We had such a bad experience in Apple store in Downtown Summerlin, first day took us 3 hours to diagnose iPhone 7 Plus finally they changed the battery Charged $30 took it home the battery went from 100% to 20% , today we went back to same store spoke to store manager (Steve) explained the issues camera is not working and battery is getting hot (defective battery Apple has issued for last 12 months) the tech took a note in writing (they also email it for documentation) which states that everything looks good from exterior including home bottom, the tech take it back for another 30 min , that camera repair will cost $79 etc.... we. Decided to wait but before we left home bottom is not working which it was working before the tech took it back for diagnostic We asked to why home bottom is not working they said it's because it's not Apple LED it's different So we asked if that's the case why did you open it ? Because our phone home bottom was working The store manager Steve was not friendly and would not help to fix our phone. So I decided to call Apple support to speak to someone about the way we were treated at the store, after 45 min wait we were able to speak to lady name Anthonia , she was very understanding and read all notes and the way we were treated in the store, she send email directly to Summerline store to replaced the phone at no cost My wife drives back to Summerlin store speaks to another manager they pull up the letter directly from Apple to replaced it , but the store manager wasn't there and they would not do anything to replace our phone! I'm very disappointed I spent over $24,000 plus last year on 26 iPhone and other products Have been loyal Apple customer for 8 years plus And now the way we were treated is extremely disappointing for a number ONE Compton the world. I want to express my voice as I been in hospitality business for 40 years and never treats anyone like the way we were at Apple store in Summerlin. Sammy read more

Had an appointment with the Genius Bar today. However, the kid who checked me in did not show the appointment in his I-Pad. So, guess what... I didn't get to speak to anyone regarding the issue with my computer. Their solution; you can wait for two hours as a walk-in or... you guessed it.... make another appointment. Glad non of these Geniuses work for me. read more

I received a new iPhone 7 in the mail after my previous one had got stolen at the night club. Set up at home is supposed to be easy, right? ....Wrong, lol. I couldn't get past the screen that had been asking me for a Two Factor Authentication code. I was on the phone with AT&T (using my roomie's cell) for about 30 minutes and that representative was no help at all. So I decided to come to this Apple Store. I was immediately greeted by Ralph, a cool dude with a purple beard. Seriously. And without hesitation, he jumped right in to helping me. The issue was simple: I needed a strong wifi connection. Apparently my wifi at home was bugging out, thus not allowing me to get past that Two Factor Authentication code screen. (Damn you, Cox, and your "high speed" internet!) Anyways, I'm glad I had come in because Ralph made it quick and easy. Plus he was a super cool dude. Thanks again, Ralph! You're awesome! read more

I was supposed to pickup my iphone xs max today at this location. We arrived 15mins before closing but unfortunately i'm not an authorized user for our line so I have to call my stepdad to add me as authorized user so I have to call him and explain everything that took 15-20mins. This lady in the front door was bitchy about "we can't entertain you we're closing in one minute" and even told me "are an authorized user now?". Obviously they don't want to entertain me since I bought it online and they probably won't get a commission out of it. When there are like 30 customers still there. I was fine of getting back the next day but the way we were treated was just unacceptable. If there was an option for zero star for this review, I would give it negative one star. Will take my business in other apple store in Vegas area next time. read more

Called to see if they do ipad battery replacement. Girl who was totally incompetent and had basically no knowledge of the products. She told me that if your battery goes out iPad it's now a paperweight and Apple doesn't replace batteries other then for phones. Horrible customer service skills. read more

I got up at 5am on September 13th to order two iPhones. I selected in store pickup because nobody would be home to accept delivery. When I ordered, I selected this store and my pickup window. I arrived on time - within my window - and was told to stand in a line outside. Huh? What is the purpose of the pickup window if I have to wait in line? I ordered a week ago, like others, why not have the store staffed properly? Not good Apple, not good. read more

All the other reviewers seem like idiots honestly, they're all whining because they don't accept walk-ins but it would be pure madness if they did. Just make an appointment, and everything will go smoothly. read more

