This shop took payment via a popular Fleet platform, then held our vehicle because the platform had issued a check and they had not received it yet. At this point fine, and understandable. When I tried to resolve the issue they told me they could not take payment over the phone. Since this is a company vehicle that would have put the payment burden on to the driver. So I got an exception to pay the vehicle over the phone. When I did call in payment my specific and direct request was that I needed a reciept sent to me so I could call the fleet company and have the check they issued canceled. I was explicit in this request and used the word 'need'. They did not send the receipt. All in all I had to call three companies to have the initial payment canceled. This group had poor communication, and pushed responsibility around such that my request was not resolved. I did not get any sense that they cared or took any responsibility for submitting and approving the initial payment. Most of this I could have dismissed as a odd situation both our company and the shop had to navigate. But after paying twice and spending all the hours to get they issue resolved NOT getting the receipt left a really bad taste in mouth. read more

Brought my Lincoln in to get warranty repair. They did not check with the warranty company first to see if they paid the same per hour that they cost was per hour. They did the check on my car anyway. And then with the warranty company came out to do the inspection. Then they contacted me to tell me that the warranty company did not pay their rate of hourly pay and that if I wanted to take it somewhere else, I would have to pay the $750 for the check ups each of the items that I brought the car in to get checked. They were supposed to give me a discount they never did. I ended up paying $1300 to get my car out on a warranty case. Company is very un informative to the customer about their cost. Their extra cost for hourly rates when they can already check the rate of the warranty company before they even touch the car, not fair to seniors nor disabled individuals on very limited income I give this company a zero and customer service and a and accountability read more

If I could give a 0, I would. The only person who is helpful and understanding is Debra, however, you don't get the pleasure of meeting her until after they've screwed you over. They have malpractice, no ethics and they conduct their business through deception by omission. I bought a used car that they told me was in excellent condition and was "CPO Certified" which consisted of a "172 point inspection". I was also told that the warranty I purchased was "bumper to bumper" and it covered everything. The 3rd day of having it, the screen begin to glitch and black out. I called my TERRIBLE sales women Jhosseline who was very dismissive and told me it just needed an update. Before the week was up, the car needed to be jumped in order to start. When I called Jhosseline back she told me she needed to talk to her GM and call me back, of course she did not. I called ford service in which they told me, most likely it has a bad battery but the "bumper to bumper warranty" I purchased that was suppose to cover everything, didn't actually cover the battery. Also apparently, excellent CPO certified cars can also come with dead batteries. It wasn't until after a week of being ran around over the phone and Jhosseline dodging me, that I got in contact with Debra and threatened somebody with the Better Business Bureau(The automotive BBB) that we received some help. Debra was SO HELPFUL and empathetic. She took my car back and replaced the battery free of charge. She checked in, and called back anytime she said she would. She was diligent in the matter and resolved the issue in 3days. They honestly don't deserve her because she seems like the only one who cares about customer satisfaction and workplace ethics. Also, look up the CARFAX on your own because they decided not to show me or inform me that my car was in an accident until AFTER I begin signing papers. They tried to make me sign a paper that said I saw the CARFAX and was aware of the accident when I was not. I had to ask him to show me the paper in which he visibly got nervous and pretended to lose the paper. He told me, per their policy, they cant give me the CARFAX... read more

Their sales department will sweet talk you but they are unreliable about actually inspecting or fixing used cars. My "certified" used car had a faulty seatbelt, broken blinker, and the entertainment system doesn't work...and it took over a week and a lot of persistence on my part to actually get a date to have any of it fixed, including a major safety issue that they claim was already inspected, that I started calling about the day after buying my car! Their finance guy is also EXTREMELY rude and condescending, especially to women! Don't buy a car here, Steve the salesman will try to act like he's your best buddy but then ghost your calls when your car turns up with problems! There are SO many other car lots in this area, just skip this one. read more

