I brought my car to this service dept because l was experiencing problems with my Ford mustang. I called first and was told l can bring my car in on monday. So great thanks brought my car in and told them what was going on and attitude from the min l walked in l was told a diagnostic test was required ok great but he told me l would be responsible for a repair for my engine if the warranty wouldn't approve of repairs and he wanted 2.400$ in order to go further. What are you crazy! First l just purchased this car 6 months ago.Second why am l responsible for something I thought was worth buying! Please don't ever go here it's only racist people working here! The two l spoke with were rude and shouldn't be working in customer service. I wasted money on tow and my car was sadly sitting there a month no info or anything was giving l had to find them for answers! Disgusting!!! read more

Approved for a car loan through Capital One for a Ford Flex. Capital one suggested what we should pay for the vehicle and gave us a list of Approved dealers. Unfortunately, All star Ford was on that list. I have to say that our salesman was friendly and seemed to know his stuff. We had spoken to him BEFORE arriving at the dealership and reminded him of our budget once we got there. We went for a test drive in the vehicle we liked and taking into consideration what Capital one said we should pay for it, we felt certain that it would be a quick transaction and we'd drive off with our new Flex. Almost immediately we ran into trouble. Our salesman said that we had driven a different vehicle than the one on our suggested price list and this one would cost more. We had matched the VIN to our paperwork before the test drive and told our salesman this. He took our "window sticker" paper and said he would go check it. 15 minutes later he came back with a different piece of paper and said that in fact we had made a mistake and the VIN didn't match. The vehicle we had driven was a different price than the one we had come in to see and the one we wanted was already sold. I know he had switched out the papers, because i had accidentally left a pen mark on our original sheet and the one he brought back after "checking the VIN" didn't have the pen mark on it. Giving him the benefit of the doubt we asked if he could still match our budget. We made an offer and he took it off to the Sales Manager. The Manager returned with our sales man and sat down and asked what interest rate Capital One had offered us. The Manager said he felt he could get us a better interest rate and we filled out the credit app. While they ran our credit app, the manager told us how he wouldn't be able to meet our budget for the vehicle we wanted but that he could do it for about 1500 more than our budget and with the better interest rate it would probably even be a lower monthly payment. We asked if the amount he was talking about was the total amount and if that was the final figure. He said that it was. Turns out that wasn't the final price. 1,500.00 over our budget was just the beginning, His deal would have been at least 3000.00 over our budget once everything was added in. once they realized that they wouldn't be able to push us into a vehicle WAY over our total budget they completely lost interest and told us that they were sorry they couldn't help us. read more

Recently got my new F150 at all star Ford the team work hard provide me excellent service answer all my finance question and was very helpful and got me the best deal when the best comfortable payment that I really like I am in love with my new truck definitely going back there to get a new car for my wife as well and I will recommend do anyone Danny Corbett and Jerry provide me great service really deserve to five stars read more

I was recently toying with the idea of picking up a 2015 Ford Fusion as a second car - I liked the lines, great styling, great mileage, and the reviews were very positive. I used my credit union's buying service and they put me in touch with Marshall. After a few calls where we discussed what I was looking for and how much I wanted to pay he made me a great offer. In the end another vehicle landed in my lap (I couldn't break away from my German cars!), but I wanted to send a sincere thanks to Marshall for his great service, sense of humor, and no BS mentality. Cheers! read more

As you know, it only took 4 days to get the first chip, then also as you know I've been calling and asking for two weeks now for an update. As you know I've been given the blame game and been hung up on and transfered to people that never call back. If you didn't want to get the chip to begin with that should have been communicated. I will not be promised then given the run around, be lied to then hung up on by any company I decide to do business with. I do hope you get it together and quickly. You won't get any referrals from me though. It'll take more than just giving what was promised to me in the first place. read more

Robert the Salesman was great for me into the explorer that I wanted. Didn't try selling me on something I didn't want. No pressure No Hassle! read more

Follow up should definitely be a negative rating. I called you , left a message with my call back number over a week now, guess your too busy or don't care. I'm not sure which one but this ship sailed. Please do not contact me. read more

Two thumbs up! Brian Perrigo is our sales guy and he was awesome. No pressure, great coffee and easy to deal with. He got us a great deal on a loaded 2015 Edge Sport AWD. Give them a chance, you won't be disappointed. read more

