this store its pretty helpless. In a month my phone turn off twice just for trying to do an Update and when I come to the store they couldn't help me and they put me in a phone to the call center so I can fix a phone from Apple that it doesn't turn on Here inside the Apple Store....okay. They spect me to fix it on the phone with a technician instead of help me here at the store. They said I have to make an appointment and then I try to make one and they said, its only walk in this store and i have to wait 2hrs... it was literally like 4 agents doing nothing and nobody could help me out til 2 hrs. They make me loose almost 2hrs for nothing, i have to drive back to work and then come back after work to wait hrs for somebody to help me. Apple its a quality company they should do something else about this customer service and the people who hires. Really bad service...1 star. read more

I had trouble with my AirPods and after a technician replaced my right AirPod, it still didn't resolve issue. Store Manager Alyssa was so so helpful as was Stephanie. They replaced my AirPods and allowed me to take them on my trip out of the country tomorrow. Thank you so much! It was crazy busy but they were both attentive and very caring. PS - I wasn't able to open survey link so decided to yelp instead. read more

This is a horrible Apple store. I am a huge Apple fan. I own a 27 inch IMAC w/ 3tb of fusion. I am currently typing on my 2017 13 inch MacBook Pro 3.1 Ghz Intel Core i5 16GB. My phone is a iPhone 6+. I have purchased my son and daughter at total of 4 MacBooks since I 2009. Of course we have touch and 4 iPads in our home. Became a user 2009. Moving from a IBM Thinkpad, to my 1st MacBook, I fell in love. The 1st MacBook. I refer to as my problem child. I knew this was isolated to my MacBook because, I purchased a MacBook Pro for my daughter, then one for my son. My son & daughter's MacBooks never gave the a problem. My MacBook, had issue after issue. I always get Apple care, so they would always replace the parts. Initially I went to the Brea store. The Brea store I would give a 3 stars. But the problem is the genius are not well versed on diagnosing the problems. Each time I brought my MacBook in they would have to fix it multiple times. I am referring to the Brea store. But I will get to Cerritos. The problem was so bad, the corporate office extended my Apple Care for an additional year. At the store level Apple doesn't have much accountability. I decided to try Cerritos. In 2017 for xmas I brought my daughter an I phone X. In 2 weeks it began to malfunction. Took it to Cerritos store. They tried to offer to fix it. I said, no you need to give her a new phone. I had paid $1400 for this phone including apple care. No you are not going to fix it. Give me another phone. The manager & I went back & forth. I was so angry I had to leave. My daughter stayed and waited for a new phone. They gave her phone outside the box. I told her to go back inside the store and get paper work. They tried to bamboozle my daughter. When I told her to ask for paper work, they did the exchange accurately. The gave her a brand new one in the box with the paper work. Had they not done it properly the Apple care would not have shown up on her phone. Luckily I raised cane about them not giving her the phone with paper work. My daughter when to Europe this past fall. She dropped her phone in Paris. Because it showed her Apple Care the Paris Apple store fixed her phone for free. I wanted to buy her AirPods. They where out of stock until after xmas. I saw the Cerritos store had AirPods. I was having issues with my 27' iMAC. I decided to schedule a genius appointment when I went to pick up the AirPods. I carried this huge 27' iMac into the store. Evan was the genus. He's very arrogant. Let me give you some insight, when the genus is arrogant, he isn't very good. The well versed genius are humble, usually a little nerdy, but it a humble good way. He started messing w/ my iMac. He tried to back up to the cloud. I had 287gb of info. He went to a meeting and handed my case to a guy name Steve. Steve attempted to diagnosis my issue. He claimed it was the hard drive. He told me to go home back up on. external hard drive and bring it back. It would cost me $270. I paid an additional $450 for the 3TB of fusion. The total cost of the iMac was originally $4300. I was annoyed because I paid $400 extra and the thing I paid $400 extra for was "supposedly" the issue. As I was packing up to leave, Evan comes back & says to me. Since it's your hard drive, maybe you want to upgrade to a new machine. When the hard drive goes everything else goes. I became alarmed. Here we go. I asked him to give me paper work on the diagnosis. He and the dude Steve both came back with a BS diagnosis. When apple give you a diagnosis, the detail the problem. This was some BS verbiage. I got home, my iMAC that was originally having issues the preview app was not working at all. I called tech support. Long story short we did multiple trouble shooting methods. Three different people told me it wasn't the hard drive. I tried to back up on a external hard drive. It tool 30 hours to back up 1gb. I didn't have time so I left it alone. I have this new Mac book pro. I will look at the iMac when time permits. I called Cerritos store. I talk to Michael Reed, he is a long time manager of Apple. I knew him from the Brea store since 2010. I told him when I got home my iMac stop working completely. None of the app would open He put me on holdHe came back t o the phone telling it was my hard drive. I told Michael Reed, that they was nothing wrong with the iMac when I brought it in. The only issue I had was a delay with preview. I must have damaged when moved it. WHAT? This is what made me very angry. Michael Reed knows how loyal I am to Apple. Michael Reed knows the amount of money I spent W/ Apple. He refused to make it right. He said it would coast $260 to repair. Of course I don't trust them. Btw, when I went to pick up the AirPods the had sold out. I had to go to Brea. Over the weekend I turn on my iMac guess what? It's working fine. The preview even works. Be leery of the store, always get paper work. ALWAYS! Was going to get iPhoneX Max, NOT! read more

