Great hardware store. We usually go to Home Depot for the prices and selection. This place is a bit on the expensive side. That said, the customer service is stellar AND they carry Pinewood Derby stuff! Plus, workshops! I wish I had known earlier when my son and I were actually working on the car. I may have to start coming here for household items. It is much more conveniently located for us than Home Depot. read more

Not sure what it is and why but every time I go to this location all the employees(specifically older ones) tend to look at me funny and almost give me a "judging" look. Me being a tall brown Asian and maybe not having the most formal clothes on because I'm always in the middle of small projects when I go here, but I just always get an uncomfortable feeling when I shop here because of the employees. I understand Alamo/Danville/ San Ramon has a majority of the white American population but I live here too so deal with it. I may look intimidating but that's just how I carry myself. Most employees look at me as if I stole things or as if I'm some homeless man. And I know I'm not over reacting or anything because today as I was walking down the walkway towards the cashiers one employee stared at me, talked into his small microphone (the small ones on their vests) and two other employees stared at me right after he was done speaking. What is that about? It's so obvious and I have never done anything wrong, have no criminal record, and I am even on the path to work in the law enforcement field as a probation officer. After today I just got fed up with it, I guess I just have to go to a whole different city such as concord or pleasant hill which is more diverse and accepting. I love loving here in Alamo because it's a beautiful city but sometimes some folks can be very disappointing. read more

Alamo Ace Hardware - Just saying... - Hardware Stores Near Me - Alamo, California

We went into Alamo Hardware to look at Weber Grills last week and had a great experience. Tommy greeted us (double masked) and proceeded to explain everything we needed to know about Weber Grills. He had extensive, in-depth product knowledge and hands on experience, making our purchasing decision easy. This is the second Weber we have purchased from the store and we wouldn't go anywhere else! OUTSTANDING customer service...kudos to Tommy!! And, assembly and delivery were free...not to mention taking away the old grill. Awesome!!!! read more

I recently purchased a smoker from Alamo Ace Hardware, when I got it home I realized (it was their last one and a floor model) it was missing a part the meat probe. I went back in and Sam the customer desk was great. She not only ordered a new one no questions asked. Her customer service was excellent. Now after getting the smoker home and started using it there were problems with the smoker. Not Ace's fault but Traegers, So I spent over 10 hours on the phone with Traegers customer service which was ok but not great. Talked with Sam at Ace and she referred me to Tommy Traeger their in house expert on the Traeger grills. Tommy not only helped me diagnose the problem but then had the grill replaced since it was not working as it should. All in all because of Sam and Tommy, Ace has a customer for life. You won't go wrong buying from them. Especially if you are considering buying a smoker talk with Tommy get the help you need and want. What great customer service. read more

Great service, and there is always someone available to help answer questions. I ended up matching over 5 different styles of paint for touch ups around the house in existing rooms and it matched great. Recommended. read more

My husband and I went to Ace to view Weber Grills. When we asked for assistance it was immediate and respectful. We were not aware at the time that the gentleman helping us was the Manager Keith. He was patient, informative, resourceful and COVID respectful. Tommy(assistant manager) and Ronny set-up the Weber Grill, delivered, cleaned and gave us a great "lesson" in use of the grill. They were informative and helpful while also being COVID respectful. Thank you ACE Alamo! During these times it is wonderful to embrace kindness and thoughtfulness. read more

Ask Hal at this ACE. He knows everything. Also Bruce in electrical. A great spot to guy anything hardware and get how-to advice on it at the same time. read more

Bought a new grill recently and can't say enough about how great the customer service was. Norm the main guy took care of everything for me and then Tommy and Christina delivered, installed, and halued away my old grill as well. Tommy was an absolute pro...you can tell he takes tremendous pride in his work and is extremley knowledgeable...goes the extra mile to make the customer experience a 5 star deal. read more

Went in for a cooler and was told they were out of the one I was looking for. Then they told me the one I wanted was junk and they sold out. The short grey haired employee then badmouthed the yeti products (which are apparently only good if you're a hunter) and left. When I took a small yeti cooler (which had no price tag)to an employee standing at a counter she told me she couldn't do a price check and that the computer was down. At 8am they had been open 2 hours and she was at the counter. What does she do there if she can't check a price? I also checked some of the igloo coolers but they had no prices either... even though there were roughly 8 employees there at the time. read more

