Great job by three different techs and the owner- they were all very professional, courteous and knowledgeable. They cleaned up as well as my cleaning lady. My only difficulty was that it seems to be too many people involved in scheduling times, and you get a different time when you make the arrangement, when they call you to confirm, and when they actually show up. it happened both times I dealt with them. They just need a little fine-tuning in that area. Otherwise excellence. read more

My air conditioning went out early Tuesday morning (3 AM). I turned off the unit when I realized it was pumping out less than ideal cooling air. I notified Aladdin on Tuesday, checking my previously scheduled spring checkup for Wednesday. The technician identified the problem, and replaced the parts required to get the exterior fan working properly and cooling air soon began to circulate. The technician also put in a new air filter and set up the circulation for summertime use. I have been a customer of Aladdin for over 25 years and appreciate the fine timely service they provide. ew read more

Appointment time was for after one o'clock, called the office at3 o'clock to find out when the technician would arrive. Was told he would call at 3:45 and possibly arrive by 4:30. Technician arrived at that time and was courteous and friendly. Compl read more

I have used Aladdin a couple of times in the last 2 years. I have been very happy with their service. They are pleasant to talk to , very prompt in servicing what you want done, knowledgeable and most of all what I look at is they do not try to upsell you, not pushy at all. They get the job done and do it well. A big thanks to Josh, Derek S, Morgan H and the other tech that I did not get his name and Dave! I will use them again and will recommend them to others. read more

Best heating/cooling company in the Metro Detroit area. Reliable, responsible and trustworthy. They are punctual, and you can have confidence that they will do an excellent job. I highly recommend them! read more

Great and helpful technicians. No attempt to up-sell me. And in the end I got a great Carrier AC system with WiFi enabled thermostat. The techs were friendly, and courteous and very professional. I'll be getting a new water heater ad in and they will be my go-to guys. read more

We contacted Aladdin in December, when yep...no heat upon arriving home one evening, one very cold evening. We contacted Aladdin just before 5pm and within an hour or so, a technician was at our house. As we suspected, our furnace was dying a slow death. The tech was able to get us going and said we were good for a day, a week, he really could not say how long his fix would last. We met with a salesperson the next morning and put in an order to replace our furnace and air conditioner, which was also pretty old and it was cheaper to replace both at the same time vs. replacing the A/C once it died (not really repairable due to age and the cost of freon). There was no hard sell and the rep was very informative and honest in his assessments of all the product lines. So within a week, the crew was there and they were there all day. Lots of noise, but the crew was very polite and really did keep the basement as neat as possible while they worked. They finished late in the evening and we had heat long before they left. They did have to come back for the chimney liner as the rook was too dangerous to be walking on. In fact the weather was so bad and unpredictable, we rescheduled that portion several times. But they never forgot about us and kept trying to get it done. Now, this week, if the weather holds, they will get the liner in and the air conditioner fully hooked up, now that there is no snow to work around. Overall, great job Aladdin. I would recommend you anytime. read more

After two trips Aladdin fixed our heat. They charged an additional $75 to come out for the second visit which I am disputing. On the first visit we were charged $242 for a thermostat which can be purchased at Walmart for $34.70. The total bill for the first visit was $518.50 !!! The sad thing is since the heat didn't work after the first visit I am not even sure I needed a $35 thermostat that I was charged $242 + service call of $158 + labor charge of $118.50 totaling $518.50. read more

We have used Aladdin for more than 10 years, and they continue to offer prompt and professional service.

Extremely expensive. $370 for a thermostat change. Will not use again and do not recommend.

BEWARE OF RIP-OFF FROM ALADDIN. We had stuck valve for our boiler. They charged $350 for a new one. The part online is $50. The old valve could be fixed by tapping it, it didnt need to be replaced. We won't choose them again Shame on you! read more

Very prompt service, Dan the technician that came out to service my boiler was thorough and explained what he was doing as he went along.

This was a very professional company from the first moment I talked to them on the phone the work that everybody did when they came to the house was first rate they went above and beyond to make everything really nice I would highly recommend read more

Verry happy with the work. Communication was clear. Everyone I talked to to schedule an inspection of my heating unit was very nice and very transparent. The technician was thorough and asked if I needed anything else or if I had questions. I will use them again for the next inspection. read more