So I just rolled up from Citrus Heights in my 5.0 with the rag top down so my hair could blow. Came up on Allstar Ford and ran in to Hop & Danny C. These are some cool cats just chilling at the local Ford store. They showed me a 21 GT and that's all I needed to see. The payment was right so I signed with Chris and this guy just doesn't mess around. He got me the 100k maintenance and warranty so I'm turn key for the life of my loan. People can make things easy or hard this was the easiest car purchase I've ever had. This store should get an award for best Ford store in the USA. No cap.. read more

Bait and switch tactics. Don't listen to anything they promise you on the phone. Their unwritten motto is to get them in to the showroom no matter what you have to do. Including lie. The only reason I am giving more than one star is because the young lady (whose name does NOT start with an "O") was very polite, courteous, friendly and straight forward with us. She is your only saving grace All "Star". You might want to keep her. read more

Worked with Mo to buy a 2018 CMax...couldn't believe he found one! He was fabulous to work with and was spot on in everything he did to make the sale. Highly recommended! read more

I am extremely impressed with All Star ford. I came with my cousin to look at trucks and she ended up buying one because of the customer service we received. We were helped by Joe and Thomas, they were so easy and no pressure! I've been around a lot of car purchases and this was the easiest one... Kenny in finance was great, also! Amazing job All Star Ford, you guys are doing something right! read more

Whether I go to All Star to buy a vehicle or to service one of my trucks in my fleet, they always make me feel like their most important customer. In a recent purchase experience they got me exactly what I wanted. Never did they pressure me to take what they had or did they try to get me to settle for something. As far as the service department - they are right on our repairs and know how important it is to get our truck repairs done and the trucks back on the road. read more

Last week we were referred to All Star Ford by our friends and we ended up buying a 2016 Dodge Big Horn truck. We had the best experience ever! Robert, Lucas, And Joe were wonderful and so professional. They worked on our deal for over two days and we got better then we asked for. They put everything they had to make sure we walked away with the best deal they could possibly give us. They treated us they way they would have wanted to be treated at a dealership! Today we were asked to come in and redo some paperwork. mind you we leave on vacation Friday and my fiancé doesn't get home until 8:30 in the evening so there was no way we could make it before they closed. Robert drove 45min to our house so we could get the paperwork redone. That was absolute customer service! We are so happy with our truck! The ride is great! Thank you so much All Star Ford for everything! read more

All Star Ford - Our New Ride!!!! Thanks All Star Ford - Auto Repair Near Me - Pittsburg, California

This company is totally unorganized they promised to put a part on a so called brand new car makes me wonder is it really brand new I advise u not to buy a car there Joe snelling is the WORST manager. I will leave it at that and when I told home I was putting this review up he said it makes him not want to work with my car really that's how u treat a customer wow is all I can say BE AWARE DO NOT DEAL WITH ALL STAR FORD GO TO CONCORD!!! read more

Aug 2016 i purchased a F-150 Lariat from All Star. Got the extended wrap around warranty for 3200.00. One day driving to work my truck doing 65 MPH went from 6th Gear to 1st Gear. I thought it was me as the truck lurched to a stop. I restarted my truck and went on my way. 3 months ago March 2019 i received a Recall Notice in regards to the transmission shifting from 6th to 1st. I took my truck to Bill Brant Ford in Brentwood and was told they fixed the computer code as advised by Ford. On 4/20/19 my truck was traveling at 60 mph uphill when the truck went into limp mode and had 2 warning lights on the dash. The Wrench and the auto track symbol. I drove about 3 miles down hill and parked the truck. I restarted the truck an hour or so later and the warning lights had gone out. I drove home and on 4/22/19 took the truck to ALL STAR FORD in Pittsburgh. I explained what happened and asked them to find out what caused the limp mode. When i first brought in my truck i was told my rental car was covered as part of the warranty for 5 days. anything after that was mine to pay. After 4 days without a word from them i called to find out the issue. I was informed when the put my truck on the rack they pulled the transmission plug and oil came pouring out. I was told i needed a NEW TRANSMISSION as mine was over filled and had metal in it. I asked for a sample of the oil and what tests All Star Ford had run but was refused. I was informed i would need to pay 1850.00 if i wanted proof my transmission needed to be replaced. I pointed out i drove the truck in and it should not need a new transmission. I was told by the service manager to contact bureau of automotive repair and make a case against the shop that over filled my transmission. That way that company or there insurance would have to pay for a new transmission. The truck was left with them for another week while i took his advise. After speaking to another mechanic i was informed this is how Dealerships operate and to get my truck out as i did not need a transmission nor could i afford. Also the BAR was very slow to respond. Still waiting at this time for second follow up call. When i went to ALL STAR Ford to get my truck i was informed because my transmission was not covered under my purchased warranty i would get no benefit from it. IE. 5 day rental car and 100.00 max fee. i tried to explain my transmission runs and i still have not been told why my limp mode went on. i was informed by Chris the serviced manager i should have paid the 1850.00 to have them prove to me it was my transmission. Can you Believe IT???? Just got a bill from Enterprise Rental. 160.00 that all star did not pay. NEVER AGAIN BUY A FORD read more