I'd rather come here than any home depot in the area. Alamo Ace has all hands on deck, friendly and KNOWLEDGEABLE employees and LOTS of cool stuff. The younger teens working here are always friendly and have a great attitude which is nice to see. Shelves are always stocked and neat. Thank you Alamo ace! read more

I had a few different light bulbs to change out today I was tired of having a mishmash of light colors, wattage, lumen differences etc. in my house. I was helped by Brennen. I could tell he was busy with something and still asked me if I needed help. He was so knowledgeable and really helped me understand more of the information on the light bulb packaging. I think he offered exemplary service and I really appreciated it. Shout out to Brennen. read more

Ace is the place that seems to be going out of business since they can't quite compete with Home Depot or Lowe's with the amount of locations. They are pricier, but the customer service is way better than the bigger box stores. The best Ace Hardware is Pastime in El Cerrito, but this one is a close second. This particular location used to be a Yard Birds(aka-Home Depot lite). They are in the process of adding a show room with higher end kitchen and bath wares (toilets, tubs, countertops, showers, etc.) but it is not completed yet(and since we have already done our kitchen and bathrooms we won't need this place for that stuff). The nursery is nice (higher prices than the big box places again), and the plants seem better taken care of here. We have been able to find things we were looking for that we couldn't find elsewhere and we will be back from time to time. read more

In our mid-70s, we were required to remove a built-in, very large refrigerator & remove heavy compressor on top prior to installation of new one. Thought I could do it myself ... wrong!! Had 90 minutes before new fridge was to be delivered & was told Delivery Crew were not allowed to assist!! I recalled recently seeing on the Alamo Hardware store's website that "handymen" were available so I called and within 30 minutes two strong staff members were at my door to assist. My wife & I were amazed not only at the swiftness of their arrival but in their professionalism in meeting the challenge with a 'can do' attitude and in getting the job done! Ryan & Jeff were definitely heroes in our minds. How many other retailers would step up like this? Well, I know of at least one in the San Ramon Valley. read more

The manager at this Ace is beyond rude and unprofessional. I had 2 separate negative experiences (a year apart) with the same gentleman. First, my husband and I were shopping for some outdoor furniture. We had our children with us and we're ready to buy a set (upwards of $10,000). We were ready to purchase and his response to us was "really you can spend that? Put it in a college fund for your kids." Very unprofessional and rude tone. As if we were inconveniencing him by purchasing this set. Well we took our money to the patio store down the street to get the same set. The second incident occurred when we were picking up a few things and liked some chairs out front. Two separate associates said they have plenty more in back and just let them know how many we'd like. So we were checking out and the same grumpy manager approached the checker and said "no that's all we have", the checker politely said that he had looked it up and there are 23 more in back. The manager got visibly angry and repeated his "no." So we didn't get the chairs. This man needs a vacation or to retire or something because he's rude and I don't think Ace wants an Ogre as their mascot. read more

Went through one of the rudest customer experiences that I have ever had. The worst part about it was not their lack of product knowledge and item location but the fact that it was two separate interactions with two different employees that had the most obvious disregard for anyone walking in the store. I called Ace's CS number and requested to speak to the manager, but have not heard back at. After over 10 years in managing employees and customer service in high level companies, this was hands down one of the worst experiences I have had visiting any retail location. I obviously wont be stepping foot in here again, and I will even go as far as steering all colleagues away from this location. read more

Ace Hardware in Alamo is fabulous. They are VERY helpful. They direct you to the correct aidles

Ace Hardware in Alamo truly does offer fantastic service. We came in today looking for a simple piece of plywood and a router bit. Andy led us to the right aisle and helped us out find exactly what we needed. Quick, easy and painless! read more

Went to Ace to buy a spring that holds window screens in, they didn't have it - no problem, then they sent me to a screen repair shop in Concord. As I'm driving down Danville Blvd, about 1/4 mile from Ace Hardware, I see a Mobile Screen Repair Service business. Why the heck was I being sent to Concord? I went to Ace to support the local business, and would have loved to support Mobile Screen Repair Service - in Alamo - and did BTW - saved me at least an hour, wonderful service. Ace needs to learn about local businesses in the neighborhood. read more

