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    Bird mites caused by damaged dryer vent.
    Siyu Y.

    Very irresponsible. Our dryer vent was damaged and caused a serious bird mite infestation and all they do is denying the connection. Our HOA scheduled dryer vent cleaning service with Action Duct Cleaning. A few weeks after the service, bird mites started showing up in our unit. After a quick investigation, it was due to damaged dryer vent, and birds came inside the vent, died there and brought in at least thousands of bird mites into our unit. It was horrible and we have to call exterminators and our handyman to fix it asap. And when we reach out to Action Duct Cleaning, they just kept denying it was caused by their service.

    Andy did an amazing job cleaning our kitchen hood and fan unit. He took the extra time to explain what he was doing and answered all my questions. He put in a lot of hard work as my home builder did a hack job doing the initial install (thanks, Pulte) that made putting the fan back in extremely challenging. But Andy did everything he could, he handled it like a professional. He said he was a stand up guy and wanted to do it right,, and his actions proved it 110%. Outstanding service. I would not hesitate to hire Action Duct again.

    Andy

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    Page 2 of 3

    Ask the Community - Action Duct Cleaning

    Review Highlights - Action Duct Cleaning

    Andy was prompt, personable, and professional (the three "Ps"!).

    Mentioned in 32 reviews

    Read more highlights

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    Pioneers Heating and Air

    Pioneers Heating and Air

    4.9
    (413 reviews)

    I woke up one Sunday morning to a nightmare scenario: something in my attic was leaking directly…read moreinto my kitchen. I assumed it was the AC unit sitting right above it, so I contacted Pioneers in a mild panic. They quickly put me in touch with Tomer, who showed up that same afternoon to take a look. From the moment he arrived, Tomer was calm, kind, and completely professional, which is exactly what you want when you're stressed about water dripping through your ceiling. He diagnosed the problem efficiently: our AC drip pan had overflowed due to a clogged drain pipe. He walked us through everything as he went, answering every question we threw at him without making us feel like we were slowing him down. He needed a couple of additional parts he didn't have on hand, so he promised to return Monday morning to finish the job. And he did, right on time. When yet another part turned out to be needed mid-repair, he didn't reschedule or leave us hanging. He went out, got it himself, and came straight back to finish what he started. No drama, no delays. While he was up in the attic, he also flagged some rat droppings and other pest concerns. But not in a pushy, upsell-y way, but just as a heads-up. "Here's what I'm seeing, I can get you a quote if you want." Refreshingly straightforward. Tomer turned a stressful Sunday emergency into a resolved problem by Monday afternoon. Thanks Pioneers H&A!

    Update: To be fair, I did not reach out to the company to discuss my concerns before posting my…read moreinitial review. After the review was posted, the owner, Motti, contacted me to better understand what happened and to address the situation. He offered to refund the service fee because I was dissatisfied with the experience. While they were not the ones to fix my heater, I do appreciate the effort to follow up and their apparent commitment to customer satisfaction. I hope others will still consider giving them a chance, and if issues arise, I'd recommend reaching out directly to discuss possible resolution.

    Action Duct Cleaning - hvac - Updated June 2026

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