FOR SERVICE DEPT. They don't even deserve 1 star. Let me tell you they do not have GOOD COMMUNICATION and the service advisor attitude sucks. My dads vehicle was brought in JULY 2021. They called back and mentioned what needed to be repaired after that a month later(August) we never heard back from them. So we called them and they said the parts were back ordered. Okay fine, September rolls around didn't hear nothing from them, no text, no phone call, NOTHING. So we call asking for a manager and they said manager is not available and can't provide number. What kind of BS is going on here. It's now towards the end of SEPTEMBER and still no updates. I do not recommend bringing you car here for service. read more

Wish I would have came here first to read about there reviews. I took my van in for three reasons, 1) Transmission was shifting kinda funny when going into reverse 2) Explain Headlights don't shut off automatically when I turn off the vehicle. His explanation is "its vehicle is not going to sleep". 3) I explain the parking aid fault flash on the screen a couple of times. Without hesitation he said that will be $675 dollars. I was taken back. I then called later and had him remove the diagnostic for the parking aid fault. He explained that ford doesn't recommend an oil change or service on the transmission for 150,000 miles. So heres what happened... They called and told me the battery way no good faulty voltages and was leaking acid. I agreed to replace it with their $20 more expensive battery. Went to pick it up to get billed $780.69. for their services. By the way the transmission was fixed under a (RECALL) shift cable bushing and they calmed oil was slightly low. If theres no leaks must have been low since it was installed at factory. Still charged me for a Diagnostic on the transmission. I did some research and found out the car doesn't have automatic lights on this 2019 transit van. Nor did they explain that to me why the headlight don't shut off. They just stated they reset battery monitor sensor and Ford Diagnostic and Repair System saying there were serval codes without telling what those codes were. I asked about the car not going to sleep and they told me this is were we need to start with this first battery / reset, and then will go from there. Well why didn't we mention the transmission recall first and try that first instead of charging for a diagnostic??? Let me guess money possibly! Bad work ethic is this dealership way of doing things I guess, Just read the reviews. I will not be taking my fleet vehicles to this dealership any longer. It's unfortunate that doing the right thing isn't the way they practice running there business. If you want to be treated fairly don't do business with this dealership they will take your hard earn money and find some repair or fee for you to spend it on. Lastly, on there own document they gave me it states this: "Inspect and Inflate all four tires per C.A.R.B. Regulation AB32. Supply customer with before and after reading." I did not receive any such thing. Wouldn't normally nit-pick but standards need to be raised here. I will be reporting this dealer to State of California Department of Consumer Affairs Bureau of Automotive Repair 855-837-7985 (Complaint Intake Unit) barinfo@dca.ca.gov. read more

This place has reminded me why I drive from brentwood all the way to Fairfield to purchase new vehicles and have major services done. So far they've charged me $5k for a 100k mile service on one truck just to leave me stranded on the free way 10 miles down the road, decided to give them another chance and take my super duty in this time around. Truck was dropped off with an appointment, I authorized additional tear down as they couldn't pinpoint the issue with everything in tact. A week goes by and they still haven't touched the truck...needless to say I will not be returning here for anything. Thank you for reminding me why I go to Fairfield ford when I need those end of the year write off vehicles read more

I'm extremely dissatisfied and angered by the service I received this week. My first issue is that I took my car in to be diagnosed, which took almost two weeks...with little to no communication from the service department. My second complaint is that when I finally received my car, I thought it suspicious that it was taking longer than usual for them to drive it to the front. Their employee parks my vehicle, hands me the keys and I go to find my car battery is DEAD! They gave me no warning whatsoever. They obviously jumped it, drove it to the front and intended for me to get in without removing the keys so I wouldn't notice. Luckily, he probably forgot which is why he removed the keys from the ignition and handed it to me...UNACCEPTABLE!!!!!!! My dad demanded that they keep the vehicle and charge it, and RETURN IT TO ME HOW I LEFT IT. The next day they tell me the battery is dead, and needs a replacement. Mind you..I did not take my car to be diagnosed for any battery issue. The battery was fine, they return it to me dead? That's bullshit. Did not even offer to make it right and replace it. My fiancé had to talk to management to find a fair solution which was offering me a battery replacement at a discount. I appreciated that...but I still ended up spending more money than intended. 0/5 stars if it were possible...no accountability from them unless you fight for it. read more

