Marc Laverdiere Today Aegis is a fantastic company that looks out for its clients. Our A/C died! Tom came out several times at no charge, and though our system was under warranty, Carrier no longer made the part we needed. Instead of having to buy a brand new A/C Aegis found us a second hand one that was newer than ours and they installed it free of charge. We've been with Aegis for 20 years and plan to stay another 20. Outstanding!!!!!! read less read more

please note no recent reviews should say a lot. they installed a unit for me 8 years ago and the compressor has failed. it is covered under 10 year warranty and they refuse to resolve the issue. I called to get the issue resolved and was hung up on and they refuse to answer calls or respond to voice message meanwhile I am left without AC in my main level for a week now. shame on them. use at your own risk. read more

Aegis has phenomenal customer service and have serviced our family A/C on two different occasions with a sense of urgency. Two years ago, our A/C wasn't cooling our home and someone came out the same day to check our situation and helped us get back up and running. This time, they did the same thing. Came the same day I called and offered us reasonable options to get our house cooling again. Through Aegis we changed out our whole system and when we called them to adjust the air flow, Tom was responsive and eager to help us. I would recommend Aegis. read more

They were my second call/quote, and boy am I happy I called them! Their sales rep, Konstantine was polite, professional and upfront. We had to replace our upstairs heat pump, and we're extremely pleased with the cost ($2,000 off!) and time table for installation. The team that came to do the install were equally polite and professional - they wore slipper covers, put down tarps, cleaned up afterward - everything. They were polite, quiet and pleasant. I cannot recommend them enough to make a horrible circumstance a pleasant experience! read more

Very timely in checking out my Air Conditioner. Recharged until a new coil was installed a couple of days later. A pleasure dealing with Mike on the phone and Fredi who did all the work. Fredi gave me a good explanation on what was needed. The temperature was over 90 degrees and they wanted to make sure that my house would not be unbearable in the meantime read more

Absolute worst company I've ever imagined was even possible. Would give them negative stars if I could. The receptionists are disgustingly rude and unprofessional. Their response time was awful and lengthy. It took them multiple days to fix my air with two dogs and a baby in the home at the end of August (when it was over 95 degrees Fahrenheit outside). Do not waste your time or money using this company. They are THE WORST "company" I have ever experienced by a milestone. read more

Awesome service! Called at 10 and the technician (Konstantine) came the same day (and I think he's the owner as well). Saved me from having overheated bedrooms on a 90-degree day with a houseful of company coming to spend the night. Total cost was less than others' fees just to show up. Highly recommended. (PS he told me Aegis is the same company as KPI AIR so I'm going to post the same positive review there.) read more

Last year Aegis replaced two of our AC units. They had to come several times because the secind one was not installed properly. This year the AC unit in our top floor was not working properly. We called them today and, to their credit, they sent a technician within the hour. The problem was the technician was rude and condescending. He even grinned (laughed) when I didn't know the answer to his question. He then gave me a lecture about how the filters were dirty and needed to be replaced once a month. I told him the filters had recently been replaced and he grinned again and said that was impossible. He changed the filters, said the units were working fine, and charged me $150.00 with another grin. I told him I didn't appreciate his condescending attitude and that they were losing a customer because of it. He didn't seem to care too much. My husband confirmed that we had recently changed the filters. I guess we'll be calling a good HVAC company to get a diagnosis other than "you need to change the filters." Aegis, all your technicians, whether they are part of your family or not, are representing your company. I recommend you invest in customer service. Based on other comments, this is a reocurring issue with your company. Unacceptable. read more

Aegis is a rip off. The technician came to my house because my water would not heat. He checked it out and then "reset" it. He charged $35 and left before the "20 minutes" for the water to warm up occurred. Of course, the water never warmed and I had to get a new heater from a different company. I will not use them again. read more

DO NOT USE AEGIS!!!! I should have checked the Better Business Bureau before using Aegis Heating and Cooling (Fairfax) where they have an F-rating. Price was average (bought a $6k heat pump and AHU) but when it comes to service, the Ioannou family is HORRIBLE. You can only speak to the receptionist Betsy unless you are buying something. My 9 month old Carrier system is no longer working and Aegis said it will be 10 days before they can come out to look at what is wrong. I asked to speak to the manager (this is my second issue with them, the manager is one of the Ioannou's who keeps talking himself up and says he is not a liar, which i feel he is), and Betsy says she will leave a message on his desk. Never a response if something is wrong and she won't connect you to any of the managers. Andy or Cyrus Ioannou will not respond to you unless you are calling them to purchase something. Betsy the receptionist went so far as to say their office really isn't an office when i said i would like to come out and speak to a manager. HORRIBLE SERVICE....DO NOT USE!!!! Definitely check out the Better Business Bureau where Aegis receives an "F" rating...and if the person who comes and gives you an estimate says they are an authorized Carrier dealer, don't believe them...call Carrier if you don't believe me. read more

