I can't say enough good things about SPS Plumbing. My tankless water heater was four months out of warranty, and I had three other plumbers come out who all recommended the same thing: replace the entire unit. Their estimates ranged from 6,500 to 8,000. I was telling this story to a friend and they immediately said, "Call Steve at SPS." So I did. I spoke with Steve and Vanessa, and from the start they were calm, confident, and reassuring. They told me not to worry and that they could take care of it without replacing the unit. Instead of many thousands of dollars, their quote came in at under $500 total for parts and labor. They ordered the parts, kept everything moving, and scheduled the repair for the day after the parts arrived. Ruben from SPS did the work, super friendly, very professional, and he knocked the whole job out quickly. Everything was clean, efficient, and clearly done by someone who knows exactly what they're doing. After this experience, it really feels like the other plumbers were either trying to take advantage of my situation, or they simply didn't know how to do the repair. What's wild is that those companies are among the highest rated on Yelp and Google. Don't fall for the "replace the whole thing" pitch. Call SPS Plumbing first. read more

Another plumber recommended them to fix our tankless water heater and they were very professional. They made everything very easy and there were no questions left unanswered. read more

The technician arrived on time, was polite and knowledgeable. While servicing our tankless water heater I mentioned a issue and we discussed possible causes and solutions. read more

SPS Plumbing runs a smooth and efficient business. From my intitial interaction with Vanessa, she stayed in communication thoughtout the process. Then our service tech, Ruben! He was very knowledgeable, pleasant and efficient. Wasted NO time resolving our issue with our water heater and provided some quick maintenance tips! Will keep them number saved!! read more

We recently used the services of SPS Plumbing to install a Rinnai heat‑pump water heater. From the start, they provided a detailed quotation that clearly outlined everything we had agreed upon, including the materials and each step of the installation process. On the day of the installation, the work went smoothly and was completed on time. The final setup looks clean, very professional, and functions exactly as expected. Thank you very much for a job exceptionally well done. read more

Just sharing our experience with SPS Plumbing: Our AO Smith water heater kept showing the same error code and in order to get it fixed under warranty we were given three companies. SPS Plumbing had the most respectful reception lady answer the phone so we went with them. A technician came out a week later for a water heater diagnosis for $260. According to the water heater manual and having already called AO Smith directly, I told the technician there might've been something wrong with the gas valve. So the technician called AO Smith and ordered a replacement gas valve part. Meanwhile we were advised to just keep resetting the water heater since it would still heat up the water until the error code popped on again. It took 3 weeks for them to come out again with the shipped part and charged us another $260 for installation. Unfortunately the problem wasn't fixed and the heater started showing a different error code. Called SPS to let them know what happened and talked to the boss Steve who made me feel like an idiot about any research that I've done related to the error codes and this water heater. He said my analysis wasn't accurate and based on his years of experience that there's most likely too much sediment built up inside the tank and that it needed to be completely drained. I didn't agree, so they ended up sending out the same technician and came up with a new diagnosis saying the exhaust pipe most likely had water piled up inside at the 90 degree angle bend and it would cost me $440 for them to bring out their "special camera equipment" to inspect inside the pipe. It was getting to be ridiculous and it felt like they were trying to squeeze as much money out as they could before they deemed my case an unsolvable case. I called AO Smith directly again to see what they thought. They told me they don't think there's anything wrong with the exhaust pipe and said possibly there's a problem with the water heater blower since I clearly heard and video taped clicking sounds coming from the top of the water heater after the gas valve replacement was done (to which the SPS technician told us that the water heater company doesn't send out replacements for the blower -- but he was wrong and apologized later because I told him AO Smith was going to ship the replacement blower for me). The replacement part arrived directly at my house within 3 days and I didn't want to have SPS Plumbing come out again just to replace another part and probably get charged another $260. The AO Smith receptionist told me it's fairly simple to switch out the blower, so my husband watched some videos and replaced it on his own and now there's no more water heater problems! As the saying goes: "fool me once, shame on you; fool me twice, shame on me." Conclusion: Unfortunately we didn't have the best experience with SPS Plumbing but hope that future customers have better outcomes with them. Ruben the technician is very kind and understanding. Vanessa the receptionist is great. Steve the boss, not so kind or understanding. read more

SPS Plumbing provides exceptional service. Their team of Specialists are amazing and provides great service. I had an issue with obtaining hot water from my water heater and was able to immediately schedule a specialist to examine the issue the following day. SPS is "Best in the plumbing industry " in providing knowledge and expertise at the issue at hand. I will highly consider SPS Plumbing for any plumbing needs. Thank you Ruben and Steven read more

