Although I didn't have any service done to my vehicle, I still want to take the time to post this…read morereview for Max, who was inside the shop when we arrived a few hours before closing on a Sunday afternoon. Some idiot dropped a significant piece of wood from their vehicle onto Aliso Viejo Parkway. I was not able to break suddenly because there was a car behind me and I couldn't swerve to the right because there was a car in that lane so I sadly had to make contact with it. It caused a leak undercarriage so we needed to find out more critical information about it. Max was able to get us in and give us an assessment within an hour or so, without charge. Many places will charge an assessment fee but Pep Boys did not. Thank you so much for taking on our urgent situation, providing us with an online diagnostic with photos, and with next steps - at no cost. We really appreciate your kindness and understanding!

I wanted to take a moment to recognize Giovanny at Pep Boys Service for the exceptional service he…read moreprovided. From the moment I arrived, Giovanny was professional, knowledgeable, and genuinely focused on making sure I had a great experience. He took the time to explain everything clearly, answered all of my questions, and made sure I understood what was being done with my vehicle. I never felt rushed or pressured, which is something that really stands out in a service environment. What impressed me most was Giovanny's communication and attention to detail. He treated me with respect, kept me informed throughout the process, and went above and beyond to make sure everything was handled properly. His professionalism reflects extremely well on Pep Boys and the level of service the company strives to provide. I believe employees like Giovanny deserve to be recognized by corporate leadership. He represents the company extremely well, and his customer service is exactly the type of experience that builds trust and keeps customers coming back. Thank you, Giovanny, for taking such great care of me. Pep Boys is fortunate to have someone like you on the team.

Very friendly and helpful and super knowledgeable. Fixed our problem and saved us a lot of money…read more Totally recommend this business

My OBS F250 truck door handle broke and Angel quickly got me the help I needed! This store is lucky…read moreto have his service.

Tom was very helpful and got us in and out with the right coolant , everyone was extremely kind and…read moreefficient. Thanks guys !

Love Thomas! Go for Thomas! He is the best, smartest, most helpful employee and gave me the best…read morecustomer experience! I very much appreciate all his help and expertise

Amazing Business, Amazing People. Trustworthy, Honest and extremely knowledgable…read more The quality of their work is top notch.

Absolutely recommend. The place may not look like much in terms of appearances, but my experience…read morewith them has been better than most other places with much "fancier" decoration. Not only that, but their prices are fair. I got a pair of my corolla rotors machined for $45, way better than those other name brand parts places quoted. And they also got the job done quickly, the rotors looked excellent, AND they answer their phone consistently, which is hard to find in a lot of places. I was treated with respect and professionalism. They clearly knew their stuff. Would call on them again when needed without hesitation.

For a relatively small auto parts store orange engine manages to keep a large selection of parts…read moreand accessories on hand for sale. My boat is in a slip in Dana Point harbor. I needed a switch for the raw water wash down pump. West Marine didn't have it in stock. Orange engine had what I needed.

Great customer service! Always helpful and always have my parts. Good selection of parts and…read moresupplies.

Really happy with my experience at Rebel Off Road. They did my lift, regear, ball joints, diff…read morecovers, plus some custom body work and inner fender trimming for clearance. I had a couple clearance issues after the install, but they were quick to fix everything and made it right. Ryan was a big help throughout the process and was great to work with. Overall, solid experience and I'd definitely come back for more work.

