I am completely beside myself with the blatant disregard of my new membership with Primo and Alhambra water. I only joined a month ago and I only got one shipment. All following shipments never happened. In fact they were epic cells. I called them 12 times in a two week. Only to have the customer service agent apologize profusely however, I still never got a call from the local manager or supervisor and they never got water delivered ever again, it is unfortunate but I had to break up with them. And cancel my membership. So what's happening now? There are still empty bottles sitting at my front door for three weeks now. And I just called them for the 13th time today only not to have anyone return a call. Wow it's just water guys. Is it really that difficult? read more

Alhambra Water - Empty water bottles waiting here for over three weeks. I guess at this point, I'll just go to Lucky and fill up my own bottles. - Water Delivery Near Me

The customer service is absolutely terrible. First, you spend at least 30 minutes on hold just to reach a representative in the Philippines, who is completely unable to resolve any issues. I've spent hours trying to cancel their service, but it's been unsuccessful. This is by far the worst experience I've ever had. read more

Just wanted to update my review STILL 1 STAR - you lost our business. No one has reached out, no one has returned our email requests, NOTHING. Just terrible! To anyone reading this: Costco delivered 5 gallons this morning. read more

Alhambra Water - July water delivery missed and we've been pushed back to August 17th with no guarantee that delivery will be made. Ridiculous! - Water Delivery Near Me

My experience was exactly what every other review here says. LOVED my service and my delivery guy, who even brought it exactly where I needed it as a recovered from surgery. Then "the Merger". Delivery dates pushed back, half an order delivered, changed my delivery guy, and trying to call them? Automated system says it doesn't recognize an account w my number, when I oput my number in says I have TWO accounts. could never get thru, had to wait on a call back put on hold for 25 mins while they try to find information, WHAT A CLUSTER!! So bad I have them coming to pick up both dispenssers tomorrow! Bill went from $36 to adding 1 more dispenser and jumped to $80 then over $100!!!! Poor guy on the phone had to receiove a good old fashioned cursing out, I was so mad. I had to apologize, i know it's not his fault but MY GOD HOW HARD CAN IT BE to add one dispenser and pay another $14 instead of another $70 Anybody know where else I can get an Aqua Barista or do I just wait for these clowns to go out of business and pick it up on eBay read more

Beyond disappointed with the lack of quality of customer service. My first delivery arrived and I had to flag the driver down to remind him that I had ordered the dispenser as well. Following, when I called to up my order to 2 bottles, I was told I could not get same day delivery (no problem) but that I would receive two bottles the following day (and canceled my upcoming delivery) No delivery came next day and when I called mid-afternoon to confirm it was coming, I was told the representative had both escalated my request to the manager as well as the delivery driver himself and they would call me directly to confirm No call. No water. And as soon as I can cancel, No customer. Looking for a new water company to, oh I don't know, provide WATER! Customer service is more than a catch-phrase :( read more

Update as of 7/26: I have cancelled my account, spoke with customer service and the local owner. The items STILL HAVE NOT been picked up from my front door, over 3 weeks of waiting. This really shows me where the priorities are for this company. What is the point of telling you a pickup time if you won't see someone for weeks... probably even months. I am so happy to take my business elsewhere. Let's see when this thing finally gets picked up! read more

Alhambra Water - Broken dispenser that was supposed to be replaced 2 weeks ago... still waiting - Water Delivery Near Me

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I'm so disgusted that I won't leave a review. GET IT TOGETHER ALHAMBRA! For me to go from being excited to finally have water delivered at my home to regretting the decision and afraid to try another company because I thought Alhambra was the best. Sheesh! read more

Delivery service is good! customer service is ridiculous... after having service for several months, getting three bottles once a month someone in the office changed my account from once a month delivery to every two weeks 4 bottles instead of 3 bottles! Icalled the office to have them changed back, we went back and forth for a while before she changed. 4 was delivered anyway... again I had to call the office back let them know I'm not paying for 4 bottles anyway decide to quit the service. Too much other things to be concerned about, water service shouldn't be one of them ... read more

