Ben at Appliance Genius was EXCELLENT! My speedqueen is only two-years old so was really concerned about getting an informed diagnosis & repair to its problems. I found Appliance Genius through the speedqueen website and booked the appointment with much concern and skepticism. Ben relieved me of every concern I had. He communicated his arrival time well in advance, even showing up early! He was completely professional, efficient and communicative in plain language what he found and the next steps. Ben ordered the parts and returned to seamlessly completed the repair. I am truly shocked at how easy this process was...given the state of service these days. (Ben also followed all COVID protocols...so respectful!) I wish everyone could be like Ben! Overall, this was a truly excellent experience. read more

These geniuses quoted me $540 to replace the springs on my Bosch dishwasher. I had Oak Appliance Service come do it for $230.

Our new Bertazzoni dual fuel cooktop/oven was having a weird error code "LV 4 001:013 Multiplexer error". We worked w/ Bertazzoni b/c it was still under factory warranty. They sent out Appliance Genius, specifically Nathan. It took a couple of trips and took longer than expected, but it was due to the fault of Bertazonni who were bad at reflashing the board and sending it back in a timely manner, breaking their promise. Anyways, Nathan came a second time to re-install it. He tested everything and ensured it was working correctly. However, it started erroring again after a couple of weeks. I had to call Bertazzoni again and had to wait about 6 weeks or so to get the new board. Nathan came again to install and now no error. He said these errors never happen again when a new board is flashed. Appreciate his help! read more

Appliance Genius was sent out by my home warranty company to assess and possibly replace my ancient over-the range microwave oven. Alfredo came out, and did a relatively good job of figuring out that the microwave was a goner and that it would need to be replaced. He didn't get it put back together very well, but I managed to get it back together well enough to use the range hood fan, which is the only part that works. One thing that happened that kind of pissed me off was while I wasn't around he went around to all of my appliances and stuck advertising stickers inside them all. I wouldn't have minded so much if he had asked me first-- and I was available-- but he explicitly did it when I wasn't around. I kind of thought this was kind of sneaky and not professional, especially since I paid to have him come out and assess the microwave. I wasn't able to get the one off the oven because I unfortunately used the oven before I saw the sticker and now it's fried onto the porcelain. Two stars for relatively competent diagnosis, -1 star for not getting the oven back together, and -2 stars for using my appliances for advertising without asking. read more

Appliance Genius - One for every frickin' appliance I own - Appliances & Repair Near Me - Rosharon, Texas

I highly recommend Appliance Genius and the technician, Alfredo Martinez. He went above and beyond his job fixing our refrigerator and dishwasher today. First of all he called ahead and came on time. He was super positive and upbeat and easy to communicate with. He assessed the issue and was able to quickly fix everything with ease because of his knowledge and skills. He left the kitchen cleaner than he found it and as a bonus while he was working I was having trouble with my fire alarm and he fixed that with little effort. read more

technician showed up on time and let me know step by step as he replaced the igniter. everything was put back together when completed. thank you Julio read more

Tristan Smith from Appliance Genius has been servicing our Bertazzoni dishwasher in Southwest Austin throughout our warranty period. He and the Appliance Genius team have been fantastic- responsive, capable, fast, and most importantly - honest. Will continue to use their services for all of our appliances even after their warranty service expires. Two thumbs up. read more

Julio is an outstanding professional!! Very knowledgeable in Liebherr refrigerators. Consistently provides excellent Service. Great company!

I'm so glad I found Appliance Genius to repair my Bosch oven, they were very reasonably priced. Tristan the technician was very knowledgeable and professional, and had our oven back up and working again in no time. I'll definitely be using Appliance Genius in the future if any of my appliances have issues again! read more

Alfredo was a great technician. He called 30 minutes prior to arriving each time he came out, once for diagnosis and another to fix our Jenn-Air oven. He was very thorough, knowledgable, professional and courteous. He clearly explained the problem with oven, communicated what would be ordered and how it would fix the oven so that it'd work properly. It has been a couple weeks now since he made the repair and the oven is working soooo much better. I recommend Appliance Genius based on the technician Alfredo, courteousness of the operator staff, timeliness of ordering part and ease of making appts. read more

