I will never use this company again... they have messed by 5+ times, unprofessional and waste customers time. A couple months ago we requested someone come out and do the backflow test check for our place. They came out and first time, charged us and "didn't have the right adapters". They were supposed to send someone out and the person never showed up. We called back weeks later to check if the work had been done and it had not. Then they rescheduled us and told us someone was coming the next day. They no showed again. Then we called again... it's been absolutely insane and a waste of time. Unbelievable. this company does not deserve to be in business read more

Carissa fixed my toilet. She's a great plumber. Very thorough and knows what she's doing.

Our backyard drain has been flooding a few times and when it does Arch Plumbing has been excellent in the service they provide. Today Carissa and Erick were wonderful to work with. They were FAST and EFFICIENT. After speaking with their phone receptionist they informed me they would be available in minutes and they arrived pretty fast. The work was less than an hour and they got it done. Thank you Carissa and Erick! read more

As the saying goes on Yelp: "I'd give zero stars if I could." Over two weeks ago, Arch Plumbing employees working on an emergency job down the street in an unrelated building (a detail I learned later) blocked my apartment building's driveway for an extended period of time, with no note or cell number displayed. Just a big work truck blocking our garage with us having no way of knowing where they were or how long they would be. These Arch Plumbing employees felt it was appropriate to block in random strangers up the block and leave us with no remedy other than a tow. Despite not having received an ounce of consideration from Arch Plumbing or its workers, my apartment manager and I still attempted multiple times to reach someone before resorting to towing. It was a complete waste of effort, though. I called the company number on the side of the truck twice. My manager called once. Each time, we reached Arch Plumbing's answering service. Each time, Arch Plumbing's answering service let us know that our issue would be handled the following business day UNLESS WE WERE WILLING TO PAY $250 FOR EMERGENCY SERVICE. Yes, you read that right. Arch Plumbing was blocking our completely unrelated garage while earning emergency rates nearby, yet *WE* would also have to pay an emergency fee in order to reach anyone. We clearly and repeatedly explained on each call to Arch Plumbing's answering service that it was in the best interest of their client to escalate to someone who could get the truck moved so that we wouldn't have to tow it. Yet on each of these calls the answering service essentially refused to escalate unless we were willing to pay the $250 emergency service fee. At least 20 minutes into being blocked THAT WE WERE AWARE OF - and even after I finally called 311 for a tow - I was Googling and calling every other Arch Plumbing number I could find online in order to avoid towing their truck. I even stood in the street and called out, hoping the workers would hear. Funny thing, they were close enough that the keys in their pocket were activating the truck lights but apparently they could not hear me calling out loudly. Arch Plumbing simply does not care about being reached after hours. It does not empower its answering service to contact anyone there unless the caller is willing to pay the $250 emergency fee, EVEN WHEN ARCH PLUMBING IS AT FAULT. And they apparently condone their workers blocking unrelated driveways for extended periods of time without permission and without displaying a reachable number. Adding insult to injury, Arch Plumbing's answering service - even after being fully apprised of the situation - felt it was appropriate to insist on personal information beyond my first name, location, and cell number. Why do they need my unit number? My email address? My last name? The operators had zero sense of urgency or contextual awareness, insisted on filling fields on their computer screen even as I repeatedly explained that I was not a customer but an unrelated party being impacted by Arch Plumbing. I simply needed someone at Arch Plumbing to remove their work truck or I would be forced to tow. Why would they need my unit number, my email address, and my last name? So aggravatingly intrusive and tone deaf. Eventually - 40 minutes later THAT WE WERE AWARE OF - the workers returned to the truck and gave perfunctory apologies for making Arch Plumbing's business our problem (this is when I found out that they were working on a job down the hill). There were two of them but neither could be bothered to periodically check on the driveway they had arbitrarily blocked? "It was an emergency!" Then double park. Or one of you stay in the truck. Or even just CHECK every 10 minutes. The solution of making it as easy as possible for yourselves while imposing on others is thoughtless at best and mind-bogglingly entitled at worst. It grates even more that nobody from Arch Plumbing has felt compelled in the last few weeks to at least call back to apologize. Just a week before all this happened, I had to take my kid to the emergency room twice in a matter of days. If this had happened then, this would be more than a Yelp review. Makes me wonder how they treat their customers once they have their money and something goes wrong that's not the customer's fault. "We can have somone return your call if you pay $250." Again: "I'd give zero stars if I could." read more

