The worst customer service ever. Hold times are long, you get transferred to various departments and get conflicting information. Each phone call is 45 minutes to and hour and their agents have no authority. Good luck trying to talk with a supervisor, that ain't gonna happen. Many of their good employees left years ago and went to a competitor thus the decline in service. Cancelling is very difficult. each person they transfer you to tries to sell you on staying, setting up a better or different service. Very annoying. We cancelled and will never to business again with ADT. STAY AWAY FROM THIS SCUM BAG COMPANY read more

I decided to cancel their services after dealing with poor/incompetent tech support. Cancelling was also hard as they tried to sell a new camera and lowered their fees to convince me to stay. They also tried to bad mouth VIVInT. But to no avail as i was set to cancelling them. read more

Straight garbage company!!! Laid with the prices that agreed over the phone as soon as you give them credit card they charge you whatever they want. Very shady business not recommend to work with them stay far away read more

bad service liar they damage your house and they collect their monthly money. If you don't pay, they put it in a collection stupid company.

I will never do business with ADT again. They are overpriced, and their business model is designed to trap you with costly upgrades while extending your contract end-date. When you try to cancel your service, they put you in a 60-day "wait and see" program and then make it hard to reach anyone who can cancel your account. In my experience, ADT, the parent company, is not a company to do business with. There are many better home security providers. Check Consumer Reports. read more

I just had an incredibly bad experinece with ADT Security Systems. I am a very long standiing (over 15 years) customer and I called tech support to help me add a secondary code into my system. The representative, Ms. Gabrielle, tried for almost an hour and could not help me even though she even did a video call with me. Then she had me download the ADT Pulse app and to add a secondary code (I had to download, reset password and login) and then she said "Oh you cant do it on your phone. You have to do it on your computer. Its 11 pm, I have been trying to do this for over an hour and no success. So, I politely asked if she would consider sending a technician to check out whats wrong. The lady immediately became extremely rude repeating "If I send a tech to enter a code, I will have to charge you". I said, "I am not asking a tech to come enter my code, I am asking a tech to see what is wrong with my panel that you cannot help me add a second code". She kept getting more rude, refusing to let me talk to a supervisor. At this point, I got mad too and told her I would put a review on Yelp and she said "I DONT CARE!!!" Can you believe the audacity? I will probably discontinue with ADT and get a new security company because of this one instance. I hope someone form ADT reads this and replies to me. My email address is wmkazi@gmail.com. read more

I had their service for years since 2013 after being on the phone with such a perfect employee and professional they stated a tech would come out and all I had to pay was 53 for the door camera and to have my old unit serviced the gentleman can out who brought another person who was very rude they were racist and demanding they wanted more money from me and for me to get another device I called and was told I was the racist and that adt would never service me again I was refused to speak with a manager so I sign up for VIVENT security service they were more professional and cheaper 36.oo a month and better equipment read more

I had ADT for 20 years and tried to cancel and I had to call 4 times to actually speak with the right person. I was to receive a call back but it never arrived. I was sent by a representative to an automated area that continued to ask why I was cancelling and the only way to get out was to hang up and call again. When I finally reached someone who could help she kept me on the phone for over 1 hour. She was trying to convince me to stay, based on the extremely hard sale, she was probably being paid a commission if she got me not to cancel. The next day I got a bill for another 6 months of service, even though the account had been cancelled and ADT confirmed that the account was canceled but wanted to be paid for another 6 months. This is the worst and most dishonest company I have ever done business with. I have reported them to every governmental agency available. read more

Not able to reach customer service at any time. Once the line is off hold you are either disconnected or they can hear you on the other end. Not able to get a technician to the address to assist with the problems. My time with ADT has caused my blood pressure to increase. read more

WHAT A MISTAKE! I read the reviews when our system went down and needed to be updated. We've had this service over 40 years through all the company changes and had never had too many problems with (ADT) so decided to stay with them in spite of all the bad reviews. Well I've learned my lesson this is probably the worst company in existence. Their customer service is everything all the bad reviews have said - and more. Give it minus 10 if that was possible! We paid close to $1000 to have the whole system updated and within three months the batteries are all dead. When I called for customer service, which was a horrible experience ( and many, many hours) they don't return calls, they don't get back to you, you're on the phone for endless hours. Half the time you can't understand what they are saying and half the time they don't understand what you are saying. Even though we purchased a service contract they still wanted to charge us for sending out a technician. They said all they could do was provide us the parts, through the mail, and we could repair it ourselves - EXCUSE ME? It is now over three weeks since our first call we have talked to five different people five different promises to send our batteries in the mail we have still not received them and every time we try to contact them it turns into an hour long/day long problem. DO NOT IGNORE THE REVIEWS or you'll regret it forever! RING/VIVANT/SIMPLE SAFE / anything but ADT read more

This is the worst company I ever had to deal with. I paid for a service for a year that they did not give me. I cancelled one service and they ended up canceling all my services and charging me a cancellation fee. When I tried calling to speak to someone I was transfered to six different people and no one could help. Then when I think it is taken care of I see my credit card is still being charged for services I don't have and there is no one to talk to. do not use this company you will be so sorry. read more

Horrible customer service! I have been put on hold for 2 hours for a customer service representative to tell me that I need to call a different department. I was transferred to another department and had to stay on for another 2 hours for a human response. This is why they charge me a $100 per month service fee. You should never ever trust ADT. All they do is collect their money and provide zero customer service. In case you are wondering, I have been a customer for over 20 years, and it has never been this bad. This is not a covid issue since most customer service reps work remotely. This is about a company monopolizing the market by buying all of the competitors and the FTC letting them get away with it. I am going to be looking for a new monitoring service. read more

If you are considering them, run away fast! They are fine until any problem arises and then they are impossible to communicate with. We have been fighting a billing issue for six months and have spent 26 hours on the phone, being transferred back and forth and telling our story over and over and over with no results. We also had a bad alarm system, which a parade of techs claimed to have fixed but never did! They will leave you on hold for, literally, hours. How they have gotten so big, I cannot imagine! read more