I am very satisfied with my services with Appliance Genius. Especially their technician Tristan who came out to service multiple appliances on different occasions. He followed COVID-19 protocol when entering my home. Tristan was always polite, professional, knowledgeable and goes the extra mile and give me tips on how to work my appliances and what kind of cleaning to do for maintenance. It's refreshing to see someone care about his craft, and that it's not just another job. Appliance Genius he is a keeper! read more

Appliance Genius actually reached out me a day before the Decor warranty team let me know to expect a call from them. The tech, Ben, showed up exactly on-time, was super polite and fixed the microwave within 20 minutes. I would highly recommend them for any appliance repair. read more

I'm not actually sure how their service is since we reached out to them twice (left all contact info including our address) and we never heard back from them. Super frustrating to sit around waiting to hear back when our oven was out, so we ended up calling a different company that actually followed up and came to repair. read more

I trust them with my appliances more than any other company I've used. Especially Nathan, if he's working on your appliances you can be sure he's not cutting any corners trying to find the problem. I had another company tell me I need a new dishwasher after an in person diagnosis. I called Nathan and he was able to give me advice over the phone on what steps I could do on my own to solve the problem before buying a new one. I've used 4 different appliance companies in the past and they are by far the best I've used. read more

Nathan fixed my oven easily so I asked him to look at my Subzero refrigerator. Others had said the compressor was failing but Nathan identified the real, and much less expensive, issue. Amazing service and expertise! read more

Alfredo fixed our Thermador range and we were very happy with his service and professionalism. They service high(er) end appliances very well and while I'm never excited about appliance service, I would not hesitate to call Alfredo or Appliance Genius out again to service our home. read more

Alfredo worked on my vent hood and ice machine. He did a great job and was super efficient. Solved all issues was very nice too. He observed safety measures (sanitizing surfaces, wearing a mask and gloves) in this time of Covid so I was very comfortable having him in my home. I would definitely recommend Appliance genius and will continue to use them in the future. read more

I had the worst appliance repair person come to my house to work on my dishwasher. He clearly did not know what he was doing and spent two hours diagnosing what the problem was and talked on the phone the entire time to someone who was coaching him. He was also unprofessional and when he came into the house he did not identify or introduce himself. When he left he told me a part would need to be replaced and they would call me and tell me how much it would cost. From what I could tell their price per hour was $250 so I did not have them do the work. I will never use them again or recommend them. As for the positive reviews posted here, they clearly did not have the same technician who came to my house and worked on my dishwasher. read more

I will never use anybody else for Appliance repairs. Th Appliance Genius is for real. They came out looked at my refrigerator, quoted a price, ordered parts after I ok'd. Followed up with me weekly as to when my part would arrive, immediate called and set Appt 1 week prior to when part would come in so there would be no Down time. Eric and Alex were very professional, knowledgeable and very honest. This company never once tried to give the run around in anyway. Very impressed with everything about the Appliance Genius. read more

Yesterday's service visit was one of the best I have ever had from any company. The tech that helped me, Tristan, was great at explaining to me what he thought the issue was, and then tried multiple approaches to resolve it, which he ended up being able to do. He also was probably one of the nicest human beings I've met in a while. read more

Our brand new Dacor range hood blower was not working since it was installed by another company. We were told it could be a manufacture defect. I am so glad that Appliance Genius came to solve the issue. Your technician Alfredo diagnosed and found out the wire inside the blower was not connected right. He's professional and had the problem resolved efficiently. I give Alfredo the HIGHEST rating and would recommend to anyone needing a appliance repair company. Thank you for a JOB WELL DONE! read more

These guys are absolutely amazing. Greg came out found the issue and then went above and beyond to repair it. I'm really glad to have found these guys. I definitely recommend them. Ask for Greg. read more

My serviceman was polite and thoroughly checked both my dishwasher & washing machine - both which didn't disfunction while he was here (of course!). Left me his cell number to contact should either act up and advised me to take pics so I could better help him identify problem. I do think Appliance Genius' prices are definitely on the higher side as compared to CW Appliance Service; however CW doesn't work on Bosch which is the brand of dishwasher we own. read more

Excellent service. Courteous staff and technician. Helpful, efficient and thorough. You get what you pay for with Appliance Genius. If you need a job done once done well, they are your guys. read more

I would highly recommend using Appliance Genius for any needed repairs. Alfredo did an awesome efficient job with my Kitchen Aid ice maker and Speed Queen washing machine. He was professional and called ahead. He also wore a mask and cleaned up after he was done. I will absolutely call them again for any future jobs! read more

