OK folks...this one is a slam dunk. I run a network online that facilitates (for free) businesses and people to one another. So if you need a plumber, roofer, paver-or in this case an air duct cleaning company-we research all of this in the Southern California area for price/service weighted averages. In this case for Action-who has been around for all of my 25 years in the cleaning industry; they have BOTH. Hands down the least expensive, and honest, with the best service available. They are SO busy, this last visit was well worth the 2 week waiting time-don't be FOOLED, this is VERY important for your home or apartment (commercial buildings too). Clean those ducts every 2-3 years; and use these guys, or you'll end up using them next time. Mold is so serious, it can be lethal-my personal experience is what led me to these folks at Action, and that was 15 years ago-they have only gotten better. This isn't a review-it's a rave...818-749-1940. My tech's name was: Andy-he even did the dryer ducts in the service porch (included). Ask for him, and call way ahead of time! read more

Andy saved our hides! I was an on-site property manager in Sherman Oaks until a recent job change. Last December we had a huge plumbing emergency that caused massive leaking from the roof down through 3 floors to the garage level. So what does that have to do with ducting? I became the project manager over-seeing the removal of all the washers, dryers while we repaired the ceilings, walls & floors of those 3 levels. We accounted for painters to lay drywall and paint, electricians to reconnect the outlets, the washing machine service to reinstall the machines...but no one to connect the machines to the ducting. Yikes! It was friday after a week of no laundry, I had angry tenants prepping for holiday visitors and the need to do my own laundry after 2 weeks of reno-hell! I called Action Duct and they got Andy out to us within hours! He cleaned the ducts, re-connected our ductwork to the machines, through the wall holes, sealed it all up and made sure the mounts were secure before leaving. I was thrilled with the communication between the office and technician. Andy was polite to the residents, cleaned up his mess and left the space looking better than when he started. I shared the info with other property managers in the area and can't wait to call them to service my next place! read more

I called Action Duct for an appointment. Nick arrived with all his gear. He was very professional, thorough and willing to explain the process. He noticed the furnace needed a new filter so he recommended that I order it and reschedule. The new filter arrived. Nick returned and performed a complete job. At some point a register was rattling. I contacted Action Duct again. This time Andy arrived to check out the rattle. He re-adjusted it and recommended that I get a replacement due to potential rusting. Summary: They make a great team. They are hard-working, professional and take great pride in their workmanship. I will definitely call them again for the next round of cleaning. Thank you! read more

The customer service of this company is horrible. I was scheduled for a dryer vent cleaning at my condo with several other units. The appointment time comes and goes without anyone showing up. I call the company a little over an hour after the appointment time to let them know that I am still waiting. They take my number and tell me that they will get back to me after contacting the worker who is "on site." Three hours later, after not hearing back from them, I call once again. I am told that the technician marked down "no answer." I tell the woman that is impossible since I was waiting all morning for them to show. She offers to reschedule me for another day where they are cleaning vents for the condo, but I inform her that I purposely scheduled the vent cleaning for this day as I will not be around on the other day. She asks if the maintenance man can let them into my unit which is a ridiculous suggestion. She informs me that the only other option I have is to pay full price despite Action Duct being at fault for the screw-up. What a horrible way to do business! Avoid this company at all costs! read more

terrible service Technician did not show up. Did not call. I called the office several times. They never called back. Finally got technician on the phone ..an hour later still waiting. Would never recommend. read more

This was only one of two companies that would even come out to do a residential stove vent job, and the other company was unprofessional. The Action Duct technician called to let me know he would be a little late (traffic), which was very courteous. The tech (Andrew) was courteous, friendly, and efficient. He got right to work, did a thorough job, answered all my questions and explained what he did. He even had good advice on how to clean the vent filters in the future. Lastly, he cleaned up what he had dirtied, including the sink, and put plastic out to protect the cooktop. The price for a one hour job was very fair. I would use Action Duct again. read more

We have an indoor BBQ in a brick alcove with a chimney above it. (We love living in a 60 year old custom home. You don't see features like built in BBQs in the wall anymore.) When you cook, of course you plan on grease dripping downward. No one ever imagines that grease goes up in small particles when you BBQ. Well, after living here for 20+ years, there was grease dripping down the bricks above the grill, and it was disgusting looking! Trying to find someone to clean grease off of bricks (especially up a small chimney) is pretty hard. Action Duct Cleaning came to our rescue! This company is amazing, extremely professional, and the technician cleaned up as he went about the job. Jose worked on our BBQ and he was absolutely fantastic!! We couldn't be happier with the results and are grateful we found this company. We're not gonna wait 20 years to call them again! read more

