We had a really great experience working with Raul at VW Marin. He helped us purchase a Jetta SEL…read moreand trade in our 2018 Tiguan. From the beginning he was friendly, easy to talk to, and never pushy, which we really appreciated. They also offered a great price on the Jetta, which made the decision even easier. Raul answered all of our questions and made the whole process feel smooth and straightforward. Trading in our Tiguan was simple and he explained everything clearly so we always knew what was going on. Overall it was a very positive experience and Raul made buying our new car feel easy. If you're going to VW Marin, definitely ask for Raul!

I had a 3-year Tiguan lease, paid on time, and turned it in on time. About 2 months later I was…read moregetting notices that the car was not turned in and payments were due. In the meantime I happily purchased a car from Carvana and was happily driving an ID4. After calling VW Marin repeatedly and 6 months of back-and-forth I learned the dealership had not turned in the paperwork to VW financial. The representative said - "they sometimes forget to do that." Unbelievable that I took care of my responsibilities of paying for the car but that they wouldn't acknowledge having the car on their property for 6 months. And then the bill came. The fight continues as I document the toll tags, and request mileage records. A total nightmare they failed to take responsibility for or fix.

Buying my Subaru Outback from Kia of Marin was by far the easiest car shopping experience I've ever…read morehad! Nick was super friendly and courteous. He stayed way late to accommodate my after work schedule and was a pleasure to work with. Tom's awesome energy as a supervisor makes their show room a comfortable and pleasant place to be. Chris in accounting was knowledgeable and professional. Together their stellar team made the entire process as easy and breezy as possible.

I bought my Kia Niro EV there in November of 2019. I went regularly for repairs. It was only…read morerecently that I found that they never ever upgraded the software, which, according to Kia Connect, is updated twice a year. When I asked about it they had no idea what I was talking about. This dealership and the repair team which be trained in EV software so nobody else has the same negative experiences.

If you want a car that has an engine that nearly fell out the bottom of the car a month and a half…read moreafter you bought it go to this guy! My brother just bought a Mercedes from him. He was told that the car was just checked out and it'll be driving fine for thousands of miles without requiring an oil change or check up.. the only defense of the circumstances is that my brother did not immediately have the car checked out prior to purchase. I forced him to take it to AAA and they told us that the engine and the transmission mounts were completely shattered, and the engine could literally wobble out out of the car and that this damage had been there for years. Now he wants my brother to pay $500 to have it repaired. Yes this guy is serious and he doesn't realize that his car dealership days are at an end. He just doesn't know it yet.

I just bought suv today with extended warranty. The owner…read moreand his wife very nice and honest people.

I saw a Lexus RX 350 F sport online and called to make an appointment to see it the next day. My…read moreappointment was at 10:00, and both Ray (the salesman) and I were running late due to bad weather. Ray called to let me know he was behind, which I really appreciated--it showed he was considerate of my time. The transaction itself went extremely smoothly. After bringing the car home, I noticed a nick in the windshield. I called them, and Omid (salesman/finance guy/owner) told me to bring it back the next day. He had someone there to fix it just like he promised. They also gave me great advice about the extended warranty without being pushy at all. Honestly, they didn't have that typical "used car dealership" feel--they were straightforward, professional, and treated me more like a friend than a customer. I would 100% recommend this place. Their inventory is high-end, and the customer service is great

I would give zero there was the optio. They sold be a complete POS car that has had nothing but…read moreissues! Don is a liar and and very sneaky/sketchy. i would not trust or buy from this dealership.

I recently set out on what felt like a daunting mission: finding the perfect manual transmission…read moretruck for my husband as a complete surprise. Having never navigated the car-buying process alone--without my dad or husband's guidance--I visited and contacted numerous dealerships. From the very first interaction, it was clear this one stood head and shoulders above the rest. Their professionalism, warmth, and genuine commitment to customer happiness made what could have been stressful feel seamless and joyful. Hugh in sales deserves every bit of praise I can offer. He was extraordinarily patient as I walked him through my vision for this surprise gift, answering every question with clarity and never once making me feel like a novice. What truly set him apart was how far he went to ensure the moment would be perfect. He personally drove the truck to a friend's house and arrived with a huge red bow tied on the hood--turning a simple delivery into something magical. His thoughtfulness and "above-and-beyond" spirit made the entire surprise a resounding success, and I will never forget that kindness. Mike, the manager, brought the same level of positive energy and efficiency. Friendly and solution-oriented, he quickly coordinated all the custom upgrades I wanted, making sure every detail aligned with my husband's tastes and our family's needs. In finance, Josh was equally impressive. He explained every option with honesty and patience, never rushing me and always prioritizing what we truly needed rather than what might look best on paper. His knowledge and straightforward approach gave me complete confidence in my decisions. This dealership isn't just about selling vehicles--it's about creating meaningful experiences and building trust. In a world where car buying can often feel transactional, their team made it personal, caring, and even fun. I left feeling genuinely cared for, and my husband's reaction when he saw his truck made every moment worth it. If you're looking for a truck (or any vehicle) and want to work with people who truly listen and go the extra mile, I cannot recommend this dealership highly enough. Five stars, without hesitation. Thank you, Hugh, Mike, Josh, and the entire team--you've earned a customer for life!