"READ THE 1-STAR REVIEWS FIRST - FATAL SAFETY FAILURE" I…read morechose Rebel Off Road because I trusted their professional image and public reputation, but what I experienced was shocking, stressful, and completely unacceptable. Throughout this situation, I tried to remain professional and respectful and expressed my willingness to resolve everything amicably. Yet, after paying nearly $4,000 for a re-gear service, I discovered a massive gear oil leak covering my driveway the very next morning due to an improperly secured axle. This left my driveway stained and reeking of gear oil--with professional cleaning estimates ranging from $400 to $600--and I spent the entire weekend in anxiety, questioning whether my truck was even safe to drive, and eventually having to return it on Monday, which disrupted my business. During this process, I was communicating with my assigned service advisor, but responses were often delayed, unclear, or evasive; messages went unanswered, questions were redirected, and clear answers were difficult to obtain. When I brought the truck back, it was described as "just a loose axle" and claimed fixed, yet no documentation was provided proving that the differential or internal gears were inspected after I had driven it for an hour while leaking. Their claim that "there is no problem" or "everything is fine" is something no reasonable person could trust. With re-gear work, any mistake or improper setup often only becomes apparent after several thousand miles of driving. This is why a formal guarantee is not just a request, but a necessity. When I requested a formal written warranty, they only gave me a $0 invoice with no actual warranty terms or duration. For days, I calmly requested two very reasonable things: a formal written warranty and a fair resolution for the driveway damage. I never demanded compensation for emotional distress or lost business time; I simply asked for accountability. After experiencing this, I looked through other reviews and realized that my experience was not an isolated incident. I strongly urge everyone to READ THE 1-STAR REVIEWS FIRST before coming here. You will see a chilling and habitual pattern: dodging responsibility, being 'afraid of standing behind their work,' and sneakily adding extra charges--then claiming they are unavoidable. In fact, I later realized the overcharge I experienced was just a small fraction compared to what others have reported. You will also notice that the owner's responses to negative reviews are always the same--robotic, defensive, and dismissive. They publicly ask customers to 'contact us' to give the appearance of being helpful, but it is nothing more than a deceptive marketing tactic. If they truly intended to resolve these issues, my driveway wouldn't still be stained, and I wouldn't be left with a useless $0 invoice instead of a real warranty. The fact that these 1-star reviews remain unchanged proves that their 'invitation to talk' is a sham and nothing ever gets resolved. They have a template for excuses but no manual for accountability. I am sharing my experience and my filing with the Bureau of Automotive Repair (BAR) so that other victims know there is a formal way to seek accountability. After seeing so many similar complaints, I strongly encourage anyone who has had similar experiences with their safety, property damage, or deceptive billing to file a formal complaint with the BAR as well. As a business owner for over 20 years, I understand mistakes happen, but I cannot accept a refusal to take responsibility. I am now filing a formal complaint with the Bureau of Automotive Repair and initiating a credit card dispute. A strong online presence means nothing if a company fails to protect its customers' safety and property. [UPDATE: Response to the Owner's Reply] The owner's response below is exactly what I warned about: a robotic, defensive excuse that shifts the blame. They claim a 'failed C-clip' on an aftermarket part, but as any professional knows, this is a clear sign of improper installation, not a part failure. They also claim they 'verified' no internal damage, yet they provided zero technical proof or a detailed inspection report after I drove with no oil for an hour. Mentioning a '90-day warranty' now is laughable--if that were true, why did they refuse to provide a formal written warranty when I asked for it repeatedly for days? Their response is just another marketing tactic to look responsible in public while remaining unaccountable in private. My filing with the BAR and the credit card dispute will proceed as planned.

Giovanna was fantastic! A great experience, we could not be more pleased and we highly recommend…read moreher and Mercedes -Benz of Laguna Niguel!

Giovanna was very helpful and nice, made buying very easy. Glad we could get a car from this…read moredealership.

BEWARE. THEY LIE. CONTINUE READING FOR THE UPDATE:…read more These guys are pure liars. Do not buy a car from them. I had worked out a deal to purchase a Escalade IQ. During the deal, I told them, I need to make sure service will not be an issue. We drive a lot, so we need a loaner and need to be able to put miles on a loaner. Will this be a problem? The sales rep said no we will take care of you. Been to two services, they are trying to limit us to 50 miles a day and saying the loaner can only be used for 24 hours. Now here's the best part, we traded in our Tesla of 3 years with 55,000 miles. The second service, was a battery problem that we didn't feel safe driving and they didn't feel safe for us to drive it. So we had the loaner for about 3 weeks and now there other issues and they don't want to give us a loaner... This dealership is a scam and just wants to make a sale.. they don't care about the client and they will say any lie to get the deal.

Recently took in my Cadillac lyric for service. Stephen in the service department is above and…read morebeyond, had a loaner car all ready to go and got me in and out quickly. A+ service for Stephen. This is what I've come to expect from CADILLAC.