I shop at the Albertson on Newport in Tustin. I am a big fan of the self-checkout. I am always happy to see that Matt is working. He is a ray of sunshine. He is always cheerful and willing to help. I have been there when business was slow. I have been there when business was busy. His demeanor never changes. If I have a problem with a transaction, he has the solution. I have experience with working with the public. It can be challenging. Matt excels in customer service. His knowledge of the store and the inventory is excellent. I highly recommend Albertsons!! read more

Angel at Starbucks inside the Albertsons has an amazing customer service!! He is super kind, fast and attentive... I love that he initiated conversation with my daughter about her labunu.. it made my daughters day! He deserves a raise! Thank you Angel you are awesome!!!! read more

Great location, always clean, well-stocked, friendly. The evening team here are helpful and professional. Randy is a super chill guy. There was a handicapped person during the last minutes of closing who had trouble with different payments, and he was very patient and professional the entire time. His supervisor and their team seem to always run things and do their job well. The daytime crew are pretty cool too, the few times I've gone there in the day time. There are also 2 EV charging stations, I believe are free. While the good prices bring me in, the friendly people give it a welcome reason to come back. Overall, the staff here make this Albersons A+ to shop at. read more

Matt is a phenomenal employee who is always pleasant and upbeat. I enjoy when he is at the store. He helped me in self check out multiple times . read more

Great customer service, especially from Michelle P! Not only is she really good at her job, she's always very pleasant to talk to. She's both personable and professional... I really can't say enough positive things about her! Jason F read more

The employee named Gabi lied straight to my face. I thought we were over the issue of bad customer service so when she lied straight to my face, I have no choice but to give the store back the one star rating and a bad review that I thought I wouldn't have to do again because I thought they fixed the customer service issues. An employee should not be lying to the customers. read more

Well lit, and clean store featuring lots of name brand processed, prepackaged, canned and boxed food, logically arranged in wide aisles. Produce is ok but also on the pricy side. This is a classic grocery store that could be anywhere in America. There is a pharmacy drive through which is very convenient. You can get covid tests and shots at the pharmacy. They have a nice over the counter section. Staff mostly masked, patrons mostly not. Overall, if you need the big box of Captain Crunch, (which I adore, but can't eat anymore) totally come here, they got you covered. If you are a vegan looking for specialty gluten free, keto, vegan "meat" and "cheese" products... not so much. It's just not that kind of grocery store. No recommendation. read more

Michelle P went completely out of her way to help me with the crazy digital coupon situation that was really depressing me. Her patience and kindness is a reason I will drive a little further to shop at this Albertsons. She solved my problems and helped me maintain my dignity as I'm not that tech savvy. I rate her service as TEN STAR!! read more

Good store! Really enjoyed the environment and the flowers, came across a few times with this one particular guy in produce, i thought it was the smell of fruits or something that gone expired but as i kept visiting i noticed it was him :/ Hygiene should be important. read more

SHOUT OUT TO MICHELE! My favorite cashier. She is delightful, kind, and I'm always happy to be in her check-out line! Thanks for always working so hard and brightening people's day, Michele! Hope you get the praise you deserve. read more

I wanted to give a shout -out to Michele who was my checker at Tustin Albertson 's market on Newport Aveue. She had a smile on her face and was so delightful to chat with. She has worked in this industry for 30 years. Many time the checkers in the market are not so friendly, however when I see her line, I will wait even if she has a few people waiting in her line already. Thank you for the great customer service every time Michele. Thanks again....KateQ read more

I can't say enough about the wonderful service that you have to offer at this specific Albertsons. I can't ever remember walking into the store and not seeing the beautiful smiles coming for your team. I have my Framers insurance office that is in close proximity to your store so u can imagine how often I visit. I congratulate you on all the lovely people who work at your store. You have the old town flavor. I would also like to mention that I love the layout of your store. The produce always looks fresh and anything I'm looking for is always in stock. I'd also like to mention that every time I walk in I always see Sherri happily greeting every one and Patty keeping everyone laughing. Again thank you so much for the wonderful service your store offers us. God bless - Patty Kelly (using my nieces account) read more

Not a good grocery store. Poor quality and the place looks gross Asian grocery stores nearby are better read more

Michele P was my cashier at Tustin Albertson's on Newport Ave. Before it was my turn she had a customer that had difficulty using the Albertson's app. The line was long, but Michelle was extremely kind to the customer asking the right questions to address the issue while being efficient to handle the issue as soon as she could, but most importantly she was kind. When it was my turn at the register, I told Michelle that I was extremely impressed how she handled herself, the professional way and the compassionate way she helped the customer have a great experience even when he was having issues. I think all in line were impressed as I was. Michelle is truly a great employee and I believe a great person. read more