Apple - In Cerritos Apple Store - Computers Near Me - Cerritos, California

While I write this review. Employees still keep ignoring me like I'm not here. Acting like the place is full of people but I'm literally here waiting for almost 30 mins. They need to find God Fahreaaal..... read more

I have never had such a terrible experience at an Apple store. I came here to exchange my brand new series 3 Apple Watch for a different color and was asked to pay $50 more than I paid for it originally. I wish I got the managers name. He gave me some BS about "Black and white, no grey room" exchange policy, he told me they would not let me exchange without paying more and that their "system couldn't allow it" Apple employees have always been extremely helpful and willing to do anything to make sure I leave the store with my problem solved. I know he could have helped, but he was choosing not to. I'm here for the holidays, but I'm sure when I get home any other store will be more than willing to accommodate the exchange for the exact same product for no extra charge. Ridiculous. read more

Apple knows the retail business. What else can you say? Due to the consistently high volume of customers coming to the store they have streamlined everything into an incredible process. We ordered an iPad mini on line. So you walk in the store. Within seconds you are greeted by a service professional in a blue shirt. The ask how they can help you. You let them know you are there to pick up an item that was ordered on line. You are directed to one of a few (i guess) staff members standing at the edge of different tables - there might be a small line. In our case we walked right up to the guy. He asked how he could help. We told hime we had ordered something he looked it up on his phone. approved the order and a minute or two later the item was brought out to the table. He puts it in a bag and you are done. In the mean time we asked a few questions. He was very knowledgeable abut the products and the operation of them. He was not able to answer one question, but looked in to his phone and played with the settings and figured out the answer right then and there. We were in and out of the store in just a matter of minutes - with no grief, problems or anxiety. You can spend as much time as you want in there playing with all the iPods, iPads, phone, etc. and shop to you drop. But if you already know what you want - you can be out in minutes. Way to go, Apple. I have been a fan since the first computers came out many, many moons ago. I am typing this on my iMac. I will read it on my iPad. I checked in on my iPhone. I added to this on my Mac Book Pro. I listen to music in my office on my iPhone. I even have an oak Apple on the wall in my office at home. read more

Evan was great and nice. That's why I'm giving this store 2 stars instead of 1. They would rush the job because I was time pressured for something. That was back in September. Update: THEY LIED TO ME TO GET ME TO BUY THE COMPUTER AND TO BUY THE IPHONE!!!!!!!!!! I TOLD THEM I COULDN'T RETURN THE COMPUTER/ PHONE within the return time because I would be out of town. THEY ASSURED ME THAT I COULD RETURN IT PAST THE USUAL RETURN TIME. So, I bought them. And, you know what happened? The place I went to to return both (because they both have glitches: the MacBook Pro whose mouse doesn't work and DOES NOT HABE A USB PORT! They're all new ports. And, the XR which won't take pictures, and gets stuck on apps and won't load them). So, yeah, Not worth it. I'm thinking about going back to PC for ALL of my devices when these have finished living their lives out!!!! read more

