even came back later to check on something he had forgotten. I would highly recommend Action Duct for any HVAC needs. read more

At 9:30 this morning I spoke to Action Duct. By 11:15 Claudio showed up! Claudio was just amazing. He completely cleaned my dryer ducts and the identified a problem I have been living with for years. I have a booster fan that was noisy and not working properly. Claudio had to get under my house to fix the fan and the ducts. This turned out to be a bigger job than he anticipated but he stayed and took care of everything. I highly recommend Action Duct and Claudio! read more

Wow, I didn't get any service from this company, but I'm leaving this review because I was impressed by Fernando's time to give me very honest information. I called Action Duct Cleaning to get a quote for compressor replacement. Fernando answered the phone and told me that they don't do A/C repairs but cleaning. I asked how often we needed cleaning and how much they charge in case we need the service in the future. The A/C technician that came out to our house told us that we needed to clean every 2 years, but Fernando was honest enough to tell me that it needed to be cleaned every four years for residential use. When the time comes to clean our A/C, I will definitely think of Fernando and contact him. read more

When I first called Action Duct, I reached Joshua. After asking some relevant questions, Joshua gave me a very reasonable quote for cleaning all the air ducts plus the dryer duct. When I asked for their license number, Joshua was happy to give it. I proceeded to look them up on the state license board, the BBB, and NADCA, and they're definitely legit. On the day of the scheduled service, Andy the technician arrived right on time. He's very professional and efficient. He definitely takes pride in his work. Drop cloths were laid down to keep the carpet clean. The whole job took about 2 hours, and he cleaned up the flakes from the acoustic ceiling afterwards. There were no additional charges. Everything was up front and no BS. I will definitely call Action Duct next time I need my ducts cleaned. read more

Awesome job in cleaning out my dryer duct which was filthy with so much gunk -- hadn't cleaned it in 6 years. No wonder it was taking so long to dry my clothes. Claudio was very nice and upbeat. He cleaned from inside as well as outside my townhouse. He explained and showed me everything as he was doing his work. Very educational for me and I will be calling back for regular service maintenance. read more

We had our home serviced by Action Duct Cleaning and we are very satisfied with the job performed. Jesse was great in getting all our duct vents, furnace, bathroom extractor and drier cleaned. We have noticed that our system is working more efficiently than before and feels great for my sinus allergies that all the dust is gone. He also did some patching up in our system were there was a gap with some special metal tape that we had purchased. We would highly recommend this company if you are looking to get your ducts cleaned. read more

I had had 2 other companies come out, both on the phone said one thing and when on site had more BS reasons why they couldn't do the job, live in 2nd floor condo. Andy from Action Duct came out to clean my dryer vent and did a fantastic job. He was on time, great attitude, got the vent cleaned in under an hour and that is with moving a stackable washer/dryer That vent was clogged! The quote I received over the phone is exactly what I paid. I have also recommeded to the condo's management company to have the entire building done by a company that will do the job right the first time!! I so highly recommend Action Duct for duct cleaning services! read more

Andy showed up on time to clean out the Chimney. hasn't been touched in ten years. he did a great job. very tidy. there were no upcharges or additional fees. very straight forward and honest. would for sure hire again. A+ read more

Having zero experience with dryer-related issues, I relied on a recommendation from the dryer repair man hired by my warranty company to address issues with my clothes not drying fully after cycle completion. Late last week, Claudio from Action Duct come out to clean the ducts for my dryer. He was spectacular. He walked me through every step of the process he was performing on the ducts, taking pictures of the ducts afterwards for me to see how clean everything was. He made recommendations for additional repairs I could perform myself and walked me through how to do everything properly. He vacuumed up all of the lint that came out of the ducts, making sure my place was completely clean before leaving. I cannot speak highly enough for the excellent service I received. read more

We've used Andy from Action Duct Cleaning a couple of times. The first time when a raccoon decided to claw it's way into our ductwork. We didn't know what was happening until we turned on the heater! Andy pulled out a dead raccoon and cleaned-up the ducting. The second time was when we asked him to clean-up a rat infestation. It was so bad that he kindly told us he wouldn't take our money and recommended George Haney & Sons to put in new ducting. He's really a stand-up guy. I highly recommend them. read more

This company was so professional. We called in the AM and Andy come out to inspect our ducts. We thought a dead rodent got into the system, which wasn't the case. Andy spent a lot of time cleaning out the ducts, recommending some fixes we could make on our own to better seal areas. He really educated us on AC system in our home and went over all the details with us. Although the service is not cheap it was well worth every penny, you get what you pay for and previous companies never performed the services correctly until today! I would highly recommend this company, plus they've been in business since the 70s and are local!!! read more

I have zero experience with dryer-related issues, but I knew I had a problem with my dryer not fully drying the clothes after a drying cycle. I knew I had a build-up of lint in my dryer mesh and pipe, so I decided to call Action Duct Cleaning to see if they bring in a technician today to address the problem. They were able to fit me right in even at a really short notice, which was great. Claudio from Action Duct came out to clean the ducts from my dryer and I must honestly say, he was spectacular from start to finish. He went beyond his actual service by walking me through every step of the process while he was cleaning out the ducts. As a visual learner, it was helpful when he took pictures for me to clearly understand the problem and took before and after photos of the cleaning. While he was doing his cleaning, he also noticed other problems and was so helpful to address and fix the problem, while teaching me what I need to do to address these problems in the future. He even advised on how to do everything properly. The place was left clean and a really satisfied customer. I will definitely recommend him to anyone living in the San Gabriel Valley area. read more