I've had a horrible experience with Alhambra Water Delivery service out in th Tri Valley area of Pleasanton/Dublin/Livermore. My empty water bottles have been outside since Monday waiting to be picked up. It's now Friday and NOTHING! I understand were in a pandemic so they might be short-staffed and there be a delay. That's reasonable, but what bothers me is the lack of care of concern for customers. If they were going to be a week late, they should have indicated that to me or let me know. If they were going to be a day late, they should have let me know. Also, it seemed something also screwed up with their system because I got a notification on Wednesday saying I got water delivered but I did not. I have friends who have used this service and they said it was pretty convenient so I had high expectations but, this has been anything BUT convenient! It's been a total annoyance. I've talked to 2 to 3 people almost EVERY DAY this week from the company trying to get a sense of what's going on and when my water will be here. Everytime I speak with a Customer Service Representative they tell me that "they're working on it," or that "they can't reach the branch manager who handles Dublin/Pleasanton/Livermore area," or " we'll handle it today," or "we wont handle it today," all these different stories and excuses. Today I was told by Luz in customer service that her manager named Alicia would call me back but she did not. No one called me back. I reached out via Facebook and have been waiting days for a response. It seems like they don't really care about their customers. I am eager to cancel because they don't really seem to care much about their customer or else they would not have kept on giving me the runaround. It's been a total mess and headache. I'm eager to cancel. read more

Alhambra Water - Day 5 of waiting for my water delivery. - Water Delivery Near Me

I consistently have bottles delivered that leak from the bottom (15% fault rate), which means Not only can I not use those bottles, but they ruined my laminate wood floors as well. Then I put it in the garage and noticed rings of calcium and lime deposits Where the Alhambra jugs sat, which means I'm paying a lot of money to buy HARD TAP water full of lime, and calcium deposits. I purchased the service so that I can enjoy quality Nespresso coffee that does not taste like tapwater, but I've had to descale my machine frequently after running what I thought was the premium Alhambra water through it. And If that wasn't enough, initially I rented the water dispenser from them and bugs came out of it. I had them replace it, and bugs came out of the replacement again and fell into my drinking cup. Gross! I gave them the benefit of the doubt and thought maybe it was just my home, but when I bought my own brand dispenser surprise no bugs! No issues with delivery, customer service or billing that others have reported. That has been fine. read more

Alhambra Water - Water Delivery Near Me

I have had the worse customer service FROM YOUR COMPANY!! I was scheduled to have 4 bottles of water delivered on December 27th, 2022, they changed it without notification to December 31st, which is a Saturday and I know they don't deliver on Saturday. So water never came. Called back on January 3rd, 2023 due to the holiday. Was informed that I would receive 5 bottles of water the next day January 4th 2023. Called that morning to confirm and was told it was moved to January 7th 2023 again on a Saturday. NO water came. Called this morning and was told it would be delivered today January 9th, so I called to confirm and was told NO water was coming today and it was scheduled again for Saturday January 14th, 2023. What will it take other than finding a new company to water delivered?? Spoke to a supervisor that was NO HELP, still don't have water. -0 is my rating read more

Extremely unhappy with the delivery service. The office is always so nice, but makes so many empty promises...the follow through on the delivery is where the absolute disconnect is. How many times must I call to try to get this right?? 1. I schedule a delivery for days and times my business IS open, it gets cancelled. Why??? 2. Countless times the deliveries are left OUTSIDE my closed business on a busy street. DO NOT LEAVE DELIVERIES OUTSIDE MY BUSINESS OUTSIDE OF BUSINESS HOURS. The bottles can easily be stolen. I pay for delivery to INSIDE my business. 3. When you deliver outside my business hours you cannot REMOVE THE EMPTIES. Why am I stuck with your empties for weeks?? I DO NOT HAVE SPACE TO STORE THEM... I am currently storing 8 empties!!! SICK of it Alhambra... stop making empty promises. read more

We have had Alhambra/Primo water delivery service since approx. 2021. I have always had excellent deliveries, every driver we had, was the Best! The best customer service on the phone, as well. Only 1 time we didn't get a delivery. I think our driver was sick IDK. I called them and not our regular driver, but another driver, called me back and offered to deliver 2 - 5 gallon bottles he had left over in his truck. After he was off work! I didn't want him to do this on his own time, he said, it was no problem. I told him we would be O.K. till the next delivery. I appreciated his kind offer. Love our Alhambra/Primo water and service. read more

