Have teen taking our shop cars and personal vehicles there for 10 years now- extremely fair,…read morecompetent and trustworthy. I've never had an issue and they do great work! Preston/IAS Corp

Outstanding service at an affordable price. I've brought…read moreseveral cars here and could not have been happier. They will not try to up sell or provide anything you don't need or ask for. Very Honest and reliable! Thank you!!!!

Clean, well-stocked auto parts store with plenty of parking. Lot is well lit but entry is tad…read morepainful at heavy traffic times on E Little Creek Rd. They perform free on-site battery checks and also have a loaner OBD II diagnostic tool to scan (and erase) vehicle computer codes. On most occasions, they hold your drivers license as collateral. Recently, they've been going to your vehicle themselves, likely because there have been "episodes?" Most employees are service oriented with a few persnickety outliers. Javier is probably my go-to guy at this location for friendliness and general knowledge. It's always nice when you're working on a project car, AKA my life as a Father, and you're greeted by his familiar face as he says "how's the repair on the QX4 going?" Moreover, he told me that O'Reillys price matches in-stock Amazon items exclusively sold/shipped by Amazon. This is a huge game changer when it comes to frugal bargain car part shopping; plan ahead though because they can't guarantee 2 day shipping. I will say, this may be dependent on who's working as another employee recently refuted this claim.

Very un helpful register work was beyond rude I can guarantee you I rather go anywhere else but…read morethis O'Reillys I have never ever been to an O'Reillys with this level of customer service in my life and I am a previous worker there so I know the standards that they should operate at the treatment was ridiculous I'm a customer who's paying a lot of money for parts I shouldn't be treated like trash I wouldn't go there personally

These guys are great! I really like them...they attentively listen to me bumble through my car…read morequestions. I am really lost on what to do, what to buy and where to put it in my car. They are SUPER kind about my novice level of experience and always make me feel welcome to come back.

Five dollars and ninety-nine cents. What could have been a slam-dunk-customer-for-life kinda deal…read morequickly became a "I am never coming back here". After 15 years (check my name in your system) of going to this store and being treated well (that's why 2 stars and not just 1) I was treated like an idiot and as someone trying to scam them. They gave me the wrong oil filter and I realized it once I tried to put the O-ring on. The manager, James, was hell-bent on telling me that the rubber O-ring was "covered in oil" and thus unrefundable even though it was Advance Auto who sold me the wrong filter. No apologies were offered. Instead, James compared both the old and new O-rings by pulling them with his fingers to show me they were the same size. Ridiculous. Never going back. Too many other auto parts places in and around Larchmont. See ya.

Car buying should be a fun, exciting and memorable in a positive way. You never know what someone's…read morestory is. But, when the customers are buying a car they are buying something that will hold and create memories. Our first Hyundia was a 2017 Santa Fe that we bought while stationed in Oklahoma. That car holds many memories of road trips, military moves, the drive home from the adoption celebration of our two children and so much more. Last night we had nothing but the best at Southern Hyundia in Newport News. When we arrived we walked up. The goofy family of four that we are. As we approached the doors, Joel popped on out. He was as jolly as could be ready to help. Now I was already nervous walking in to start this process as we just had a negative experience at a different local dealership for a different brand 6 days prior. So I was slightly expecting the same service. Joel proved us wrong in just under a minute that he was here to help this family of four. He greeted us, introduced himself, then asked for all our names. He shook our hand including my children which is a major plus in my book. He heard our daughter's name and pronounced it correctly not once but twice. For whatever reason some have trouble with her name. He asked what we were looking at and we began the process. He provided us with a lot of information about Hyundia, what they offer, what comes with a purchase and so on. He knows his stuff. He showed us the palisades that we wanted to see. He explained all the trims he had. He not only spoke to my husband but me as well. That is a big deal to me. My husband and I work together not separate. We make decisions together. He was engaging with our children the whole time. Our test drive was fantastic. Simple and painless. We were able to test drive just us as a family of four. Joel stayed back and let us go to town. We were able to be comfortable and have candid conversations in the car while I drove around. When we got back we were ready to talk numbers, sign that dotted line many times and go home with our new family vehicle. Joel got our kiddos set up in the lounge with snacks, coffee and water... don't judge they are 13 and 18 LOL. He got my husband set up with a coffee and took care of me as well. We sat down and went through the process. We're were greeted a few times by different employees. It began to feel more like a business deal with family. I liked that the "numbers" were processed through in an open area behind a few glass windows. Made it feel more transparent. Once we talked numbers and settled on something we were set. We headed into Chris B.'s office. He was the money man. He got us all set up, was very thorough in his work. There was a video we had to watch and engage with. I personally had no problem with it. It made me more informed. Chris was professional and engaging the whole process. He made sure we were taking care of. When we negotiated a few times not once did he seem annoyed or irritated. He did his job, but was positive and respectful in all his approaches. Hyundia itself seems to care. We had the same top notch service in Oklahoma. Almost identical. We actually became friends with our sales associate so much so that I sent her a text once I was home about our new ride. She was excited for us. As we were going through the whole process I was looking for signs that this is what we should be doing. I've been doing that for a very long time. Last night was one sign after another. Without going into details, cliff note version... Maine, children, college, military, retired military, and much more. In the end we purchased a 2026 Hyundia Palisade Calligraphy Edition in creamy white. Now I shall go grab myself my emotional support water bottle, a blankie and sit on the couch... to read the manual to our new whip! I highly recommend Southern Hyundia in Newport News. If you go I hope you're blessed to work with Joel and Chris B.