What can one say? I mean "it's Apple." The coolest, most innovative, intelligent company in the world. You don't get to a net worth of 600 Billion for nothing. What Steve Jobs did with a start up out of his garage to what it is today is truly an epic story like no other. The Apple Store was a genius idea. Dell had the chance to purchase all radio shacks and didn't. They screwed up! They would have had the same thing Apple now has. This Apple Store in downtown summerlin is very spacious and cool. Nice employees. Stop by if you are here read more

I can't say enough good things about Rick. He is very thorough, patient, and a great multitasker. He answered all of my questions and was very accommodating and easy to work with. Wish I could leave him a tip. read more

Juan that's a Computer Guru helped me a ton! Super glad I got him as not only my assistant, but a consultant and even a friend! Love Apple and I really like this location! Staff is great and yes there is a wait aha read more

This is one of Apple's many retail stores. Currently, the only one in Las Vegas not located on Las Vegas Boulevard ("The Strip"). These stores specialize in Apple products, of course, including phones, tablets, and computers, but they also carry many quality products from other prestigious companies. Apple doesn't discount their products, selling them for list price almost always. That said, you come to an Apple Store for the customer service, which is what they specialize in. I wish every business had this level of customer service! Every employee is trained extremely well, and if they don't know something, they are very happy to find someone who does. They have a "Genius Bar" where Apple trained experts can troubleshoot the problem with your Apple device and get it working right! They also have free classes to train you on their products, whether it's your new iPhone, iPad, or Mac computer. Free! During today's visit (Grand Opening Day!), I was continuously being politely asked if I needed any assistance. When I declined, there was no sales pitch of any kind. Each worker politely offered if I needed anything that they were there to help, and walked away. In particular, I was greeted by "Nichole", a very nice young lady who has only worked for Apple Stores for a month. I was looking for a car mount/charger for my iPhone. I wasn't sure if a model they had would fit my phone in its case. Without hesitation, she offered to open it up for me and test the fit. I left feeling very happy, treated like a king. Customer service and top notch products: This is the level of service I have come to expect from Apple Stores, and I'm glad the new Downtown Summerlin location continues that expectation! read more

Apple - Summerlin - Busy first day! - Computers Near Me - Las Vegas, Nevada

Came to the Apple Store about a week ago, just terrible . Maybe they give good service if you schedule a week in advance and not a minute late. Otherwise it's a pain in the elbow Just used a private guy to fix my screen read more

So me and my fiancé went into the apple store today and felt so uncomfortable and unwelcome. It took someone 3 mins to check with us and tell us the process and check us in we received the confirmation text and 2 minutes later a text saying we never checked in so we had to start all over waiting an additional 25 minutes with no service. So the representative calls my fiancé name makes I contact with him and proceeds to help another customer after she is done then he comes over to help us, only to tell us the exact same thing we told him, which is that the speaker isn't working anymore. The only helpful information he provided in the whole 5 minutes he sat with us was that our apple warranty had expired a few months ago. read more

I guess my favorite thing about this particular location is that everyone is so good looking. Have you ever walked into a building that not only smelled of unicorns but also made you feel like one? That's how Apple Summerlin makes you feel. Nice job, kids. read more

