I'm usually quite happy with this Applebee's but today was a complete different story. I've been going to this Applebee's for years, today I wanted to go and enjoy a dinner but what I got wasn't what I expected it to be. the hostess from the start wasn't pleasant. says it'll be twenty minutes until were seated. as time goes we're waiting. now 30 almost 40 minutes into our wait, were seeing people barely walk in and be seated right away. now with frustration I walk up to the hostess stand and see that my name has been crossed off. as I'm looking the hostess come back with attitude and say "um, can I help you?" I said no, you've crossed our names off and left. I know I won't be back do awhile. specially after tonight. not your best Applebee's. not your best. read more

SO GOOD! I was sad to see you guys didn't make the regular chicken quesadilla anymore. I know you have the smaller version in appetizers so I got that since its basically the same just smaller. It was so good and hit the spot in my tummy! YUM. The water was really good and filtered. My only concern is that the place is always packed and you guys need a bigger place! read more

From the moment we walked in we should of just left. It took 5 minutes for the hostess to even acknowledge us with no wait. When we gave our names, mind you it was just me and my husband her response on wait time was, I'll let you know. The restaurant was half full but it took 15 minutes to seat us. Waiter started off great took our order right away and the. It then went awry again. People say after us were getting there appetizers and drink refills. Waitress comes over and says there was a problem our order was never sent to the kitchen. Mistakes happen I get that no harm done. BUT it took 25 minutes for them to acknowledge the mistake as me and my husband sit there twiddling our thumbs. She puts the order in but gets our appetizer wrong. It was nachos... So 45 minutes happen and we get our appetizer and she tells us the manager will be over to talk to us and discount our meal. Never happened. So we get our entrees and finish them and have to sit another 15 minutes after staring at everyone else getting service when we are ignored. We finally got a box from a different server we flagged down as ours was no where to be seen. Ours finally makes her way over to us and gives us our "discounted" bill. They took off 5 dollars. I kid you not. Never going here again. read more

So we had a gift card to use up (being many Applebees are closing) and we returned last Sunday. We did go early this time. Arrived at 4pm or so. Hardly anyone in the place and still service lacked. Our waitress was "nice" enough but not good on refilling drinks and we ordered Motts sticks that came out cold. read more

Nice Applebee's. Looked great, food was good. However, service was unacceptable. Waitress didn't know what she was doing. Ordered our drinks, they came ten minutes after. Ordered food. Kids food came 15 minutes before my mom and I's, dads came ten minutes after that when everyone was done eating. Drink (Sprite) was watered down and gave me heartburn (that's never happened before). Has potential, but needs faster service. read more

We went early today to avoid any possible rush. Greeted nicely and seated right away. Immediate service with drinks being brought straight away. At this point my mate says; dark in here. The wait person came to take our order. Tonight we had Cory as our server, a very upbeat helpful person providing good service. We order our dinners plus soup. We both liked our soup, I enjoyed my main plate of ribs, my mate did not like his thinking; where is the Cajun in the steak. The steak it self was tender and cooked as requested. Just no discernable flavour. Even though I enjoyed my food I have a feeling we will not be going back. In the middle of the meal they turn down the lights and turn up the music. The music was just fine, why try to drown out conversation? I also might suggest that someone, everyone clean the front door where people put there fingers, it is grimy from long periods of not being cleaned. Also much closer to the diner is the shades on the windows they are absolutely disgusting with grime. I doubt they have ever been cleaned. read more

This place has been horrible. Sitting here still waiting for our waitress for 35 minutes just to order dessert not to mention when we sat down 25 min for silverware. I tried very hard to give this place a chance. But this is horrible. I asked to speak to a manager and they even sent her to the wrong table. Still haven't talked to a manager as I'm writing this review. Horrible horrible horrible! read more

I have been coming to the Apple Bees for 5 + years now and I have to say it is the BEST apple bees. I have been to about three other apple bees, but this is the best by far! The staff is extremely welcoming, friendly, fun and make you feel right at home. I truly love being serve by the bartenders Ashley, and Cierra. The managers are also very nice and always check on you while you're eating or drinking to ensure everything is perfect. The night life here is so fun and even the customers are so friendly! I love this Apple Bees! read more

The service sucks here, my drink is so strong and my friends steak is terrible. An hour waiting for her steak! And it's disgusting! Wtf hire new people. read more

We had been going to this Applebee's for years and always had great food and service. Last night we had a very unpleasant experience. We arrived at 6:10 pm and as expected there were a lot of customers waiting to be seated. The Hostess told us that there would be a 30 minute wait, no problem we've been here many times and know that there is usually a wait during peak hours. There was no room to wait inside so we went outside. I'm 67 years old and I didn't feel like standing for 30 minutes and getting a lung full of second hand smoke from all the smokers that were by the front door smoking and waiting to be seated. So my wife and I went to our car to wait. We returned 20 minutes later at 6:30 and were told that they had already called our name. I asked if she could call us again with the next opening. She said that she could not and would put us at the bottom of the list and it would be another 30 minutes. I tried to explain why we didn't hear them call our name. She was very condescending and scolded us like little kids for leaving the playground. She said that it was our fault and that we should have stayed near the front. While we were discussing this, another customer came in. The Hostess ignored us, didn't put us on the list and added the new arrival before she added us. We left and had a great meal and service elsewhere. We won't be coming back here! read more

