Got my bracelet fixed here in less than 15 minutes! It was a simple fix, as one of the bracelet…read moreloop had a small opening. The lady in the glasses helped me out and she had red nails with flowers. Don't know her name but she was nice and service was quick despite it being Memorial Day. I can't believe I waited months to get it fixed when I could have went here. Thanks Thanh Tin!

I had a very disappointing experience with the customer service at this store. I called to ask…read moreabout today's price for 24K gold, and the employee told me it was $5,210 per 100gr . I simply asked if that price already included the labor fee, but instead of answering politely, she raised her voice and said, "I sell gold by the 100 gram . 100gr is $5,210. What do you want to buy?" I explained that I wanted to buy a plain 24K gold ring weighing 50gr . She then told me it would be $530 plus a $10 labor fee, for a total of $540/ 10gr What bothered me most was not the price, but the way she spoke to me. Her tone was extremely rude and aggressive, and it honestly felt like she was yelling at me through the phone. As a customer, I was only asking a simple question about the price before making a purchase. I have purchased gold from this store before, but after this experience, I will not be coming back. I really don't understand why a potential customer should be treated this way. Good customer service and basic respect are just as important as the products being sold.

I did not have a good experience coming here. I have been looking for Jade bangles since mine broke…read moreand walked in to check out there pieces. Walking in I already had a man give me the dirtiest look and watched me like I was going to steal something. That's very uncomfortable for me because I am a woman with my daughter and you're coming at me like that and judging me not even knowing anything about me. It really rubbed me the wrong way. That's not good customer service. You don't treat people like that. And nobody even cared to help me with any questions I had to stand around and look over to the people working there for help and they didn't even come right away 5 people had to apparently help 1 person but when I asked to look at the Jade bangles the lady replied we don't really have much what do you want to look at. As someone who's interested in jewelry pieces it's your job to display what you have so I know what I'm looking for. I was extremely disappointed and not going to come back here again.

BUYER BEWARE!!! I would give negative stars if I could. My family bought 3 jade pieces from this…read morestore and all 3 broke within the first few months. Pieces that we bought at other jewelers have not broken!!! One piece in particular was suppose to be Grade A but it shattered at multiple points with daily regular wear. We are sending the piece to get tested if it's truly the grade that they claim. Do not trust them!!! All they do is deny any fault even if you show up with all their defective products.

tôi đã mua lắc tay ở đây với giá $580. sau 3 tháng tôi quay lại bán và đổi sang đôi bông tai này…read more ông chủ thu lại lắc tay với giá $400 và bán cho đôi bông tai với giá $300. họ không ghi hóa đơn bán hàng cho tôi, tôi hỏi hóa đơn đâu họ nói không cần. Hôm nay tôi quay lại bán đôi bông tai, họ không thu lại với lý do không có hóa đơn. tại sao lúc bán không ghi hóa đơn cho tôi? nếu đã bán vàng thật tại sao không thu lại cho khách hàng?? I bought a bracelet here for $580. Three months later, I came back to sell it and exchange it for this pair of earrings. The owner bought back the bracelet for $400 and sold me the earrings for $300. They didn't give me a sales receipt, and when I asked for one, they said it wasn't necessary. Today, I came back to sell the earrings, but they refused to buy them back, claiming it was because I didn't have a receipt. Why didn't they issue me a receipt in the first place? If they're really selling genuine gold, why won't they buy it back from their customers?

If you know me well enough, I'm the type of girl that loves dainty cheap fake gold (lol) or jade…read more(the real kind). Honestly, the only real gold I have is a necklace my mom bought for me when I was a child. I still wear it to this day but haha... that's all I have. Diamonds? HAHA. Yeah no. I lose so many earrings that I can never own any real ones. So it's the cubic zirconias for me. But... JADE. Jade is something I LOVE. I can tell a fake jade when I see one. I bought a jade pendant many years ago and decided it was time to purchase a new pendant, a Guan Yin pendant to be precise. I would stroll by jewelers in Grand Century and leave empty handed all the time. I just couldn't justify paying so much for a pendant lol. But after visiting and looking at so many recently I decided to purchase one and this time, it was with Ky Tran Jewelry! This jewelry store is one of many at Grand Century. They've got security guards with their eyes on you at all times. It is owned by a lovely elderly couple who is friendly and not pushy at all. They're also certified through the Gemological Institute of America (see photo attached)! They carry a huge array of jade, gold, silver, and some diamonds. I walked-in and was offered a seat. There I was for the next 1.5 hours looking at which jade to purchase. The woman who assisted me was very friendly and extremely patient. No hard sell, nothing, just a good conversation. I narrowed my choices to 2 and even then I had a hard time choosing. I even brought my own mini flashlight to verify the authenticity of the jade too lol. After finally picking what I wanted I headed over to the gold. I thought about purchasing a chain but after finding out it was 3k, I thought to myself pass.... Lol. Anywho, this review could have been shorter, but I'm happily typing lol. I paid and the lady wrote up a receipt. She cleaned my gem and prepped it a cute tiny box. I left really happy. So for those of you who are looking to purchase some beautiful jewelry, I suggest you come here!