I have taken my car here for service 5 times. Every time I get ZERO communication from the service department. They say they will call to let me know what is going on and DAYS will go by. I have to call them repeatedly to figure out what is going on with my car. I will not take my car here for service ever again. It seems that lots of people are complaining about the service department's lack of communication. EDIT: Car had to go back in because they failed to repair my leak. They said they would call me at the end of the day on Friday. Guess what, now it is Monday and I never got a call. read more

Danny was the best salesperson our family could have ever asked for! Thank you so very much for the kind compassionate direct care! You guys gave us the best deal and crunched the numbers to make this happen! You helped us trade in a car for the bronco we really wanted! Thank you so very much for all the hard work and time you gave us! You are truly an Allstar Danny! The best salesperson with the delightful fun loving personality! When you come here you are family and welcomed with grace! This is the dealership I will go to forever more! Mike is the greatest in financing as well so kind and generous! We love our new bronco! read more

All Star Ford - Auto Repair Near Me - Pittsburg, California

I paid $200+ for a "diagnostic" for a weather seal leak on my '02 mustang. It took them 3 weeks to "figure it out" and finally got the part to install. I paid over $400+ for parts and labor. When I got it back, Andrew said it was fixed and good to go. Next time it rained, it was still leaking! I bring it back to him and he says he'll look into it. Another week goes by and he says that they can't figure it out and noticed that my top was changed a while back and blamed it on that. They said they couldn't fix it and I need to go to an upholstery shop. I ask for my money back and they denied saying I agreed that it was in working condition? Unethical liars. I got robbed of $200+ for them to spray water on my car and then +400+ for them to tell me they can't fix it and that I'm the liar. DO NOT GO HERE OR WORK WITH ANDREW in service. He DOES NOT care to follow up and they will take your money. UPDATE: Please beware! I just spoke with the service manager Chris Tastard and he basically told me that they are not wrong about recommending me the wrong part and are keeping my money. He says, "When we replaced the weather piece, it was not leaking" and magically a month later it's still leaking in the same place? To that he says, "We can't re-create weather" and says the "New" issue they found (the second time I brought it in) is with the weather strip on the window which they say I "Refused" but when I asked if they can fix it, he says,"We dont do those strips here". So how would I have refused it if it wasn't offered? They are liars and will steal your money! Please see other reviews where they recommend parts that aren't needed. DO NOT for the love of god give them your money please. Thank you All Star Ford for bamboozling me out of over $700! Happy holidays read more

This place is really good. Everyone is extremely helpful, super reasonable and generally pretty candid and upfront. Danny Corbett is a fantastic salesman- he's a smart, straight-shooting guy who really will fight to get you a solid deal. Their sales manager, Mark Meredith is super reasonable and really works with you on pricing. Many dealerships have that "my way or the highway" outlook, but All Star Ford is truly invested in a positive customer experience and building trust enough for repeated business. It was definitely one of the best experiences I've had at a dealership in quite some time. The whole dealership, entire sales/finance team were quick, courteous and efficient. All in all, really good stuff over here. Check these guys out. read more

As many others have said, you can expect ZERO COMMUNICATION from this service center. If I would have read these reviews first I would have known. They promised me a call "one way or the other". After waiting all day with no call, I called trying to get some information and not only did they refuse to answer questions but the man hung up on me. Then I called the corporate office and THEY decided to give this dealership a call. This dealership hung up on the corporate representative also! Really!! That's how bad this place is. As we speak I don't have my vehicle and I have no idea at all what's going on with it. AVOID!!!!!!!!! read more

Robert and Chris were awesome! They both had great customer service and took care of us. Robert gave us a really good deal on a Mustang GT. We live 2 hours away and this dealership was the best priced! The drive was worth it! Highly recommend! read more

