I had a very upsetting experience with Oceans Mazda, located at 11185 Alpharetta Highway, Roswell,…read moreGA, on May 5, 2025. I visited the dealership to look at a Subaru for my daughter to take to college. After test driving the vehicle, I placed a deposit on it in good faith, expecting a fair process regarding financing--either through their channels or with an opportunity to secure my own. Instead, the dealership sold the vehicle without notifying me, without discussing financing terms, and without giving me a chance to pursue other options. Even more disturbing--they kept my deposit after selling the car to someone else. I followed up a week later and was told I would receive a refund. As of today, Saturday, May 24, 2025, I still have not received my money back. This behavior is not only unprofessional but completely unethical. I feel disrespected and taken advantage of. I urge anyone considering Oceans Mazda to rethink doing business with them. Based on my experience, they do not honor their word, do not operate with transparency, and do not value their customers.

I don't normally leave reviews, good or bad. But this was an all time bad experience. I just moved…read moreto GA and traveled with my 2 young children and wife to their shop for a specific vehicle. I HAD a set appointment for that specific vehicle set the day before. I had to travel nearly 3 hours to get to the dealership by the way. They called me 30 minutes before I arrived to make sure I was on the way, and I verified I was just down the road. When I checked in the sales rep, he was confused about the vehicle I was there to see. He comes back after talking with his manager and says they just sold the car 30 minutes ago. They essentially had me come out there to try and convince me to buy something else I wasn't interested in. So yeah that was a waste of a day and 0/10 recommend this place. Go anywhere else, not worth your time. If I could leave a negative review I would.

My husband was searching for a specific BMW and found the car at United BMW. Che Hall did an…read moreexcellent job in putting this deal together. He took care of all the details on the trade-in, shipping and ensuring all bases were covered. We are out of state so negotiating car deals can be a bit stressful. Che made the entire process easy and no stress. Great job done, very professional and attention to detail. Thank you Che!!!!

BAD DEALERSHIP!!!!! Dont go here. This review is about their pre owned sales manager (i guess the…read moreboss) daniel Martynenko - i saw all the negative reviews about them and him but still decided to call - daniel completely wasted my time and weekend. Comes off like a great guy but will completely play you! If you see a car you like here dont even waste your time. Unless you want to be taken advantage of or incredibly frustrated. You and him agree on a price - you ask him for more pictures and the inspection- then tells you "car is on a test drive - then next .... oh wait someone is going to take the car today" SHADY? and trying to change the deal or get more money out of me i can already feel it. Pictures to prove it!!! Look at the timestamps! TERRIBLE! Even though you agreed on price and told him you'll send in a deposit. The games dont stop - its fun for them miserable for you as a customer. I was an out of state customer treated him like a gentleman but WAY TO MANY GAMES!!! Check the reviews everyone says the same thing. Then him and the GM will write a response and say oh please reach out to me to share your experience. Its all a game and bs. They are the definition of used car salesman. Its hard sales not a relationship at all. Not worth it getting a car from them. Unfortunately due to that im walking away just tired of these games. The owner should do better the bad reviews are piling up and customers look and care. As you can see i leave a lot of reviews and try to not leave bad ones unless it was a really bad experience and this was from start to finish. This dealership will make you feel like shit. Go elsewhere.

I wish I saw all their negative reviews prior to going to them. When they replaced my BMW high…read morepressure fuel pump (HPFP), I told them I wanted to ensure that a high quality part was used due to high failure of after market HPFPs. They assured me that it would be an OEM part. The HPFP failed two and half years later and when the part was removed it was far from OEM, it was a cheap Vemo HPFP. I see this no different than stealing by promising and charging for OEM but using cheaper parts. I guess they assumed I would get rid of the car prior to finding out.

The repair was done well, and the staff kept me updated during the process. The cost was fair, and…read moremy car feels reliable again. The only thing I'd improve is faster customer check-in when dropping off the car.