Formerly known as Home Depot and before that the forever missed Yardbirds. What has just now become Alamo Hardware, also known as Ace, still carries a good selection of gardening supplies, plants, and flowers. I haven't been inside since the change of ownership but I imagine they carry all your hardware needs as well. This review is based solely on the customer service in the outside garden section. I was very disappointed and feel that the customer service in Alamo in general is going downhill. I have visited the garden section several times and every experience has been sub-par. Today I had to stand in line waiting to check out, in the hot sun, while only one cashier was working and taking forever to help people. There were only two customers in front of me. Meanwhile, I spotted at least three workers cruising around doing absolutely nothing - literally, smelling the roses! The Ace moto is something like, "The Helpful store." Well define helpful. Finally, as the guy behind me started to complain, I went up and asked if there was someone else who could help check us out since I'd already been waiting 15 minutes to buy a few things. Yes, 15 minutes which I confirmed on my cell phone. Well they got someone and I was out of there - 25 minutes later. This is the problem with big corporations taking over local businesses. I have a feeling this never would have happened with Yardbirds. In all the 20+ years I had been going there, I never had this sort of problem. They really need to get more workers in the little check out kiosk. read more

Higher prices than Home Depot for sure, but you expect that from a local hardware store. This place is HUGE and has EVERYTHING. If there's a bigger/better/fancier hardware store, I've never seen it. There's an adjoining kitchen supply shop and outdoor furniture section/shop as well. Again, high prices but this is Alamo right? read more

As the pharmacy manager across the street for nearly 20 yrs,, I have seen this hardware store change names like they change paint on the walls. As Ace Hardware, they have been able to maintain the HOMETOWN feel and its nice. I like shopping here, for my general hardware and paint needs. I know they don't have EVERTHING and they are a little bit more expensive than Home Depot and Lowes. The smiles and good conversation can make your day. Unfortunately, I now avoid the Garden dept,, their prices are noticeably higher than other places on the potted plants,, and when I pick plants I can't just buy one or two. So my savings at Home Depot can get me MORE plants. read more

I finally found Lantana; it's a flowering shrub and does great in the full sun. I've been looking for over a month with no luck. I was told at one gardening store that they were having problems getting them. But, I kept to my search and finally got a few...now I hope to have them growing as I did not have any luck with them in the past. The people there were great and we all had a laugh when I asked about the plant and they pointed next to me...I was standing next to them. read more

Alamo Hardware has a great selection of just about anything you'd need. They are also one of the few Bay Area retailers that mix Benjamin Moore's Aura line of paint, and they also open later than other paint stores. read more

Every so often you meet an employee who is so masterful it changes your opinion of the entire store. Michael in the paint department gave me such superior service and expertise. He is a brilliant colorist. And super helpful. I walked away in awe and with gratitude. Unusual feelings to leave any store with! read more

This Ace is the place! Recently purchased a Weber BBQ here for my husband as a surprise for Father's Day. Their customer service is above and beyond- helped me decide which one to buy, I was able to secretly have it delivered for $25.00 and the nicest surprise was that it was all assembled- missed that information when buying the BBQ! My Husband was so happy and pleasantly surprised- will gladly drive to Alamo for our hardware needs despite having a Home Depot right here in town! They also put a very nice note on the BBQ wishing him a Happy Fathers Day and to contact them if we have any other needs! Such awesome customer service!! read more

Came here today to buy a few things I needed. The store itself is nice & organized. And the older lady that rang me up was friendly. I was in there for maybe 10 minutes or so. I was looking at all the signs to see what aisle I needed to go down. Three employees walked by me and not one of them asked if I needed help finding anything. read more

I understand this is the top grossing Ace in the U.S. Last time I was there they were selling mangle irons, of all things! read more

Alamo Ace Hardware - Hardware Stores Near Me - Alamo, California

Miquel and Estella make this place! It's Wonderful to go to a place where you feel so welcome. They are helpful and considerate and the place is clean! read more

Had several large slider window screens re-screened - best & I mean the BEST service ever!!!! You don't get service like this at the big box stores like - HD, Loews, etc. read more