All Star Ford - 2021 Mustang GT - Auto Repair Near Me - Pittsburg, California

Just heard from Manager Debra E - Manager at All Star Ford: We are sorry to hear that you were disappointed with your experience, Gina! If you would like to discuss your experience, please contact our Customer Relations (925) 752-7865 direct line. Thank you Why on earth would I call your customer relations line? Are you going to sell me my Bronco at a reasonable price? Your dealership tried to rape us by asking $21K over MSRP and told us to our face when we expressed our displeasure too damn bad we can sell at that price tomorrow and you did. Your dealership stole our Bronco. I have nothing further to say to you other than I will tell everyone NOT TO BUY from your dealership and I also called Ford Corporate directly and lodge a complaint. read more

So the service was not good. I called in to get an appointment for an oil change and a brake job (which I was told would be $700.00). I received confirmation notice and it only had an oil change so I responded to the service notice telling them I want a brake job also. I received another notification and it went the same way. When I got to the appointment I told them I wanted a brake job but he said I only had an oil change but he would check my brakes. Oil change took about 15 minutes and there was not report provided. I went to Concord Ford and got my brake job completed. David Hicks read more

I had an engine light come on on my 2017 Ford F-150 FX4. I normally take my Ford vehicles to Bill Brandt Ford for maintenance and repair. I called them and was told that they couldn't get me in for 2 weeks to look at it. I wanted to get it looked at asap so I decided to call All Star Ford. They gave me an appointment for about 10 days away so I decided to wait for them and take it in then. Assuming that an appointment meant that they would look at it the day of my appointment. Wrong. I was told that it would be a couple days before they got back to me. I'm a normally patient man so I waited. On the third day without communication, I decided to call. So it sounded like I needed a new water pump and maybe another issue. To make a long story short, it has been 10 days and I still don't have my truck back. Poor communication, poor service turn around. Adviser seemed to be leading me on to keep me happy. I'm anything but. read more

I just bought a new 2021 Ford Escape Hybrid from Jhosseline Lopez at All Star Ford. I'd recommend her to everyone. Very professional and a great individual. read more

All Star Ford - My new vehicle - Auto Repair Near Me - Pittsburg, California

I bought my Ford scape in 2018, I bought a 2017 Ford scape, it had 28000+ miles now it has 104000. The truck broke down, it was a transmission failure. When taken to fix, I find out the transmission was freight. The mechanic realized that it wasn't the original transmission for that truck, in fact it had been work on and a lot of the original parts got replaced (a rebuild transmission). To my surprise when I bought it, none of that was part of the car facts!!! I feel robbed and I will never do business with them, and I will absolutely never recommend anyone to buy from them. Do your self a favor, save up more, improve your credit if need it, but do not buy from them. read more

Outstanding customer service and 100%, taking care of the customer. Thank you so much Johnathan! You exceeded our expectations and we drove home in an amazing new Ford Mach E Mustang. Above and beyond you went to get us in our new car! The whole team at All Star Ford were very helpful and courteous to us. Thank you! read more

I bring my Chevy truck here anytime I have an issue and the techs and service advisors always are up front and honest when it comes to the repair even if I can't fix it at the time they let me know what's going on with it read more

We had a wonderful experience with purchasing our dream truck, Robert was so knowledgeable, excellent customer service

Amazing service department! Anthony in service went above and beyond taking care of my vehicles needs and answering all my questions.

Hats off to Chris Tastard, Austin Channell and the service team. My truck had three major oil leaks. Understaffed with service technicians. Along with the high demand for repairing vehicles. This team pulled it off. They even replaced two belts and a hose. Without charging me. Thank you for performing these very difficult repairs. read more

