Update to my previous review: I was contacted by the business and was told that the reason for…read moretheir lack of communication was due to being a victim of a cyberattack. As I had no other way to verify this, I took them at their word and accepted their explanation. For full transparency, however, it is worth noting that this communication came less than 24 hours after I had posted my initial review. The repair technician arrived at my home the same day, and spent approximately 90 minutes going back over the previous repair work and going much more in-depth in this second go-round. After completing the work, he explained what he did, what he found, and then ran a cycle through my dishwasher. The next day, I ran another cycle, and the leaking issue had been fixed. As I am someone who does believe in giving people and businesses second chances and opportunities, and because I have seen them perform excellent and professional work before (see my original review), I am likely to give them my business at least once more to see that this experience is an outlier and not their typical course of business.

Friendly, prompt, and honest. Came out same day and did a very honest assessment of my fridge…read more Told me the exact issue and proved it to me.

I called Liberty Appliance (703-649-9773) to assess and repair my LG washing machine which leaked a…read morefull tub of water that resulted in significant water damage. Abdul showed up, eyed the washer, said he wasnt able to move it to get behind it. I told him other service people were arriving and could give him a hand; he said he had to check a dish washer in the neighborhood and would be back in 10 minutes. He never returned and did not answer my calls or texts. Is this Liberty Appliance or is this Abdul? Stunned that a business can remain in business with this level of customer service!

a technician came, "fixed" my dryer, gave me no receipt for a $310 service, and left. The dryer…read morestill doesn't work and I can get hold of anyone. Don't call them.

Gave me a fair assessment of my dishwasher and honest options. He recommended not repairing but…read morereplace. Cost him a service call but the best answer for me. Thanks.

We have worked with RJ appliance twice with our rental property and they are great! Fair pricing…read morefor consultation/evaluation.

This is by far the best maintenance repair company in northern VirgIndia. I can't say enough about…read moreRob Zafari. He's knowledgeable, trustworthy, and will go the extra mile to make it right. He's incredibly responsive too . Trust me, this is the company to call when you need appliance repair.

Fantastic! Came right away, fixed the dryer, gave us advice for how to keep the dryer going. All…read morebefore noon. Highly recommend.

Our Bosch dishwasher was leaking. I found L&M on Yelp. I called them around 9:00 am and a repair…read moreperson (Buddy) got to my house by 1:00 pm. He had the part I needed, installed the part and then tested the dishwasher. The price was reasonable. Buddy also answered questions about the dishwasher and provided good advice. Nice to find someone local that we can trust if we need future repairs.

This gentleman replaced our ice maker only several hours after we called him. He was careful and…read morekind. He charged the exact price he said on the phone. It was very reasonable- other folks might have charged nearly as much just to come take a look. Call him for help with your ailing appliance.

Sam came to repair my built-in microwave. It was not working, there was power but the motor and fan…read morewere not turning on. He came in the timeslot he promised and checked all of the possible reasons. He explained that switches were all working but it was the door latch that needed to be replaced. He ordered the part and came two days after (Sunday was Father's day) and after replacing the microwave was working. So far so good. He saved me at least $400-$500. It is very hard to replace the built-in microwaves, trim will not match or fit and have to buy the trim separately. He is awesome! Explained everything to me and answered all of my questions with extreme patience. I strongly recommend him. He is very friendly and very easy to work with. Way to go, Sam.

Never returned my call. I tried twice to get services through Yelp. I needed a drain pain installed…read moreand a replacement gasket for a front loading washing machine.

Contacted this company about a dryer that would not heat…read more Found them via Yelp searching for Whirlpool technicians. Bad: * Slow to reply (contacted via website form) * Called first despite asking for contact to be email; responsive via email once going * Arrived before scheduled window (did both email and call ahead, tho showed up without confirmation) * Van unmarked (as far as I saw) * Person who knocked (apprentice?) unmarked (as far as I saw); actual main person was marked * Price almost as much as a new dryer * Bill not itemized (I didn't ask); I wonder if I ended up paying for an estimate despite the fact their website says it's free (or that's how I read it) - if not the price was even rougher Good: + Work was as desired + Friendly & polite + Switched to more advantageous coupon; despite that price comment above remains + Explained things, showed worn part after swap. Cleaned up after selves (even better than it started). Of note (not bad or good for me but may be worth knowing): = Had the part so were able to diagnose and repair same day = Upsell (4 parts instead of the 1 asked for, but with wear in mind probably worth) = Person scheduling was same as the service person (sign of a small company likely) = Website makes me wonder if they are Whirlpool certified or just use the closest language they can and not be to draw you in = Technicians were speaking a non-English language between themselves = Took a phone call while on the job = 90 day warrentee "same as the part when we buy it" TLDR; ok company, I almost hope they made some money on me and use it to become better overall. I feel like appliance companies specialize in knowing how much a new appliance is and charging just slightly less than it's worth the hassle to get a new one (in addition to doing good work [hopefully]) - no exception here (price around $400). It is hard to give above 3* ("OK") with that in combination with the above. But probably 3.5*.