I am disappointed in Aladdin Heating & Cooling. I urge all of you who read this to NOT do business with this company. The came out to my house in early August, as the AC was not working. Their diagnosis was that the furnace needed a new circuit board. My initial thought was . ."well, at least the unit is under warranty!" However, Aladdin said that the warranty did not come up, and they charged me for the part. Even though Train says that the warranty paperwork is there. And guess what? When it came time to turn the heat on over a week ago, the part that they installed back in August was defective. Although, I did not know it, so I wasted money paying other companies to come out and diagnose it. But I had to use Aladdin if I wanted it fixed with no charge. Although they overcharged me because I shouldn't have been charged for the new circuit board. And I tried calling them to get this straightened out, but they are ignoring me. Didn't want to leave this negative review, as I do not like hurting local businesses, but I feel really ripped off. read more

Find another compan. Furnace stopped working, came out and replaced filter $115. Stopped again came back out and replaced thermostat batteries. Stopped again, came back a 3rd time found the exhaust fan needed replacement, after I told them what was wrong with it. Came back a 4th time to replace fan, appointment was 8am -11am, showed up at 2:30pm. Charge my 84 year old mother $1,100 to replace a fan that only took an hour to execute the job. They told me it was a hard part to find... I found it on line first 3 places I looked, including Amazon for $256+ $47 shipping. My opinion, scammed an 84 year old woman. read more

Quick call back and came out the same day. Fixed a few leaky parts of my furnace quickly and for a reasonable price to get it done right. Was referred by a family member and would recommend them again. read more

I had boiler installed January 2019 and I was able to get financing as well as a quick and efficient installation. They were Professional in their installation not dirtying up the house or the basement. I've use Aladdin for the past 10 to 15 years I will continue to use them. read more

Not happy with my service call. Could not light pilot so called Aladdin. The guy that came said needed new thermo-coupler, replaced for $200, then needed something else, then needed over $1000 in repairs, then better to replace furnace, wanted me to make appointment for replacement quote. Called another company that came right out and lit pilot light, OMG what a miracle, it works! Think twice about Aladdin unless you want a new furnace. read more

Jeff Turowski came to my home on June 28, 2021 to check the damage to my basement after the flood of June 25 and June 26. He had installed a water heater in the basement several months prior. Unfortunately, both water heaters had to be replaced. On June 29, Patrick from Aladdin and his coworker installed two new water heaters. Patrick was thorough and accurate with the installation and texted Jeff photos of the pipes and water heaters for his review. On July 15, Adam, Andrew and Morgan arrived shortly after 8 AM to install two new furnaces. They were careful in carrying the old furnaces out of the house and transporting the new furnaces into the basement. They worked carefully and pedantically, clearly functioning as a team. The job was completed in an organized, efficient, and pedantic way. The next day, Jeff Turowski came to inspect the water heaters and furnaces to make sure they were perfectly executed. All went well. The next day on July 16, the rain was not letting up. Suddenly the water in the toilets was gurgling, and water was beginning to rise to the very tip of the drains in the basement floor, getting ready to overflow. It looked like my two new furnaces and two new water heaters were destined to survive only two days. In a panic, I ran to the easement behind the garage to inspect the containment basin behind my neighbor's garage. It was blocked with logs from the neighbor's yard behind my garage, left over from when a company chopped an enormous tree down for three weeks in his yard in 2019. I called the City Hall of Grosse Pointe Park and asked them to send somebody to remove the logs from the containment basin. All their workers were out working in the heavy rain. I called the Grosse Pointe Park Police to send somebody out to clear the containment basin of the logs. All their personnel was out working through the rain. The woman at the Grosse Pointe City Hall told me that 3 inches of rain had fallen in one hour. Grosse Pointe was not prepared to deal with such a "once in a century type of rain." I called Aladdin Heating and Cooling and texted Jeff Turowski to please call me when he was free. Jeff sent Dave over to my house after 5 PM. Dave arrived with a submersible pump with two water hoses and electrical extension cords for electricity. Dave hooked up the water hoses to the pump and the electrical cord extensions, so that I would just have to plug in the electrical cord in the electric outlet in the kitchen and open the door for the hoses to pump and release the water in case of another emergency. It looked like the lone sump pump needed some company. The last time I called Jeff Turowski in an emergency was in September of 2016 when my basement flooded a little bit less than this year in what the City of Grosse Pointe considered to be a "once in a century flood." Jeff had just installed two new furnaces and two new AC units in my house in July of 2016. When I called, Jeff was finishing a job about half an hour from my home. Jeff dashed over and ran out to buy a 150' water hose and adapter to hook up to my sump pump. He started to pump all the water out before it reached the newly-installed furnaces. Another "once in a century" miracle! The prior "one in a century flood" that flooded our home was in 1996. I had recently asked Jeff to let me know if he ran into some clients, who had installed check valves or backwater valves and survived the flood "high and dry." Jeff found clients, who had installed these valves; but all of their basements had flooded, as well as another client, who had two sump pumps pumping water out at the same time. His basement had also flooded. From my experience with Aladdin Heating and Cooling, I can only deduce that the firm never approaches a job as a "one shot deal." They approach each job as the beginning of another service-oriented client-Aladdin Heating and Cooling relationship that they plan to nurture and develop to bear fruit and security for their long-term relationship. I am so lucky to have chosen Aladdin! read more