In 2019, I purchased a brand new Ford Fusion SE Ecoboost. Since purchasing said car, I have had nothing but problems with it. A gas sensor went bad, causing the car to sputter and backfire, especially any time I put gas in it. Then, not long after that, I noticed a puddle under the car and was told it was an oil leak. Shortly after getting that fixed, then all hell broke loose. The car's collent started to overheat. I could only drive for so long until it would overheat, then the car would begin slowing itself down no matter how much i would press the gas pedal (even though the speedometer was still reading that i was going quicker than i actually was). This made it very difficult to drive during summer cause it would do the same thing. So not only was I cold in the winter, I was drenched in sweat during summer. It was worse in the winter because I couldn't use the defroster, causing me to almost get into a few accidents. After bringing it in to the mechanic I was told that my car has a collant intrusion, causing the coolant to leak somewhere in my engine. I was then told that this was a known problem with this vehicle, so much so that they we're doing recalls days before mine was made; but since my vehicle was made after they supposedly "fixed the issue " there was nothing they could do because there isn't a recall for my vehicle; also my warranty was over. They told me that I would most likely need a new engine, which would cost upwards of $10,000. On top of all this, I was forced to spend hundreds of dollars on collant just to keep it running. If you plan on purchasing a vehicle, avoid this dealership, they have poor customer service and don't stand behind their vehicles. Go next door to the Chevy or Honda dealer, they take car of you and make sure you get what you want. read more

I waited nearly 3 months for car parts to arrive before my vehicle could be repaired, because of poor communication between the service advisor, I wasn't told when the part would arrive, finally after two weeks or more later I was told it was on back order , then I was told when I called they had no idea when the part would arrive, no one knew anything about how long it would take. Then two months later they finally started communicating with me. Sad to say I lost time and money using rentals and other transportation at my expense because of poor communication with allstar ford, never have I experienced service like this before from a dealership auto repair. read more

If I can give them zero stars I would this review is for Chris the service manager and Chris only. I was assisted by somebody name Austin who is really nice and you can tell might be fairly new we had a simple miscommunication which happens it wasn't his fault nor mine just a simple miscommunication. I went ahead to speak to Chris who was so condescending disrespectful and demeaning I explained to him that I told Austin to let me know if somethings covered under my warranty and if it's not to call me either way unfortunately we miscommunicated that and I wasn't called regarding the matter and Chris took it upon himself to have his people do the service on my car without my consent and then trying to charge me $575 when I explain to him that that's absurd and what happened he still decided to belittle me and make me feel like I was an idiot when in fact I'm not an idiot I know what I discussed with the other man but again miscommunications happens and I understand that but as a manager you did not take responsibility for your staffs actions and you don't down talk to me just because I'm a woman. As we all know this industry is solely men and 9 times out of 10 the men try to get over on the women because they think we don't know any better well I'm not one of those women. I am educated I'm also a business manager and I'm in the finance field so I know the game he was trying to play he basically was trying to make me pay for everything he did not take any accountability at one point he was even mocking me and mimicking things I was saying I was so shocked that I called my husband and after I explained to my husband the situation my husband who's a very calm levelheaded man was furious after speaking to my husband and me a couple more times he finally just told me I don't wanna do any business with you guys ever again instead of owning up to a simple mistake and trying to find a solution he's very immature and I don't think management should be his position there he should be more like a tire rotator or A lube tech might be a better fit for him maybe even a janitor but a manager absolutely not Chris you really need some training and I hope this review will help get you the proper training to be an actual manager read more

Took my car into service for a recall stayed there five hours told me my car was done I got in the car started driving heard the rear wheel rattling and clunking sounds were coming my truck started shaking so bad I pulled over and noticed all the Lugnuts we're loose every single one of them this is a family vehicle thank God nothing major happenedI went back to the dealership all I got was an apology he didn't bother to even say he was going to talk to the employee that worked on my car that is a fireable offense Chris tastard is the the guy who gave just the apology 12387 Eric was the guy who worked on the car read more

All Star Ford - All the loose lug nuts - Auto Repair Near Me - Pittsburg, California

Horrible customer service. Doesn't honor coupons they mail out to you. Had an appointment time was told that I would need to drop off and come back later. They've doubled the price for the oil change from $67. And some change up to 125.00 without the tax. I've had my car serviced here more than once before. One one occasion it took the 3 1/2 months to complete the problem with my moon roof. The other occasion was they had to order a new seat cover head rest because when they were detailing my car the cleaning solution took off the material on the head rest that took 4 months. I purchased the extended warranty on my car so everything was covered and they drag there feet the whole time every time " stating they were waiting for the approval of the warranty company Will never do business here again. Attached is a photo of the coupon that expires on 4/24/2020 Today is only on4/6/2020 read more

