Even though they didn't serve my area, Guy was great to give me good advice and point me in the right direction. I'd do business with these folks in a heartbeat. Nice to find real customer service like I remember growing up. read more

My wife and I have worked on multiple projects with Guy and Nicole over the last 15 years . They are always a joy to work with , very knowledgeable and honest . We cannot imagine ever doing business with anyone else and trust them 100% to be able to provide professionally delivered service and product s read more

This was the 4th fireplace store we visited in the Seattle area. From the moment that we walked in we were treated with outstanding service by Guy. His recommendation was far superior to anyone else's and we decided to go with it. The home measurement service and install all went extremely smoothly and the service folks were outstanding, courteous and cleaned up after themselves. I highly recommend them and we are very happy with the purchase, price and quality of our gas insert fireplace we bought. read more

They are very knowledgeable about all of their products including spices and seasonings. We go here specifically to get FOGO and John Henry's seasonings and it is worth it every time. Loyal customers for life here. read more

Every time I walk into the store I find a new product I can't live without. My latest purchase was a Kamado jumbo Joe. After using it I can't imagine my life without it. My salesman Guy who suggested a few accessories but forgot to suggest a rotisserie for my Jumbo Joe. Have no fear Guys secretary Nicole was here. Nicole came out and showed me accessories I couldn't live without it. I'm super happy and need to stay away from Thompson's for a while so I can save up for my next purchase. read more

Our experience with purchasing a custom gas fireplace insert at Thompson's Hearth & Home was first class. Our quest to buy a new fireplace insert took us to about 7 suppliers, including Thompson's Hearth & Home, located throughout King County. What set Thompson's apart from the others was 1) superior product knowledge & expertise and 2) no pressure sales. We were not disappointed - throughout the whole experience, from initial order through installation, both Guy, Nicole and team provided outstanding customer service that went above and beyond. If you're in the market for anything fireplace related, Thompson's should be at the top of your list and I would highly recommend them because they will go the extra mile to make sure they provide (and install) the right solution for your needs. read more

I walked in and the owner Guy showed me their options for a zero-clearance fireplace insert. He used very low pressure - no pushy sales job at all. He explained options and gave me the model brochures. I called back later and placed my order. Guy was fine with me sending the deposit by check using bank bill pay. He sent an installer to do the measurements, who was on time and friendly. We got their recommended electrician to install the outlet, which went smoothly. Then the installation team arrived exactly on time and got the job done perfectly. I'm aware that their installation service area is smaller during busy season - Guy was willing to install at my address because I was ordering during off season (spring). If you live farther away from Issaquah, you should first check that they'll install at your location. This is the way purchasing a gas fireplace insert should go! When we're ready to do our other fireplace, I won't hesitate to go back to Thompson's. read more

We went to Thompson's Hearth & Home expecting to buy a new gas insert to replace our "broken" one. Though he could have sold us a new insert, Guy instead worked with us to troubleshoot the current problems with our non-Thompson's product. With a simple part and thorough instructions we were able to fix our insert and save thousands of dollars. How refreshing to work with an honest and ethical company. I highly recommend Thompson's and hope to need them again in the future. read more

Every time I come to Thompson's Hearth and Home, I am treated with kindness and respect. The owner, Guy and his wife are friendly and knowledgeable. Guy always takes his time to explain about fireplaces and fireplace parts. All their products are of higher quality. I always buy fireplace parts from him and always will. I highly recommend this place. read more

Very professional and friendly. We were greeted immediately and all of our questions answered to our satisfaction. Despite being extremely busy, Guy, the owner, managed several customers at once. He made our buying decision easy. read more

About 8 years ago, we bought a display model from Thomson's Hearth & Home. They gave a good deal because it was a display model and also because the unit was sized for an older, larger fireplace, which are less common. We love the fireplace and it's saved us a few times when the power went out. Now, after all this time, I had an issue that cropped up after cleaning it; the pilot light would not stay lit. I followed the instructions left by the installer, but that didn't help. We called Thompson's and Guy answered the phone. I described the issue and Guy walked me through the process to fix the issue. He was very patient and took the time to explain what the issue was and why it occurred. After hanging up, I followed his advice and it WORKED like charm. We would recommend them without reservation! read more

If you live within ten miles they might sell to you. Ten miles. Anything else and you're out of luck even though they hold the dealership for brands not available elsewhere in the area. They don't say, it could be several months due to staffing issues, they just say no. They're just kinda arroganant about it. One of these days they'll be whining for customers and wondering why people aren't flocking to their door. read more

The most knowledgeable, honest, and forthright people I've met. These people offer advice in the best interest of the customer, even if that means recommending against a major sale in favor of a minor upgrade or repair. Plus, awesome shop pups!!! read more