Aladdin installed a new furnace, AC, and water heater. They were professional, did a good install, pulled the permits, and submitted the rebates. I am happy with their service. read more

I received several quotes from heating and cooling companies in the area. Jeff was on-time, friendly, thorough, and didn't talk down to me at any time. The quote from Aladdin was the best price for a new air conditioner and furnace. Once we decided to go with Aladdin, their flexibility and promptness when setting up our service day was great. Raid and Thomas were the two technicians that came to our home. They were prompt and polite. They got the job done quickly and cleaned up any mess. They did an excellent job of explaining everything after installation. Aladdin also made sure to get the electrician out the same day. I would use Aladdin again in a heartbeat! read more

Very mean and cruel people. Young driver most likely on his cell phone smashed the back of our van while my wife sat at a red light. This is the only vehicle we have and it's used to transport our handicap son in his wheelchair. Because of Michigan no fault laws. We are left stranded with our van in shop. We can't pick it up when repairs are done because we have a 1000$ deductible. The company did not even report to there insurance to save them money. Now we have to go through the long process of taking them to court for the money. Meanwhile we are left stranded with no way to get our son anywhere. And all they could say is not there problem. They should be ashamed read more

My AC unit wouldn't shut off outside and it was the Friday before 4th of July. I called another company on the evening of the 3rd and they said they would be out. Finally at 6am on Friday I gave up and called Aladdin. The representative said I would hear from the tech around 7am. No later than 7:05am did I get a call from the tech. I would be the #2 stop for the day. He arrived by 9:30am, looked at the AC unit and let me know the price of the part before he did the work. Explained everything to me so I knew what was happening. Fixed the part - was a quick fix! Everything was done within a half hour. I knew I should have called Aladdin first (my family and friends have used them before), but went by the first thing that came up in Google. Now I know...just call Aladdin! read more

My furnace stopped working, so when I called Aladdin they came at the same day but couldn't fix the issue because it needed spare parts that they didn't have. They mentioned that they will call in the morning to confirm when they can fix it and a quote but no one called knowing that the weather for very cold for my little kids. I don't think that I'll deal with them again in the near future. read more

Just had Aladdin replace my A/C unit...they did an excellent job!!! Very professional, friendly and answered all my questions!! Great warranty, they took care of all the details. Was very pleased and would recommend them highly!! I give them 10 STARS!!! Great job Aladdin Heating & Cooling read more

Run! Do not pass go. Do not collect $200. Our furnace went out last night so we called Aladdin. They were supposed to be there by 10:30pm or so. My husband and I wait up for the repair man. He never showed. We called the repair man only to be yelled and screamed at about how he showed up and we never came to the door. Yada, yada, yada. So he left. I can tell you he never came to the door. I have a doorbell and 2 large dogs that alert you. Needless to say, Aladdin left my family cold and stranded. We will never use their services again. Can't wait to use the new company and pay them to install a brand new furnace. DON'T ever call Aladdin. read more

I've used this company to replace my Air conditioning and Heating system. I highly recommend them to whoever is looking for a high quality job and a fair price. Their employees are very professional, knowledgeable and courteous. Doug whom I met first had a positive impression on me by being very fair and accommodating. Jason and Eric who did most part of the job had outstanding work ethics and great manners. They were very helpful and patience in answering all my questions. The work was done very clean and painless with utmost consideration for the convenience of everyone in my house. Definitely 5 star! read more

My water heater died. Instead of sending someone to replace it, they just sent a technician. He looked at my water heater, told me I needed a new one, and that would be $100 for the visit. Fair enough, I guess. He's a pro. I pay. He leaves. Then the company calls me asking me technical questions about the existing water heater. Maybe the tech could have answered these or taken notes instead of having me guess about it? Anyway, I agree to have a water heater installed the next day for $1000. 2:30 in the afternoon the next day they call to tell me they are cancelling the order due to "working conditions". So I missed two days of work and still didn't get a water heater. It's a clean house, and they obviously installed the previous water heater since their sticker is on it, so not sure why the cancelled my order. And they've worked on my boiler before and never complained. Finally, bought and installed the water heater myself. Saved $400. read more

My heater went out when I was out of town. I called this company and they were right out that same morning and able to get everything working again. Thank you for helping my family while I was gone! read more