Absolutely the best, most professional, most thorough inspection report I've ever received!read more

I just had Eric perform a pre-purchase inspection for a potential on-line purchase, and am i glad I…read moredid! This car had a clean CarFax but Eric found body repair work that had had been done not to mention a couple of oil leaks and possible coolant leak. He did a thorough and fully documented inspection with pictures and offers a video option which is well worth it. He did the inspection the day after i called and i had the report the morning after. Excellent customer service, professional work, money well spent! Thanks again Eric

very kind service, going above and beyond for my situation. a little bit pushy about their warranty…read morebut overall seems worth it. additionally, they're eager to fix any issues that come up in the first 30 days of your purchase, free of charge! this was super helpful since i had a couple issues after i got my new camry. they're definitely committed to ensuring quality at this carmax location. totally recommend!

Writing this review solely for the care, kindness, and above and beyond customer service I received…read morefrom David. The moment I walked in to the Roswell location, David greeted me, took the time to start conversation, asked if he could be of any assistance while I looked at vehicles, and ultimately helping me in finalizing my vehicle purchase. I test drove two cars that day, David printed out and pulled up all the specs. As a young woman, he did not pressure me, but let me ask questions and take my time test driving and looking at the vehicles. I fell in love with one of the cars, but it was not four-wheel-drive and needed that. So back to the drawing board! Over the course of the following 2 1/2 weeks, David stayed in contact and helped me look for the specific vehicle in four-wheel-drive at Carmax locations across the country. I ended up finding a completely different vehicle at the Lithia Springs location and David helped me with the transfer of getting that vehicle and another that I was tentatively looking at moved over to the Roswell location so I could come in for a test drive and view the cars in person. His promptness and help was above and beyond! There was no feeling of pressuring me to just to get a car because I like it, but talking over logistics and particular needs made this an educational experience for me in a great way! I went in that day with my current vehicle, cleaned out ready to drop off to them to sell, and test drove both of these newly delivered cars. I fell in love with one that had everything I was looking for, and walked away less than two hours later with my old car being traded in and that money used as my down payment and my new vehicle being looked over and ready to hit the road! David made sure to follow up with me over the following weeks to see how I was liking the car, and if I had any questions or concerns. So in writing this review, thank you David for not being a salesman who wanted to take advantage of a young woman car shopping, but in making the experience exciting, educational, and left me feeling good about my purchase and investment in my new car!

We purchased a used vehicle from Star Motors on Feb 15, 2026. Within 4 days, a "Brake System"…read morewarning appeared. We contacted the dealer immediately but were offered no inspection or help. We requested a Carfax and maintenance records at that time. The Carfax was provided about 1.5 months later, and no maintenance records were ever given. Soon after, multiple warning lights appeared (brakes, power steering, engine). On Mar 24, the car failed to accelerate safely. It had only been driven ~510 miles since purchase. Despite early reports, we were told nothing could be done due to a 30-day window. On Mar 27, inspection found a misfire code and we were told basic maintenance had not been done prior to sale. No resolution was offered. We are now paying for repairs. Strongly recommend an independent inspection before buying. Versión en español: Compramos un vehículo usado en Star Motors el 15 de febrero de 2026. A los 4 días apareció una alerta del sistema de frenos. Contactamos al concesionario de inmediato, pero no ofrecieron ayuda ni inspección. Solicitamos el Carfax y registros de mantenimiento en ese momento. El Carfax se entregó 1.5 meses después y nunca recibimos registros de mantenimiento. Luego aparecieron múltiples luces de advertencia (frenos, dirección, motor). El 24 de marzo el vehículo no aceleró correctamente. Solo había sido conducido ~510 millas. Aunque reportamos desde el inicio, dijeron que no podían hacer nada por la política de 30 días. El 27 de marzo se encontró un código de falla (misfire) y nos dijeron que no hubo mantenimiento básico antes de la venta. No hubo solución. Ahora asumimos los costos. Recomendamos inspección independiente antes de comprar.