We picked up a Big Green Egg, BBQ Guru, an amazing Challenger Cart, and all the extras and goodies to get cooking on the Big Green Egg from Guy. My husband has always been a charcoal nut, and has gone through several different BBQ's. Now it was time to step up and buy the egg. Not only did Thompson's offer delivery and setup of the egg, but they even spent a great deal of time getting us used to our new grill. The first time we fired it up we cooked a perfect steak, and from Guy's recommendation, we smoked a brisket for 17 hours without having to open the lid and were rewarded with the most delicious and juicy brisket we have ever had. 6 stars for the great customer service and amazing quality products. We will be back for sure! read more

Great Customer Service. Helped me fix a fireplace issue with very little cost. I would contact them every time I need a fix or new fireplace. Great showroom as well. read more

We wanted to convert both of our home's unused wood burning fireplaces into more efficient gas inserts. We visited multiple dealer showrooms and quickly became overwhelmed by the choices in options, aesthetics, efficiency, and prices. Thompson's helped make the process easier by pre-selecting for their showroom only models that meet high standards for efficiency and features (all their showroom units qualify for PSE efficiency rebates). That then made it easy to focus a decision mainly on aesthetics and pricing. We ended up purchasing both units there, a more traditional R.H. Peterson insert and a more modern looking glass lined Kozy Heat insert. It took four weeks from the purchase date to install date. The install itself went smoothly with the two installers working together and had everything looking good and working well in a four hours. There was an issue with the fuse in one of our units, and the store's technician Max came out the next day to make the fix and had it working again. Overall we are very happy with our purchase. They look great and produce a tremendous amount of heat making our living room very warm and comfortable. Gas inserts are not cheap so I suggest you shop around but be sure to visit Thompson's when you do. read more

We got a fireplace insert installed last Dec (2018). We had that on EVERY. SINGLE. DAY. for months. It was glorious. From the moment we walked into their shop, we enjoyed the experience. Very friendly and helpful answering questions. Scheduling was pretty quick (busy season, had to wait a little). Installation: (part 1: electrical) Dude knew what he was doing. Good, quick and professional. (part 2: fireplace) 2 great guys (don't remember their names, but professional). Of course, old house - had some "hiccups". Handled and pleased with the solutions. Now planning on the downstairs fireplace insert. Would (and will) 100% go through Thompson's Hearth & Home again!! read more

I had no idea what I was looking for, but was helped right from the start. Nicole came over, answered all our questions, and let us decide what we were looking for, no pressure. To be totally honest, I thought she could have been more pushy. We ended up choosing different inserts for our up and downstairs fireplaces. From purchase to delivery, installation, everything - it was incredibly smooth. I almost fear the problems I'm going to have when updating our home and this couldn't have been easier. Def. recommend. read more

Popped in for a quote on a gas fireplace. Made to feel like I was an imposition and unwelcome and the tone of rep was condescending... they must not need new business. Too bad as I prefer to make purchases from local businesses rather than big box stores when I can. read more

What a fantastic experience it was working with Thompson's Hearth & Home to find the best option to upgrade our old wood fire place in our new home. My review is not just for shop owners but it takes a full dedicated team including the installers. We are so happy with our new Morso, especially since it was installed just before the first real cold has hit for the season. read more

It was a pleasure to work with this local business with Guy and his family nearly four years ago. They oversaw ordering and installing beautiful hand crafted doors for our newly constructed home's large double sided fireplace and for an outdoor fireplace. We were always nervous to light a fire in our new home, but finally did use it this Thanksgiving. One of the four doors was tight on its hinge. Once I reached out to Guy, he sent Max, his same installer, over within a day or so and they cleared out the tightness that had developed. I'm so grateful for their commitment to excellence. Grateful, but not surprised---that is they type of business he/they run. read more

Definitely the place to go if upgrading your fireplace or pellet stoves! I have purchased two stoves here... Amazing selection and great customer service. I have also bought one of their Big Green Egg barbecue's... The best grill ever. This is a family run shop... Very personalized customer service! read more

This is a great business to buy your fireplace from, etc. The people are really caring and want to make sure things work out well. I bought a fire place from them three years ago and had a good experience. After doing some research I decided to buy with them. I specially drove out of my way because of their good customer service I called with a question today, three years later, and they were super helpful. They treated me as if I was a new customer even though they knew I had bought my fire place three years ago. I highly recommend investing with Thompson's Hearth & Home read more

Terrific store. Great folks running the place with excellent product knowledge and a clear goal to help people find what they need. While waiting to be helped and looking over their display area I overheard them working with a couple that had excellent questions & concerns about a fireplace and I must say I was impressed with the process of discovery and eventual recommendation. I was there to buy a Big Green Egg smoker (which I did!) but if I need a fireplace I will go there first and last! Great local family owned business. read more

