Alpha Omega Plumbing responded quickly. I had an issue with an older water heater and a gentleman named Frank was knowledgeable and efficient. My water heater was upgraded and replaced within 2 hours. Frank was very fast cleaned up well and he even took the old water heater with him. Thank you Frank read more

Highly recommended. Frank came out to fix our water heater. The pilot kept going out. It was still under parts and tank warranty and so he got the ok from the manufacturer to swap parts. After multiple trips and swapping all the parts that could cause the issue, the problem still remained. He then completed servicing any other cause including cleaning the filters and flame arrestor and checking the venting, this being done multiple times. By this time he had come out at least 4-5 times and still had a good attitude, saying that we gotta keep trying until the issue is fixed. He finally got the ok from the manufacturer to replace the whole unit under warranty and came out promptly to do so. After he left, the burner started backfiring and he promptly came out and replaced the burner. Apparently this is a common issue with this burner. All told, he probably was out about six times and did not charge for the extra times. Heater is working flawlessly now. read more

I can't say enough good things about Frank and his team. They are great. We were working on a new construction (over 8700 sq ft) and Frank and Alpha Omega Plumbing was a subcontractor to the GC. I knew nothing about construction but the GC was a total loser and bailed on the project with it unfinished. Frank and his team stuck it out, delivered and even came back to check on things almost a year later when it seemed we had a leak. We did but it was not their fault, it was in the fire sprinklers which was another sub completely and not them. All to say, if you use Frank you have a conscientious person who will take care of you. (same review that I posted on Google Maps). Frank is excellent. read more

Frank fixed my water heater and made the whole process efficient, fast and stress-free. He expertly identified the issue (despite my vague description), showed up with the parts ready, worked directly with the manufacturer on warranty, and was clear and fair with pricing. Overall a 10/10 experience. read more

Our water heater died, and it was part of a hydronic heating system (it is also used as part of house heating). I called Frank and he came in to inspect for free and gave me a quote which was very competitive. After looking at other quotes, I decided to go with him since he came recommended by a neighbour. He was quick, efficient and answered all my detailed questions. When our home heating system was still not working, I texted him and he came in the next day to inspect it and spent 45 mins to fix it and did not charge anything for that visit. This tells me he is dedicated to fixing the problem and not just here to make a buck. I'm going to be using his services again! read more

Alpha Omega Plumbing - The old water heater in need of replacement - Plumbing Near Me - San Jose, California

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Frank came to replace a faulty burner and pilot in my water heater. He arrived with the necessary parts and completed the repair, charging only for labor since the heater was still under warranty. Frank was courteous, professional, and transparent with his pricing - he charged fairly for the work and didn't try to upsell or inflate costs like others I contacted. I highly recommend him. read more

Frank is still great. Called first thing in the morning about a copper pipe join leak and he was here by 10, simplified/replaced the joinery, had our water back on all done by 11am. Worth the $400! read more

I had the same problem as Eugene( 4-24-14). When the burner came on my 1 1/2 AO Smith 40 gal. water heater a loud foghorn would sound for 20 seconds, super loud. Also when the dishwasher, washing machine, and shower would run the foghorn would go off...loud.. So I called AO Smith and they gave me the number to Alpha Omega Plumbing which was close to my house. Frank responded after I called him that morning. Showed up in the afternoon and fixed the problem in 20 minutes. Gave him the AO Smith invoice voucher and that was it. So far, 1 week later, no more foghorn. The problem has to do with some type of manufacturing problem in the burner unit, a bracket of some sort...anyways happy with Franks work. read more

Hope others had as good an experience, because Alpha Omega has been excellent for us twice now. We couldn't get the pilot light on following instructions. So a different plumber () came out and "tried" starting the pilot for 5 seconds not following the directions and then told us we needed a new heater for about $3500. Those other plumbers charged us $227 just to look at it and tell us that. I then contacted Frank at Alpha Omega, who knows Whirlpool heaters. He came and looked at it and just hit a simple reset both I and the other plumbers overlooked. Frank didn't even ask for money, but we paid him anyway. How could anyone not give this man money? By the way, the first time he saved our heater, he actually had the manufacturer parts on hand and fixed it right away--no waiting. read more