All Star Ford - Coupon that isn't expired - Auto Repair Near Me - Pittsburg, California

Very happy about my experience here, which is in large part because of my service advisor Mauricio Rochin, who is THE BEST!!! He was kind, extremely patient, and professional and got me a great deal on my front brakes. Now my car is running like a dream; I am so pleased with the service I received! Whoever is the service manager take note - Mauricio is a fantastic service advisor and is your best employee! read more

I purchased a vehicle from All Star Ford in Pittsburg Ca. on 4/4/2023. I traded in my car, and was assured the loan on the trade in, would be paid off in short order. This week the payment on the traded in vehicle, loan came due and was deducted from my account. I called today for an explanation as to why the loan was not paid off, and was pretty much blown off by Zak (My Sales Man). He did state he would be in the office within the hour and would get back to me, He did not. Definitely not the pre sale treatment I had received before making the mistake of doing business with All Star Ford. read more

I would like to say a few words regarding my experience with All Star Ford which I will say was less than an all star experience.  Our buying journey all started about 3 weeks ago, Feb 2nd 2024. We had just arrived at All Star Ford to pick up a rental car from Avis, which we had planned to use for a trip down to Pebble Beach for the Pro Am golf event that was to be held there that weekend. When I realized Avis had shared its building with All Star Ford, I thought to myself, don't walk the floor and see what they have inside. Just so happens I've wanted to be a Ford Mustang owner all my life. After some pressure from my better half,  I took a stroll inside and found the place to be quiet, especially for a Friday afternoon. I've been on car lots before and usually there are several people walking the lot, and usually waste no time greeting you and begin to employ their years of sales training. However this was not the case with All Star Ford on this particular day, in fact I was not greeted by a single member of All Stars staff until after we had picked up our rental car and I was dropping my better half back off at her car as Avis was a further walk than anticipated some 45 minutes later.  At this time a gentleman named Sheldon approached me asking what brought me to the lot? I advised that we were picking up a rental vehicle but I had been doing some research on the new 2024 Dark Horse Mustang and had been considering buying one in the near future. Sheldon chuckled a bit before letting me know that they had indeed just sold one two days prior and the gentleman had returned it with just 50 miles indicating the car had too much power. We both got a quick laugh, then Sheldon let me know the car was being detailed and if I wanted to see it we would have to walk to the back. Due to some time constraints, I advised Sheldon that today was not a good day as we were heading out of town for a special event. However, I did explain if the car was still there when we returned we would make some time to come take a look.  Stephanie, my better half and I begin preparing some things from her vehicle for the rental while having some conversation regarding planning for our trip when approached moments later by another sales gentleman named Damian. (Not sure on spelling.) Damian began the usual line of questioning before we were able to break away, advising we did plan on coming back at some point, more than likely.  Fast forward to this past friday the 23rd of February. I've been actively shopping around for a new Mustang Dark Horse for almost three weeks, visiting dealers all over the bay area as my work does keep me on the road more than I like. The day is wrapping up and I'm headed through Antioch on my way home for the first time in weeks and I think to myself, stop by All Star Ford to see if they still have the Dark Horse Sheldon had eluded to.   When I arrive, again it is a Friday afternoon but this time it is about 2pm in the afternoon, I walk the lot and again no one approaches me. Then I enter the showroom floor and see several people who appear to work there in conversation with one another. After walking the floor again I am approached by none other than Sheldon again, who remembered me from my former visit even remembering details about my trip and much more impressively my name. When I inquired about the Dark Horse he advised it was still here and proceeded to take me to it. After nearly 30 minutes of looking over the car which I must say is absolutely beautiful, I advise Sheldon I need to make a phone call.  Sheldon would become aware of this after, that one of the reasons I was stopping by was prior to leaving work, I received confirmation of payment on an annual bonus I had been expecting scheduled for March 15th of this year. So at this point I had every intention of buying this car the same day, nevertheless, I have always had an issue spending money on myself, so I was calling Stephanie to assist me in making the final decision. When she answered and I explained where I was she immediately stated she was on her way and there was no way she was letting me leave without the car, even if she had to buy it for me lol.  While waiting for Stephanie to arrive and going over details of the car with Sheldon, Damian had come out of his office and greeted me in passing. In our short conversation I had asked Damian for a bottle of water knowing I was going to be here for the next several hours, however Damian indicated that that they they didn't have water for customers and that if I was thirsty there was a vending machine around the corner of the showroom floor that sold water for customers.  I found this to be odd as I have been accompanied to several vehicle purchases from various different manufacturers and dealerships, some going as far as to order Starbucks in during the experience or in one case lunch and champagne. BUT, never have I witness read more

