Don't know what happened to this company. We have used them since 1980's Well they just lost a long time customer. I am sure they dont care as the person who answered the phone clearly didn't. The person who answeres your phone is a representative of your company and if they're willing to let a long time client go and not care there's a problem. There are plenty of other AC companies out there so I will find another one that knows what customer service is. read more

spectacular service and enjoyed the entire experience. They were on time and professional and they were very knowledgeable when I asked questions and they were very affordable and knocked the job out quickly. read more

We have been satisfied with your service for a few yrs now. My husband chose you because he saw one of your trucks, so when we needed service he called the number on your truck. We have been happy with your service since. Now my husband is deceased and I remembered how nice your techs were with my husband, I say this because my husband was always in the middle of things, watching how things were done, I called it being in their way. Now it's up to me, a widow, to trust who does my services and I trust Arizona Refrigeration with my air condition services. Your people who answer my calls have always been nice, friendly and informative. Thank you. read more

Our AC started blowing hot air on Saturday afternoon in the dead of summer. I knew places would be busy and steeled myself for the worst. I described the issue to Brian on the phone and he explained he'd try to squeeze us in - yes, on the same day! Within an hour, Scott was knocking on our door to repair our unit. He quickly diagnosed and fixed the issue (faulty capacitor) and we had cold air again. The price was fair, especially given the speed of the service. Everyone was friendly and professional. I felt taken care of and wouldn't hesitate to use them again in the future. I know it's an especially busy time of year for them and appreciate that they went above and beyond to solve our issue. If our problem was more complex than a faulty capacitor I'm not sure same-day service would have been possible (nor would I have that expectation - not everything can be done immediately!), but I trust they'd respond with urgency to any request, big or small. Thanks so much to Brian and Scott! read more

Used to be a decent company. They wanted to take a new fan motor that they charged me $900 for the month before that was installed on my old unit. The old unit went out, we bought a new unit, it was installed. They left old unit in front yard for 2 days while garbage pickers dismantled it. Never heard a word from them after install. I found a reputable company to service the new unit that was installed. read more

My first experience with this company. I have been very leery of AC companies as many have a tendency to rip people off and find mystery repairs that cost an arm and a leg. This was a great experience though. My AC was still working but being 15 years old. It was due to be replaced. I got prices from three different companies Arizona refrigeration was substantially cheaper than the others and for the most highly rated unit on the market. The personnel all were very professional and knowledgeable and didn't try to oversell me For more than I really needed. I got A 12 year warranty which is two more years than others. And a two-year maintenance agreement at no charge for two years. I would highly recommend them read more

Above and beyond!!! That's how this company cares for their customers. I've been a customer for 5+ years, so I have some history with Arizona refrigeration and speak from past and current experience. Needed service for my son's unit on a Sunday, they were close to his home so they were able to rearrange their schedule and had his unit fixed and back on line quickly and very reasonable. No up charge for Sunday, just good reliable service. Thank you Arizona Refrigeration Great customer service, the technicians are always professional, courteous and clean. read more

I'm so thankful to this company! Friday afternoon our AC quite working (100+ degree weather). I Called the AC service my sister uses and they said they couldn't come out until Sunday late morning. So I called Arizona Refrigeration Service and they were out within a half hour. Scott arrived and found that the fan had gone out in our unit, he replaced it and our unit started working great! Scott was very nice, professional and quick. Will be my service company going forward. Thank you! read more

My A/C quit today and my best friend used this company so I called them. They came out within hours! Wow! If you're lucky, you'll get Dale. He knows what he's doing. More important, he didn't speak down to me or try to intimidate me in any way. I will absolutely call them again if I need help. It's really wonderful to find a company that does a great job at a fair price. Thank you Dale and Brian and everyone at Arizona Refrigeration! read more

Best service. This company may be a little higher in price, but well worth the price. They recently again showed an above and beyond customer experience. I have been a customer for almost 20 years. A " go to " company for your HVAC needs. read more