Sigh. Service is extremely terrible. So funny how one dresses makes such a difference in terms of service. So I came in with shorts, sandals, and a T-shirt with a hat on. Kept is comfortable because it was in the afternoon during summer. Anyhow, I was in the laptop section and there were people around me. Everyone got helped except for me. Now i'm not saying I deserve to be helped. But when everyone around me is receiving help I would assume they would come to me next. Nope. They just chatted amongst themselves afterwards smh. Moving forward, I then proceeded to approach them and told them i'm interested in buying a laptop. They put me in a queue. What bothered me was that there were people after me that were put in queue but was helped right away for their purchase. How do I know? I watched them the whole time and the same person helped me afterwards. read more

This place is a zoo of course just like every Apple Store. We've purchased our iphones, Mac books and computer from this location over the years since it's nearby. If you come in for purchase or an order pick up, then you'll get the help you need. But repair is a different story--You'll be waiting for sure and when it's really busy, expect not to be seen on your actual appointment time. Apple needs to come up with a better system!!! Customers deserve top notch service. We're spending lots of money and we expect to have someone acknowledge us when we walk in. It's very frustrating when you're looking around, asking every person with an apple shirt if they can help. But they're all soo busy.. uuuugghhh! read more

Came in to buy an iPad and take advantage of the back to school deal! Waited about 10-15 minutes to be helped which isn't long at all and was warmly welcomed by Darryl or Darrel? I'm not sure how to spell it! But he was simply wonderful and amazingly friendly. Didn't sugar coat anything told my mom and I what exactly we were paying for and what we should get. He even laughed at my mom joking of trying to get more free things lol. He works in the back mostly he said but sometimes goes on the front to help. He even gave us information on the various workshops that go on in the Apple store that are free. read more

I absolutely dread coming into this store. I experience anxiety just knowing that I will have to deal with the employees of Apple. Every time I have visited this store, whether it be for a Genius bar appointment or to purchase a product, it's how the employees present themselves and speak to customers that is just baffling. First of all, when you walk into this Apple store, most of the employees are decked out in facial piercings, pastel colored hair, huge plug ear piercings, and full tattoo sleeves. They are all wearing the Apple tee shirt, but has anyone noticed what they are wearing with this shirt? Workout pants, and dirty looking/ripped up jeans, and/or oversized ugly hoodies seems to be the norm. I don't know about others, but as a customer, it seems like over half these Apple employees just rolled out of bed. Considering the price of the Apple products, is it really that much to ask that Apple employees dress and present themselves to customers in a decent manner? In addition, has anyone ever noticed how the Apple employees speak to their customers? Every time I have walked into this store and asked where something is located or told an Apple associate what I am looking for, I have been talked down to as if I have no clue what I am doing and I have no clue about Apple products. Sometimes, even in a condescending tone. Also, the amount of times the Apple employees use the word "like" is a complete embarrassment to Apple. They seem to think the word "like" is a verb, noun, and preposition in any conversation. Last time I was at this store, I couldn't even follow what the Apple associate was trying to explain. I really hope that by my next visit to this Apple store these issues are addressed. read more

I am not a big review guy but now and then I think sometimes people just deserve a good kudos. I took my son to this store to get help with his iPad. It had stopped working and he really depends on it for a number of reasons. He has special needs and is a bit harder on his devices than the typical kiddo. I was fully planning on paying to have his iPad fixed or replaced and Stephanie was amazing. She helped us get a new iPad right then and there and apparently we had the apple care and we were able to warranty his iPad fully covered. Hopefully there is only one Stephanie and she can get credit for this amazing experience. Thanks Apple and thanks to Stephanie. We spend a fortune on all our apple products from phone, watch, computer, iPad, cloud storage, Tv...... You get the idea. Happy to spend it with this kind of outstanding customer service. Today..... Stephanie...... you are why people are good! Cheers. read more

Went into the store at 5:30 to the Apple Watch area where one employee was helping a customer and "employee 2" was helping a gentleman and we made eye contact so he knew I needed help. While I was waiting a large family came in and waited at the watches. Emoloyee 2, knowing I was there waiting, went to help the large family instead of me. I waited for 5 minutes and two employees were standing behind me talking about their shifts and what time they were off and walked over to the tablet area. The family being helped by Employee 2 left and as I approached again to get help, he pulled out a phone looked down at it, while walking right by me. This whole thing only took 10 minutes. I was done. I came in needing to only have ONE question asked (Can you help me decide between the Apple Watch 8 or the Apple Watch SE for my 15 year old son?) and then I would have purchased it on the spot. But since I couldn't seem to get help and only ignored I walked out of the store. If employees are so concerned about their shifts ending and getting out of the store and not wanting to help ready to purchase customers - I'll take my business to a different Apple store. read more