I just had this amazing service by Erick And Carissa What an amazing team I was so comfortable with having them over. I wish I could do more for them. They were so amazing and professional and so sweet with my cats and they got the job done. What an amazing team. I will certainly ask for them especially those two genius next time I need help hopefully won't be for a long time :-) thank you so much Arch Plumbing To have those amazing professionals in your team read more

Arch continues to service our building's boiler and plumbing systems. Across 10+ appointments/jobs and several years, they always do an a great job and are my go-to for all plumbing issues. Few things to highlight: -Pricing is always very competitive and the work is excellent. When they identify a problem they fix it on the first trip out here. -Techs call in advance of showing up and give ETAs. -They send detailed invoices + pictures of the work they did so HOAs can follow along. You can email their dispatch and they get right back to you with scheduling + billing questions -They service boilers which is hard to find in San Francisco Shout out to Kevin, Mark and Elif who were our techs today. Thanks again! read more

kevin with Arch did an amazing job on installing some pretty high end faucets in my home. He was 100% professional and I could not be more pleased! He even called me the following day to make sure everything was 100% perfect. I recommend Arch to anyone needing plumbing services. read more

Antonio was great. Figured out the problem and got heat working the same day I called.

Arch technicians are professional, analyzed the problem, sowed up on time and completed the work. I highly recommend Arch as a full service plumbing contractor I give them a five star rating. Jerome K read more

ARCH fixed our heat in the middle of December quickly and the guys were great! Thank you to Benjamin and Steven 5 stars!!!

Geron is a great plumber- always punctual and courteous. He calls ahead to let us know when he's on his way, explains each step of the process clearly, and keeps everything clean and tidy. He's fast, reliable, and respectful every time. read more

I used Arch Plumbing for the first time a week ago to fix a leaky shower. Booking an appointment was quick and easy (a real person on the phone) and they came out the very next day. Gerson was my plumbing technician. He was extremely professional, was very familiar with the problem (a failed fixture causing a leak behind the shower tile) and what it would take to fix it. He explained exactly what he would need to do, gave me my options and a solid estimate of the cost, pretty much within the range of what I was expecting. Although the job ended up taking longer than he'd estimated, he didn't charge more than estimated. He was thorough, cleaned up after, and told me he would bring a new shower head for me as he wasn't happy with the water pressure from the one he had installed. As promised, he replaced the shower head a few days later. I called Arch the next week for a toilet problem. Gerson came again, assessed and fixed the problem very quickly (replacing a failed valve in the tank). Cost was next to nothing. Great service at a fair cost. I would recommend Arch Plumbing to anyone for any plumbing need. read more

We've had Alex help us with a host of issues with our radiators and recently he helped cap the old gas lines that led to light fixtures throughout the house (our house is old!). He quickly identified the T in the pipes that likely led to the fixtures, confirmed it and set about turning off the gas and capping the pipes. Then, he removed/sawed off any protruding pipe stubs from the ceiling so that we could install our new fixtures. Our ceilings are lath and plaster and I'm really appreciate that Alex did his work carefully and prevented the plaster from cracking. He also worked with extra caution around our medallions. Huge thank you to Alex! read more

Arch Plumbing - Pipe removed from within medallion. - Plumbing Near Me - San Francisco, California

I couldn't be happier with my experience with Arch Plumbing! I recently moved to San Francisco and wanted my new condo checked out for any potential plumbing issues. The people in my building recommended Arch as knowledgeable, extremely capable and familiar with the plumbing system of the whole building. Gerson was the first technician who came out. He found some issues which he has handled expertly. He was thorough, professional, and very easy to communicate with. Carissa joined him in our last appointment and I can say the same thing about her. If any plumbing issue arises I know who to call! read more

Knowledgeable with reasonable pricing and response time. Vital in this business. I have used them for more that 8 years and always satisfied. read more

We are so happy we worked with Arch! Kevin was responsive, responsible, professional, and delightful. Thanks for the great customer service and the extremely helpful professional assistance. Will definitely use again: I saved Kevin's number in my Favorites! read more

Please do not use this company. They have taken $3k from us for a water heater and never delivered...we've been waiting a year, they say they'll come, then don't. Unfortunately we now have to take legal action to resolve. Save yourself the hassle, this is not a trustworthy company. read more