I have been using Arizona Refrigeration Service for over ten years. They have installed 3 new units for me and have backed the them with impeccable service. They will even make a service call on Christmas Eve. Hats off to Dale, Santos and Steve for my latest installation. This company is honest and professional. I highly recommend them for your indoor comfort needs. read more

I purchased a brand new unit from AZ refrigeration 5 years ago. I was given a 10 year warranty. I have always used them you yearly time ups. This time I was told I have a leak and my warranty was parts only. I was never given any option when they sold my system to me. They quoted me 1500 labor and refrigerant. I asked how long the job would take and was told that it is a 4 hour job. This is a system that is only 5 years old so the refrigerant can't be that much. The technician could not give me a break down on the quote. I feel like the new system was misrepresented in regards to the warranty and like they are trying to over charge me on a 4 hour job. The technician never checked the unit operation before he left and a few hours later I discovered that there is now NO cooling at all. I called them back and they sent another tech out 4 hours later. He discovered that the previous technician had shorted a transformer when he reassembled the unit. Mistakes happen but had he checked before he left it would have been discovered. Update I spoke to a service manager who gave me a big run around on how they have to pay for the parts and get reimbursed. Yada yada. He told me that they charge a flat rate for certain jobs regardless of time required. He informed me that it is priced for the harder jobs and we negotiated a better price. They came out quickly and completed the work. I am still not completely satisfied with the situation or the price but feel like I am stuck since I bought the unit from them. In all fairness I did change the review from 1 to 2 stars only because they did work a little on final price. read more

I recently installed a new Amana AC unit. AZ Refrigeration SVC was one of the 3 quotes I received. Their quote was one of the lowest. I have also been a customer of theirs for about 25 years and have never felt like they have take advantage of me by over selling products or recommending something I don't need. Their service staff is very trustworthy. So I used them to install my new unit having confidence in their company. I was not disappointed! The ARS installation staff was courteous, knowledgeable, and professional! Santos, Geraro and Dale removed the old system and installed the new one in about 9 hours. They and the Crane business were careful when removing and installing the AC units. They didn't leave until everything was working and they cleaned up the worksite. They even swept my garage and removed debris! I was pleasantly surprised how clean everything looked when they were finished. They were very careful not to damage anything! A few weeks later, Dale returned to check the system and make sure everything was functioning according to the manufacturer's specifications. It was no surprise that everything was working perfectly! I would definitely recommend ARS for new AC system installations and maintenance service. I give them 5 stars out of 5!! Thank you ARS staff!! read more

Had an appointment for 8am. Called them at 8:30 to ask if they were coming. Was told they were in a regularly scheduled meeting but was assured he'd be on his way within an hour. Asked why they schedule appointments during their meeting times. Answer: "I don't know." read more

Update to last review 5 months later the blower went out on our fairly new ac unit we purchased in may 2016 from this company for $8000.There is a heat advisory today, its 81 degrees in the house and Im sure will only get hotter.Repair guy tells me no way to get part to fix till Monday.I have babies in the house......this company just keeps getting worst and worst! We have had issue after issue with this company.Stay away!!!!!!!! Ac unit is only 13 months old..... Thanks for ruining our Sunday read more

My ac was blowing hot air on a Saturday! (Of course!) I called at 8:30 am, and was given a 9 to 11am window. Dale was at my door before 10 and had us back in the cool air in no time. And no huge price gouging!! I will definitely use them again if the need arises!! read more

I'm surprised at these negative reviews. We've always had a good experience with this company. Dennis came out last week and he was friendly, professional, and knowledgeable. After he left, we thought we still had a problem so Stephanie (extremely polite) sent Steve to our house within the hour. Steve was also great. Turns out we didn't have a problem after all. All three were very nice to work with and we will continue to use them for our air conditioning needs. read more