Albertsons - Confirmation of activity - Grocery Near Me - Tustin, California

I would like to thank Janny, Produce supplier, from the Newport Ave. store in Tustin. I shopped there yesterday to purchase some salad kits that were on sale. There was little to choose from as it was explained to me that the shipment of salads had just arrived and yet to be unloaded from the back of the store. I expressed my disappoint at having to leave and return at a later time. A major inconvenience for my husband and I, who are seniors. Janny was extremely sympathetic and so very kind and helpful. In no less than 10 minutes, he wheeled out cartons of the salads that had just been delivered and got me all the types I specifically wanted. To say that he went greatly above and beyond would be an understatement. Thank you, Janny, for you assistance and kindness. So greatly appreciated. I hope Albertsons gives him the appreciation, as well, for a job so very well done! read more

I wanted to eat chicken and somebody told I should try the chicken from Albertsons and I did and I'm so glad I did the chicken is amazing not grease and good seasoning I defiantly recommend it if your a chicken lover and on top of it you could add any side you want to cook with it read more

Albertsons - The can corn - Grocery Near Me - Tustin, California

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I have always liked to shop at Vons/Albertson's however, recently trying to get the sales with the digital coupons is in my opinion ridiculous. It's very time-consuming and especially for senior citizens or someone who has had a stroke nearly impossible to see and then also put it in your cart and then have to scan it !!! Wow for gosh sakes I'm not a cashier just keep it simple; and let people get a sale price !!! This is ridiculous :/ I am switching to stater brothers if this doesn't change, I am bummed out because I have been a customer for the last 30 years!! I hope they read these. read more

I went to the meat department for some ground sirloin and Joseph helped me. I have encountered him numerous times. What a pleasant and helpful young man. He is always sooooo helpful, efficient and quick!! Always a joy and is an asset to Albertsons. read more

The bakery service was beyond helpful, Ricardo saved the day literally! Day of daughters wedding the original cake didn't happen & 6:20 am He was able to get me a cake, not just "A" cake but exactly what my daughter wanted, ha had it ready by noon, my hero of the month! Way to go Albertsons firing hiring the right kind of people !! Thanks again Ricardo for making this stressful day not be so stressful! God Bless you !! read more

Albertsons - White cake with fruit filling and buttercream. Last minute wedding cake. - Grocery Near Me - Tustin, California

Staffs there are very friendly and helpful. Especially Randy. He has been working there for a long time, and whether it's a rainy days, sunny days, good days or bad days.. He always smiles at you and carries good conversations that shows care to his customers. He also bags the grocery with fast speed; yet gentle and careful as to treat them like the priceless antiques. Anyway, I go there to shop 4 times a week, and the store also has lots of special sales weekly. read more

I love coming here in the morning when Maria H. is here she's always so nice. Great with a great speedy

Getting home late from work and heading to the grocery store is always a chore but Eddie at the deli counter always has a smile and a helping hand even when it's late. Check out with Randy he's happy to help. read more

Water machine never takes dollar bills abd I had no change. Despite spending over $60 in the store two cashiers refused to give me change for a dollar. Bunch of a-holes here. Going to Trader Joe's! read more

Consistently forcing customers to buy half quality products with usually half the taste with Albertsons generic "signature brands". Hey !! Albertsons", its not working !!!! Why don't you just call the store "Signature Brands"? Now I buy the actual products that I actually want at Stater Brothers or Ralph's. I guess they don't need the customers. Wake Up !!! read more

Eddy made our sandwiches today. Cool young dude who really understands customer service and product value. Highlight of my day. Never been so happy to eat a stinkin sandwich in my life but todays that day I guess. Thanks Eddy. You deserve a promotion read more

I have been coming to this Albertsons for years and I have to say that Michele is the most kind and wonderful cashier I have ever met!! She always has a smile on her face and an answer to any question! I come to this store and know it will always a positive experience if Michele is there! read more

This is my favorite Albertsons, I have been coming here for years. Most recently we have been working on a philanthropy project that involves a lot of gift cards and Sherry has been incredibly patient and so helpful at the register. I hope she is recognized for being a great employee, I would hire her to work at any business I am a part of. Thank you Albertsons for being a great part of our community, and thank you, Sherry for being so incredibly patient with us. read more

I still think of Albertson's as Lucky's Market. I grew up shopping at Lucky's, and now I shop at Albertson's. There are some exceptional employees at the Tustin location, people who are super stars at customer service EVERY TIME I go there, which is a lot! The super stars are Maria, Patty, Sherry, Adolfo and Vickie. The other employees are great, too. The store has a good selection of goods, prices are good, sales are important! Albertson's, or Alber-pucky's as we call it, is a great place to shop. Having the pharmacy there is a bonus as well. Now that they stock chocolate Tillamook ice cream, life is good!! read more

