My husband and I visited this Applebee's location recently to use a gift card, and unfortunately, the entire experience was frustrating from start to finish.
Right off the bat, I asked our server if she could check the balance on our gift card. She told me she had to ask her manager first, which felt strange since that's a pretty standard request. While not a huge deal on its own, it set the tone for a night full of unnecessary complications.
We ordered the Pick 3 appetizers with three sauces for around $16. The boneless wings came out with the wrong sauce, the chicken wonton tacos were unexpectedly cold, and only the crispy shrimp were decent. Already, things felt off.
Then came the main issue: it took over 30 minutes for our entrees to arrive. We ordered a burger and a chicken sandwich, both of which were supposed to come on standard hamburger buns. As the plates were literally being set down, our server casually mentioned that the kitchen had run out of buns and substituted potato bread instead.
Why was this not communicated before the food was made? Were we just expected to be okay with it? At that point, I was starving and just said fine, but it really should have been our choice.
When I finally took a bite of my Bourbon Swiss Mushroom Burger, I realized it was missing almost everything that makes it that burger. It was just bread, meat, and cheese. No garlic mayo. No sautéed mushrooms. When I asked about the missing toppings, I was first brought A1 sauce instead, which wasn't even what I asked for. Then I was told they were out of the garlic mayo and mushrooms too.
Again--why was none of this communicated beforehand?
At this point, the server offered to let her manager know we "wanted a discount," which we never asked for, but given everything that had gone wrong, some kind of acknowledgment or fix was absolutely warranted.
When the manager came over, he started with, "How are you guys?" as if he had no idea what was happening. I had to explain everything from scratch. While I was talking, he kept leaning closer and closer over the table in a way that felt invasive and extremely uncomfortable. It went beyond normal conversational distance, and I just wanted the interaction to be over.
Instead of immediately offering to comp the clearly incorrect meal, he kept asking if he could remake it. I said no. Then he asked if he could get me something else. I said no. He asked again. No. Only after all of that did he finally say he would take my meal off the bill.
Why not start there?
To be honest, I already wasn't excited about eating at Applebee's. My husband had received a gift card, and I had been dreading using it. My expectations were already low--but somehow, they still managed to disappoint me.
Between the lack of communication, incorrect food, missing items, long wait times, and an uncomfortable interaction with management, this was not just a bad meal--it was an unpleasant experience. I won't be returning, and I sincerely hope this location takes a hard look at how they handle customer communication, food accuracy, and basic professionalism. read more