I used to have Bi weekly delivery for years but then all of a sudden they started missing deliveries and they didn't contact me warn me or anything . calls to them were a joke. Told the same thing, that a supervisor would call me but no one ever did. They just skipped it and when for the next scheduled delivery date. This happened many times until they just stopped delivering at all. Their reason when I called them was they didn't know when or if they would deliver. The so called Pause was "Indefinitely " I also noticed my neighbors also no longer received deliveries. I am a disabled person and rely on water delivered. I don't mind an occasional skip delivery or so but at least let me know how long the pause is or just deliver it late a day or two. I will never go back to Alhambra Water or whatever they call themselves these days. Horrible Customer Service and Relations. In my opinion read more

A legit scam. They will drop water off on days when nothing is ordered just so you can't refuse, then will NEVER come back to pick up the bottles. I have contacted customer service probably 50 times over the past year and trust me it is not worth the headache. Easily the worst service I have ever used and it most definitely feels like they are doing it on purpose. read more

Awful. The delivery person is great.. Never had any real issues until this month. Our delivery is for every 2 weeks July 6th came perfect... my dispenser was leaking I called they came out that day and replaced it (7/14) my next water delivery was scheduled for 7/20 .. never came.. I called they said it was delivered on 7/14 I said, no, I received a replacement dispenser.. ok they promised water would come every day since the 20th.. today is the 28th still no water. I spoke to 6 different agents.. all were less than cordial... like I did something wrong. Completely and totally annoyed. I have to find another service and I really don't want to because I like the water.. UGH! I can't say I would recommend Alhambra water service.. what I would suggest is that they review who and how their internal service is being managed. read more

Here we go again. They DM and promise this that and the other thing. Their driver says "oh just reach out to me". Three weeks later we are back to the BS. Empty water bottles, unresponsive management and staff and annoyed af. I've reached out to the staff and scheduled delivery online. Nothing was delivered. You tell me what to do? I'm tired of the Bs. Pick up you stuff or find it in the street. I'm over it. Zero stars if that were possible. Your company is a disgrace to the business world. read more

Alhambra Water - Every time. This company sucks. We have been left without water all week. - Water Delivery Near Me

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Damned I wish I read these reviews before I signed up for this service. We normally would go to a store and fill our own 5 gallon bottles of water for a dispenser we owned. I signed up for this after we had a number of surgeries in the family and needed convenience. What a mistake. First delivery was fine. Second delivery they delivered wrong water. 6 contacts with customer service later where they said they would resolve the issue I was finally told that the wrong water would be switched out for the right water we actually paid and it would be done in my next normal delivery along with delivering my 4 new bottles. Got the auto phone call and email saying my delivery is on the way and it never came. So now I'm out of water and have to go to the water store which defeats the whole purpose. Now I'm told they will come pick up the 4 full wrong bottles of water and the two remaining empty bottles and then give me a refund. I've canceled my service. How does this place stay in business. If my refund is not processed, or they charge my account ever again straight to the better business bureau I will go. read more

Horrible company absolute liars and they deliver damaged machine Never showed or delivered water read more

i have been waiting since beginning of july but no water delivery since. i keep getting emails each time that they will need to reschedule. i even requested a call back from their customer support and even the delivery date they set up did not happen. it has been 6 missed deliveries as of today. 6!!!! what kind of business is this?!!?! You have the worst ratings from your customers and you clearly have not done anthing to improve your service. read more

Another review I wish I could leave negative stars. After a month of calling for our water delivery and being assured over and over again we would receive our complete water delivery today, Alhambra Water once again disappoints. Not only did they drop off 1 out of the 10 bottles we ordered, they skirted out of the parking lot without even ringing the doorbell. As if they knew they'd be caught in their lack of work ethic. PLEASE CONSIDER ALL OTHER OPTIONS FOR WATER BEFORE THIS ONE. read more

I left the Costco recommended Alhambra when Costco went with Nestle water. The ReadyRefresh new service was poorly staffed and their water dispenser was very loud so we decided to go back to Alhambra where we never had a real problem . We also like the taste of their water better. read more