Service is extremely terrible!!!!! First time visiting apple store to fix my phone battery replacement boy they didn't fix it but made it worst they broke my display screen and blame it to me and deleted all my files and can't even restore everything back it's the worst!! I have a very negative experience with the apple employee particularly the name RUBEN he is not going help you but instead he'll blame you if something bad happened to your device he only love to walk around and talk to his coworkers and just standing and feeling pretty boy... then if you approach this employee name Ruben he knows how to say hello or "how's it going" but if you started to ask something he'll answer with I don't know,, Any how management should train this employee to be nicer to customers and be more helpful,, apple has a great products but their customer service is worse.. read more

Apple - "Ruben" Bad in customer service - Computers Near Me - Cerritos, California

I walked in here to purchase an iPad mini for my son and was helped right away by Reese. He was extremely attentive, knowledgeable, and friendly. Unfortunately, the iPad I wanted was sold out, but he provided other options to consider. Looks like I'll have to wait for my iPad to restock, but I truly appreciated the help. Thank you, Reese! read more

If you buy AirPod pros the warranty doesn't cover lost things. Only malfunction ones I came in thinking they can help me but they said that I had to go through Apple ? Wtf your Apple certified sigh lame don't loose your air pods cause you will pay another 100 to replace them!!! read more

By far the best Apple store I have been to. Very welcoming. This store doesn't require appointments (like other apple stores). When I visited the store, an employee was giving a class to young children who were following along with store provided iPads. The back wall was a big screen. The employees were very attentive and knowledgeable. 10 out of 10! read more

Mike and the whole staff had great & fast customer service. We appreciate the time and effort put it for fixing my phone. Thank you!

I had appointment at 4pm arrived at 3:45 the employees that came to me didn't give his name and he said to wait for assistance well I was patiently waiting and cars would arrive and they would get help and asked what the problem with device was and they took care of it well I waited 1 hour and seen employees hanging out waiting for cars to arrive yet they saw me waiting and didn't bother to try to speed my waiting process very disappointed after this any other issue I will definitely visit a different location! read more

Apple los Cerritos is trash, I dealt with one of the so called genius and he was rude, no help at all. I went in because my Apple watch stop working and he basically told me i needed to purchase a new one as i expressed my self his answer was to purchase a fitbit I was extremely offended by his comment why would he recommend for me to buy a fitbit maybe he should go work for fitbit since he himself doesn't believe in apple's product. read more

Yesterday (May 25, 2023) the associate Adrian (I hope I got his name right if not I'm very sorry) was the biggest help I could ask for. He listened to my situation, allowed me to explain everything going on the past few days involving my reason being there yesterday evening and he really helped me. That was probably the best customer service I've had in that store and for that I will be going back. I had to thank him multiple times throughout the appointment for helping and he kept saying it's his job and he's happy to help but I had been so stressed the last few days from getting no help and he turned it around. Adrian you are great! I am genuinely so thankful. read more

Mikey was the best! I came in with an issue of my phone not holding a charge. There was a wait but I expected it, especially being a Friday night. The gentleman who checked us in was so awesome, he even gave us some of his favorite food places in the mall to get a bite to eat while we waited. We didn't know that most people set up and appointment prior to coming to the store. When it was our turn, Mikey our tech genius, was AWESOME!!! I give him a top five star review for his service and support in helping us diagnose what was happening. Turns out it was our outdated charge cord that was causing the issues we were having. Thank you Mikey for taking the time to explain what was happening and for recommending Apple care protection for my phone. I feel so taken care of and will bring my business back to this store again. read more

I went in with an appointment, was greeted immediately. I originally was there to return a phone I had to purchase on vacation. The technician that helped me (Rob) was knowledgeable, helpful and kind. Customer service at this location is a breath of fresh air. read more

I walk in with my family looking to get a iPhone, with my iPad pro 12 inch in tow with 0 greeters or anyone looking to help us. Kinda sad really, decided to go with a note 9 on pre-order because the service at this store is shit when you want to buy a phone.... what about if the phone needs to get serviced? no thanks.... read more