I called ahead of time to ask if they offered repair services for a necklace I had broken a while…read moreback. They confirmed this service. I was in and out for about 15 minutes. This exceeded my expectations. So happy to have stumbled upon this business.

Thank you Mrs Vân for accommodating me . She is so sweet and friendly to talk to everyone. I got my…read morebirthday gift from here check it out.

They are liars! I bought my ring in 2019 and they said if I keep the receipt they will refund me…read more-10% of the purchase price if I decide to return at anytime. I came back in 2026 and they offer me less than -50% of my purchase price and they point to signs about -10% off current market value which weren't there before when I originally purchased and what was promised in 2019. They do not honor their word and are scammers!

I came here today to pierce my daughter's ears. She is about 18 months. The man who helped me did…read morea really good job and has a really good eye for accuracy. I didn't get a chance to look at the jewelry, but there was a lot of selection.

This gentleman KenTu is so kind and very knowledgeable! Absolutely no pressure…read moreAnd great merchandise!! I drove all the way from Concord from a recommendation !!

I was looking for a jade bangle and this mall has several jewelers next to each other but I got…read morereally great service from this store! All the other stores were kinda rude lol. I was looking for a bangle with some lavender and they had a great selection and they looked through most of their supply for what I want lol. They also gave me a great deal! Everyone was super friendly in this store and I'm definitely going to be making future purchases here :)

At first, I didn't plan on writing a review. However, after looking at the diamond pendant setting…read moreI received, I felt I needed to share my experience and warn anyone considering custom jewelry at TD. I traded in an existing bracelet and ordered a new diamond along with a very simple four-prong pendant setting. The salesperson who assisted me took photos of the exact design I wanted and told me it would be ready in two weeks. I paid $800 for the setting alone, which is already quite expensive for such a simple design. When I finally picked up the pendant, the first thing I noticed was that the bail was completely different from what I had requested. They replaced it with another bail, but honestly, the replacement looked even worse than the first one. Did they really think I wouldn't notice? I went back and told them that the bail was unacceptable. At that point, I hadn't even noticed the defects on the setting itself. Below are photos of the pendant design I requested and the defective pendant I actually received. You can judge the quality and workmanship for yourself. To be honest, if a jeweler cannot properly complete a very simple four-prong setting for a 5.4 mm diamond, I don't think this is a place worth spending your money on. This was not a complicated custom design or a difficult project. I expected basic craftsmanship and attention to detail, but unfortunately, that was not my experience . There is another issue I experienced, but I prefer not to include it here. I just want to advise others to be very careful and thoroughly inspect any jewelry you purchase from this store.

I should have read the reviews before coming here to sell my jewelry, but I had two of my small…read morekids with me and needed one more quote. I come in and was a lady came out from the back and greeted me with a big smile. Inside they had a table in the middle with lollipops & water bottles. Another lady told my son he can have a lollipop. So I thought okay they are very polite here. Mind you I went to 4 other places and was comparing prices to sell my jewelry. I told her (lady in a baby blue shirt with her hair up on 3/30 @ 11:40am) that I wanted to sell my bracelet but wanted to see how much I would get first. She broke down 3 different possibilities how much it would be for 14k, 18k and 24k. I appreciated this because the other 4 places did not do this. She asked if I wanted to test it and I said yes. She places my jewelry in a dark gray/black box right behind her to detect the gold in the bracelet. While we were waiting for the results she turns to me asking me about my baby & smiling. After that was done she told me how much she would buy it and after finding out the quote I politely said oh okay thank you so much but it's okay I won't sell it. She asks me "you don't want to sell it?" I said "no I don't want to sell it but thank you." I put my hand out above the glass case and she tosses my jewelry in my hand and gives me the silent treatment and doesn't say anything. Her demeanor and body language totally changed. Not sure what that was about but all I can say if you plan on selling your jewelry, go anywhere else but here. Super rude especially doing that in front of my children!

Perfect place to bring fine jewelry to be repaired. No hassle, very friendly, and straight forward…read more They repaired my bracelet within just a few days. Very reasonably priced. Will definitely be coming back. Especially cause they have a beautiful selection of gold necklaces and bracelets that I'm interested in.

I was looking for a necklace for my jade pendant. It was hard to find one that look right…read more Department stores and Baxter didn't have what I was looking for. Came to Great Mall and Lays didn't have it either. I came across Ajam by the food court. He had a wide selection of chains and they were affordable. He helped looped my pendant in and gave me the ring for it. Customer service was great and his stand is convenient. Check out his stand when you're here.