The five stars are for "Mo," the plumber who took about two minutes to de-clog a toilet with which I'd been doing battle (fruitlessly) for three hours. I'd been petrified that the problem was much bigger and would prove to be much more expensive than I was able to pay. Mo was an angel. As for Arch Plumbing itself, I've got misgivings about how the company goes about assessing charges for jobs, and I don't know how much of the money it collects goes to its employees. I'd like to think that Mo is appropriately well compensated for his work, but I'm not sure of that. read more

Thank you Enrique. This review is long overdue, the reason is because I wanted to wait to see if the problem completely went away. It's been almost a year and sure enough my toilet has not backed up. Thanks to Enrique he spotted the problem and crawled underneath my crawl space in my unit and took care of the problem that was causing my toilet to back up a couple of times a month. Again, thank you Enrique and Arch plumbing. read more

Carlos arrived on time, friendly and professional. He did such a great job installing our kitchen faucet, we sent him downstairs to get the tub drain moving again. Money well spent and I will be using them in the future! read more

Arch Plumbing - The new faucet! - Plumbing Near Me - San Francisco, California

Had Alex A. worked on our water heater for a 12 unit building since the past 6 months. I've used Arch going as far back as the upgrade since 2013. They've responded w/in 12 hrs. in a weekend & came w/the 2 parts needed in one swift call. This past month I've had Alex come by on 2 other 12 unit properties when the hot water went out. The recovery/repair was w/in the same day. Alfredo & Christian, ur service team is very amazing & the estimates were reasonable in today's market. The estimates going back 10 yrs, ago, just like everything else,. Those days r over. A blessing to have u 4 all my plumbing needs. read more

These guys were driving through my neighborhood today and tossed a lit cigarette out the window of their van. That's not only disgusting, it's also dangerous, especially since the guy tossed it right next to the dry grass on Bernal Hill. He could have burned down half the neighborhood. Obviously these guys are slobs and don't care. I hope people won't hire them. read more

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Whole team is great to work with. Have only used Arch Plumbing for years and they've never let us down. Oscar Alonzo is a fantastic tech who was at our most recent service. He is thorough, professional, congenial and communicative throughout service and repairs. Highly recommend their team! read more

We had a major water leak last Friday and Carlos our technician was superb and worked many hours to fix the problem. He came one hour after the service call and repaired the issue. I would certainly recommend Arch plumbing and their crew for their effort to respond quickly and efficiently to the service calls. We have been working with them for quite a while and never had a problem with their repairs and quick response from the service centre to the technician response and repairs. read more

Enrique was very professional and got the job done quick and well. He had a quick turn over and recommend quality parts for the job. He did a good job overall! read more

I had a very positive experience with Arch Plumbing, who we hired to fix a running toilet issue. Good service, reasonable prices, and excellent communications. The owner, Alfredo, responded promptly to my request for a quote on Yelp and was very easy to communicate and coordinate with via both text and Yelp messaging. Arch was able to send a technician out the day after I reached out. The technician - who was named Christian - arrived on time, was good to work with, and replaced the flapper and handle on the toilet. Arch is tech-savvy, and provided automated text updates noting when the technician was on his way and when the job was complete. I also received a bill via email after the appointment which was easy to pay online. Additionally, when I had a question about my bill, Alfredo responded quickly and professionally. Overall, I am quite pleased with Arch Plumbing and would hire them again! read more

Always a class act: knowledgeable, skilled, diverse product experience, honest, and hard working. It is hard to find honest plumbers these days in San Francisco. When they do something, they charge reasonable prices and stand 100% behind their work. When they aren't able to fix something they don't charge. I have used them for my rental properties for years now and they are my top choice plumbers. read more

Enrique with Arch Plumbing fixed our dishwasher drainage issue quickly and effectively.

We needed a wall-mount faucet installed to replace an original fixture. Two other plumbers had walked away and said "wait to you renovate kitchen." But we aren't going to renovate the kitchen for a while and we needed it replaced now. Carlos did it!! They also replaced our gas meter shut-off valve with an earthquake-sensitive unit. I would definitely use Arch Plumbing again. Quick to respond, well-priced, nice guys, good work. A Plus! read more

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I had a great experience with Arch Plumbing and highly recommend. Firstly, Jared genuinely tried to dispatch a plumber to fix my heater as soon as possible - showed he truly cared that I was freezing in my place. Then as promised, Alex came on time and detected the ongoing issue that so many technicians could not figure out before his visit. Took him less than 10 minutes to resolve the problem and get the heater up and running again. Very professional, knowledgeable and friendly! read more

Every time I call for assistance I receive excellent customer service and response times. Very reasonable pricing!