Came here to get a oil change for my mustang 5.0, I wondered off to scan trucks in the mean time. While I was browsing, I met Jose & Moe two salesman for All Star Ford. They were both friendly and approached me well. If I hate one thing it's a pushy person. Neither of them were pushy. They were there to listen to what I had to say and showed me some options. I ended up falling in love with a Ford Raptor they had. One thing led to another, and I ended up trading in my car and leaving with a amazing truck. While conducting the sale the manager Danny helped make the process go smooth. I got all my requests taken seriously and handled as promised. The closer Kenny also worked with me well on all the paperwork. Needless to say I would definitely recommend purchasing a vehicle from here. Thanks for my new truck guys ! read more

All Star Ford - Auto Repair Near Me - Pittsburg, California

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Robert "Jimmy Jack" Thelen is the man! He goes above and beyond, his customer service is the best! Every time I need vehicle I like to make my purchase at Allstar Ford. Robert does everything in his power to get you what you want and give you the best deal possible. I've bought 2 different vehicles at Allstar Ford and both times Robert took care of me! I bought a used 2018 Hyundai IoniQ and I couldn't be any happier. read more

All Star Ford - Car - Auto Repair Near Me - Pittsburg, California

the worst place to buy a vehicle .they treat you like an idiot ! no respect .extremely rude .besides having priced their cars way up .and the lowest trade in value for your beautiful vehicle .do not even go there . read more