I have been in Apple stores in several cities including two others in Las Vegas. Granted, the iWatch just came out this week and I am here on a Sunday. But I have been in Apple stores that have been very busy before. This is the first time I've ever had such an incredibly bad service in an Apple store. I went over to one person who appeared to be a sales person who was not helping anyone at the moment and he let me know that he was there to register people for the Genius Bar only and he couldn't help me with sales. He handed me off to a woman who seemed not to be doing anything. She also told me that she was there strictly for registering people ( she had just finished helping someone else with a sale when I walked up to her). She went on her handheld device and registered me to speak with a sales person and let me know there was only one person in front of me. I saw her go over to a sales person and tell her my name. I figured I would be the next person that sales person would help. How wrong I was! She went on to help two other people and never came over to help me. I found another sales person who appeared to be doing nothing. I asked her for help with buying a laptop. She let me know that her job description included only setting up new iPhones. I pleaded a little bit and she said she would see if she could help me with some questions. I was fortunate in that I had done some reading ahead of time. So I was able to see that she gave me inappropriate answers to some of the things that I asked. She finished by pointing to a counter on the other side of the store and telling me that there are laptops over there, why don't you take a look. I know that this is a new store. But you come to expect a certain level of service and knowledge from the people working in the Apple Store. The personnel working in this store does not compare to any of the others that I have been in. In the other stores the Apple employees are friendly, knowledgeable and helpful. In the Summerlin store, the emplpyees went 0 for 3 in those areas. The Summerlin store has a long way to go before they should allow themselves to be considered a real Apple Store. It should be no surprise that I left without buying a laptop from them. read more

Great looking store but technician help was no good. Get a second opinion from another Apple Store if going in for repairs or problems with your device when they say we can't fix it. Apple products are awesome but my experience here was totally disappointing! read more

Service in this store is terrible. All i wanted was a watch band but can't get a single person to ring me up. Lady working door took my name down to send someone to ring me up but... stood around for 10 min and no one helped me. Saw a guy walking around doing nothing asked him and he points out the lady at the door. Way to give great customer service Apple. read more

This Apple store needs to get their act together. We set up an appointment the weekend prior and came in early prior to the appointment. We checked in and the lady told us to wait in an area. Well the time passed our scheduled appointment and 20 minutes later we checked what was taking so long. So this other associate told us that the prior associate did not check us in even though she acknowledged us when we came in. So the piss off meter was zero and could have been avoided. Where is the accountability when someone forgets? We just got a "sorry". The managers here need to ultimately be responsible for this failure. read more

Okay. Usually I avoid Apple stores unless I desperately need something fixed on my phone (which is rare). BUT. I actually enjoy this store. It's super welcoming, everyone is rad and super nice. One of the managers, Scott, has helped me out a couple of times and he's seriously the best. Like, he's so good, I seriously feel like kissing his face off sometimes. It helps that he's super attractive too. read more

So i found out my phone was eligible for the "camera recall" so i took my phone in. Normally i wouldn't worry about the recall issues if my phone isn't having any issues itself. However, this time i took my phone in due to the camera was somewhat fuzzy. When i took it in, the girl was awesome and helped me out very well. However, when i went to pick up my phone everything "looked" ok. i will admit i did not go over it with a fine tooth comb simply because i trust Apple workers. When i left and went on my way to another errand, i notice in the sunlight that my screen protector was cracked. I freaked out thinking it was my phone screen etc. Luckily it was not and was just the screen protector. This means that some worker dropped my phone. not from a high height, but they did. Or dropped something on it. after removing the screen protector and noticed nothing was wrong with my phone, i didn't make a huge deal about it. So just fyi, I've had good experiences with this store. but be careful when leaving your stuff there. make sure to check your products very well. read more

The user experience is marginal & hardly debatable; the key word being bait...as in bait & switch seems to be the 'sales mode tactic' with Apple anymore...while there may be 5 different versions of a laptop, PC, or Phone/PDA - there are nearly 100 varieties of Apples the fruit - be sure to ask for an Admiral; grown & picked on a Monday... not recycled from 2007 read more

I recently bought an imac at this location. I also brought my ipad along- it had a cracked screen. Apple does not carry adhesive screen protectors for the ipad pro and requires that you buy them from a third party. I brought the ipad with me and the screen protector to the Summerlin apple store and they refused to apply it or direct me to anyone who could help Me. The man greeting me at the door said that They did not want the liability. I have come to Apple stores in the 4 times in the past and they have applied every screen protector I have ever had. I'm older and just do not have the vision and dexterity. This is the only location where I was refused this service. read more

Fantastic experience. Sabrina, Tyler, and Jake were all fantastic at dealing with a difficult set up of a new phone. In addition the business team got my business account set up no problem and fixed after the original account opener at Providence, the team at St. Louis, and 2 teams in Chicago couldn't get it set right. Thanks all! read more