Apple - Computers Near Me - Cerritos, California

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Gettin help at this store is almost impossible. There is no clear customer service. I tried to get help the store was empty but the people outside would not let me in to get help to repair or purchase a new phone. My phone glitched and shut off on me and I was forced to wait 2 hours to even get inside to get help. I am standing outside still. Waiting! Let's see how this goes. read more

this is for your worker bryan at order pickup! he was so rude. he gave me an attitude the whole time and he was not speaking to me. he scanned my barcode got my items and tossed them on the table. he then left without saying anything leaving me clueless. i was not offered a bag or not even a thank you for my visit today! read more

If you make an appointment online for the genius bar, the service is fast and efficient! I even got lucky and was able to make a same-day appointment, but I heard that is not always common or available. I came in originally for my sister's MacBook Air (track pad freezing up). Even though I didn't mention anything about my old MacBook pro in the appointment, I decided to bring that one with me just in case. The genius bar representative was very informative and was happy to run a diagnostic test on my laptop as well. He ran through some tips and tricks with us and told me what the problem was with both laptops, all free of charge. If your product is still under Apple's warranty, they will fix the problem free of charge or send it in for servicing as needed. We were in and out of there in under 30 minutes. :) read more

The Apple Store (Cerritos, CA): No Asians Allowed Who Am I: I am fifth generation American (59 yr) of Japanese, Korean and Hawaiian descent. I am an senior principal engineer who has worked for the last thirty years in aerospace and commercial electronics industries. I have bachelor and masters in physics and second master in quality assurance. I grew up in Norwalk. I went to college in Riverside and Long Beach. Currently, I live in Long Beach. Issue: After my iPad Pro was IOS was updated last Friday, I was unable to log on to the App Store and iTunes. Since the Apple Telephone support was unable to fix the problem, they sent me to the Apple Store (Cerritos, Ca) to complete the fix on Monday. I arrived 15 minutes early for my appointment. An Apple clerk told me that I would not be able to check in until 5 minutes before my appointment. She abruptly left before I could ask to buy a product. I asked the next available Apple clerk for help. He told me that he was the floor manager and he would send someone to help me. Another Apple clerk came to me and put my information in his iPad and left abruptly. The original dismissive Apple clerk arrived to help me. I did not feel comfortable being served by her because of her dismissive attitude. I asked for someone else. She immediately left the area. I asked floor manager for someone to help me. He told me that I need to be patient and well behaved. I asked him to send me help. The floor manager became angry and accused me of interrupting him. He told me that I was unruly. I asked him to send me help. The floor manager told me that I was interrupting him and I was out of control. The floor manager stepped close to me and told, "Damn Asian". Then he stepped away from me and told me that I was aggressive and I should leave the store. Then he called security. I was being baited by the white floor manager and designated as a threat. The tech came to me for my appointment. The floor manager smiled at me as he told the tech that I did not deserve any help because I was disruptive and threatening. Security came. I called Apple Support and told them about the issue. Security told me to leave and designated me as trespasser. The Apple Support told me on the phone there was nothing they could do. I left the store. The floor manager laughed as I left. Conclusion: That evening I spoke to Apple Customer Relations. They rescheduled the appointment at another location. The floor manager used "Damn Asian" which seems to me that I was being baited to react in a more negative fashion to justify the denial of service and using security. When I lived in Mountain View, I would go to the Apple Store and never had any problems with service. Monday, 25 June 2018, was a really bad evening for me. Racism is still pervasive in the Southland and is used as a tool to provoke. I thought that we were done with that. read more

I love my apps, I am slightly addicted to my phone and I love the 1K photos I have of my son & how crisp the photos are. However...the Apple store sucks apples on the customer service layout. Since there is no lines, I feel like a creeper following 1 employee around for more than 20 minutes until it was my turn. I really wish they had even 1 actual register or a non-mobile employee that you can go to for simple things like returns / store credit. read more

Walked in and immediately greeted. I set up a prior online appointment with the Genius Bar to fix my MacBook Pro. I was walked over to the counter and advised I would be helped in 10min. I must of sat no more that 5min before I was greeted by multiple employees and asked if I needed help checking In and also thanking me for coming in and waiting. Great service! The track pad needed to be fixed so I did have to leave the Mac, the price to fix it runs about $350+. Pretty steep just to fix the track pad, but I use the laptop for my business so I have no choice. Overall good and efficient friendly service. I recommend you set up an online appointment before coming in , this location does have heavy traffic. read more

Long wait time, workers have the worst cs. Be prepare to waste at least 2 hours or more.