On 9/8/15 ordered via curbside and when I arrived for my pick-up meal. I waited for about ten minutes for me to stop a waitress and tell her that I am here for a pick-up. When I walk in the door the night manager Ken walk around for several minutes and look at me and ignored my presence. I watch him walk around for ten minutes talking to the bartender laughing and smiling while ignoring me as I stood there patiently waiting for someone to retrieve my order. Horrible service. The manager was rude and should not be working in customer service. read more

went to the goodyear applebees today sat for 15 minutes no waitress others came in after got waited on immediately went to find a manager they were as elusive as our waitress wont be going back read more

this shit sucks ass, please don't buy anything from here, it took my order an hour to come out and when it did it was the wrong sandwich

The service was poor; although the food was cold once it arrived. They refused to take gift card saying their machine was down and I don't believe that as I am sure they have a backup. My sister is visiting from Rhode Island and was told the same thing at the Appliebee's in East Providence so obviously you have an issue with gift cards. I have lived here for a long time and have lots of relatives visiting but I won't take them to Applebee's again. It is embarrassing to say the least. We were a party of five and had several different waitresses which is confusing. We spent over one hundred dollars for nothing! My daughter was charged incorrectly for her food and we had to request a manager to adjust the bill. It was a very unfornutate experience which will NOT be repeated. The waitress never introduced herself and gave out the wrong information about the food - stating the tortilla soup was not spicy which it was. You really need to clean up your act. What would have happened if we didn't have money and were counting on the gift card? We had to request refills on water and drinks. We left an adequate tip but probably should not have. The menu was confusing - same thing in different places and weird pictures that didn't go with the description. Carolyn Guyer 3805 S 350th Ave Tonopah, AZ 85354 623-262-3245 caddie_8@msn.com read more

Poor customer service. Asked for a specific table, was told we could get it when it became available and then told rudely that we couldn't have that table. Never coming to this location again. Had better service in the south side 24th St and baseline location. read more

Food is usually good, but menus dirty and sticky so you wonder about hygiene of the place. Friends have gotten sick from eating there before. read more

The food was good but the service was excellent Cierra and Ashley made the whole night. MyGlass was never empty they were professional friendly and dealt with many many drunk patrons in a kind and professional manner. They made the whole night read more

Love Applebee's, just not this one. We went a few weeks ago and saw the new burgers that they had. My husband was excited to try the one with the egg on top. He gets a super upset stomach if he eats an onions so he asked for no onions. When he bit into his burger he tasted onion so asked the server if they could remake it. Then the manager came to talk to him and told him that he was confident that there were no onions in the burger that he had watched it being made, but they would make him a new one. At this point we felt like children that had been scolded by a parent and he left. Funny that we hadn't complained that my salad had no dressing and our youngest should have gotten cheese sticks with her meal but instead got French Fries. We were cutting them some slack because it was a Friday night. Well by the time the other three of us were done with our meal, our server came and told us his burger would be right out. He asked if he could just get it to go since we were all finished. They finally brought it out. We paid over $50 for a meal for four people (two kids) and got treated like deadbeats. I wont ever go back to this Applebee's. What a terrible place. read more

This has to be the worst Applebee's in the valley. I've gone twice and asked for the wings, grilled with light sauce. They make them completely wrong. After sending them back three times, which is awful because who likes to waste food, the manager just told me that he took it upon himself to make them without sauce, whether I liked it or not. So much for customer service.The bartender is a really good guy and hard-working, and the only reason I even gave it a second try. I will stick to any other Applebee's besides this one, they have no idea what they are doing read more

Unfortunately I am another customer giving this Applebee's in Goodyear, AZ a terrible review. We were here 2 months ago and it was OK. This time it was pathetic. Service at first was fine, but once the order was placed it went downhill fast. People that came in after us received their food before us. Three times as long to get the food as the last visit. When the brunch burgers arrived, the egg was so burnt, the edges looked like bacon instead of an egg. The potato's were a small pile of grease so small we looked twice because we thought they forgot the hash browns. Then we realized it had a little dab of potatoes but they were so burnt it looked more like hamburger then potatoes. I asked to talk to the manger and she said Ok and said she knew the food was bad when she delivered it to the table. I never saw him. When I paid the bill, I asked her why the manager did not stop by so I could show him how pathetic the food was and she said she was busy putting orders in and did not talk to him. It was not even busy compared to other restaurants in the area. There is a reason other parking lots nearby have 5 times as many cars. I lived in Atlanta for a few years where Applebee's started so I am really sorry it is nothing like it was and going down hill fast. Chick-fil-A, also from Atlanta is doing great. read more

My wife and myself came here on a Friday night knowing that it would be busy we were seated in less than 10 min. We ordered and were surprised that our meal was served just as we finished our appetizer. The service was excellent and the only thing we could find fault with was that one steak was grissly. The manager wanted to make another but I didn't think it nessary. Our overall experience was great read more