I went into this Apple store because the Apple store in town square referred me here since they had my replacement phone. I get there my phone is all backed up(I bought extra storage so all my million photos can fit on iCloud) I get there, they swap out my phones. Everything seemed to be good. But then I walked out of the store got in the car and realized that it said invalid Sim. Good thing I realized this before I drove away, so I walked back in, explained to them my situation and they informed me that since I am going through sprint I have to go to the sprint store and inform them that I've switched phones. The guy even said I'm sorry that no one let you know that, so I stop what I was doing , went to the sprint store, activated the phone, get home, got on Wi-Fi and tried to get all of my iCloud stuff onto this new phone. For some reason all of my photos weren't showing up so I went onto my iCloud account, ALL of my memories from the last year are gone! My nephew being born, mom getting married, my one year with my BF. Everything is gone. If I could give this place 0 stars I would. I have no words to explain how disappointed I am. Those are once in a life time events. read more

I had the worst treatment I've ever had at Apple! The technician and the general manager just shrugged their shoulders and repeatedly stated, we can't guarantee any of the transfer is going to work, just the way it is! the attitude sucked. I was ready to switch from my PC to an Apple, I had a couple of novice type questions and they just couldn't be bothered with giving me some confidence in making the purchase and that the transfer would most likely be affective but instead a snotty bite and no common courtesy or professionalism, won't be going back there!!! read more

Shit service. Spend thousands of dollars, and they can't fix anything and make you wait hours for something that ultimately gets replaced with a new product. read more

TERRIBLE CUSTOMER SERVICE I didn't receive any help. I scheduled an appointment & was told to wait until I received a text message so I walked around the plaza until I did. Once received, I headed back to the store and was told to wait at table 1 were a tech would come to help. 30min. later, after 4 people who had been walk-ins were helped and no one had spoken to me; I asked what was the deal. Long story short, they re-entered me into the system because "something went wrong" & I was supposed to wait another 20min. to be helped. There is no point in making an appointment & the customer support at this location is terrible. Visit another one in the Las Vegas area if you are trying to get things done in a timely matter. read more

EXCELLENT EXPERIENCE!! Didn't have an appointment and was greeted at the door and in & out in less than 30 minutes!! Great Customer Service and very knowledgeable. Just plain NICE PEOPLE. read more

I went to the Apple store to get a battery for my iPhone. I went at 8pm and they close at 9pm. In my opinion this is the best time to go. It was not very crowded maybe about 20 customers in the entire store. I had to order my battery over the phone and I was told it would be free. I got there and Steve told me it would be $29.99. I explained to him I was told by the Apple rep that the battery was free and if there is a charge that should be communicated to the Apple phone reps. Steve said he agrees and did not charge me for the battery. That was greatly appreciated and was good customer service. I think hiring more reps at the Apple store will cut down on customer wait time and as much much money that Apple makes they should hire more in-store reps and pay them at least $15 per hour OR more so that the customers are able to get in and out in a timely manner. read more

Horrific experience. We spent 4HOURS trying to move from the larger Iphone to a smaller phone which we had in our hands. NO ONE seems to know how to do this. I am ready to move to a different phone since APPLE doesn't care about customer service any longer. read more

Why does Apple play games? I want to buy a battery. I'm told first come first served. Ok. So do you have any in stock right now? I can't tell you that. I don't appreciate my time being wasted!! read more

Had to take my IPhone cause it wouldn't take a charge. No appointments available in my schedule but I got on the list. My helper Winnie was awesome! Sweet girl who knew what she was doing. Out the door in less than an hour with a replacement phone. My only short in the full 5 star was the lack of appointments available . Love Apple stores but this one is the best I've been too! You're always busy, hire more staff!! read more

