One of the weirdest experiences I've had in a long time. First we sit down and after 5 minutes our waitress comes over and takes our drinks, then after 5 minutes and no drinks come out she comes back to take our order. She didn't have a tablet that most of the staff uses so she wrote our order on the back of somebody else's receipt which made me concerned that something might go wrong. Evidently I was right because the food never got placed in the kitchen. After another 30 minutes I noticed the table next to us who sat down after us already had all their food and we were waiting on our appetizers still.
Another 10 minutes goes by and the assistant manager (I don't want to drop names) Kirk arrives with some random item that I didn't order and when I say that's not mine he just stares at us for a solid 6-7 seconds and just goes "...ok???" at us like we were the issue.
Next up our waitress comes back with a tablet and re-takes our order and says that ours never got put it and they'll get it out soon. At this point we're pretty mad but at least we were happy to know they probably pushed our ticket to the front of the line since we've been waiting so long right?
Wrong.
Another 15-20 minutes goes by and finally the entrees arrive at our table. Still no appetizer but oh well we can finally eat except the assistant manager, Kirk, arrives at our table and PULLS UP A CHAIR AND SITS DOWN WITH US right as our food arrives to prevent us from eating. He uncomfortably asks us how we're doing and then apologizes to us and says he's gonna work on helping us out with a comp for our troubles. While appreciated, I definitely did not foresee going out to dinner with both my girlfriend and also Kirk, the assistant manager.
Finally once he leaves I take a bite into my burger and that thing was more rubbery than most tires that I've accidentally bit into. Just imagine waiting an entire hour for your food just to have it be over cooked twice as long as it should have been. The burger was sauce less, burnt, dry, and flavorless. The fries were ok (congratulations) but came without my sides of dipping sauces I ordered. My girlfriends wonton tacos were acceptable.
Then the assistant manager, Kirk, finally returns with our appetizer. The chicken wings were cold (probably from sitting in that kitchen since we ordered an home ago), the mozzarella sticks were good enough (obviously, they're mozzarella sticks), spinach dip was pretty good and the chicken quesadillas were cold, soggy, sour, and full of tomatoes! (We ordered no tomatoes).
After the long wait, the bad food, the missing items, and several apologies from our waitress (Again, I'm not going to name names) and Kirk, the assistant manager. They ended up comping the meal for us and just had us pay for our beer. For 12$ and an hour of our time we were happy enough with this and we weren't going to write a bad review...
...until 3am this morning when my girlfriend woke up and ran to the bathroom (on the toilet) and spent the rest of her night awake with stomach pain. Applebees has now ruined most of the following day for both of us because our tummies hurt, and we won't be coming back anytime soon (forever).
Applebees, you have let me down. read more