I'll give the disclaimer that I am a big fan of Apple products and like their stores. This brand new store just opened in the Los Cerritos Mall. It's basically the same layout of any Apple store but this one seems to be slightly larger. I like that they have all the products set out so you can test them out, from iphones and ipads to ipods and macbooks. The staff is very knowledgeable and helpful. Even today, just days after opening and a HUGE crowd inside, someone asked if I needed any help within 3 minutes of my entering the store. I heart Apple Store. read more

Always crowed, but if you go without an appointment which I did today wasn't too bad. Arrived a half hour before they opened and the staff went down the line to register the customers. My wait was about 30 mins which isn't bad for going without an appointment. Will take a week to get my MacBook back. Let's see if the price is well worth it. read more

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The Apple Store opening in Cerritos this past June was probably one of the worst kept retail secrets in the region. Even the Cerritos City Manager, who couldn't technically reveal this Cerritos mall tenant, brought out a shiny apple during the last State of the City address this past May. That shows how exciting this brand has become to its loyal fans and to any city lucky enough to host a store. After waking up very early on June 24th to actually see the grand opening of the Cerritos location in person, I was pretty appreciative of the free coffee, tea and other goodies that the Apple Store, Nordstrom and the Cerritos mall handed out. The rest of the mall was still closed, but Apple had a special early opening to reduce the likelihood of having "normal mall goers" have their day interrupted by Apple fanatics. I had arrived as a representative of talkCerritos.com, a web site that me and some of my friends started out as a community forum that discusses various issues and events going on in the Cerritos area. I was there on Apple's opening day as part of the press and took photos and interviewed people who camped out to purchase the iPhone 4 on the first day of its release. Though I had work that same morning, I weathered it out to visit the long lines around 5 am. It was impressive to see people's dedication. I also knew that having this store in the Los Cerritos Center would be a large boon for the mall and the city of Cerritos. We spoke with mall management ahead of time to bypass the lines and be inside with other press people and photographers for the Press-Telegram, Los Cerritos Community News, the LA Times and other newspapers. We busted out the camcorder and uploaded the grand opening countdown on our YouTube channel that same day. It was exciting to see pumped blue shirt-clad employees greeting and high-fiving the large crowd when the curtains came down. Coinciding the opening with the release of the iPhone 4 also didn't hurt the publicity of the Cerritos store. Regarding the Apple store itself, I remember thinking to myself that I would have to return here later the same day after work because it was quite impressive in terms of appearance and hopefully the crowds would thin out. I was wrong. The crowds were the same that same afternoon as they were at the early opening. There was a separate line for people who just wanted to drop by and another, longer line for folks who wanted to order or pick up the iPhone 4. This store is seriously one large Apple Store. The ceiling is so damn high. The staff indicated to me that the Cerritos store is larger than any other one in Los Angeles and Orange counties. There is no other Apple Store servicing this region of Los Angeles and Orange counties either, so it explains the larger-than-usual crowds that persists even after nearly two months since opening. The store is particularly hotter than usual as well from all the body heat and electronic equipment that run all day. As of this writing, I'm the current Duke of the Apple Store with the most check-ins, because I really appreciate the economic benefit this store brings to the community (and I have to see the activity in person because it puts a smile on my face). And I have to say, there definitely isn't any recession going on in here. read more

