Approached the counter for the General manager to not even look up to acknowledge his customer…read more Then was told, due to him being the only one staffed that I'd have to wait to be helped until everyone else is line is taken care of. If that's how the person in charge conducts themselves l, then I don't want to give that branch my money.

Advance Auto does a great job with hours, buyer interaction and prices. First time coming to this…read morelocation and it was good shopping. Most of the isles were stocked. Only one guy at the cashier, but people were busy snapping up deals. Prices are a bit lower than at other places I've been to: as far as Advanced Auto goes, this is one of the better ones. Sales, friendliness, AC is on and there were blooming flowers out front. Review: 5

What a pleasant purchasing experience! I decided to give them a shot as they are near my house…read more Idris was phenomenal! He provided a high level of customer service and is so knowledgeable. From beginning to end he really patiently guided me through the process. The entire process was smooth and easy with not much back and forth. Ayham is a finance whiz with such a friendly and straightforward approach. Everything was transparent and hassle-free. I really cannot have expected much more. Not to mention I love my new car!! I highly recommend them!!

I have previously purchased (3) vehicles from the dealership. The most recent experience was I…read moretraded my 2016 Jeep Gr Cherokee for a Toyota Corolla. After one week I realized a small car is not for me. I went back into the dealership and test drove a Jeep Compass, but did not like it. I asked if I could buy back my Jeep Gr Cherokee that I had traded in. They offered to pay off the toyota which I had financed and sell me back the Jeep that I had traded in one week prior for $7,000.00 more than they had just given me as a trade in value. I refused. They finally came down to offering to sell the jeep back to me for $3,000.00 more than they had just given me as a tradename. MY POINT IS: BUYER BEWARE WHEN YOU'RE DEALING WITH SAFFORD KIA MANASSAS. They act like they really care about you, but truly its all about the money for them. I will not be returning to this dealership for any future vehicles!!!!!!

Huge shout out to NTB on Centreville Rd. in Manassas! After I took my vehicle to the NTB in Burke…read morefor four new tires, my car was wobbling so badly. I took it back and had the tires rebalanced not twice, but 3 times (an hour each time). They assured me the balancing was fine and sent me on my way. My car still wobbled significantly. I called NTB on Centreville Rd. and spoke with Brian and explained the situation. He told me I could bring it in and he had my car taken in within minutes of showing up. He was extremely courteous, efficient and highly knowledgeable. He advised me that the prior balancing job(s) were not done properly and explained exactly how, and what needed to be done to correct it. The worst was the rear passenger tire which was at 300, when the max for trucks (which my car isn't even a truck, is .5)!! Absolutely unacceptable and could have destroyed my suspension and other issues! Brian and NTB Centreville Rd. took care of my vehicle at no expense to me despite the issue not being caused by his shop, but the Burke shop. I HIGHLY recommend NTB on 8930 Centreville Rd in Manassas and Brian!

Recently changed 2 tires at this shop. Staff is very helpful and accommodating…read moreThank you and would return

Absolute garbage place !!!! I had my vehicle towed about 4-5 days ago every single day they have…read morenot had one singular driver who is able to tow my vehicle back lazy workers they charge a horrendous $85 a day to keep your vehicle staff is very unprofessional ! I recommend you stay away from this place !!!

Great service and nice people. Get my state inspections and other service done there.read more

Absolutely the worst place to get parts. Run. Don't walk from this company. Ordered transmission…read moreand transfer case for an Explorer. What was sent to me was those parts for a Ford Edge. Started the return process a week ago. I returned the transfer case myself because it was small enough to fit into my other vehicle. Drove to the warehouse to exchange and the one for the exchange they had tagged as for an Explorer was ALSO for an Edge. Decided to return the transfer case and transmission right then. Sourced a different part from another company while waiting for the return to be initiated. This was a week ago. I was promised a week ago that the transmission (sitting on a pallet and too heavy for me to pick up) would be picked up by a driver "tomorrow". I've called each day since then and was assured that it would be "tomorrow". Finally contacted the "Sales Manager" and was again told "tomorrow". It is BEYOND RIDICULOUS that it takes a week to pick up the part especially when the warehouse is 10 minutes away. IT is also UNACCEPTABLE that the part is on a list and not getting picked up and that "dispatch" cannot call a driver and make sure that they swing by the shop and pick up the part. The ONLY honest and competent person I've dealt with is the guy in the warehouse who took my transfer case. 1) Don't know what parts they have (labeled wrong in their system) 2) Sales people are clueless 3) Return process is ridiculously long 4) Dishonest reps at every stage of the process Again. Run. Don't walk away from this shady company. This company gets ZERO stars from me. But I have to give it at least one star to post this review.

Jeff is the man with a plan we national auto repair have been using them for 20 years plus and he…read morehas been an absolute pleasure to deal with thank you Jeff!!!!

The VW dealer told me I needed new rear brakes, but the price seemed way high (pads and rotors. I…read morecalled Gainesville to get a price quote, hoping to save a few bucks. They asked me to come in so they could look at it, as Atlases have a couple of versions, and they wanted to verify the setup. I came in, they pulled the wheels and told me the price (much better, 30% lower), but that I should wait 5k miles, that there was plenty of life left, and it would certainly pass inspection. No charge for the inspection. I was fully ready to do the job. I am impressed by their honesty and will return for the job in a few months.

Staff is polite and professional. Be careful if you have a large job, as they don't cap the shop…read moresupplies charges, which is a standard business practice to avoid ballooning charges for large jobs. I was just charged their standard 8% on a brake repair job, which brought the shop supplies charge to $82.00. Shop supplies charges are for rags, other supplies, environmental fees, etc. Further, when their service rep gave me the estimate, the shop supplies charge percentage was not discusssed. AI advises most independent garages cap this charge at $30-40. I won't be a return customer.

I go here for car inspections. Friendly and efficient. There are chairs and WiFi for the wait.read more

Dropped my car off Monday evening. Cindy called me the next morning to go over what issue I was…read morehaving with my car. She let me know that a mechanic would check it out and soon as possible and she would be calling me back. Turned out it was the alternator. The part was ordered and my car was ready for pickup Wednesday afternoon. I'm very satisfied with the customer service, Cindy is great, and the cost of the repair.

I always recommend! I have been going to Bill's for years now, Happen to find the shop by…read morerecommendation. They have been great to work with giving it to you straight forward as to what needs to be done and what does not. I appreciate this, as most places will sell you a service you don't need. Will continue to be a repeat customer.

Professional, reasonable, clean. I've recently stated taking my car here rather than the…read moredealership, and k always feel good about it