Never showed up to the appointment, never called, haven't responded to text messages. Wasted a day.

I highly recommend Arch Plumbing and Ryan in particular. He was on time and knowledgeable. Fixed our immediate problem and clearly explained our options moving forward. Will definitely call them back if we need help in the future. Ryan is a "keeper"! Thank you. read more

I've utilized Arch for two jobs, one in an apartment I'm renting out and one for my primary residence. Both times the team was super responsive, very knowledgeable, and was able to fix the issues without any major hiccups. Each team member I spoke to was very kind and responsive. Highly recommend. read more

Great service, super helpful, and didn't try and force buying a new part versus fixing the existing part for our water heater. Randy and Marcus were both super professional, quick, and great at explaining the service. Excellent work, thanks guys! read more

Fixed a restaurant water heater same day. Amazing service at a time when getting anything done quickly seems increasingly impossible. Highly recommend. read more

I hired Arch to fix a botched plumbing job (bathroom sink fixture installation) by another company. I'd gotten an estimate from another plumber, who quoted me what I felt to be too high a price. That plumber didn't really take the time to investigate what the problem might be, just said it could be a really time consuming job. Carlos showed up and his attitude was totally different from the 2 previous plumbers - he was actually upbeat and friendly and didn't complain about how hard the job was, like the other 2 did. He actually took the time to investigate the source of the problem, and then explained the possibilities and my options in a way that felt completely transparent and also easy to understand. From the way he talked about it, I felt confidence that this guy knows what he's doing. We'd agreed that I'd go back to the original plumber and have them fix their mistakes (and Carlos wouldn't charge me for giving his assessment), when he decided to have one last look. He identified something that could be causing the problem and was able to fix it, and also finished work left untouched by the OG plumber. I was super happy with the outcome and that I didn't have to go back to the first plumber. Carlos mentioned that he enjoys doing plumbing work and it shows in both his knowledge and attitude. When a service professional explains the causes of a problem and your options for fixing it, your confidence in that assessment depends not only on the words being said but also the attitude of the pro. It's hard to believe a grumpy, unfriendly plumber. Thanks, Carlos, for making a stressful day better and for a way better experience than I expected! You guys are now my go-to plumbers! read more

Had a water heater replaced by Arch. The staff on the phone were very helpful and timely. The technicians were super friendly and respectful of the property. Their price was also significantly lower than the two other quotes I got for the same job. The whole process only took 3 days from initial inquiry, to a site visit for a quote, and then installation. read more

Arch plumbing gets five stars *****. They are very, very professional from the moment the secretary picks up the telephone and answers the call. Right away, questions are asked how can we help!? Questions about the specifics and what they can do to assist you. After checking around, I chose Arch who made an appointment to replace my water heater anode rod. I was concerned at first about the work and she directed me to talk directly to the professional, Alex for further details. I could tell right away that Alex knew what he was talking about from the get-go. I scheduled an appointment, a time was given and Alex arrived in a clean, professional, full size company van within the time frame. When he was gathering his tools, I could tell that this person was fully trained and experienced by the tools that he was wearing on his tool belt - starting with the premium knipex brand pliers on hand. Removing an anode rod is no fun task and takes agility, strength & experience using the right tools. He had it all - and finished the work within a short period of time. He was neat, clean, intelligent and obviously experienced at his work from start to finish. The estimate, work and travel expenses were just exactly what I was quoted from the secretary - $250.00. I would highly recommend Arch plumbing for any plumbing work because they are honest, careful, clean and experienced. Be sure to ask for Alex - he did the job right! read more

I bought a new countertop dishwasher recently and was having trouble installing it. I reached out to Arch Plumbing and they scheduled an appointment the next day -- the other people I had reached out to about this on Yelp didn't get back to me or said they weren't interested in working on a countertop dishwasher. Ryan came out to check on what was going on and quickly identified that the dishwasher had a broken pump and that there wasn't anything wrong with the installation. He was only out for about 20 minutes and wouldn't take payment. Arch Plumbing was easy to deal with and quickly gave me the information I needed to figure out the problem. read more