I'd like to give this place a 1/2 star, if possible (I'm new on Yelp)
First things first, we did not receive a welcome to Applebee's upon entering the restaurant. I had been wondering why I hadn't been to this Applebee's before they closed and after they had opened. Now I know why. The service is shoddy, as it took awhile to be greeted at our table. Restaurant wasn't even that busy, so I didn't understand why our server didn't greet us right away. Everyone at my table had received their drinks in a timely manner, but it took about 20 minutes to receive the water that I ordered. We had to remind the server/waiter to bring my water. As a vegetarian, there aren't that many options for one to order, especially not for the '2 for $20' deal they brag about.
Anyway, I ordered pasta from the 2 for 20 deal and asked if I could get the pasta without chicken and the server brings the food. Once he brought the food and after taking a few bites, I noticed that the pasta had bits of bacon minced into the alfredo sauce. When he brought the food, and maybe he was trying to be funny, he stated that my pasta was the way I ordered it, 'chicken and all'. Hahaha, very funny, but I didn't appreciate the sarcasm considering the fact that I was already fuming after the poor excuse for a greeting we received at the door and how long it took to be waited on and receive my water.
After our meal, the manager came up to the table and asked how everything was and if there was anything he could do and that he had already deducted a whopping $8 from our bill. The shadiest thing is that he said we wouldn't see the deduction on the bill, we would just know that he deducted $8. Then when we received our bill, we noticed the itemized $8 deduction..Where is the consistency in his gesture? I understand he was being kind in mediating the situation, but his honesty was shady (for lack of a better word). When he asked how everything was..I stated that things were mediocre at best and the waiter should have known that there was bacon in the pasta sauce. The server did not ask us how we were doing during our meal or if we needed anything, we had to flag him down. Meanwhile, the table next to us was receiving stellar customer service from Neil P., who knows why or how this was justified.
Also, when Neil came around to take my picked-at salad, he didn't ask if I was done with it, he just took it without asking if I wanted a box or if I was done with my meal. At this point, I just wanted to get out of this place and go home. By the way, the waiter/server's name was Neil P. and the manager Frank Navarro was not too concerned with my overall opinion of the service (as he quickly received my answer and moved on to a different area of the restaurant) or the fact that they messed up my food order AND charged us for the salad at first, then upon noticing that I didn't eat my salad they took the charge off for the salad (nice gesture, but a little late with the customer service).
My husband and I, plus the rest of the individuals we inform of this wondrous place are never going to return! I hope this place closes again as their food is bland, service is poor and integrity has been blown to bits. My patience was really tested in this place and I would like to think of myself as a patient and sensible individual. But..
I should have known better as this is a corporate chain which should have stayed closed! What was I thinking? Just say 'No' to Camarillo Applebee's and maybe even the other ones.. read more