I have been coming here about 14 years. I have found the lady and her grandchildren very knowledgeable. Like other reviewers, I also feel their return policy pretty restrictive but if you need to return something you must pay attention to the policy. read more

Great store, great assistance, fantastic selection of hardware, plants and kitchen goods. Great place for last minute gifts & great ideas. read more

Kieth and his staf do a great job here, it's impossible to walk in the door and not asked to be helped by at least 2 people. I'm glad to see Home Depot gone, Ace is the future of Hardware and service in the US. read more

Cannot say enough about this Alamo Ace. Not only do they continue to carry everything that I need, the staff is always so helpful and friendly. Recently I dealt with Mike and Kailee on getting a "special" key made for a vehicle. It was not an easy task, they were amazing and would not quit until there were successful in getting me exactly what I needed. The kitchen store is an added plus! read more

Today I received exemplary service from Michael and Bruce. They tried to take an innovative approach to duplicating my car key. They went way and above their job description. read more

I am guessing that individual Ace Hardware stores have a fair amount of autonomy in customer service, and the store in Alamo does a pretty good job. It has people "on the floor" who are fairly knowledgeable to help customers find what they are seeking. I've shopped at this location for thirty years (before Yardbirds was bought-out by AceHW). I visited the store February 13th with a $10 "Rewards" coupon with the intent of purchasing about $40 of goods, but apparently my coupon was only good for the month of February (I hadn't noticed). The clerk was adamant and unapologetic in saying, "No stores I know accept expired coupons." THAT was the wrong answer in my view, and I left with less than $20 merchandise and left the rest. I'm not sure that I'll return since there are OSH and HD stores located equally convenient for me. It's ironic that a "Rewards program" when poorly executed results in the opposite effect as intended. Either this particular clerk was poorly trained or the local management is short-sighted. And BTW, I've personally experienced stores that readily accept an expired coupon (some accept coupons from competitors). read more

I've been all over from Home Depot to General Plumbing stores and no one could explain what I needed to replace or repair a shower knob. However ...ALAMO ACE IS THE PLACE that took the time to explain and explore with me. Thank you guys/gals for being patient and helpful. Of course then I signed up for one of their cooking classes!!!! read more

Would give 1 star because of Ben but Eric saved the day and put a little more faith into that location. To start things off: Ben comes down the busy isle I'm in with my mom and shouts out over us "who's next?" Politely my mom responded her and he asked the same question again ignoring us. The lady behind him said we were next and Ben's response to all 3 women was "are you sure your next and not the guy?" in a condescending tone as the guy he felt should be next was leaving the isle with his merchandise. It was clear as day he did not want to help us ladies. He told my mom she was wrong and basically didn't know what she was talking about or doing as she explained our minor home repair. His suggestion for us was to completely tear out a wall in our house and rebuild it. Sure Ben, cause that's an easy fix for anyone!! Upset, we left the isle and that's were we met Eric. We expressed our frustration and he ended up helping us with our problems. The 3 stars are for Eric and the sweet ladies at the registers and I would give all 5 if Ben didn't ruin the experience. I'll still go to this location but avoid Ben at all cost! I hope management sees this and works with Ben to become a better sales associate to ALL genders. read more

So grateful for this local hardware store. They have everything you need, including an amazing kitchen/home/gift section. I recently placed an online order for store pick and I didn't realize I had selected the other Alamo Hardware location. Upon arriving to the Alamo location and realizing my mistake, the manager was incredibly kind and said that I could take one from their inventory, rather than driving to the other location, and they would figure it out between the two stores. What an amazing and kind thing to do for a customer. Thank you, Alamo Hardware! I will be back! read more

Great customer service! Came here to make copies of keys thinking it would be a slight wait but I was out in 10 minutes with my copies. Nice garden selection as well. read more

Walked into Ace on Sunday with my son who needed assistance on a project for his science class. The project was in the concept phase and we were really having a hard time finding the parts necessary to make it a reality. The staff at Alamo Ace couldn't have been more helpful and we left with everything we needed. I wanted to especially thank Norm who spent about 20 minutes helping us fine tune our idea and then pick out the parts needed to make it happen. 3 hours later we had an automatic Chicken feeder that is surely going to get my boy an A. Want to thank Norm and the others who assisted us. This is why I shop at Ace over the larger box stores. Happy New Year! read more