This place is absolutely top-notch when it comes to service. About 6 years ago we purchased two gas inserts from them, both of which we use practically every day. The service from Guy and his team has always been fantastic, but just today something happened that was particularly exemplary and was what prompted me to write a review. Recently the remote on one of the units started having trouble, with some of the buttons not working properly. We looked online, hoping we could just buy a replacement. Due to the supply chain issue, no one has this remote anywhere. Finally, I thought to call Thompson's, just to see if they might be able to get one for me. They, too, didn't have a replacement due to the supply chain, but at first they thought they might be able to fix it for me. Unfortunately, they weren't able to, but instead of just saying, "Oh well, we'll order one for you and tough luck until then," they took one of the remotes from their own floor models and lent it to me until their order for new remotes comes in. I mean, who does this? I was blown away. I would recommend (and have recommended) this company to all my friends and family. read more

We purchased the large Big Green Egg a few years ago from Guy. We had to warranty a part and he was helpful with the paperwork. The store has a great selection of BGE inventory and accessories, so we were able to find all the needed parts. We decided to go back this summer and purchase a mini BGE to take with us when we go camping. We asked Guy if he could make a carrier for it, for easier transportation. The first one was slightly too narrow based on the measurements we took. He worked on the measurements again, and the new carrier holds the mini perfectly. It's actually better than what we imagined. Based on his professional, honest, helpful service over the years, I would recommend this store for both fireplace and BGE products and services. read more

Great Place! We are from well outside their service area but stopped in because our local stores carry very few contemporary fireplaces and stoves. Even though it was clear they were not going to get any business from us they spent a great deal of time showing us options and discussing or rather complicated install situation. If they spent that much time with us I am sure they would also provide outstanding service for customers in the area. If you are looking for a stove or fireplace you should definitely stop in. We live almost 300 miles away and it was well worth our time! read more

Our experience with Thompson's Hearth & Home has been absolutely wonderful - so great in fact that I am taking the time to write my first (and probably only) review ever! Three years ago we bought our first gas fireplace at their store, and Nicole was extremely helpful with making sure we found the right one - we still love it, and we are getting lots of compliments for it :) A year later we upgraded our open fireplace with an insert. Guy was incredibly patient about going through all the different possibilities with us. We finally found the perfect solution, and have since enjoyed countless happy hours in front of our new fireplace. Even the chimney sweeper commented on how great this stove was, and only charged us for a regular 'open fireplace' cleaning (instead of 'insert cleaning'), since it was so easy to do. After three years of faithful service to us, our gas fireplace started having some trouble and would not stay lit. I called Thompson's Hearth & Home, expecting to make an appointment for someone to come out and look at it in the next few weeks. I was very surprised when they said a technician would come out that very same day. It turned out the technician was held up with a different customer, so Guy came over himself and didn't leave until the problem was fixed, which was around 8pm in the evening! I have never experienced such amazing customer service! Needless to say, we had no further issues with the gas fireplace, it works like a charm. We were so grateful, especially since we lost power 2 days later, and the gas fireplace kept us warm and cozy. Thompson's Hearth & Home is simply fabulous, and the owners, Guy and Nicole, are some of the nicest people we've ever met. HIGHLY recommended! read more

I went in to get some information on The Big Green Egg. It's too bad the male sales person, I assume the owner did not take my inquiry with serious interest. His lack of elaboration and unwillingness to provide me with any additional information potentially lost a future sale of over thousand dollars. I would suggest providing quality customer service to anyone who walks in your door. read more

We shopped around, got bids and came back to Thompson's Hearth & Home due to the honest approach, fair pricing and positive reviews. All was delivered as promised, the product is beautiful and we are very happy with the result. Installation was professional and on time. Know Guy recycles the old which is a bonus for all. Would never hesitate to recommend. read more

What a great surprise to find a business that is customer centric!! Guy Thompson was not only patient and informative with answering all our questions, but honest with giving us accurate information. He didn't try to sell us product....as did several other business.... but instead saved us hundreds of dollars. That is being honest and putting the customer first!! I can assure you that we will go back to Guy, and no one else, when we need any product or service for our fireplaces. Please note we are seniors, who fondly remember the days of great customer service and loyalty. Thanks Guy!!!! read more

owner was great and helped me replace a fan from an old gas fireplace that came with my house. The original fan was no longer produced so found a replacement. when that fan failed after a year he gave me a full refund and found a better fan from the manufacturer. always helpful and friendly when I go in. read more