WORST SERVICE DEPARTMENT. Made an appointment late last Thursday for brake flexible line recall and doubt check with the advisor for part availability (he said they have the parts), show up this morning and told they have no part. Spoke with service manager, Chris, and he lied about they have 100 on Friday (all 3 service advisors and the cashier was there could be my witness) and also tell me to bring the car to other dealer since I am mad about taking a day off for repair (no shuttle service). Is it possible they did 50 vehicles for brake flexible line repair on Friday and Monday, they don't even have that many mechanics doing that service (common sense, you need 7 or 8 mechanics to do that work to finish 50 vehicles in 2 days since job required 2 to 4 hours per them). Try to compliant, no-one care, Sale manager, Mike doesn't return call; another manager above client relation manager, Chris said they repair 150 vehicles per day, ask to see repair record for brake flexible line for those 2 days if over 50. phone just go silent. I guess they are all used car salesmen (liar, liar, liar). EVERYONE SHOULD TAKE THE SERVICE MANAGER ADVISED, TAKE YOUR VEHICLE TO SOMEONE ELSE OR OTHER DEALER. read more

There vehicles are way overpriced! There is no way that a truck costs that much. I bought my truck online instead!

I can not say enough about this dealership. Best experience ever. We purchased a new car from Bob and he was so amazing. He took his time with us and answered all our questions, making our buying experience painless and effortless. Kenny Linton is also amazing there. The team is more than helpful and again we are so happy with our experience. read more

Came here on saturday to test drive a ford flex. Was a bit disappointed because my husband had scheduled a test drive a few days before and when we arrived, the flex only had 5 miles until empty! So our test drive was literally around a court and back. Also, there were 2 different sets of tires on the flex and several spots of chipped paint. It was $10,000 below market but i went to concord litham and bought the same exact car in better condition for $1000 more. The saleman were very kind at all star, but feel like if your trying to sell me a car, at least make sure there's enough gas for a test drive. read more

STAY FAR WAY FROM THIS PLACE so many other dealerships out there that can be professional and most of all courteous to there customers! The slob used car manager is disgusting, he got so mad when we compared one of the trucks price to another dealers price near buy that he yelled to us that we couldn't afford to buy there and to leave. This was just over some negotiations he got so mad! Uh dude if you can't handle being asked some very simple questions it may be time to find a better job! Never ever will we go back and or send anyone there way! And Stacy don't bother with you response about your customer service meaning, it obviously means nothing to you all! read more

I love my car! Thank you to the team, Brian Perrigo in Sales (no pressure) and Ricky and Trish in the service department. Everyone made sure my car lived up to my expectations with an amazing Simonizing, glass coat and parts replacement. My car is beautiful! When I had a brake issue, All Star was right on it to make sure any problems were taken care of right away. They went out of their way to make sure I had all the equipment I needed for the car, they even did some touch up painting and gave me the paint, wow! You were all super nice and your customer service is outstanding! I will definitely recommend All Star to my friends. Sharon Wetzel read more