Technician knows what his doing and able to diagnose and replace the tankless water heater quickly. Unfortunately, in general plumbers are expensive. read more

This is our go-to plumbing company. It always consistent service - on time and good quality. This time we asked them to replace two faucets in the bathroom. After giving us an estimate technician came on time and worked on the faucets for couple of hours. The problem was that due to hard water calcification it was impossible to disassemble them even after he cut one of the off. It really needed two people - one to hold it below the counter and another working above. This exactly what they did. Another appointment was scheduled and this time things went as expected. We now have great looking bathroom again. Even it took way more time that estimated they stick with original estimate. They cleaned up very nicely all areas they worked in. Even resealed the sink without us asking. Overall it was another excellent job. Highly recommend this company. read more

I'm an existing SPS customer and are very pleased with their service, efficiency and quality of work. This visit I had some work done in the main water pipe, also remove and replace new shower spout and handle. Work was done in timely manner and was the technician was aware of keeping the work area clean afterwards. I will continue to contact SPS for any future projects. Thank you SPS Plumbing. read more

SPS Plumbing - Old leaky PVC pipe removed. New pipe in place. - Plumbing Near Me - San Jose, California

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My mom's water heater was tagged by PG&E to have the pipes replaced and updated for safety. SPS made it easy to make an appointment and updated me days before, during the appointment and afterwards for follow up. The work was performed professionally and efficiently. We were very happy with the service and would recommend to anyone. read more

When my nearly new hybrid heat pump water heater recently failed unexpectedly I called one of the three plumbing companies serving Sunnyvale who were specifically authorized by the manufacturer to service their water heaters. The company I chose was SPS Plumbing, and I couldn't be happier with their service. Everyone at SPS was very helpful and friendly. Starting with Vanessa, who answers the phone at the office, and who sets up appointments and does all the admin stuff. The person who came to my house was Reuben, who quickly diagnosed the problem and obtained the authorization from the manufacturer to replace the entire water heater. Rueben was very professional and courteous, and he clearly answered all my questions. Reuben also put my water heater in electric-only mode so that I would continue to have hot water while waiting for the replacement water heater to be ordered and delivered. I didn't know it was even possible to switch from heat pump mode to electric only mode and therefore to continue to have hot water even though the heat pump mode of the water heater was totally inoperative. Once the replacement water heater was delivered, Reuben and the owner of SPS Plumbing, Steve, came to install it. Once again, Reuben and Steve were once again, professional, efficient and courteous. Steve helped me remove some valuable spare parts from the defective water heater and he advised me how best to maintain the water heater annually by draining and flushing, cleaning the filter, and even removing and cleaning the two heating elements if I wanted to do that task myself. Or he told me SPS offers an annual service if I didn't want to do those things by myself. Teaching me how to do it was very generous of them. I would happily use SPS Plumbing again. Their service was everything I hoped it would be; professional, timely, efficient, and courteous. You can't ask for anything more. read more

What a difference a day makes! We were referred to a different plumbing company through our home warranty that was incredibly disrespectful and incompetent when it came to simply fixing a clog under our kitchen sink. We were told nothing could be done because the pipes were not able to be accessed by the other company. When SPS showed up they quickly diagnosed the problem and had everything snaked within 20 minutes. Cleaned up the kitchen area and was all done before we could blink. Excellent experience from start to finish and would definitely recommend these guys to anyone looking for plumbing reliable and trust worthy services. Thanks SPS! read more

Ruben installed the tankless replacement heater and everything worked as expected! He was very courteous and cleaned up after the installation. read more

First class experience at every stage: replaced 3 toilets, they got details of old and replacement toilets prior to coming out (so no surprises), came within the time window, flawless installation, thorough cleanup and took the old toilets and all packing material away. A very knowledgeable suggestion was to install the toilets with double thick wax rings rather than the rings that came with the Kohler toilets, to which I agreed; don't want any colorful leakage! SPS Plumbing has been my plumber of choice for 5 years, and will continue to be. read more

Our Takagi tankless water heater stopped working on a fine morning 1 week back. I spoke with Vanessa at SPS the same day and she managed to get someone to look at the issue within 2 days. The technician John quickly root-caused the issue, spoke with AO Smith (service provider), and got us a full unit replacement for free. Before the week ended Vanessa ensured to place an order for our heater and got us an appointment today (1 week since the problem happened). Today Bob and Ruben were here as scheduled and took care of the replacement in under 2 hours. Hot water is back! What we found great about all the professionals we spoke with at SPS was that they were all very patient to explain the issue and super professional. I wish SPS the best. read more

