Horrible service has been given to the wrong person... ME!!! It takes a lot to get me to write this kind of review. I'm sure I'm missing more details that added on to my horrible experience but here it goes...
Our server did not have a smile on her face, with a monotone voice, like she didn't enjoy her job from the moment she came to our table. We ordered waters and one beer. When we received our beer, we noticed there was about an inch of foam. Asked if we could get it topped off, she took the beer away without saying a word, and came back with the beer... Exactly how it was before. Okay fine. We ordered 4 entrees and decided to order a sushi roll a few minutes after. All of our entrees came and my husband ordered geso & another beer. This time, the beer had about two inches of foam brought to us by another server. Is this a joke freaking joke?? This time, I personally asked for the beer to be topped off, she took the beer without saying a word, just like the first server. She went back there while obviously gossiping about us to our original server. I'm not dumb, I've been in the service industry since I could start working. If you're going to talk about customers, don't do it right in front of them. It was that obvious. She came back with the beer completely topped off with the glass completely filthy on the outside.
From that moment on, I've completely lost my appetite. Meanwhile, our sushi roll which has been sitting there for 5+ minutes in the window while they gossip amongst themselves. Our roll was being ignored, while other sushi items were being expedited and the three other people I was with were already done with their meals.
We asked to talk to the manager. The short haired lady is the manager I guess? Her excuse of the beer issue is that their beer machine is giving them trouble. With a full restaurant, I'd expect they could afford a new beer tap. She kept interrupting me while I was trying to explain to her my whole experience. She even came back to give me the check and said, I talk to the girls, they said they weren't talking about you guys. Seriously lady? If they were, would they honestly tell you or would you come and honestly tell me they did? You all have time to talk about that but you could let my sushi roll sit at the window for that long? Give me a freaking break already. What a way to enjoy my Sunday night $65 dinner. How funny after talking to the "manager," the original server came back and she had a different tone in her voice, "could I get anything else for you guys?" Please, you did not deliver since the beginning. Get out of here, no wait... let me get the hell outta here before they suck all my positive energy.
This has got to be the worst experience I've EVER had. The three people I came with all have restaurant/serving experience. Keep up with this kind of crappy service and I'm sure you will be having customers not come back, like me, my friends, family, and who ever reads this review that cares about service. I sure as hell am taking my business elsewhere. I regret coming here, not taking a pic of the beer, and not walking out after I witnessed them gossiping so my party could finish their meal.
TREAT CUSTOMERS/PEOPLE THE WAY YOU WANT TO BE SERVED/TREATED. I thought we all learned this in grade school....? read more