Aegis was recommended by a neighbor when our air went out (in July!). They were able to come within an hour and a half of my call. Very nice, honest, told me what was wrong (and fixed it) but didn't try to upsell me. We'll definitely use them again. read more

I had my routine heating service with Aegis and Freddie recommended that I get a new water heater, I scheduled the appointment and Freddie and Kevin did an outstanding job putting it in and even fixed my kitchen sink faucet! It was done in the scheduled time. I saw a difference immediately in the hot water pressure in the upstairs bathrooms. Highly recommend Aegis! read more

After a cold snap my heat went out and I needed fixed fast. They came the same morning I called and had it diagnosed without breaking my wallet parts were in the next morning and everything thing has been great ever since. The tech was a little hard to understand because of a thick accent, but he was also very pleasant, easy to talk to and straight forward with me. I would easily recommend them to my friends. read more

I had a problem with my furnace which is relatively new and the couple companies that came out to look at it told me that I had to replace it. On a referral, I called Aegis Air and a salesman Konstantine came out and began troubleshooting the issue. he said" why do want u to replace this furnace when it's in good condition the problem was the power switch not functioning consistently" he replaced the loose wire in about 30 minutes and charged me only $135 And am so happy I got lucky and didn't go with the other companies and saved 1000's of dollars. read more

We have used Aegis historically for our heating and a/c needs. We had them install a furnace a few years ago that was making a lot of noise recently in the night. We called them first, and were told to expect a call back that night. No one called. Someone called the next day to tell us that someone else would call us to schedule an appointment. No one called. We called multiple times and finally used another company to fix the issue. What they found was the Aegis had installed the unit improperly (and they took photos as proof). I've since called Aegis multiple times to speak with a manager and haven't received a call back. I just called again and was told by whomever answers the phone that the manager told them it was too old and not covered. If a company doesn't call back its current customers, won't be responsive when asked to have a conversation, and won't take responsibility for an improperly installed unit, it tells me that I need to take my business elsewhere. read more

I first found Aegis through a mailer and it happened when my A/C went out. They talked about all the issues with the system and explained how I needed to buy a new one but eventually and reluctantly charged the system as I had asked in the first place. I wasn't particularly thrilled with them but didn't bother writing a review one way or the other until the fan in my furnace went out in January. Now I'm not a contractor, but it doesn't take a genius to figure out the fan was the issue; it buzzed trying to spin and after manually unjamming it it would work for a few hours then jam again. The guy from Aegis gets here and insists it's the computer (a $500 part plus labor), but really what I needed was to replace the whole system for $5000. He even went on to use scare tactics like the furnace was a hazard and would be releasing carbon-monoxide putting the lives of my tenants in danger (my CO detectors would beg to differ). Finally I told him to just leave his best estimate and I'll shop around. Sure enough the next guy I have over quickly identifies the real problem (the fan) and has it replaced for just a couple hundred. Sure am glad I didn't let them touch the computer who knows what would have happened then. Basically, DO NOT USE THESE GUYS EVER! They are either incompetent, or actually malicious enough to cause more damage just to upsell. read more

Aegis gets in your door with their coupons for inspection and they are absolutely horrible when it comes to actual service. They are negligent or ignorant, or just plain incompetent, and they are very unprofessional when you call to complain. Their negligence could have cost us our lives! One service call to another competent guy brought out several mistakes they made in their previous visits. Avoid them at all costs! read more

Total rip off artist!! Guy came out to fix my mom's furnace, told her it was her fault that it was broken because the filter was dirty and ultimately said the unit had to be replaced. Second opinion yielded a repair done to the blower and the house is heated again for a $2400 savings. Beyond shady. read more

Actually, my husband and I have been customers of Aegis for the past eight years and our experience has been the opposite of the other reviewer. They go out of their way to keep our now 20 year-old heating system going. They have never recommended anything that we would question at all--unlike the last company we used. We have no problem giving thema five-star rating! read more