My wife and I travel so why not a new car we live in pa…read more and we new are new car needed a oil change and tire rotation. Oil change would be do when we are going to see child in military so made appointment A week before going down talked to Larry and he told me he had A 1pm appointment and I agreed to the time. showed up 15 min before appointment and left car for oil and tire rotation came back 2hour later and car not done Larry gave me some bs line and I asked how much longer do I have to wait rob the other fool at the counter told me it would be before 5pm. Asked to talk to the service manager and he never took the time to talk to me sat there for another 15min and someone came out never said ho he was but got us out of there . Wife said it could have been a lot better but I say COULD`VE BEEN BETTER

The staff is so nice and helpful here…read more I called ahead to make sure they had the part I need. I was changing the cabin air filters in our vehicles. I also picked up some windshield wiper fluid and grabbed a sunshade. When I went to the register the worker asked if I wanted to take the shade outside to make sure it fit first. I thought that was super nice. It did fit and I did purchase it.

Awesome service! We purchased a battery ... it was installed, and we were on our way in less than…read more30 minutes! Thanks guys!

We ran into an urgent issue during travel and AAA tow guys recommended this place - I'm glad they…read moredid! Not only did they start working on the car first thing once they opened, they were also affordable, communicative and understanding. They gave us an estimate on when it would be ready and beat their own time!

I called ahead and they got me right in. Extremely professional, very nice people. It is my second…read moretime being there and we will go back again. They fixed my tire perfectly and when it's time for new tires, their prices are very competitive.

My car wouldn't turn over. Everything was working great it's just my starter wasn't turning over…read morewhen you would start it. So we had my car towed here to get fixed. We figured they did great with fixing my car a few months back when my brakes went out so we'd go there again. Well to say the least they put a new starter in but now the display in my car isn't working it's just a black screen. No radio, no gps no nothing. We told them about it and the guy came out and messed with the fuse box and said nothing they can do. I called them this morning and explained everything and the first thing that came out of this persons mouth was and I quote "It's not our fault". Now I don't know about anyone else but it was working fine when they got my car and now it's not working at all.

The worst service ever! I was there last 3 years for state inspection, tire rotation and oil change…read morewith my 3rd very old car. Last year they told me everything is OK but should clean head lights for next year inspection and I did it. I didn't drive this car more than 200 miles last year so nothing could change but they told me that 2 engine mount need to be replaced and rear shocks to pass inspection. To fix that they wanted close to $2000. Plus it was other things to fix and total would be about $3000? I told them to reject inspection. After 1 hr I went to pickup my car and they charge me for oil change and tire rotation and state inspection. When I came to car I noticed that they didn't touch tires! I new that because wheel cover plates were in same bad position to cover air access to tire and I strictly mention about that in front when I left car. So unreliable and not honest service! I am wondering if they changed oil at all?

I've been buying from BAP/Geon for years. Everything I build is old or oddball. They always seem to…read morehave or can easily get what I need fast. They have put many VW beetles and Type 2 and type 3 Vws back on the road here in the northern neck!! Thanks, from Chuck and Sheila

Excellent place for Import parts! Great service from the employees at the NN Jefferson location!!read more