We have been customers of Arizona Refrigeration for many years. Their prices are excellent, and their service is simply top-notch. Whether they're doing regularly scheduled system checks or responding to the rare issue with our unit, their service techs and office staff are unfailingly polite, efficient, competent and friendly. They don't push us to buy things we don't need, and always answer quickly and fully any questions we have. I would heartily recommend them to anyone who needs quality care for their heating and air conditioning systems. read more

I am completely pleased with Arizona Refrigeration Service. I bought a new a/c unit 4 years ago with this company. Since then, I have had service agents in my home doing general maintenance calls etc. Each time, the technicians have been great - very personable, know their "stuff" and explains it to my satisfaction. Highly recommend! read more

I have been a customer of Arizona Refrigeration Service for six and a half years and found them to be trustworthy and competent. After a miscommunication last year, Az Refrigeration comped my annual contract. Since then I received prompt and reliable service from their techs to keep my aging a/c unit running well. I immediately renewed my annual contract and plan to continue being their customer. read more

Thank you So much Dale and his team!!!! They did the job in one day and my attic was a mess with 50 years of junk and old duct work. It was a dirty mess and now easy to get in and out of the attic it feel clean and the new vents blow a 100% better already my nest said I have only use half as much Heat!!!! THANK YOU GREAT JOB read more

Our air cond. totally stopped working 8pm Saturday night, July 2nd. We telephoned. By noon on Sunday July 3rd, everything was fixed! This was INCREDIBLE prompt, efficient service...on a holiday weekend! Thanks to our technician, Tom, and the wonderful person on the telephone. We are VERY grateful to you both! read more

Repairman was a nice enough guy but when I did some cost comparison for the AC fan replacement done for us, seems we were charged $200 more than the highest replacement cost I found out there. Likely be going elsewhere next time we need work done. read more

They do a great job maintaining my air conditioner and furnace. When they come they are even nice enough to change my vent filters if I have them. I trusted them to also replace my air conditioner and furnace when age finally got them. After pricing many companies they where the lowest price and offered the best product/brand for my money. read more

I called Arizona Refrigeration at 7am and got a call back around 8:18am on Sunday July 31st. I was told that they could be out between 10A-12N to look at my air conditioning unit that isn't working. I told them my 84 year old parent lives in the house and she must have a/c. They had a job before mine so I understood and was elated they would be able to come out on a Sunday. It's now 3PM and they still aren't here. I called once around 2pm and was told they would be out shortly...that never happened. I've put another call into another air conditioning company that said they would send someone out right away. House is now 83 degrees and a LOT OF TIME has been wasted. Don't believe Stefanie when she tells you they will be out between 10A-12N. There's no way one repair job takes from 10A to 3PM or whenever they're finished. read more

We had a great experience with Arizona Refrigeration Service! One of our a/c units failed and a tech came out the same day. He was up front with the issue and provided a quote with no pressure. My wife and I got a second quote and the earlier AZRS quote beat it by a mile. We ordered our units last night and AZRS arrived at my home at 8am this morning, right when they said they would. The installation crew was professional, courteous and cleaned up after they were done. Besides the new units, you could not tell they were at our home. I highly recommend Arizona Refrigeration Service. read more

It is 115 and 10:00 at night and your AC STOPS WORKING. Thank goodness for Az. Refrigeration! They came out immediately and Charlie fixed the problem. We have relied on them them for years because of their outstanding service. We highly recommend them. read more

This is a great company I have been using for years. Saul Ortega came out because the unit was down and fixed it after a quick diagnosis. I have always found their technicians, honest and ethical. Great company! read more