I had a great experience purchasing my slightly used Ford C-Max at All Star Ford. I saw the car I was looking for online, then called and spoke with Pete Lagusis. This man has great customer service ethics. He held the car for me until I could get there the next day. This C-Max had all the options I wanted, low mileage and the price was right. Only issue was that I had to return a Lexus I had purchased from another dealer in Fremont, over an hour away. Pete was great - he drove my new Ford all the way over there so that I could drop off the Lexus and get it. I offered to drive him back to Pittburgh, and he was willing to take the train back so I didn't have to go out of my way. All the staff I worked with at All Star Ford treated me professionally and well. I would certainly recommend doing business with them. Look up Pete - he is a gem. read more

My boyfriend and I recently purchased a used Ford F150 from this location. Rene was the employee who had helped us on the sales floor. Rene was very helpful, not pushy, and very courteous and truly listened to what we wanted as customers. We walked into All star ford not expecting to purchase a car but with the excellent service the process was surprisingly easy and we felt confident in what we had purchased. While waiting for the manager Norm to get us approved with the bank for our auto loan, Rene made sure we were comfortable with everything we needed and even waited with us. Norm the manager was very helpful as well, we informed him on what we wanted to pay, and he put us right in our price point while getting us a great deal on the car. Took the car we purchased in for a service about a week after purchasing, because when we bought it, it hadn't been in the facility long enough to have a full service yet so when we brought it in All star ford serviced inside and out, even put new tires on the vehicle. Overall our experience was awesome! If you come to All star ford make sure you see Rene for your car needs, and Norm! Thank you All star ford for everything! read more

We just purchased a 2015 Ford Edge from All Star Ford and we are extremely happy with it. I must highly recomend ROBERT THELEN / " Jimmy Jack" if you want to be treated with pure excellence. We never felt pressured at any time into buying a car or forced to purchase any other products. Robert goes over and beyond and exceedes what is expected. This particular deaership did not have the Ford edge we were looking for in stock however, Robert took the time and drove to another dealership to pick up the one we were looking for. He also stayed extral hours working with us to make sure we were complelety satisfied and happy and made it very comfortable for us. He even took his time to explain EVERY function in the car without rushing. He's very thorough and we appreciate it!! Also the Gerneral Sales Manager Norman was extremely helpful and friendly, he worked with our budget,,,, and again we never felt forced into buying anything extra or going over our budget as we felt in the past at other dealearships. Steve in the Finance Dept also was very helpful with getting us a low interest rate and offered us the best warranty they could provide. With his out going, funny and up beat attitude he completely lightened the mood when signing contracts. There is a common core of camaraderie and excellence at this dealership. With these group of guys, there is no doubt in my mind you will be taking care of with exceptional service. read more

I used TrueCar to find the Ford Explorer I wanted and received inquiries from various dealerships but Brian from All-Star Ford called me first and had a great price on the exact model & options I wanted. He was super easy to work with, we got most of the details figured out before I even walked in to the dealership so when I went in to pick up my car the process was a breeze. I totally recommend you Brian Perrigo and the team at All Star Ford. read more

Service department won't answer the phone because their to busy I guess? Once they finally picked up they hanged up on me without saying anything. I can imagine what their customer service must be like once they start on your car... horrible. read more

I am not one to leave a review, especially for an auto dealer, but I must admit, All Star earned 5 stars from me. I was already stressed after having my vehicle break down on me, so the last thing I wanted was to be scammed by an auto dealer. I did business with Moe Alemi. He was attentive, understanding, and compassionate. I told him what I could afford and he really put in work to accommodate. In fact, almost every staff member I encountered was courteous, even to my 9-year-old. I walked in on foot and left in a fully loaded new car. Highly recommend them! read more

My buying experience was great! I'm so glad I didn't buy anything from Ford Concord mainly because I wasn't at all impressed by the sales rep. He looked at me and gave this impression that I couldn't afford the vehicle. With Jesus the sales rep who helped me at All Star the experience was the exact opposite. It felt like I was talking to a friend asking for recommendations and he was doing a good job in answering everything. I never felt rushed into anything. He was very knowledgeable and even sharing features I didn't ask about. The whole team made it an excellent experience too. Thompson (Jesus' manager) who made sure I was making the right choice and checked if everything was going well when I came back, Jeff (Store manager) who convinced me I was doing the right thing and making sure I was taken care of and Ken (Finance) for sealing the deal by explaining what I was signing. This branch definitely has an all star cast. Thank you for making me feel worthy of your time. I hope you guys are able to help more first time buyers like me. read more

been shopping for a Ford F150 for sometime and went to other dealers was happy to run into Brian for a no pressure no hassle experience. He is definently top notch. read more