ALERT!!! ****PLEASE READ THIS BEFORE SPENDING A DIME WITH THIS DEALERSHIP **** I SWEAR TO GOD every word of this is the truth. ALL-STAR FORD? I understand that the Car industry is a super hard field to work in because of the vehicle Shortage, but the way we were treated at this place is crazy. First off, this started with the True Car website stating that the dealership had the car on the lot for a specific price. We found the Car we wanted and decided to drive to the Car's lot. Just for my wife can check it out in person that night. The Car was not there. The salesman Danny stated it would be a few days, even weeks, because of the Shortage; he asked for our number, and he'd call when it arrived. The Car came the following day; he called me over 5 times, telling me about the Car and how many people were calling for this Car. (Creating a Demand) - Red flag The sales department got the scent of me, and my wife was super inexperienced with dealing with the car dealership, and we were trying to buy a new car. They took advantage of us in a MAJOR WAY!!!!!!. They Checked our credit tons of times and said we didn't have the best, which is correct but is not bad credit, but they use that towards us as leverage to F*** us... The Car Price MSRP was $66,000, and they Marked it up to 21k!!!!!! Above MSRP ($87,950) Red Flag #1. Told us it's "Normal" every dealership in the area is Marking up because of the Shortage. Again being super inexperienced, it seemed super suspicious. Still, I went along with it because my wife loved the Car. We had a Trade-in vehicle and a Large Cash for the down payment. Red Flag #2 asked us for more cash because of our credit ( after seeing they were pushing it ); they backed off and took us to the Financial Office. I KID you not. Chris doesn't seem bad, but he knows we didn't know anything about buying cars. I asked questions he was deflecting so good and fast-talking to get us to sign these papers. Red Flag #3 -- The Financial manager (Chris) didn't know anything about selling a Fully electric car. He tried to sell the Service package and told us we would have oil changes and brakes covered for seven years.. he added over 13,000 in Service Packages to our loan. Red Flag #4, HE WAS SHAKING during the paperwork signing. To get to the End of the story, we signed the paper even after all the red flags, but God blessed us. And the service mechanic person who was supposed to inspect the Car (because this Car was fresh off the delivery truck) went home for the day. And could not check the Car until Sunday or Monday, so that we couldn't take possession of the vehicle till then. I went home and literally studied that paperwork and saw what they did; not only did they fold my trade-in into the deal plus my significant cash down payment to the point where we were paying DOUBLE THE MSRP! At the End of our term of the vehicle. Oh, first thing in the morning, I admit I was pissed. So I went back to the dealership and told them I wanted out of the deal. The sweet-talking fast-talking went out the window.. the Jig was up THEY BEGAN WALKING AROUND THE BUILDING, TRYING TO FIND A SPACE WHERE ALL OF 3 OF THEM CAN HUDDLE AFTER I requested my cashback and trade-in, but I was on their ass .. The financial manager tried to claim that the paperwork had already been sent electronically. He couldn't do anything about it without his manager's approval, even after telling us that we could back out of the deal the evening before. I got to the point where I felt like I was ready to go to jail over this. They wouldn't return my cash; they claimed an armored truck came to pick up deposits, and my money was gone; they would return it via Check. (Which they Did return it) I understand it's on me for being inexperienced But Where is a courtesy? Where is the honesty? Where is the customer service? Where is humanity?..how do you expect to have repeat customers if you are burning people?.. If I had driven that car off the lot, I would have been stuck paying double for a car .. n they did that without any shame .. By the way, the Salesman was Danny, the Financial manager was Chris (I think), and The Guy behind the deal desk (Forgot his name), but this happened on 1/08/21 between 11 am-5 pm. Suppose corp would like to ask questions. These Guys are putting shame on the All-Star Ford Name. I will never step foot on this lot again, not even for servicing my Car almost turned away from Ford altogether. We got the Car we wanted from a different dealership nearby with even more features and a higher package for an MSRP price of 66,000 DO NOT SHOP HERE. GO ELSEWHERE STAY AWAY FROM THIS PLACE. read more

When I tell you that I'm beyond happy with my truck I cannot express how much Jhosseline helped me and my fiance get out of a terrible deal I had with another dealership. She was very kind and motivated in making sure we are 100% happy with our new purchase. If you are in the market for a new or used vehicle, please see Jhosseline, she really makes dreams come true! read more

All Star Ford - Auto Repair Near Me - Pittsburg, California

I had a great experience. Robert and Chris were super nice and helpful would recommend to all my friends. read more

All Star Ford - My new Ford 150! - Auto Repair Near Me - Pittsburg, California

I wanted a new F-150 Powerboost. These trucks are hard to find with the chip shortage etc. I called Robert Thelen and he took complete care of me. He made it an absolutely super efficient experience. I had one on order at another dealer but then found that All Star had one almost exactly like it in stock (on the show room floor no less). Robert was very knowledgeable of the product and features and really had a customer first approach without a lot of pressure or the typical "sales games". Half of having a decent new car buying experience is getting a good salesman who has experience and a great approach. Robert (Jimmy Jack) is that person I would highly recommend working with him if you are interest in a new Ford! read more

The The service manager Chris is horrible he tried to get over on my wife and charge her for services that we never requested please take your business elsewhere this place is ran like a chop shop in Oakland they solely want money they don't care about customers or service on your vehicles! The manager here is so petty that he took out the Freon and that he put in my wife's car without her consent who does that what is he going to reuse the Freon which I'm pretty sure is illegal and you can't do but as shady as this place is I can see them doing that. * Stay away from The service department here unless you want to get cheated out of your hard earned money I would recommend going to Valvoline or some thing... * CHRIS Really need some training on ethics and management coming from someone who managed an automotive shop before... read more