I would not use them again, but I want to give a fair review…read more I called to have two items repaired, an ice maker and dryer. They said they would come next day, but didn't show up. When I called, they had accidently took me off the schedule. No big deal, mistakes happen. They came the next day- later than planned- but they came. Sunny was confident that he knew the problem with both the ice maker and dryer but needed some parts. He returned and fixed the dryer and said he fixed the ice maker. We paid $850, bill was not itemized. The dryer was working but he said the ice maker needed time to make ice so it wasn't ready yet. 48 hours later, still no ice. We called Sunny, he said he thinks he knows the problem but needs a part and call back next week. I called. I left messages. I texted. I emailed. I was ghosted. I looked into small claims court. When I reviewed the contract, I saw that the bill was not itemized, so that's my bad. Ultimately, we found another company to complete the ice maker portion of the job and I decided to let this be a learning moment for me.

We originally reached out to Sterling Appliance, who referred us to Top Notch because they were…read morefully booked for several weeks. Our LG washing machine had been stalling out with an error code indicating an issue that was likely a failing vibration sensor, this would leave our clothes partially washed and sopping wet. John from Top Notch came to our house, observed the washer failing to complete a cycle multiple times with the same error code and listened to our concerns. After leaving to research the problem he left a voice mail later that day saying that he had consulted a colleague and suggested that we were just loading it incorrectly, he then described in detail how to properly load a washing machine. For context, we had been using this washer for three years without issue before it suddenly started failing mid-cycle, we are also both in our mid/late thirties so we have some experience doing our own laundry. We decided to go back to Sterling Appliance who believed us when we said there was a problem and they replaced the board with the sensor. Unsurprisingly actually performing the repair was more effective than gaslighting us about it and the washer is back to normal

I was connected with Top Notch Appliance service as they were the local contractor scheduled on…read morebehalf of Bodewell - the warranty service provider for my dishwasher. My dishwasher was only about 9 days old (purchased late Febrruary) when one of the springs on the door broke and the door no longer sealed which resulted in the dishwasher leaking. The Top Notch team came out on March 18th to assess the issue and determine the root cause which they said was the broken spring/door hinge. This was replaced under standard warranty and the technician left but told me if it was still leaking that they would need to look at the door. I ran a full cycle that evening and it leaked again so I called their number back and left a voicemail. A week went by and I had no follow up regarding someone coming back so I called again. I was told they "missed" the voicemail but would get right back to me. Another 2 weeks passed and they had someone come out to replace the whole front door panel. During that replacement, the technician damaged the brand new door and left dents in it. He told me that if the issue did not get resolved that I needed to let them know and they would put in for a new dishwasher replacement with the manufacturer, but if the issue was resolved that they would still need to replace the door as they left me with a dented door panel. While the major leak was resolved, it was still not sealing correctly on one side of the dishwasher as I was still getting water pooling at the top and dripping out on my dishwasher and the seal on the side was letting all sorts of particles surround the side whereas the other side of the dishwasher was spotless. I contacted their team back and received a voicemail again so I left a voicemail letting them know the status and requesting the replacement. I then called weekly for the next 6 weeks trying to get an update, leaving voicemails each time as no live human ever picked up. I started getting suspicious so I called them from a different phone number and a live person answered which proved my suspicion that they were just ignoring me. During that phone call they told me they had passed everything to the manufacturer and sent the manufacturer an email, so I requested they forward the email to me and provide me with the case number for the manufacturer. I never received the email they told me they would send and when I called the manufacturer with the case number they told me that they never received a replacement device request and the ticket was closed. I had to open a brand new ticket with the manufacturer and they had to send a different technician out to both look at the door with Top Notch Appliance left damaged as well as assess what the issue was with the dishwasher as they are unable to re-open old tickets. The manufacturer scheduled a different company to come take a look which happened today (July 7th) and they informed me that cosmetic issues such as the door are not covered by the manufacturer and that it needed to be handled with Top Notch - but they would work on the other issue. The overall communication from this company was terrible. They ghosted and ignored my voicemails, then lied to me on the phone. They never finished the service that they were contracted to do, and left me with a dishwasher that was still not working correctly, and had damage that they themselves caused. They did not even report all of their work back to the manufacturer. Their overall sheer incompetence has left me without a correctly functioning dishwasher and a damaged one for months. I would not recommend anyone do business with this company.