Very satisfied with the service ! Our relatively new AO Smith water heater started having flame backfiring issue. SPS plumbing provided an appointment in reasonable time. The technician Steven was very competent and knowledgeable. They did not try to sell anything extra, and also replaced only the part which was the issue. Unlike some other contractors who like to recommend replacing unnecessary components. After the fix he spent good enough time to confirm. He was accurate even in predicting when the part would exactly arrive from the manufacturer. Steven was patient throughout the whole process and answer all questions I had. read more

On time actually early. Ruben and Steven were professional and drained and removed old Waterheater and installed new Waterheater in less than 2 hours. Steven, the owner answered all questions and we are happy with hot water. read more

Love my home water filtration system thanks to SPS Plumbers I have such soft hair and skin now. Fast and reliable!! read more

SPS Plumbing - Plumbing Near Me - San Jose, California

My AO Smith water heater had a scary fire hazard issue which was luckily covered under a recall. SPS Plumbing was one of the two authorized plumbers for repairs, I contacted them last week. Throughout the process I was happy with the responsiveness from this professional company. They have an organized process with intake questionnaire, from which they schedule appointments. They send texts and emails to for scheduled appointments, as well as reminders one day before. I was also pleasantly surprised to receive a text on the day of appointment indicating Reuben was on his way - again, great process and communication. Reuben showed up on time within the two hour window provided. He was very knowledgeable about the recall problem and went to work right away. After he finished the repair - which was a faulty parts replacement - he showed me the failed part and explained why the issue was happening. I appreciated that he took the time to educate me. On top of his professional knowledge, Reuben has a calm and friendly personality. I also asked Reuben a question on something unrelated to the repair, to which he answered with great detail. I highly recommend SPS Plumbing as a company and Reuben as an amazing professional! Thank you!!! read more

I ordered the tankless water heater from SPS in 2021, they didn't follow the user manual and wrongly installed the remote controller outdoor under direct sunlight. I pointed out the issue and they came back fixed the mistake. However, they want to charge me additional labor cost for fixing that mistake. I discussed with them right away in March 2021 and I believe the case was closed. But all of sudden after one year in 2022, they hired a debt collection company to chase the additional labor cost from me. I tried to reach out to them and they said they will call back, but never called back. I provided all the evidences to debt collection company and they also chose to ignore those facts. Very disappointed with them and be careful if you want to select this company. read more

SPS Plumbing - Didn't follow installation manual and installed the remote controller outdoor under direct sunlight - Plumbing Near Me - San Jose, California

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I admit to not writing many reviews. But I thought that SPS Plumbing just did such a kick ass job that it was time I said something. We had a bunch of things that we wanted done and Steven was on top of it all. He and his crew (shout out to Ruben and Orlando) were always on time and professional. They worked hard to meet the schedule we had in order to keep our project on track. And honestly they just did super clean work. Not sure what more to say other than I would highly recommend them and plan to keep them in my contact list for whenever anyone I know needs plumbing help. Thanks again guys! read more

SPS installed a new tankless water heater for my rental townhouse. They show up on time and did the job efficiently. Price is comparable with other quotes that I got and they quote you over the phone while a local plumber had to come out and charge $39 for a quote. They use copper pipe compression joints instead of soldering which is safer and no lead for sure. I am a happy customer. read more

Orlando was awesome! We have American Home Shield warranty service and AHS went to SPS after we had some challenges with a different service provider. Orlando came out and assessed the situation and returned and had us up and running in 35 minutes. He was careful and thorough, with an eye for detail. You can tell Orlando is experienced. SPS stayed in contact with me. Updates from Vanessa were via text which was super convenient. FIVE STARS! read more

I have a tankless water heater that is malfunctioning. The technician from SPS Plumbing arrived on-time, very courteous and after completion of his diagnostics, he explained very patiently about his discoveries and available option to address the issue. He encouraged taking the most logical solution and is currently working with the manufacturing to implement that solution. I am very happy with their service since I have also used them in the past 3 years. read more

Excellent service and workmanship. Will recommend them to our family, friends and neighbors.