Get ready to be on the phone for 2 hours to contact them. I have called them numerous times because we have 12 empty bottles to be picked up and nothing!! They also leave the water outside the business in a very busy area and have had several stolen. We have asked for the water to be brought in and not. Stay away!! read more

Back to 3-4 weeks delivery time for a 2 week delivery schedule. Look elsewhere if you need residential larger bottle deliveries and value your time. You will be left with empty bottles and given ETAs never met. read more

They haven't delivered water to me in over a month. No explanation. I don't know what to do. This has happened before, what a terrible service. I don't know what to do, I'm going to try to call their corporate office and get a few people fired from the Milpitas branch which is the branch that handles my delivery. This can't be happening in isolation, someone must know about this. How can such incompetent people be allowed to do this to customers? Rubbish work ethic and service read more

Run away from this horrible company. As of writing this review, they have 767 reviews with an average of 1.2. Keep in mind that you cannot give a zero which is what they deserve. by default the lowest you can give is 1 star which means the real rating is 0.2 . This is by far the worst of any company I have ever reviewed and they deserve that honorarium. We had the service for 6 months and every single delivery, we demand that they call or text prior to the delivery so we can open the door and they can take the empties. Not a single time did the do this although every time they promise to do so. Now we have 20, yes 20 empties and keep in mind every time they dont pick up the empties you are charged a deposit for it. Finally this morning we told them that we have had enough and if they don't contact us today we will cancel the service today. Once again they said this was escalated and we will definitely get a notification but sure enough they did not. So we call to cancel and they say they cannot pick it us till April (we are in March) and that the 6 bottles delivered today, cannot be credited . Pure robbery,m but we will take this up with the credit company. Anyway, I would advice everyone to avoid this horrible company that could care less about their customers read more

Do not use this water service, I have not had my water delivery since October and have cancelled the service, however cannot get anyone to come to pick up dispenser and empty bottles. When you call their customer service, the hold time's are ridiculous long over 30 minutes and the staff say they message the office, but nothing happens. I will also make a complaint to the media about this company. read more

We have also been a customer for many years. I think today is the last straw as well. Miss delivery without a reason. Another truck came by to deliver water to our neighbor. We asked if he can give us some water. He said no because we are not on his schedule. We'll cancel our service with them and go somewhere else. read more

This place is terrible, we canceled service and they are supposed to come pick up their bottles and machine despenser, their prices continued to go up constantly. We have to wait all day for them to pick up everything, Because they are unprofessional and can't give you a arrival time for pick up. read more

This is the worst service ever they didn't deliver any of our water on the days they told us. We went 4 weeks without any water we decided to end their service since they lied to us with different excuses why they didn't deliver our water and told us that someone was on there way to deliver us the water but never showed we canceled there service and they still have not picked up there water Dispenser they told us they would pick it up 2 weeks ago all the empties have still not been picked up this company is the worst I beg and pray that nobody has to go through what I'm still going to though with this company even when I'm not even a customer anymore! read more

There is simply no rhyme or reason to their delivery schedule. I have been trying to get a delivery and two replacement water coolers. When I call customer service, they give you rote answers and reschedule deliveries but then no one every shows up. I have asked to speak to a supervisor, there is never one available. I have asked for a supervisor to call me back, that does not happen. Whenever they call the local branch or the driver, there is never any response. I just keep getting rescheduled, only to have to sit around all day and wait for a delivery that never comes. I'm unclear why they cannot make the delivery or at the very least give me an accurate delivery date. I was assured last week, I would get a delivery today and now I see they will not make the delivery again. read more

***worst*** company to deal with. period. i regret ever doing business with them. my first shipment never arrived on the scheduled day, customer service could only get me in the route two weeks later. then every shipment after that was later or never showed up. now i have been waiting for *over* a month for them to just pick up their dispenser and empty bottles, so i can formally close the account and they can stop charging me the rental fee. i am now forced to dispute the rental fee every month with my credit card company until *hopefully* they finally stop charging me. i would run **fast** in the other direction before signing up with this awful company. read more