Appliance Genius is a great company and provided great work and customer service. The technician Jeremy called to provide my appointment window and was extremely working with a schedule conflict I had. He arrived on time and professional. Jeremy was extremely knowledgeable about our Dacor range and could not have been more helpful. I was extremely comfortable with his recommendations and could not have asked for better customer service. I would easily recommend Appliance Genius and Jeremy for any work needed. I am extremely thankful I was assigned Appliance Genius for our warranty work. I will be calling them for our future appliance needs. read more

Really wanted to give them a great review and hope to change this (if they can make things right) but right now it's a one star. Called for service and said they couldn't be late for their timeframe and the lady who took the call said - no problem I'll write it in my notes. Day of service - phone call ahead - we'll be coming today (exactly after the timeframe). I told them that wouldn't work - and they did actually shuffle things to come on time.(gold star?) Guy who came Greg - was super nice and I thought knowledgeable - he installed a temporary circuit board so he could take the broken one and fix it. Only problem - we found out the next day the board didn't work and everything in the refrigerator and freezer melted and went bad. I called to let them know this was a problem but I guess they don't check their messages after hours (or at all evidently) - he called the next day to schedule the replacement of the board and was very apologetic and cleaned the condenser for free as a token of regret for everything in the refrigerator and freezer going bad Only problem - now the ice maker doesn't work - and I called again - only to leave a voicemail. ---------- Update - Greg has come and figured out what happened to the ice maker. Overall I would say I would use them again - Greg is very knowledgeable and friendly. I think the biggest issue I have is there's no way to reach them after hours or on weekends when the temporary repair or the repair hasn't met the expected trajectory and you're kind of wondering what the F happened. read more

Nathan Wallace with Appliance Genius is a Rock Star. After multiple problems and service calls with another vendor on a Dacor double oven and a Avanti Wine Cooler, Nathan got both problems solved! Thorough and Professional service with Appliance Genius! read more

After the fiasco we went through w/Sears, First American reassigned our ticket to Appliance Genius who was available that same day for our washing machine repair. They gave us the "dreaded" time frame of 1pm - 4pm. At 1:30pm the technician called to advise he was on his way to our house & would be there within 20 minutes. And he was. The technician arrived promptly, was very neatly dressed (big plus for looking professional w/your pressed shirt) & ready to go to work. After a short period he found the problem & explained something about too much water coming in, a part needed to be replaced & he had to order it. How long? A couple days. OK! The next day we get a call. They have the part & would like to drop by at 1pm if that was ok. Was it ok? Damnhellfrickdickly yes, yes please. Another technician arrived on time with the part. And once again, kudos for looking professional! Within minutes the piece was replaced & he showed us some wire that was caught in some sort of mechanism. Apparently a remnant left by another company when our machine was repaired a couple years ago. During the whole process, they took before & after pictures. And they cleaned my machine. H wasn't that pleased that they put a business sticker on our machine but hey, they fixed it and they can go all 5 yr old sticker crazy on the machine for all I care. All I care about is my machine is fixed & I don't have to go to mom's to do my laundry. These guys are awesome!!! (sorry, I don't remember the names of the techs). read more

Horrible service and bad communication. First scheduled service - did not show up and did not call. I called them and they told me they were very busy. They scheduled repair a few days later. Second scheduled service - they called mid day to say they would be out after 7 pm. They called at 7:30 to say the truck broke down and they would need to reschedule Third scheduled service - they showed up, said they did not have the parts needed so they would need to schedule another visit, they would call when the parts came in. 12 days later, and still no call. read more

Alfredo, Service tech, was outstanding! Very nice gentleman who called ahead, arrived on time, and completed the work. He even swept out behind the dryer for me. Both service calls were great, but I had trouble communicating with the office. My speed queen dryer was out of warranty only by a few days. Speed queen honored the warranty but it took weeks for appliance genius to figure out billing. So, my repair took over 30 days to complete! So, I would rank Alfredo 5+ stars. The office services reflect my yelp rating. read more