I brought my car in today for an oil change. Everyone is helpful and nice.We bought many vehicles from them and They've always done a great job! They make sure they get the car you're looking for & they're willing to take the time to listen with what you need.They never fail when it comes to making sure that their clients/customers are fully satisfied.They treat you as their family. Stacy from customer service is very friendly & such a sweetheart! John from service is the one you should go to! The Gm Jerry & desk manager Cruz are the best too! Great people! Kind & helpful! I highly recommend this dealership! read more

Service dept is horrible!! They kept our work vehicle for over 2 weeks to fix the transmission. This affected our livelihood as we were unable to accommodate our customers with only 2 vans on the road rather than 3. There is no way it should've taken that long to fix a transmission. We feel that they dragged their feet on it because it was covered under warranty & they knew they weren't making any money off of us! Plus they never called us with any updates. We had to call constantly & always got the run-around. Stay away from this place! read more

The Jimenez family, would like to thank Vonnie Gillette [Sales Representative], Mark Woala [Sales Representative], Thomas [Sales Manager], Cruz [Sales Manager] and Chris Fazel [Finance Manager] for all the help they provided us. From start to end, every single one of them were professionals and they treated us in a very courteous way. So far it was a great and pleasant experience. In a future, if we decide to buy another car, we will definitely come back to All Star Ford. Thank you so much everyone. read more

If you go to this dealership, ask for Brian Perrigo. He'll take care of you without question. Brian is knowledgeable and friendly. He will take his time with you and make sure you feel welcome and comfortable. He's not pushy and will give you the best deal available. Thank you All Star Ford! read more

We have been yanked around by other dealerships in the area and were pleasantly surprised with our experience at All Star Ford. They were very knowledgeable with their inventory and differences in the vehicles and zeroed in on the perfect truck for me in just a short amount of time. No BS or gimmicks. Dealt with Marshal for the truck finding/purchasing process and he made it a very straightforward comfortable experience. Jimmy Jack and Staci where very hospitable while we waited and Jimmy gave me a great tutorial on all of the new features the truck had and all of the recommendations as to the most convenient way of doing things/setting things up. Highly recommend!!!! read more

What a wonderful experience. Love All Star Ford, go and see Jimmy Jack, best salesman!!!!! If you need a new car go to All Star Ford, they are so friendly but go see Robert "Jimmy Jack" Thelen. read more

I was sent here from Antioch Toyota to get my warranty work done. I was given the standard dealership hassle about how they got a lot going on and I don't have an appointment... Of course I don't have an appointment, I was just referred to you. The service was simple, a break issue and a loose seat. I left the car there on a Thursday, picked it up the following Wednesday. A lot of that had to do with "getting the warranty approved" however the communication is terrible. I had to continually call back and try to check on the status of my vehicle. When the warranty finally got approved, I still had to come out of pocket for the parts. Long story short $240 and a week later my rear-end still grinds and my driver seat is still loose. read more

Went in to buy a car for the first time and was helped out by Chris Rule. He was super friendly and helpful and made The Whole process super easy and explained anything I didn't get. I've had to go back in a few times for an extra key and a detail and was met each time by Chris personally and was well taken care of each time.Would definitely recommend Chris rule if you're shopping at all star Ford. read more

I am giving 5 starts to Viva Velez at All Star Ford, who helped me solve an ongoing problem in 5 minutes!! Great customer service, very professional and extremely considerate! She went the extra mile to make sure I was a satisfied customer! Thank you thank you thank you Viva! You're the BEST;) When I'm ready to buy my next Ford, it will be from you! read more

Amazing service! I went in with my Fiancé and child to purchase a car and worked with Chris Rule whom I felt went above and beyond ever step of the way. He made the buying process seamless and comfortable making sure we were taken care of the entire time and explaining everything and answering every one of our questions with a smile. He was also great with our child, and she isn't always a people person. Overall an awesome experience that made us feel valued as customers and totally comfortable with making a huge move forward for us in buying a car together. I will definitely be back for our future needs and highly recommend anyone in the market for a car in this area stop in and ask to speak to Chris Rule. read more