FRANK IS AMAZING!!!!! He is extremely responsive, he is extremely knowledgeable, he is extremely professional, he is extremely thorough, & he is also funny. We had a faulty hot water heater, then found out we were on a recall list with A.O.Smith. When Frank pulled up to my house and got out of his truck I was fooled by the luck thinking that some top executive or CIA or James Bond person was getting out of a pristinely kept 1 ton pick up truck. He not only got right to the problem, not only switched out all the defective parts not only taped everything and tightened everything but he decided to flush out the water heater which had extreme calcium build up which had nothing to do with the problem/recall. He did so much more than I could ever expect someone driving 35 minutes on a Sunday morning would ever do. He even cleaned up before he left. Super fast - not 1 ounce of laziness - just wholehearted service!!!!! I will happily and enthusiastically and strongly recommend Alpha Omega to anyone in need of a Plumber. read more

Frank performed a recall procedure (changed out the burner and control valve assembly) on my 9 year old Whirlpool gas water heater. He showed up at the agreed upon time and quickly provided the service needed. I TOTALLY agree with all the other positive posts. If I need any further plumbing services, Frank will be my first call. read more

Issue wasn't resolved for the first visit (noise issue of AO Smith when burner is on) and when I tried to contact Alpha Omega again (more than three times, left voice mail each time), no one ever responded. Now contacting SPS and hopefully they will be able to fix the issue read more

Our AO Smith water heater needed its burner unit replaced. The part was under warranty, but labor was not. AO Smith provided Alpha Omega Plumbing as my local authorized company. A quick call to Alpha Omega connected me to Frank, who had the required parts, gave me a fixed price for labor, and said he would come by within an hour. As promised, he came by promptly. Frank was very familiar in removing the old parts and installing the new ones. It was clear from watching him that he had worked on AO Smith water heaters before this. The water heater was running in about 30 minutes after he arrived. I am very happy with Alpha Omega and will use them for all future water heater issues. read more

Absolutely fabulous Frank! His professionalism and knowledge is why he's in such high demand! He's worth the wait. He gets the job done. Thank you for fixing my problem. Quick replacement on the water heater and appreciate you checking on my other faucet issues..... read more

Alpha Omega Plumbing provides good service. My water heater's burner had problem, so AO Smith's customer service sent me a new one and requested me to contact this approved service provider to replace my old burner with the new one. The owner of Alpha Omega Plumbing, Frank, came to my house on the same day I called, and finished replacing within 15 minutes. Frank was professional and provided good service. I appreciate his work. read more

Frank came by and replaced the burner on our water heater in about 20 minutes. He seemed no frills and was in and out very quickly. No complaints! read more

Alpha Omega responded immediately to a water heater issue at my house. My AO Smith water heater had a crack in the combustion unit and was covered under a recall. Frank came out and handled this fix within 10 minutes. After asked him to check my bathroom for a rattling pipe and he fixed this free of charge in about 10 seconds. Thanks Frank and Alpha Omega! Highly recommended. read more

Thank you so much Frank, you did a great job, great customer communication , and knowledgeable assistants 114

Frank is one of the most trustworthy plumbers I have met. Reliable, on time and reasonably priced. He came over on Friday on a whims notice for a warranty service, had the parts in his truck and was able to get my hot water heater back in service within 30 min. During this time of uncertainty with the Coronavirus I am thankful for a trustworthy plumber to help me out. Thank you Frank! read more

Frank did an excellent job replacing my AO Smith water heater 6 years ago. Recently the control panel became defective, I was afraid no one would come out during the coronavirus pandemic. Frank came out within a few hours with the exact replacement part (still under warranty), got us back up and running again. Great service and a life saver! Highly recommend! read more

Frank was referred to me by my water heater manufacturer. When he arrived, he figured out the issue was not the water heater after all, and immediately determined the actual problem, which he quickly addressed. read more

We purchased a faulty water heater from Lowe's. Lowe's gave us three plumbers to contact. We contact Alpha Omega multiple times with no return phone call. I finally had Frank answer the phone. He asked me to send him a text with our address. I sent two texts and received no response. We contact the third plumber that Lowe's recommended, SPS Plumbing and had someone come promptly and fix the issue. I do NOT recommend Alpha Omega Plumbing. read more

Our water heater started leaking from the bottom. It was still under warranty. I called a couple of plumbing companies that were authorized by the water heater vendor (AO Smith). Frank from Alpha Omega Plumbing responded immediately and replaced the heater with a new one. I was only charged for labor. He is very efficient. I would call him for any future plumbing work at my home. read more

I tried this guy, because he was recommended. I asked him to fix my faucet. First of all, he was supposed to come in between 1 to 3 and finally showed up at 4:30 - 1.5 hours late! Then, after taking apart my faucet, he couldn't properly put it back together any more. There was a 1/4 inch gap there, which was NOT there before. He seriously tried telling me, that it was like that before. Really? I would have seen that. Anyways, I didn't give in and asked him to fix it and luckily after 5-10 minutes the handle slipped in as it should (and always used to be). He didn't really seem to know what he was doing and seemed to think I was someone he could tell anything, sorry no! Hands off! read more