Star - Major safety red flags ignored at Star Motors Alpharetta. PPI on a red Prius showed bad…read morebrake booster (mechanic called it a major safety concern) + 3 dry-rotted tires. Caesar said they'd fix both, but when I asked for it in writing, the manager refused the brake repair. They're selling a car with known brake safety issues. Walked away. Get your own PPI and Don't trust Caesar's verbal word

bought a Genesis GV80 from Rick Case and couldn't be happier with the experience. I'm a pretty…read moredirect communicator -- I don't want to be sold or pressured. I want access to the cars, time to think through my options, and a fast, no-hassle buying process once I've made a decision. Kash, my sales rep, absolutely nailed it. He understood my style right away, gave me the space I wanted, and moved quickly when I was ready to buy. No games, no runaround -- just solid, respectful service. Huge shoutout as well to Matt and Gene in sales management. They helped streamline the process even further and made sure everything ran smoothly behind the scenes. What really stood out is how the entire team at Rick Case matched their sales style to my buying style -- which is the opposite of what you get at most dealerships. Highly recommend this place, especially if you appreciate a no-pressure, customer-first experience.

#People of Colour Don't go to this place!!! I am writing to…read morefile a formal complaint regarding my experience at Rick Case Hyundai in Roswell, Georgia. On 29 july , my family and I visited the dealership with the genuine intention of purchasing a new Hyundai vehicle. We were prepared to complete the purchase and expected to be treated with professionalism and respect. Unfortunately, our experience was the opposite. During our interaction with the dealership sales person Bradly all of a sudden Gen. manager Mosco appear and we were treated in a manner that we believe was disrespectful, unfair, and discriminatory. The manager's behavior toward us was abrupt, dismissive, and unprofessional. The situation escalated unexpectedly, and despite our sincere intention to purchase the vehicle, the dealership ultimately refused to proceed with the sale. The manner in which we were treated left us feeling humiliated and deeply concerned that we were treated differently because of our race and/or ethnicity. No customer should experience this type of treatment while attempting to purchase a vehicle. This experience has seriously damaged our trust in the Hyundai brand. We expected Hyundai dealerships to uphold values of fairness, respect, and equal treatment for all customers.

A+A+A+ A+A+A+ A+A+A+ A+A+A+ A+A+A+ A+A+A+ A+A+A+ A+A+A+ A+A+A+ A+A+A+ A+A+A+ A+A+A+ A+A+A+ A+A+A+…read moreA+A+A+ A+A+A+ A+A+A+ A+A+A+ A+A+A+ A+A+A+ A+A+A+ A+A+A+ A+A+A+ A+A+A+ A+A+A+ A+A+A+ A+A+A+ We purchased a 2018 Cadillac Escalade ESV last month (March 2021) the service and process was so freakin simple!!!! Alyque and Richard were amazing! Nothing was too much for them to accommodate Nooris the Manager was also very amazing! This purchase of my wife's dream car was so seamless it was an absolute pleasure to part with the monies required to buy this vehicle!!!!!!! Fast forward 3 weeks, we (my wife gave me permission) decided to buy ANOTHER vehicle and obviously it was a no brainier we went straight to Motorpoint Roswell and bought a 2017 Range Rover Sueprcharged!!!! Again what an amazing experience, my OCD didn't annoy these guys they were super accommodating and always smiling with my various requests WOW WOW WOW WOW WOW WOW WOW WOW WOW WOW WOW WOW WOW WOW WOW WOW WOW WOW WOW WOW WOW WOW WOW WOW

My experience at MOTORDOINT Roswell was extremely frustrating and disappointing. I arrived at 10 AM…read moreready to purchase a vehicle, but by 2 PM I still didn't have a car. Initially, I was in the process of buying a vehicle that had already been approved by my bank. While the paperwork was being completed, I even went as far as adding the car to my insurance. Then, out of nowhere, I was told that someone else had already placed a deposit on the vehicle--and they gave the car away. This was after I had already invested significant time and taken steps assuming the deal was finalized. After that, things only got worse. For the next four hours, I was shown vehicles that were either unavailable or not ready, with repeated promises that led nowhere. It felt like a complete waste of my time and energy. Overall, the experience felt like a bait-and-switch. The lack of communication, organization, and respect for my time was unacceptable. I left extremely frustrated and disappointed. I would not recommend this dealership to anyone looking for a smooth or honest car-buying experience.