The best servers and bartenders in town!! They are always friendly and go out of their way to make sure you have a great experience. We go at least once a week. Every time we are there we have fun and love the food. read more

Worst Customer Service and Food ever! If it wasn't for the gift card I would have walked out on my bill seriously!!!!! So terrible! My drink tasted like water, food came out with my appetizers and my waitress not only didn't put in my drink order but also tried to mess with our bill. Goodbye! read more

My mother and I went in for a late lunch. When we walk in around 2:30 pm the hostess didn't say anything no greeting How are you ? How many in your party? follow me this way ! nothing! She point at the booth and mumbled something.. We watched her and she did that to the other people we watched come in. I've been to other Applebees and the Hostess is always happy to greet you. This kid has no personality. She needs to be clearing tables because she doesn't like to say anything. As we left she didn't thank you for coming in have a nice day. A waitress told us have a nice day. read more

Just had a great appetizer and shared salad with my husband. The service and food were good but have an important suggestion. We live in Arizona and yet the Cardinals football game vs. the Vikings that was just starting to be televised was turned off in favor of a boxing/wrestling type of competition!!! There were five (at least) televisions with the Dallas game on, but our team was shut off. I was upset the rest of the meal. Are you serious??? Suggestion - cater to your local customers if you want them to come back!!! read more

I ordered the new menu item - the grilled onion sirloin with stout sauce. What a waste of money! the quality of the steak was not good although I enjoyed the sauce and the potatoes were okay. For the same price I can get a better steak at a steakhouse chain and that's where I'll go next time. It was tough, too chewy and hard to cut. read more

I have been here a few times first time was a Thursday since I return on Thursdays, service is great employees are friendly and fast. Thursdays seem the entertaining. The DJ guy is good and I think the best part of his show is watching how the crowd takes to him. How personal he is with individuals. I see complaints about the "favorites". However as a business owner myself, how can that be a fault people come back to sing and eat and drink. It's entertainment and I find entertainment to be great during an outing with my family. Still can't get my husband to sing though. Maybe the DJ can get him up to howwwwwl read more

My husband and I have been regulars since they first opened. We have seen alot of changes since then. The bartenders have changed but one in particular is very rude her name is Megan. She never smiles and we feel that when we ask for something that we are asking too much. She definately needs customer service skills!!!!! We are not going back to that Applebee's again. It's the Applebee's in Goodyear. read more

Walked and told the hostess we were going to the bar so we sat at one of the free standing tables around the lowered bar area. There were 5 of 8 tables open at 3:45 on this Sunday. Hostess (Kayliegh) came over to say "that for future reference" that these tables are not part of the bar and would want to make sure they are clean. Felt like we were being scolded for having self-chosen that table without permission. First time here. Not a good impression. Server did great! read more

We frequent this Applebee's and normally sit in the bar. Tonight (Thursday) is karaoke night so the bar was busy and we decided to sit in the dining area. Our server had taken close to 10 minutes to greet us while another table that was seated after us had already put in food orders. After being greeted we put in both food and drink orders (a soda for my wife and a Long Island iced tea for me). Food reached us before my drink had been brought to the table. Our waitress refilled drinks once and checked on us once. All in all very slow service and not an attentive waitress. Thank God for the electronic machines that you can pay your tab at otherwise there is a good chance I still wouldn't have gotten my tab. If you have the option, sit in the bar Rocky is a great bartender and I will return after this experience because of how well she treats us. read more

I went there on 3/4/16 to eat there with my friend around 10:30 pm. We ordered chips and salsa, chicken wrap and bone-in wings. When the food came out, the waitress brought boneless chicken so I let her know that the order was wrong. She took the food away, said she'll have it corrected and will have the food out right away. By the time my bone-in wings came out, my friend was finished eating. I ate 3 pieces of chicken, the next piece I picked up was COLD. It was also very slimy. I set the chicken on the plate and scraped the sauce with the fork just to see that it was a RAW PIECE OF CHICKEN tossed in barbecue sauce with the rest of the wings... when I brought this to attention, they took the food away immediately and offered to make new. I was totally grossed out at the fact that I had eaten food that was contaminated with raw chicken... I told them I did not want anymore food. THIS WAS AN AWFUL EXPERIENCE. I WILL NEVER EAT AT Applebee's AGAIN!!! read more

So I rarely order carside and when I do the presentation is awful the girl is rude. Just feels like they want to get you out at fast as possible... But today I ordered carside and and it was great. Tamarah was awesome! She was super friendly on the phone and in person, she made sure I had everything I needed and even double checked and showed me when she came to the car. Now what really surprised me was about a hour or so after I received my order she called back to check and see how my meal was and asked if their was anything she could do or the restaraunt could do to make it better for next time and that shocked me. Not another restaurant or carside has ever done that or asked me. She should either be helping train these other carside girls or at least give them some good pointers. Also tamarah mentioned she was a server so next time I dine in, I will be asking for her. Keep up the good work! read more