Dishonest, Chauvinism and Manipulating Customers to sell new units- not a repair service as much as new sales. We have several investment properties. Last year they talked us into a new unit saying savings would be 30% off electricity. Not true negligible. Sold our tenants first to place pressure on us. Last week same thing. Needed lines cleaned and a new pan. Tech charged a diagnostic fee to measure the pan and clear lines. Before looking at unit tried to sell us a new one stating the unit was 20 years old (house is only 16 years old and itwas rebuilt 2 years ago)... Service called saying they needed to measure pan again. Instead of expert sent tech that sold us last unit out to sell new one again. Again, tried saying it was a 20 year old unit and would save 30% in front of tenants to pressure us into a new unit. When we said no quoted 1/2 the price of a new unit to replace a drip pan and clear the lines we already paid them to clear but apparently they didn't. Will never use these guys again. They are into selling new units not maintenance or repairs. The AC works fine. When it is ready we will replace it - just not with these guys.... Update another AC company came and the cost of the pan was $135 in lieu of the $1500+ they quoted us. At least do yourself a favor and get a 2nd Opinion! read more

I could go on forever about how disappointed I am by my experience with them. Left me waiting for weeks because they don't keep parts on hand. Difficult to contact and get a response from. Worst of all the parts that were were not covered under warranty for my brand new AC unit even though the tech said that they were clearly defective from the manufacturer. Suffice it to say I will NEVER utilize AZ refrigeration again. read more

I've always had good experiences with this company. We've been through two ac units, several "the ac's acting stupid" experiences, and yearly maintenance checks together. ARC is my go-to for heating and cooling needs. Today my ac went out at 11:00, I called at 11:15, and my ac was restored by 3:30. They're friendly, reliable, skilled, and fairly-priced. Highly recommend. read more

Dale had come out to do my tune up on a brand new home we bought. He told me that unfortunately he could not run my maintenance due to the fact that I had some duct issues. He showed me photos of where I was missing a Plenum in my attic. Apparently this is the piece that attaches the ducting to the air handler, from my understanding. There was nothing there but falling off duct tape! We added a return to my Master Bedroom to optimize efficiency, fixed a code violation my Home Inspector completely missed (he obviously missed the shotty ductwork too) and added wet switches. The price was reasonable and the work was done wonderfully. I have had other Technicians out to my home to run my bi-annual maintenances and I have been happy with each one. In my opinion your often get what you pay for, pay cheap and get cheap work, pay for quality and get quality. For your HVAC why go cheap?? That is just silly talk!! I can't imagine trusting my system to anyone other than Arizona Refrigeration Service! read more

Their service was prompt, but the whole experience left me with an icky feeling. The worker who came out did not speak with me in a courteous, professional manner. Instead he was condescending and misogynistic. I did agree to have the most urgent problem fixed by them to get the ac running again, because it's still hot outside, but feel that they overcharged us, especially when my husband later did some price checking online. I have the feeling that had my husband been home during the repair, they would have charged us less. I will never use this company again. read more

This company will take a condenser motor that you can purchase anywhere from 90.00 to 150,00. tack it you the price and call it his flat rate. he charge me 686.00 to replace a 150.00 motor. watch of for this guy he will rip you off. I did know the actual cost of the motor till I requested the old part. as I wanted to see what was removed from my AC unit. the Tech brought me the old motor in the new opened box. after the Tech left I decided to research the price. a this definitely made me mad.. DONOT trust this company. you will be sorry. read more

My A/C stopped working on July 6th, I called these guys from Ad in phone book. The technician came out and told me unit was frozen and needed freon. He put 6 lbs in the unit and told me it had a leak and probably wouldn't last (this was as I was writing the check for $479!)... The unit stopped working the NEXT DAY. I called them back out. This time a different technician told me I needed new coils and it would be $3300 !! and take several weeks for delivery.... I called another company and a technician came out and said the leak was so bad he could HEAR it and they should not have put freon in...IT"S AGAINST THE LAW! How can ARIZONA REFRIGERATION SVC be an environmentally friendly company when they intentionally and knowingly do something that is wrong? I am requesting my $479 back and have another company putting in a brand new unit today so I don't have to be a victim again.. They should have just been honest up front instead of trying to get more money from me. read more