I bought the house 7 months ago and I needed to get my heat ventilation system cleaned. It had not been cleaned since the previous owner for six years. After requesting an estimate from another company that took two weeks to respond, I called Action Duct. The Action Duct person asked about the house and asked what I thought I would need and any concerns I might have. They gave me a quote over the phone and set the date for the following week. They sent Andy out to do the work. He was here on time, took a look at what I would need. He explained to me what he planned to do and made certain I was comfortable with his plan. He cleaned the entire vent system put on new output registers throughout the house, that I had purchased ahead of time. It was recommended that I purchase my own registers when I called Action Duct and they would replace them. (saved me a whole lot of money buying them myself) Andy's work is excellent, he is clean neat, thorough and friendly, I highly recommend his work. The price was what they quoted me. It was significantly better than what was quoted to me by the other company. I highly recommend Action Duct. read more

Great service!!! Had another company out and they couldnt even find my duct exhaust opening! Very friendly and easy to work with to schedule! Definitely recommend!!! read more

Action Duct from Altadena did a dryer duct cleaning for our condominium complex. They were very professional and did an excellent job. No mess afterwards. We plan to use them gain! read more

Honest, on time, efficient, and reliable. Would absolutely use them again and highly recommend them.

We just completed our dryer duct cleaning using Action Duct Cleaning for our condominium complex. Andy was our technician and did a wonderful job on all of the participating units. He was timely, worked quickly and efficiently on 23 units. We had many units had not been done in years and had experienced ceiling leaks in the vent line to building's exterior. We could not believe how much lent was in our vent lines - even ones that had been cleaned a couple of years ago. Additionally, he did a beautiful job with the clean up. Cleaning really cut down my dryer's drying time... read more

I'm not one to write reviews unless I'm totally blown away and today I was! Andy Farr provided such excellent customer service that I felt the need to share my experience online, only to find out that it appears there are many people in the greater Los Angeles area that feel the same way about Andy and Action duct! Andy was polite, courteous, respectful, personable, thorough, efficient and he took the time to educate me on the service he was providing and it's importance as it relates to me personally. My husband and I purchased our home six months ago and we experienced the extreme heat in the summer and now the cold weather. As new homeowners we didn't really know the need for regular maintenance to the duct system but given the fact that our six month old has had respiratory issues for 3 months we thought we'd give it a shot and it is evident now that our duct system has a huge role in his health and our own! I highly suggest this company and we will definitely be using them again on a regular basis! read more

I was disappointed when Andy was to busy to come clean my vents, but Action sent Marvin and he was terrific too. He even detected and showed me where my vent had disconnected under the house and crawled right under and reconnected it. He also showed me how to check every couple of months to be sure it is venting correctly. I have used Action Duct for years now and highly recommend them. We started using them every year since we had a dryer fire and feel safe now. read more

Action Duct service technician, Andy, did amazing work cleaning our condo duct work and inspecting the roof unit. He went well above and beyond what I would normally expect relative to customer service. He made sure we understood what needed to be done next in working with an HVAC company and explained everything we needed to know about how the unit works. I am an out-of-state owner and he called me to be certain I had all the info I needed to make an informed decision relative to the next step. I trust Action Duct Cleaning Company, they are my "go to" company for anything related to duct cleaning. Truly experts and truly care about customer service. read more

A few days ago after using the heat for the first time this season I woke up with breathing difficulties and having lived in a 4 floors house since 93 we knew that the ducts and vents were the culprits! Being ignorant and without recommendations I consulted yelp and proceeded to call; from beginning to end 5 stars is very merited. Claudio and the most gentlemen workers promptly arrived at 9 o'clock with price and approximate time agreed over the phone with Joseph. The short of the story is that everything including a very dirty furnace because of missing filters ....our troops had to work until after 7 ( twice the time) and respected the price and wouldn't leave before the most perfects results accomplished ! Every grill cleaned, everything put back in place and extreme care to the environment ....we have beautiful pale wooden floors and staircases. Enough said lucky you will be to cross path ! read more

Called Action Duct to replace my dryer's vent hose and clean the vent and Andy did a great job. He came on the same day I called and he was able to hold the heavy dryer up while he replace the hose. Excellent job and a super nice guy. read more

Action Duct was contracted through our condo association to clean out our dryer ducts. The technician assigned to my unit was Alex M. He was friendly, polite, and above all else knowledgeable and thorough with the duct cleaning. I have noticed a marked improvement in the efficiency of my dryer. Alex was also kind enough to leave his direct phone number in case I noticed any issues after he left. read more

Excellent service! Went beyond the service call. Clean, fast and efficient. Jesse was very courteous and professional!