Frank (the owner I believe) showed up on time to give me a quote for plumbing gas into the kitchen and fixing a gas leak to my pool heater. He went on for a while about different types of pipes, galvanized, green, yellow, black, ... He was a nice enough guy, but I got the feeling he was trying to size up my wallet the whole time. After 5 months of renovating our new (old) home I've determined that some contractors like to charge you what they think you'll pay, rather than whatever the standard rate is for labor and materials. I think Omega fits into this category. He initially spouted out $1,200 off-the-cuff, and then after walking around and talking about pipes some more he came down to $975. I don't know about you, but for me a contractor's credibility is immediately lost when they shoot a high estimate across the bow to see if you'll bite. I don't like to be BS'd. Out of the three estimates I got his came in the middle. So I guess his rates aren't exactly exorbitant, but they are twice as high as another reputable, licensed and insured plumber's was. I ended up going with another no-BS plumber for half the cost that was very professional and didn't talk my ears off about pipes. I actually got a 3rd quote that was even twice as much as Omega's! So do your homework and always get multiple quotes. Frank seemed to _mostly_ know what he was talking about and his rates weren't _completely_ outrageous, but based on my experience there are cheaper and better plumbers to be had. read more

Our water heater gave out while we were on vacation. Fortunately our neighbors were looking after the house and noticed the problem. We called Alpha Omega and they came over immediately. Crisis averted! We would definitely recommend this company to everyone in need of a plumber. read more

I'm extremely happy with the service that Frank provided in fixing my water heater. I have a water heater that made an obnoxiously loud noise like a foghorn when the burner came on. Since it was brand new under warranty, Whirlpool gave me a list of plumbers who were authorized to do warranty work for them. After calling all the plumbers on the list, Frank was the obvious choice because he seemed to know what the problem was and how to fix it. The other plumbers on the list didn't seem like they knew how to fix the problem and one even said they would charge me for his time if he went to my house and my water heater didn't make the noise (because it was an intermittent problem), without even attempting to fix it. Frank said he would show up at 10am and he arrived at about 10:15. Although he was a little late, this was so much better than having to wait at home for a 2/3/4-hour window, like some other companies make you do. He explained to me that he's seen this problem many times before and described what was making the noise. Within 20 minutes he fixed the problem and was out the door. All he asked for was my Whirlpool warranty reference number. No bill, no work order, no signature. Apparently he's familiar with doing Whirlpool warranty work. Sure enough, my water heater has been quiet ever since. I have complete confidence in Frank and would recommend him to fix any water heater problem, either under warranty or not. read more

Like some others here, I was given Alpha Omega Plumbing as the service provider to fix a water heater under an A.O. Smith recall. I called them 4 times over two weeks, left my contact information each time and I never received a call back. I can understand being buried due to the recall. But in that case put on the voice mail that "if one is calling due to the recent recall, we can no longer accept the work as we are backed up..." It would have saved me weeks of waiting. read more

SO...what started out as a fun project in the garage..putting up new shelves and bike racks, turned into a compete disaster! We drilled a hole right into our hot water pipe. The good news is, after researching online for a plumber, I came across Alpha Omega Plumbing and after turning off all the water in our house, I called them. Frank, the owner answered the phone and after explaining what we had done, he gave us an excellent price quote and was at my house within 30 minutes. Not only was Frank super friendly, he works quickly and did a fabulous job. Within 40 minutes after he arrived, everything was fixed and the price was great. Other plumbers quoted us almost twice as much. I highly recommend Alpha Omega plumbing if you are looking for an honest, hard working plumber. We will use his services in the near future when we are ready to replace our water heater. Thank you Frank! Warm Regards, Rachel and Rodrigo Andrade read more

Great professional to work with. Water heater repair and under warranty. Easy call and knows his stuff!!! He works on fixing the water heater you have and is honest about replacing. Just on honesty alone I recommend Frank. Great job read more

Alpha Omega Plumbing - Plumbing Near Me - San Jose, California

My water heater was broken for one day, called different company or handyman, either no reply, or no solution. I found the Alpha Omega Plumbing from AO smith service provider this morning, gave him a call, he answered phone, and came over to my house in a hour. Very fast response. The service he did is very professional, he replaced the burner of water heater within half an hour, my hot water finally came back. Before he left, he also checked if there is gas leak or not after installation, very careful and professional. Also another important thing, the cost is reasonable! Strong recommend his service! read more