Unfortunately, I also had a poor experience with Thompson's. I went in to find a replacement fireplace for my recently purchased townhouse condo. The sales guy was great and they had just what I wanted. We chatted about the fact I lived in a condo and wanted to update the fireplace. I told them my contractor would be in contact. I left feeling very happy. Next my contractor went in and talked to the salesman. They pulled up documentation on my condo showing the work that had been done by previous owner and the how the roof connected to other units. The salesman wanted to have someone come out with my contractor to make sure they got the job right. Great! This is where things got really odd. The guy coming out called and delayed appointment by two hours because he got caught in traffic. My contractor could not stay so I came home from my office. The guy arrived on time. As he entered the door he said "Your replacing your insert so you don't mind if I break it." I told him two previous people had taken it out to look and they didn't break it. Then he said "So you had two other companies look at this?" I told him it was my home inspector and my contractor. He then took out a screw driver and started dissembling the old insert. I had watched this done twice previously and no one had to unscrew anything. The grates lift off and it slides out. When I said this to him, he got irritated and went out to his truck. When he came back in I said "You asked me if I minded if you broke my insert and I want to make sure you understand that I don't want it broken." He responded that he knew that they did not have insurance to work on "duplexes". He could look at the insert but they would not be able to do the job. I really was shocked. I told him that I didn't live in a "duplex" I lived in a condo townhouse and that this was discussed at length with the people at the store and they said they could do the replacement. Finally he said "what do you want me to do?". I answered "Your job" and he left. The good news is this ugly incident happened before the job was started. It would have been worse if my wall was opened up when things got weird. read more

Worst place. Salesman was horrible, arrogant and rude. Sat at his desk till we approached him and was so rude. Obvious he wanted to blow us out of there and get back to what he was doing. read more

We ordered a steel mantel shelf. Two other places in the Seattle area carried the same shelf, one was too far from us, the other had a form that appeared to be created by the manufacturer, but had higher prices than Thompson's Hearth & Home for the exact same thing. To top it off, Thompson's shipping costs were a lot better. The people who helped us at Thompson's were also friendlier and more knowledgable than at the other place. After placing the order, the shelf arrived even a little bit faster than we expected, and when I picked it up, they loaded it in the car for me. I would definitely recommend this place if you are looking for a fireplace or mantel. read more

My wife and I visited Thompson's after a pushy sales experience at Rich's. We've purchased a few fireplaces over the year's after transitioning homes from places both on the north and south ends of the city. This is by far the BEST place out there! We found our sales rep. Guy to be direct, very knowledgeable about the fireplace options and straight forward about delayed scheduling because of the busy winter season. Like most homeowners we wanted it less expensive, faster install times and a couple of options that didn't exist. He guided us in the right direct with our final decision and we are so happy with this experience. Guy can outfit your home with a high-end fireplace at a great price or turn your simple home into an amazing space with a beautiful fireplace. The installers were experienced professionals-phoned before arrival, covered up boots, worked quickly & showed us how the controls work before exiting. We love the finished product from this company with no reservations. I highly recommend you make the drive to Thompson's in Issaquah for a new fireplace and skip frustrations elsewhere. They offer beautiful fireplaces and should be considered the best outfitter in the industry! read more

Service before the sale is common. Service after the sale, especially a fair amount of time after the sale, is unheard of now days. Thompsons offerd both exceptionally well! We went to several fireplace stores and not one had the selection, knowledge, or ideas the people at Thompsons did. Their prices were in line with all other's as well. Installation was a breeze with kind and professional young men that clearly knew their stuff. Now jump forward 4 years and we've had two beautiful fireplaces working perfectly. Until about a month ago. As the weather turned cold we decided to use the fireplace. One started no problem but we couldn't get the second to light. We tried everything to no avail. Then I called Thompsons. Their answering message states for service call another company (they aren't in the chimney sweeping biz nor general fireplace maintenance biz). However I waited and finally got ahold of Guy Thompson. I explained what was going on and he offered some ideas. After several phone calls of him offering ideas and suggestions that didn't work, he said he'd come out and take a look. Jump forward to today and either Guy or one of his employees has come out several times and finally figured out there was a simple issue and fixed it. I offered to pay but they refused stating they pride themselves on their attitude towards their customers and on their products. Now both my fireplaces work great and we couldn't be happier. The point of all my rambling is that these guys are true professionals with service after the sale (awhile after the sale) that is so lacking now days and by all means not something you'd get online or at the big box stores!! If you're in the market for a fireplace save yourself time and confusion and head to Thompsons Hearth and Home. read more

THE place to buy your fireplace insert is Thompson's Hearth and Home! The service is outstanding, everyone at the store is extremely knowledgeable and helpful. We had a complicated situation with several issues to solve, and they came up with wonderful solutions and our fireplace is fantastic. They went WAY above and beyond the regular service to make sure everything was just right. We could not be happier. You simply could not find a better place to buy a stove. read more

We just bought a new gas fireplace insert and couldn't be happier. It works great and the entire process from shopping to installation was seamless. Thanks! read more

My blower went out, instead of charging me for a new one, they helped me troubleshoot the problem. Turned out, it wasn't the blower at all, it was the Rehostat. Ended up saving me a bunch of money. i would recommend Thompson's Hearth & Home to anyone! read more