On separate occasions I've hired Aladdin to replace my water heater, furnace & a/c system plus perform annual routine furnace maintenance. While doing a great job, Aladdin has been competitively priced, easy to work with and their technicians have been helpful and professional. I'd highly recommend giving 'em a try. read more

We obtained estimates from multiple companies, but went with our first estimate from Jeff with Aladdin. Their price was competitive and we are thoroughly satisfied with our installation experience. Installers were prompt, polite, and exercised great care moving equipment in and out of the house. They kept us updated on the progress of the installation which took most of the day and they explained everything to us. The quality of sheet metal work was great. It was neat and precise and they left the work areas clean. Highly recommend based on our experience. read more

My hot water tank went out yesterday. I called Aladdin and they came out this morning. I had my new tank installed same day. The guys were very professional. The installation was complete in a timely manner and they did a great job! They removed my old tank and left my basement spotless. The work was done with precision and the price was very fair!!! read more

Awesome costumer service! I would highly recommend this team to anyone. I got several estimates and Aladdin was the most honest team and most knowledgeable about their products and the city regulations for installation. They truly know their product and strive to make their costumers happy. read more

I have used Aladdin for several years and their customer service, installation and follow up are always fantastic. Most recently my furnace quit over the winter on a Friday afternoon-Jeff was out that day to give me a quote and the new furnace was up and running on Monday. Highly recommend. read more

Received great speedy service on my broken furnace tonight from Dan J. It turns out that another company that I hired didn't do a proper job cleaning the furnace when I hired them this fall to prepare it for Winter. I will definitely call Aladdin again. read more

Buying a new furnace and AC unit is a very big decision. I had a lot of uncertainty and felt uneasy about the whole process. I called a few companies and when Dan from Aladdin came out to quote the job all of my worries and doubts went away. From start to finish Aladdin was top notch. I did a ton of research and thought I knew what my house needed. After speaking to Dan I found out what I wanted was overkill and he saved use a lot of money with his recommendation. There was no pressure to buy from them, in fact he gave the quote and simply said "If you end up going with us just call the office and they will schedule your appointment" There was no talk of "If you sign up today we can do this for you" or "In a week our prices are going up so you better sign up now". Working with Aladdin was like working with an old friend. It was laid back, friendly, informative, and great. The install team was spot on with their work. They left my house as clean as they found it. They laid tarps along the hardwood floors and plastic on the carpet. They worked at a great pace and were quiet, so quiet my 16 month old slept through a portion of it. I will and have recommended Aladdin for all heating and cooling needs. I'm very grateful for the job they did. My house has never been warmer or more evenly heated. A very big thank you to the entire Aladdin team for a great job! read more

The worst. I was fooled by the grandson of the original owner Jeff. Got a Lenox 95% efficiency Furnance for almost $4000. From the first day had trouble. The installers were filthy leaving black soot on my steps. The electrician's were not available for install so had to reschedule weeks later. The install did not pass inspection. Didn't adjust the vents so some rooms are freezing. Jeff came and spent a couple of hours adjusting ducts. His solution was to move all the furniture two feet from the wall. They didn't reattach my air conditioner and when I called them they had no record of my install so wanted to change me. I called another company who came out for 1/4 of what Alladin charges (read the fine print and don't believe Jeff when he says they never charge, it's a option that is waved). My air conditioner never worked properly again. The best part is that you can only buy the filters from them because they tell you it is a custom size. They say they have Saturday hours but closes without notice. Renee the office manager is rude and refuses to look up the model number. She even called the police and refused to sell me a filter. Jeff gave me the standard size after the office manager refused selling me a filter. Jeff told me to go to Lowes after being refused a filter and the police were called. Lowes sells it for half the cost. This is one disruptions company. Would NEVER recommend. Terrible service. Not sure how they stay in business. I wish I would have read the reviews before dealing with this company. read more

We have had the worst experience with this company. While they were definitely prompt in coming out to install a new furnace and air conditioning unit - they were also aggressive in collecting full payment upon completion which was not our agreement at the time we signed a contract for installation. Cooling system isn't working - had a technician out who told us we should have had a second zone installed - but there was no suggestion of this at the time of the installation. We experience a 15 to 20 degree difference between the first floor and basement. AAlso - while the thermostat reads 74 degrees and continues to run the ac - it is freezing in the house upstairs and down - a portable thermometer reads 68 while the thermostat reads 74. We hFor 5 minutes of time they charged us $98 - no fix, no getting a word in edge wise - just there "is no fix for this unless you install a second zone." Hoping to find a better solution elsewhere. read more