They did a great job at a fair price. Juan Moreno was very professional and we would hire again.

Tony (Orange County) has cleaned our dryer duct twice during the past few years. Both times have been very good experiences. He is on time and courteous. His work is quick and thorough. And, most importantly, our old dryer is working like new again! Thanks! read more

Andy arrived as scheduled, did a wonderful job. He is very professional and definitely highly recommended. Will call the same company again for the next ducts cleaning. read more

Andrew the service technician from Action Duct came today to clean my dryer vent. He was very polite, professional, and on time. After inspecting my dryer Andrew provided me with an honest evaluation of what he saw. He was so honest that he actually informed me that my dryer was ok and did not need to have the vent cleaned. The fact that he was so honest and that he saved me money instead of trying to take advantage of the situation was refreshing and incredible. Andrew and Action Duct have earned my respect as well as my loyalty. I will definitely be calling them in the future and recommending them to all my friends. read more

This review is specifically for the tech they sent Marvin, if you want this experience you'll have to ask for him in my opinion (and yes I have a basis for comparison). Marvin was excellent, incredibly knowledgable and genuinely passionate about what he was doing. He showed me before and after pictures, even caught an empty coffee cup a painter must have left in our vents and cleaned out quite a bit of gunk from the vents in general. For what feels like a very elective thing to do on your home it absolutely made a difference and the air quality feels much better, we don't get headaches or that feeling of breathing stuffy air anymore. He was incredibly thorough, polite, professional and most importantly detailed in his work. If you want this same result I can say with certainty you'll want to request him. I'm very glad because of a last minute cancellation from the manager who wouldn't reschedule earlier than two months away with us (lol) we actually got Marvin in his place, we actually got extremely lucky. Very happy we got our ducts cleaned and by him. read more

I believe there are multiple locations and I'm not sure if all are owned by the same people. I had my home serviced by the people at the Orange location. The reason I gave Action Duct a 5 star rating is primarily for their excellent customer service as you will read. I did a little research about duct cleaning prior to hiring and found a list of certified HVAC vendors on the National Air Duct Cleaners Assoc. (NADCA) website (I highly recommend visiting this site prior to hiring a vendor to do the work). I got myself educated on the process of duct cleaning and contacted a few vendors on the list of certified vendors to get some estimates. I decided to hire Action Duct based on two things: 1) they were in business the longest; and 2) they had the most competitive pricing. Feeling confident that I had done my research and found a credible vendor I was confident I had nothing to worry about with my decision to hire Action Duct. I made my appointment with Tracy who was very friendly and polite and in a few days one of their service tech came to my house on time to do the cleaning. The service tech was friendly and quickly got to work. Having some knowledge of how the process worked, I noticed right away that certain steps were not being performed as described by NADCA. In short, after the tech finished and left my house I noticed that almost everything was covered with black dust and debris even though the tech had vacuumed the floor and dusted certain areas. I quickly realized that this job was definitely not to NADCA's standards and so I called the office that day to explain all the dust and debris that still remained and the steps the service tech over looked during the cleaning process which probably contributed to all the dust and debris. This is where the 5 star rating is earned and well deserved. So I spoke with Tracy and she quickly apologized for the botched job and immediately assured me that they would not charge me for the work performed. I had taken photos of the dust and debris and so she asked if I could email them to her with a summary of what I had witnessed during the cleaning. That same day I got a call from the owner, Jim, as he took ownership and responsibility for the poor job. I was very impressed with how quickly they took action to rectify the situation. Jim offered to redo the cleaning with another service tech at absolutely no charge for the second cleaning. I was hesitant at first, not wanting to possibly go through another weekend of cleaning, but because of his genuine sincerity to restore my confidence in his company I agreed to have a tech come out a second time. There was a significant difference in the way the second service tech performed the cleaning verses the first time around, so I'm confident that the cleaning was performed correctly. I really commend Tracy and Jim for their excellent customer service and for their efforts to keep their customers happy and satisfied. read more