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On 10/19/2022, I went to the Los Cerritos Apple Store to inquire about the Apple Pro Display XDR as well as some other Apple products I was interested in purchasing. And when doing so, I was disrespected and treated very rudely by some of the employees including both store managers at this Apple location. Previously, on 10/18/2022, the first employee that I spoke to was very professional and polite and was able to assist me with purchasing the Mac Studio without any problems or altercations.  On 10/19/2022, The second Apple employee I encountered wasn't so polite and professional. In fact, this particular employee was very rude and disrespectful. When I would ask questions about the Apple Pro Display, this Apple employee's tone of voice was very aggressive and snappy when she would talk to me about the apple products I was inquiring about. And every time I would try to explain to her what I was looking to purchase, she would speak over me very loud and aggressively with an attitude. So then I asked her if there was a problem. She ignored me and then I requested for her to get me the manager. I didn't feel welcomed, appreciated or honored as a customer at that point. I actually felt discriminated against. So I requested to speak to the store manager. Moments later, the manager of the store comes walking towards me and as he's walking towards me he aggressively says "I'm going to have to ask you to leave the store" without even bothering to ask me what the problem was that I had with the previous Apple employee. At this point, not only was I feeling like I was being attacked and disrespected, I was not able to get my needs met.  I was disrespected, refused customer service, and discriminated against by the employees at Apple Los Cerritos store. And because of that, I had to travel over two hours to another Apple store just to get some help.  This financially impacted me and caused me an inconvenience because I was forced to travel over two hours to another Apple location. I would like to be financially compensated for all of this. The following day, on 10/20/2022, I went back to the Apple Los Cerritos store and was rudely disrespected again by the Apple employee and two managers.. I was asked to leave again without an explanation as to why and they refused to assist me. The store manager then proceeded to aggressively ask me to leave the store once more and when I didn't he called law enforcement to escort me from the stores premises. I also was told by the store manager that I will be banned and reported to Loss Prevention and I'm not allowed to visit any of the Apple Stores because of my behavior towards the Apple Store employees. read more

I think Apple sprinkles some magic pixie dust that makes people fall in love with their products and makes people wait for hours to buy their products. This is a big Apple Store at the heart of Cerritos mall. I came here on a Saturday afternoon and the place as packed. It was crazy. It seemed every iPhone, iPad, mac on display had a person busily playing with it. They have screens upfront that show which customer was up next. Because of the amount of folks in the store, the wait was still long for customers. For example it's been awhile since the iPhone 4 has been out but it's still crazy. People were waiting at least 2 hours before getting called up to get the phone. I know because I recently came here with someone who wanted to purchase one. We waited a good two hours. I went around the mall twice already and I was starting run out of stuff to look at on the ipad haha. Oh Apple, you and your magic. How crazy it can make people be. I do love my iphone though :). read more

-We came in here to buy an iPad. We already knew which one we wanted and we just needed to purchase it and leave. -Easiest purchase ever. We probably waited about 10 minutes for an associate to asks us what we wanted to purchase and maybe another 5 minutes for checkout and everything. -The associates were pretty nice and friendly. Made the purchase very painless and quick despite the store being super busy and crowded as always. -The only thing I don't like it's location is that it's in the middle of the mall. Sometimes it does get busy inside the mall which can be annoying trying to find your way around. Overall, I would definitely visit this store again. It is close enough to my house which makes it convenient for me. read more

Although I had walked in with no appointment I was immediately helped by several staff who were all extremely generous. Chelsea had helped me and she was the absolute best! She explained everything to me and was went above and beyond. I had a great experience thanks to her. I am enjoying my new electronics so far! read more

This place is absolute chaos. The way the management runs this store is a joke. I dropped my laptop off here after a phone appt with the Genius Bar couldn't help. I stopped by here and sat with a Genius Bar associate on a Friday for 30 minutes. After he couldn't help, I was asked to leave my laptop there. Fine. They called the next day and wanted me to drop off a paper copy of my prof of purchase. I drive all the way back there again and hand it to them. Still my computer isn't fixed. They call me the following day and tell me my laptop is ready to be picked up. I go there and almost an hour for someone to hand me my computer. This is after I asked several employees what my wait status was. One employee told me "you'd have to ask the girl working this table" this was the same guy who helped us buy a 1300.00 laptop for my son just days before. So after finally getting my laptop after I ask to finally speak with a supervisor, Sammy, who I at first wanted to thank for somewhat expediting the process. I'm never coming back to this Apple Store again. They couldn't help fix the initial problem with the laptop and ended up erasing the whole drive. Pictures from years ago are gone and I'll never be able to get them back. On top of all this, after I bring my laptop home, I can hear it making this weird sound that I've never heard before. read more

Worst apple store!!! Martin was absolutely awful!!! 2 1/2 week old iPhone 13 stopped working. Took the phone to Martin who said I could make an appt to have it looked at, past my 14 day window. He wanted to call/text to confirm ... ummm did he not hear it when I said the phone stopped working???? ABSOLUTELY NO HELP!!! Went to brea mall apple store and they totally helped!!! Cynthia and Renee were amazing and I am up and running - able to share with everyone how AWFUL Martin @ apple in Cerritos is!!! read more