Store is great Deli is horrible. I live right behind and go all the time. You have to get better at managing the fried chicken. When you go in at 3pm and the chicken has obviously been sitting all day dried up shoe leather. Really sad cause when its fresh its really good. Spent years in food industry and this is easy to fix if management carred. Yes they are rude too. read more

Albertsons - Dried up cant believe your people would serve this - Grocery Near Me - Tustin, California

This Albertsons is always clean and has the friendliest staff. Their bakery is the best. We have gotten all our cakes from here for the past 5+ years and they are delicious. Our favorites are: chocolate with fudge center, white sponge cake with fresh strawberry filling or the white cake with raspberry jam layered cake. Recently they did an exceptional job on my god sons cake. Mickey Mouse theme 2 years old. Highly recommended this grocery store and bakery. read more

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I'll begin with shoutouts to Michelle, Laura, the sweetest baker you ever did meet (she's so nice), and the very kind lady with the kitty mask- this is genuinely the most amazing grocery store I've ever been to. My husband and I live in Lynwood and work in Santa Ana, however when it's time to restock and get food, we don't even entertain the idea of shopping in Lynwood anymore, we specifically come to THIS Albertsons. We feel as though it's our neighborhood Albertsons. They taught me to use the app, provide excellent recommendations, professional customer service always, and the cherry on top- the absolutely welcoming ambiance. You couldn't ask for a better environment after a stressful day at work read more

I've been going to this Albertsons for a while and there is one cashier in particular that genuinely makes my day when I see her and not gonna lie, part of me doesn't want to name drop her out of fear that her line will get too long but whatever, I know I'll wait. Her name is Michele P and she is beyond sweet, always asks how my day is going, and she always has really cool earrings on! I really hate going grocery shopping and it's a total chore, but she always manages to make me smile and as a girl I hope to one day have an earring collection as awesome as hers read more

I love this Albertsons, especially now that they updated everything and changed the layout. Their employees are kind and helpful. I always look to see if Sherry is working (lane 4), she's my go to! She's so sweet, helpful, and I always enjoy our chats when I go through her line. She's the one who helped me finally get on board with the Albertsons app. Helped me save more on my shopping trips and I'm super appreciative of that! read more

As I was checking out today Brenda let me know about a deal on the Diet Coke I was buying and even went back to the aisle to get the packs for me. Really above and beyond customer service. I would give 5 stars except the meat department is always slow to serve and never seem too happy to stop what they're doing to help a customer, which is what I experienced again today. read more

Today when I went into the store, I was looking for fresh cut chicken cooked and ready to toss in a salad . and I saw it on the deli and the container had chicken but was chopped up to extra small pieces. where chicken they were small pieces so I went to the service deli and looked there. Didn't see anything. I was standing there thinking what I could do. An employee who looked like she was probably going on a brake or into the back of the store. She could've just kept walking but she made it a point to stop and come over to me and asked me if I needed help. I told her about the chicken being in really small cuts. She smiled and said she could go look in the service deli and see what she could do. She came out and said if I have time she can cut up some chicken for me. I was very impressed she offered to help, for she could of just keep on walking. I continued shopping and came back and Julia had my chicken chopped up as I liked and ready to go!! I completely appreciate Julia going the extra distance to help me!! Next time I come in I hope to see her. Kudos to Julia!!!!!! read more

I just fell on some spilled shit and was treated like crap when my husband went to tell them to clean it up better and that I fell. You could tell someone half assed wiped it down instead of actually drying it. Wasn't till another manager saw me limping out did she act like she cared. They were so rude I didn't want to fill out there bs paperwork, but u will be hearing from my lawyer. The first manager copped an attitude and threatened to kick my husband out because he was upset with the lack of giving a shit. I'll post pics of the bruises when they come up tomorrow. Edit: see the response from the manager... No sorry or anything, just more rudeness. We only told them about the fall so they would clean it up and no one else would fall. There were at least 3 other puddles throughout the store. Don't worry Dawn, I already talked to corporate and we have appointments to talk to them and your law team tomorrow. They said they don't like hazardous materials left on the floor and didn't sound happy with you. But thank you for your concern or lack there of. read more

Maria at self check is amazing. Always has a great attitude and smile ! She needs a raise asap ! One of the best workers at that albertsons

A shout out to Randy yesterday (cashier) who was so patient and kind to an elderly lady that was having a hard time using her credit cards/gift cards to pay for her groceries. He went above and beyond to help her. The staff here is exceptional! I've witnessed it numerous times. read more

Very poor customer server. Some lady was working the self check out. I was buying 2 items and she said I was limited to only one per customer. I was so confused. read more

This Albertsons is awesome. They have a great selection of groceries and the meat deli is my personal favorite. The staff members here are super friendly especially Mariah, Michele and Randy. The store was recently remodeled and it looks great. Thanks Albertsons read more