This Toyota used to be okay but something happened in the last year. I tried to schedule an…read moreappointment to take my car in for servicing and it was ridiculously difficult. I left multiple voicemails and nobody got back. Finally, I got someone on the phone who didn't really put a lot of effort into helping me. She couldn't take the time to look up my vehicle in their system and tell me what was covered with this service plan based on my mileage. Nevermind that i have been taking my car there for years so that info should be easily accessible. Instead, she transferred me to voicemail. I left multiple voicemails, never got a single call back. Finally called and asked to speak to a supervisor, only to get yet another voicemail box. This one was completely full so I was unable to leave a voicemail. WOW. This is the worse service I have ever received at any Toyota and I have been a Toyota customer for decades. I ended up going to Hansel in Petaluma which was a great experience. Even though I had never been there and I wasn't in their computer, they were able to tell me what was included before i came in. They told me how much it would cost and scheduled me in the next day. Everybody was super nice and it's an overall much nicer dealership. I recommend anyone reading this ditch Novato Toyota and go to Hansel in Petaluma!

Everything went smoothly and quickly, from email inquiring, trade in and payments. Hospitality, a…read morevery friendly dealership. My sales Rayshawn is very responsive, nice guy.

Great service folks and great amenities. They have taken good care of my cars. Each time, I was…read moreaccommodated with loaner vehicles, such as a Panamera or a Macan EV. When not checking out the latest Porsches in the showroom, the coffee bar in waiting area is nice.

I was referred to Linda Goldberg and Car Q by a friend who has used Car Q's services extensively…read more Needless to say, this was the best referral one could hope for in the car buying/leasing process. Once I informed Linda of the car I was looking to lease, she was on it like there's no tomorrow. Not only did she find me the VERY best deal possible, but Linda kept me in the loop throughout the entire process. In addition to finding me the car, Linda negotiated the best leasing deal and did not back down when the dealer tried to up the monthly lease to make up for the monies Linda saved me on the overall leasing price. I HIGHLY RECOMMEND Car Q and Linda Goldberg for all your sales and/or leasing needs. She saves you time and lots of money. Simply the best!

I am truly disgusted with my experience, especially the services I received from my "buyer's…read moreagent", Linda Goldberg. I signed up for the "full service" which costs $600, in search of a 36 month lease on a 2019 Honda Odyssey XL. (This would be my first time ever leasing a vehicle.) Linda was rude, condescending, and highly defensive whenever I mentioned that I had received a previous quote that was far lower than the quote she provided. She resorted to calling me a liar, a bully, and finished one scathing email by saying "shame on me," all without ever explaining why (other than the fact I challenged her to find me a lower offer than the one I got on my own- which she refused). I asked her numerous times for an explanation but she never gave one, only insisting that I re-read the CarQ summary of services. She got really mean and nasty about it. I made a complaint to the Better Business Bureau and again she said I was misrepresenting the facts but when pressed to give her side she refused. It has been a true nightmare of an experience. So here's my bottom line. Do yourself a favor and pass on CarQ. Call Mark Shmorak at Cars Express instead - Cell: 818-448-8333 Email: ms@CarsExpress.com PS - the only reason I gave this review 2 stars is because I don't want it to get erased. This is a 0 star review.

Unbelievable good service. Two days after getting my car, the airbag warning light went on. I think…read moreI had loosened a wire under the seat when adjusting it back and forth. I also noticed the air fan lever was on or off (not gradations of flow). Owner offered to deliver a loaner car to my house and took my car back to fix. All fixed, at no charge to me.

We bought a car from Green Life Motors after our car was stolen. The transaction was easy, honest…read moreand stress-free. The handsome fella behind the desk looks like Riz Ahmed-another plus. We've had a couple of issues with the car since we bought it and Green Life addressed the issues graciously and did not charge us. Highly recommend.