Well I used this company to replace heating and airconditioning in my historic old hous a few years past. They behaved well and I was so pleased I recommended them to everyone. Then four years ago I told my daughter she should use them - TERRIBLE!!! They took forever and the price kept going up -- They did not measure correctly for the unit and ended up having to dig out under house -- Big HOLE- to get the unit in. OK - all forgiven after all they did a good job at my mom's house this was just that one time extra big problem. WRONG - Just called them back for a repair on the unit they installed -- Price swiching - we think they replace the motor with a refurbed and charged for new. Then they left wires hanging from the unit and put a very beat-up top back on the out side unit and took away our top that still looked rather new. As if this was not enough they priced it 1,300+ then said we will do it for a discount only to come back and price it higher and say we will give you 300 off that still put if over the first price they gave the disocunt to. BAD BAD BAD!!! No explaination. The brother to Constatine - who stays in the office - hung up on us when we asked for help. VERY VERY BAD -- But bulling of my daughter is the worst. They are confrontational at best disresptfull and just not what I expected from this company I had such faith in. She called me in tears with the kids all bouncing off the walls in the background worried about the cost and what her husband would say. DO NOT USE THEM. read more

After poor experiences with 2 other HVAC companies, I've used Aegis Air for 20 years to do Spring and Fall inspections and a couple of repairs. Their service has been consistently excellent: efficient; thorough; great with answering questions; and honest about the pros and cons of making various repairs as my HVAC system aged. Yesterday they replaced the 21-year-old system, which had succumbed to old age as their technician had said was likely when he was here in April. After 20 years, I wasn't surprised when the work met their usual high standard. read more

Air conditioning went out on my rental property. Had to have a hard start kit installed and the run capacitor replaced. Quote from Fairfax Cooling and Heating was $150 for parts and labor and they could get there to do the work the next day or even that night (I called at like 3:30pm). Unfortunately my tenant already had the work done from AeGIS Cooling and Heating in Fairfax (whom I will never use again - great service but price gauged and the manager was a real piece of work when I called to get more details about the price). They charged me $330 ($175 for the run capacitor part which I found out later costs them like 4 bucks, $95 for the hard start kit, $60 for the labor which was actually quite reasonable) for the same work plus the $60 service call charge. That being said my tenant said the technician that came was a great guy, honest, diagnosed the problem and got the work done quick. So I blame the management for making him charge ridiculous prices for the parts and then the manger was quite upset that I had the audacity to call to ask for more detail about the parts prices after I got the invoice from my tenant. The manager said to me that the guy didn't charge me enough labor and that he was probably going to fire him...an idle threat for sure but if he does I hope this guy gets a job at a better company that treats him better. So, next time I have any problems I'm going to go to Fairfax Cooling & Heating first. After this whole situation I looked up Fairfax Cooling & Heating in the Better Business Bureau and it had a grade of A+. I looked up AeGIS Cooling & Heating and it had a score F. Lesson learned, check Yelp and BBB first. read more

I have been a customer of Aegis for 7 + years. I understand that Aegis is now located on 9022 Hornbaker Road, Manassas, VA 20109. Up until recently, I had only use Aegis for routine service on the HVAC in my residence and in my rental property. I have found Aegis to be reliable, reasonably priced, and professional. This December 2011, Cyrus performed a winter check up and advised me that my old heat pump would required expensive repairs. Cyrus recommended that I replace the entire system. At first I was uncomfortable with his recommendation because of the cost and because I was not sure whether he had my best interest at heart. Cyrus explained in a very open and honest manner that in my case, replacement was better than repairing. Cyrus gave me a good price on a new Trane heat pump and he explained why Trane was a good choice. He encouraged me to check around to confirm. He also said he would match any lower price. I did my homework and agree that Trane makes very good heat pumps and that the proposed price was very reasonable. I accepted the proposal and a two man crew came to remove the old heat pump and installed the new one on the agreed to date and time. After they finished the installation, they explained the operation of the new heat pump along with the programmable thermostat. They were very polite and professional. I am very happy with Aegis and would recommend this company to others without reservation. read more

Do not use this company for fireplace maintenance or repair. The company took months to get the part and schedule the repair. Then the technician said there was some part he needed to make it work and left to get it. He got it working the same day, within months my ceramic logs were burnt and I have soot all over the logs, fireplace, mantle, ceiling, and even outside on my chimney. It is not a wood-burning fireplace and should be NO soot! It is a mess! Another technician came to "fix" it and it was working again but insisted I had insulation in my fireplace that caught on fire. It is a material that is commonly used in all non-wood burning fireplaces to make it look more authentic. You think he would know that? I am attempting to reach a manager to clean up the mess and he is supposed to return on Monday...his technician on the phone today asked for some information and already started giving me excuses. I will post if and how the manager responds and cleans up this problem. read more