This company will scam you! They will charge you for anything and everything. $220 per hour and that's not even including the service... that's just for the plumber's time... even if the plumber did absolutely nothing. I have a problem with my water heater and it sounds and looks like it is leaking. Sizzling by the burner and not producing hot water. So I call the manufacturer and they give me a few contacts of plumbing companies in the area that will work under warranty. Plumber arrives and tries to convince me that the water heater is fine and the issue is the venting. Wait what?!?! I can clearly see and hear there is something wrong with the heater... Pilot was fine... I previously emptied the tank to see if sediment had a factor but the water came out clear. So the plumber and his boss suggests that I need to re-vent the whole unit. Which didn't make any sense at the time but they're playing their games. I still have a leaking water heater and this company is trying to charge me a ridiculous amount for this plumber driving to my location and give me wrong information that would've costed me a lot more money. If I agreed to their "suggestions" I'd be paying them hundreds to re-vent the unit to end up still with a broken water heater. They are upset at me for making this an issue and threatening me that they will send the invoice to collections. Am I wrong here? Look, they're highly rated so I'm sure their other jobs go well but I was a warranty job... I don't know if that makes a difference but if you're calling for a warranty, save yourself time, money, stress and do not call these guys. Update I just got a second opinion from another plumber and they said it's 100% a leak. I will be getting a brand new replacement all under warranty. Thanks SPS for a giving me that experience. Call William H. Scott plumbing instead. He is his own boss and won't charge you unless he does actual work. He's a very kind, knowledgeable older gentleman. Came in and literally got me a new one within 30 min. read more

Excellent service, with efficient people in the back office and courteous and knowledgeable people coming on-site. They have serviced both my water heater and my tankless radiant heater for years and I highly recommend them. They are always looking out for maintenance that is really needed, and never surprised me with anything unnecessary, giving me great trust in their employees. Great value for what they do. read more

I'm a word, lifesavers! We just moved into a home where everything was redone, including a new tankless water heater. We were so excited to have on demand hot water....but that was not what we got. Constant temperature fluctuations and the dreaded "cold water sandwich" was a daily occurrence. John from SPS came out and after a good diagnostic session he realized there was clearly an issue as well as previously unnoticed physical damage. John and Modesty worked to source a new unit and replaced it ASAP! The SPS team is professional, fast and great to work with! read more

Thank you for always answering my plumbing questions and concerns.. Thank you your honesty and doing the job right the first time . I highly suggest and recommend sps plumbing !!! read more

Outstanding service !! Shawna was very super efficient in calling back and extremely understanding to schedule a technician for replacement of recalled parts in my water heater within 1 1/2 hours. John, the technician, was knowledgeable, fast and very polite. Highly recommend these folks. read more

I have AHS. Many times getting quality service in a timely manner is a challenge. SPS called the day after I requested service and came out 3 days later. Orlando was on time and very professional. He diagnosed 2 additional issues with our toilet and fixed all 3. Excellent experience. read more

After a terrible visit by Gladiator plumbing, who obviously did not seem to know what they were doing, charged more than peers, and wouldn't honor the Friday/Saturday service. SPS was recommended to me as by my normal plumber, to fix my tankless Noritz heater. Steve came to my place on Friday and obviously knew what he was doing. He rebuilt the unit with the parts from Noritz (under warrantee) and we tried to fire up, but one component was stopping progress. (Noritz's fault, as they should have replaced the fan motor and circuit board). We were stopped with cold water after 5 days, no end in site. We worked the problem and Steve Sosa had me up and running the next day at our original price agreement. I highly recommend SPS Plumbing and will use them again in the future. read more

Our water heater stopped working, A O Smith was amazing and provided us with a FREE replacement even when we were at the edge of our warranty. SPS Plumbing was assigned to the task. Their entire team was professional, communicative, and prompt. Vanessa was excellent at coordinating the project. The team that came in worked very efficiently and cleaned up. A O Smith and SPS have a client for life! read more

SPS replaced our natural gas water heater. The job was well done and passed inspection. Quote was in line with other companies.

After a few days without hot water, I was referred to SPS for a water heater recall. They made an appointment for the same day, the fix was quick and easy and the gentleman that came out was friendly and professional. He even explained to me what the recall fix was and how lighting the pilot is a little different with the new technology. Great experience! read more

SPS came out and helped and got our new sink installed. This is the third time we have used this company and they never disappoint. Very professional and they know what they are doing. They explained everything along the way. I am very pleased and very happy with their service read more

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I don't know much on plumbing myself and was suggested SPS plumbers by a friend. I got in contact with Modesty who was very helpful with me to set up an appointment that was set around my dad and I's schedule since we work at the same times. She was an all-star for the right times and eventually got the right times for me! Good Job Modesty! read more

They charge an extra $185 to climb up a ladder to look at a water heater. If it was an install I would understand. It takes less than 30 secs to climb ladder, 30 secs work $185, this is a complete rip off. When I stated with them that this does not make any sense to charge $185 dollars to climb a ladder that I provided, they said fine, we will send to collection agency. Consumer beware! read more

When the best meets professionalism this is who to hired I'm glad and very happy that I hired this company, by far the best , I had a tankless water heater and plumbing work done by this guys , not only the service was the best the job speaks for it self , if you looking for a plumer this is your stop look no further and do your self a favor , HIRED THIS GUYS you will be glad you did , look forward to have them back soon for another job , THANK YOU STEVE and the crew read more

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