Thanks to Frank and his assistant Amy for fixing my hot water heater! My 2-year-old AOSmith hot water heater broke and Alpha and Omega was on a list of approved contractors. Like the other Yelper, I do not recommend AOSmith (hot water heaters should last 10+ years), but I was happy with my experience with Alpha Omega. I called Tuesday around noon to schedule an appointment for Thursday morning. Frank was able to confirm my appointment right away, unlike other plumbing companies who asked for 24 hours to respond (!?). Frank and Amy came on time within the time frame that gave me (9-10AM) and fixed my hot water heater within half an hour. They even showed me how to drain my hot water heater, which you are supposed to every year (but my previous plumber did not tell me!). I am so grateful to have hot water again and I just shampooed my hair! read more

This is for a water heater installation that they did in early 2015. First, unlike the previous plumber, they accurately diagnosed the problem for the water heater. Although I didn't need to replace the old unit, I decided to get a new one so that I and my tenants will have a peace of mind going forward. They also fix the old pipe arrangement to allow better flow of hot water. I do feel they are quite knowledgeable and experienced. Update: I took away two stars since my first review. They also replaced a leaking garbage disposal. However, to do the replacement quickly, they replaced the unit but not the mounting bracket. Six months later, it's leaking because of the old bracket and caused additional damage to the wooden floor. read more

Frank fixed the Jet noise from water heater in no time! We were so happy with his service. He is the guy you want to call when the water heater need to be fixed. THANK YOU AGAIN Frank! read more

I am very happy to give Frank these 5 stars: My AO Smith water heater was not working on Saturday evening (Mar 23, 2019). I called AOS's customer service in the morning of Sunday. After listening the issue I got, AOS's representative emailed the list of some service providers in my local (San Jose, CA). I called Alpha Omega Plumbing because it works on Sunday. Frank (owner) asked me my address, then he showed up in front of my house in 30 minutes later. Professionally, Frank recognized the issue of my heater: its burner's broken. A brand new burner was already in his truck for replacement. My heater was back to work after less than 30 minutes. I paid nothing for labor and replaced part. I am confident to recommend you to contact Frank of Alpha Omega Plumbing if you have any issue with the water heater. read more

I have a bad A.O smith water heater burner that I needed to get changed out. A.O smith sent me a replacement burner and I was told to to contact Alpha Omega Plumbing. I Have been calling for the passed 3 days going on 4th and no response. Every time I called I was just forwarded to voice mail and I left a message every time. The least they can do is answer the phone a let people know that your booked so we could start looking for a different service provider. read more

If I could give a zero star, I would. After being referred to them by the A.O. Smith recall customer service team, I called multiple times and left messages. There was no call back, nothing. I understand that they are overwhelmed by the volume of service calls. Yet, what they could do is to let people know that they aren't able to take the call. Just a simple "We are sorry but we can't help you" would be nice so I don't have to keep on waiting. I could just move on to call the next plumber. It's a common courtesy! read more

Frank had worked on our whole house 6 years ago. I had small problem come up, I called him he showed as promised and took care of it . I highly recommenced this company Very Pleasant to work with Frank. read more

Appointment was for 11-12 pm today to fix water heater. It is now 1:15 pm. No one has shown up or called to reschedule. Frank is very unreliable. Would not recommend this company because they will waste your time. read more

Frank and his team are professional, extremely knowledgeable and does amazing work. I should've called Frank and Alpha Omega plumbing from the very beginning. Why? Because a previous plumber who tried to install a water heater for me, flooded my condo when it was done incorrectly. I endured 3 long months of headache and pain. It was very overwhelming. I then had another company install my water heater however, I later found out it was only done 90% correctly because error message lights would keep coming on the control panel of my new water heater. This is not normal and for a while after a very unsettled mind and lot of phone calls, no one could tell me why. When I called Frank, he inspected, tested and determined (with his engineer) that the reason could be the pan. The pan was sealed tightly at the bottom not allowing combustion airflow during venting. The previous plumber also didn't install the drain pipe at the pan which made the pan 'useless.' For serious jobs like water heater for homes, I highly recommend Frank and his team. Trust me. They know what they are doing, what is compliant, and most of all - what is SAFE and to city code. He is friendly and respectable. Flood accidents are devastating - I don't wish that on anyone. Please trust only the best for jobs like this in your home. I can't thank Frank and his team enough for course-correcting my water heater issues. I feel like I'm slowly returning back to a normal life. read more