The people were friendly that's why they get 2 stars. They sell me a lemon computer for just over 3K. I wait 21/2 for it, take it home, it doesn't work call do 7 hours of trouble shooting, and the store has a tech appt open in person in 3 weeks. I need the PC to make a funeral collage. I called town square. Their manager swapped out my system and made sure it worked. Sadly enough not in time for my husbands funeral. I'm returning my system based on principle. So not happy, the shit thing is ALL parties involved new why I needed that pc that day. read more

I know that you are a for profit business but I don't like being given bad information. First I came in to purchase a phone. I had already done my research and was pretty sure I knew what I wanted, but I did listen to the young man (josh) tell me about the two phones he offered me. I came in for an unlocked phone so that I could take it with me to my carrier. I was told that none of my information would carryover from my old phone to my new phone unless I upgraded to the iCloud and paid a fee monthly. I did not choose to do that. That was not true. Once I opened the phone and followed the directions on the phone, which were merely to pair the phones and put them together all of my information carried over from one phone to the next. I did not have to pay for iCloud and the information at the Apple store staffer gave me was in accurate. Additionally I asked what is in this box and he said a lightning cord you just use your old block. That's not true. The iPhone SE uses a different block. How would you like me to charge the phone without the block. Perhaps rather than selling me iCloud service you could've sold me a block so that I could charge my phone. And it does not plug into a computer either. Oh and there was an opportunity to perhaps sell me headphones to but he didn't ask me about that either. He also attempted to sell me a warranty plan because he wouldn't want me to come back tomorrow with a broken phone. Well, did you know you can buy the warranty phone for the first 61 days you own the phone? The phone told me that. Perhaps the staffer would've wanted to tell me that also. And wow, I also get free Apple TV for the first one year ownin read more

The 3 stars is because one guy that I don't know his name. very tall , darker color , with black hair and long spikes. was super impolite very not nice and wasn't doing his job. I came to buy a new iPhone and he told me he cannot transfer all the information from my old phone to my new phone because it will take few hours and they cannot do it with everyone at the store , he also told me that I will have to do the sim transferred thru atnt over the phone and not with them. I have my old iPhone to trade and he said i will get 200$ for it and then he came back and said I will only get 65$ since it has scratches. He told me I should buy a new charger since for iPhone 12 the charger won't be fast and good so tried to sell me extra charger and when he told me that he cannot do the iCloud transfer for me then I asked him how come they do it for me every year and he said they changed it last year cause the pandemic. I told him that I'm going to pass and he didn't even say anything back to me , no have a nice day or good bye or anything. and came back 2 days after and I had James to help me up and told me that the charger is the same, I got my 200$ credit , and got help with the sim transfer and all information transfer. James was great and the other guy should not be hired probably to any other job if the owners wants clients. read more

This is the only Apple Store I go to for anything wrong with my apple products. The customer service is excellent. Very helpful with everything. I couldn't be seen the day I came in but I was informed if I came the next day at 10 when they open I more than likely will get seen. They got my phone up and running in no time. Was there less than an hour. Gotta love great customer service!! Thank you Hilary, Matt, Mikey, Damien, and the rest of crew!!! read more

The service is awesome! The wait bites. Only an hour this time but got the disabled iPhone working in no time.

I am a slacker with updates, today I updated the OS system on my Mac Book Pro, once completed I could not log back into my computer, it wouldn't recognize my password. I am not the most patient woman and began getting extremely irritated. I went online to search the issue and tried everything I could find and nothing worked. I finally dialed the Apple store in downtown Summerlin, the hold time was only a few minutes when I was connected to Patrick, he was kind and patient even though I was irritable and fearful all I had on my computer had been locked away, forever.(Yes, that dramatic) Patrick remained calm and cool, he guided me through the system and to a password reset mode. SUCCESS! I was able to login and all that was, still remained! Thank you Patrick for your help and absolute patience! read more

Not great not horrible. It's Apple but I have to return yet again for issues. Oh well

I had a 1@Genius Bar to have my broken screen replaced I arrived about 15minutes early was greeted at the door very nice(it was very windy the heavy doors blew open the younglady was very attentive) the guy could careless. I dropped my phone off and came back within 2hrs. Service was excellent. Thanks Genius.. read more