I called appliance genius to have my freezer door repaired- the seal was not working properly and I had some leakage. Alfredo came out and repaired the seal. I was on a work call when he left, he showed me the seal, left and I went about my business. Later that evening I went in to open my freezer, and my freezer drawers were stuck. They moved perfectly fine before the repair. I called appliance genius and told them the issue. Alfredo said he would be happy to come look at it, but that it wasn't his fault and I would have to pay another service fee. Again- no issues with the drawers prior to the repair. Now, my freezer seals properly but I can't get anything in it!! He refused to even acknowledge that there was a before state and an after state- no one/nothing else had gone into that freezer after his repair and before the drawer issue was discovered. I can't believe that I paid $500 to have a simple repair done, now have a new issue and they want me to pay AGAIN TO HAVE THEM COME OUT TO FIX WHAT THEY BROKE LAST TIME. Unbelievable- zero accountability. NEVER USE!!!! read more

The service man really was a genius in his work. Identified the issue with oir Bertazzoni stove quickly and worked like a contortionist to fix it. Great service and professional attitude. Would use them again. read more

Regarding the comment from the company after my initial review, of course we know that we have a choice of whether or not to accept their rip off bid, that goes without saying. The point of this review was to make the public aware that the company's bid to repair was several hundred dollars over the cost of a new unit, which is absolutely insane and definitely worthy of reporting to the public. What upsets me the most is that we paid $165 to get this ridiculous bid! And by the way, we found a reputable company that would make the repair for less than half the cost that Appliance (NOT) Genius quoted! To the consumers out there, do yourself a favor and go elsewhere. read more

Stay Away! My Thermador 0 deg. Frig. quit working(13 yr's old), figured it had a leak, or compressor went out, called Thermador, only company that would service Beaumont area was this bunch. Guy came out and looked at it, said he new the problem, was the evaporator coil was leaking, he had to be a genius cause he never looked at it. So he said he would get me a price, I told them to include a new compressor also since it was 13 yr's old. They call me back with the cost of $3600, the thing retails new for approx. $10,000, so I said ok. They come out two weeks later(2 guy's, long haired Mexican and a chubby white guy), I was working nights and couldn't watch them, had to go to work. So they said they replaced the compressor but not the evap. and gave me back $400 for the evap. core. One week later I'm off and want to check out their work, to my amazement when I remove the cover, they have done nothing other than wipe off the compressor, shot leak sealer to it and recharged the compressor(I have the pictures). So I call them asking for my money back and sent Jay the pictures, Jay of course was out of town on training but said he would get back, he did 4 days later and apologized, said he fired one tech and spanked the other, I bet. They did give me my $3200 back, but I wouldn't trust them. Found a local company that said they would look at it, they replaced the entire suction side(compressor, evaporator and heater coil in the pan) and cost me $2700 and works great now. That tech said they(Appliance Genius) shot leak sealer to it, then overfilled it with Freon, killing the compressor and the problem the whole time was mainly the heater coil was corroded and leaking. What a bunch of Geniuses huh? read more

I had another company try to repair our refrigerator. We paid a lot and had them out 3 times. Then we called Appliance Genius. First trip, they fixed it! Highly recommend! read more

Very responsive company. Got a few problems with my Thermador appliances and everything was fixed in a timely fashion. Special thanks to Alex. He has been very attentive to my needs and his work has been fantastic. Will definitely recommend this company to everyone! read more

I have a very old Dacor double oven. Appliance Genius refurbished the mother board in my oven in August. It recently had the same problem occur again that happened before I called them in August. When I called, I was frustrated that I had spent money and the fix didn't work. Alfredo came and then talked with his supervisor who said that they would cover the costs of a new board if I paid the labor. I was so appreciative that they stood behind their work. Alfredo was fantastic and very customer oriented. He was polite and kind. Thank you so much for your great service and standing behind your work. read more

Appliance Genius came out and handled what turned out to be a simple repair on our Dacor dishwasher. Tech was able to get here early and was prompt and informative. One of those "wow" moments in customer service. We will call them back the next time we need help. read more

The technician was prompt, helpful and friendly. However I would be very wary of getting them to fix something if you are out of warranty. I had already spoke to Zephyr tech support and so new the part numbers and the cost of the parts. AG gave me a written quote for the work and they had marked up the Motor 50% and the display board 100%. When I asked why, I was not offered an explanation, only an embarrassed cough. They refused my request to do a labor only installed if I sourced the parts myself. I refuse to be ripped off like that. read more