Looking for a water delivery service minus no deliveries you've come to the right place. I've had Alhambra for about a year now. The water was great. I liked the drivers, they were nice and pleasant but recently it's been so unreliable. Like most recent reviews it was fine until early July 23' I have been skipped about 10 times now and the app keeps changing my delivery date and it finally stopped scheduling. I have had no deliveries for 3 months straight. I've called customer service numerous times. The first one saying they were going to forward my concerns to the branch manager and they were going to call me. I never received a call (shocker). I asked how we can resolve this issue. She said we need to continue "putting pressure on the branch ??" and the most recent call they didn't have an answer for me. Hence me writing this review. I've been very patient but now I'm lost at what to do. I've even offered to drop off my water cooler and bottles. While I hate writing bad reviews this is honestly the worst delivery service I've ever received. Customer service apologies only go so far, would be great if Alhambra can actually provide service and a solution. I loved the water and the cooler but why pay for a delivery service when they're not delivering? read more

If I could give zero stars I would. This company is not worthy of 1 star. Today was the 3rd time my scheduled delivery did not arrive. Today was the 3rd time I have had to call customer service to be told, oops, we will reschedule your delivery. No, I'm done. Cancelled my service. This company is NOT reliable. Customer service couldn't care less that they lost a customer. Everyone, do yourself a favor and do not sign up for service with Alhambra/Primo Water. read more

Had a great experience with Alhambra (Primo) for nearly 8 years....until July '23 when we stopped receiving deliveries. Called customer service a dozen times, deliveries rescheduled and missed. Finally gave up after two months and canceled the service. Now I'm trying to get them to pick up the equipment they bill $3.99 a month for. Multiple missed pickups and more calls to customer service. I'm convinced this location has either gone out of business or has otherwise derailed. Highly recommend you find another option. read more

Rotten customer service. Have severe white calcium deposits inside top of machine. Made an appointment for yesterday to exchange machine. Never showed up. No contact at all about canceling my appointment. Now it's rescheduled for Aug. 4th. Alhambra doesn't care about their customers. read more

Jose and/or Cara -- Please let me know if you actually plan to call me back. I HAVE "messaged you" (as you asked in reply to my review) and to date - no one has bothered calling me. PLEASE do not send these notes to reviewers as if you plan to call them and actually provide customer support....it seems to be a ploy to "look good" on Yelp as if you are doing something. I am waiting...by my phone...for you to call me and tell me WHY I have not received my delivery in 6 weeks....WHEN I will receive my delivery (app says this week - yeah, the app says that and then nothing/no one shows up)...and WHY no one picks up the customer support line OR calls us back. Again, don't send a reply that "you are sorry to hear blah blah blah" and "message us directly so we can help you" (not true - have left so many direct messages it is beyond ridiculous). Yelp'ers - do not order from this outfit. You will pay and forever be ignored after..with ZERO communication from a live person. Again, such a bummer as the water truly was the best tasting and good quality. Unfortunately think they just don't have anyone managing this business. read more

Alhambra definitely lives up to their 1-star Yelp rating! I've been trying to get a old of someone that works for them for months now! Multiple emails sent to customer service with no replies. calling is impossible, I have tried several times, each time on hold for over an hour, with nothing. one time just to see how long it could go, i was on hold for 2hours 45min. This entire company is a joke! they can not do anything right from to customer service to delivering water. ALHAMBRA, YOU HAVE ONE JOB TO DO-DELIVER WATER! I keep getting charged for bottles i am not receiving. which is my entire reason to contact customer service and now i have moved. But guess what? you have to contact customer service to change your delivery address. So again i have tried to contact customer service...this is the end for them. read more

I loved the service, but I had to discontinue my service. Once I stopped they shut down my online account. I tried to pay my last bill and I couldn't log on to save my life. Changed passwords etc., nothing. I kept getting the bills in my email but couldn't log on and when I call I'm on the phone for close to an hour. I usually have to go to work or something- can't wait longer. If you press # that is for new clients they answer sooner but are aware of people trying that so they put you back in the que without helping. Just take my money please!!! And yesterday someone called because they sent me to collections. Losers. read more

Alhambra Water - On hold waiting to just pay my bill. - Water Delivery Near Me

When they deliver as expected, it's great. Sometimes they skip a delivery but don't tell you. It's usually when our delivery guy goes on vacation or. They never warn you so you can order more water the delivery before he is gone. We are completely out of water and they are goi g to make us wait until the 2 week delivery date. read more