Last review was 2018 and I've used Arroyo as my only plumber now. I just had an issue and needed an air gap installed for a new dishwasher. They came in 2 hours (even though it wasn't an urgent issue) and took care of it. Matt always picks up the phone and is great and the people that he's sent out to take care of our issues. They have always been professional, clean up after themselves and he's a good communicator too. He texted when they were on their way. Arroyo and Matt have been great to work with! read more

On time, polite, honest, quick, and willing to check my meter although it wasn't entirely related to the task with no extra charge.

I have been going to Matt for over a decade (often with emergencies) and he comes up huge every time. Super responsive, available, 100% dependable. A+ read more

This company is contracted, and not one we opted to hire on our own. Only giving two stars because of the first plumber. He was nice, professional, kept our place clean, and kept us informed about every detail. I'm sad I didn't catch his name. If not for him, I'd give 1 star. The second plumber came in on a different day. Super unprofessional. He asked me a few questions about what the first plumber did. Sir, you work for the same company. You two should have talked about what was going on. I am not a plumber. After that, he didn't say a word for an hour. He then proceeded to cut 2 different parts of our wall/ceiling out than the other person did without even letting us know what he was going to do. In the process of this, he was mumbling to himself. Not sure what he was upset about, but he was clearly upset since he was swearing in a language I could very much understand. Then he left for 30 minutes without telling us he was leaving or where he was going. Comes back with a new pipe which is fine. But upon installing it, he used our washing machine as a stepping stool with his super dirty shoes and dented our washing machine. He left a mess in our place and all over our floor. He attempted to clean it up, but at that point, it didn't even matter because his dirty footprints were all over the place. He left a mess on our washing machine. Then he left. And for the sake of being nice, I won't post the pictures of how dirty our place was, our dented machine, and him standing on top of our machine. read more

The property management company for my apartment uses Arroyo Plumbing. While they were initially responsive, Matt totally ghosted me and stopped replying. Management contacted him Friday and he texted me on Friday saying he would be there the next day noon to 1pm. 1:30 rolls around and I ask him if he's coming. No explanation, he just says 3-4pm now. I had already cancelled my plans I had that day for the original time so I was already upset. After 4pm, he doesn't show again. Now I reach out and he doesn't even bother replying. I asked management for any other company the following Monday. They got Paul from Waters Plumbing in San Jose. He stopped by that day, called ahead of time, SHOWED UP, and fixed the issue within 30 minutes. read more

This company will attempt to make problem worse and set you up to pay for way bigger and more expensive projects. Tenant reported shower valve leak, PM called Arroyo came on 11/15 to "Service", tbh I don't even know what they did. Later I found out that not only did Arroyo NOT fix the issue, the leak got worse listerally 2 weeks later. Arroyo sent an estimate to PM that "system rebuilt" failed, they need to swap out the entire shower valve system for $1200! This sounds pretty sketchy and immediately raised red flags. I told PM to hold them off and I will inspect the property personally. Upppon inspection I found out that 1. Both hot and cold water shower valves were very loose, so loose that I can easily screw out with my bare-hands easily. 2. Both hot and cold shower gasket screws were also very loose, I can twist them out with both hands. 3. Arroyo's guy that came on Nov 15 did not EVEN switch out the gaskets, which are the common problem for those simple water leaks. 4. Arroyo also failed to spot a cracked valve seat, which I can see with bare eyes after removing the cartridge. I've replaced worn valve seats before, however, this one looks like someone intentionally cracked it with a slotted screwdriver (a very obvious chip on the edge that's not normal due to regular wear and tear). With that tear, it's impossible to stop water from leak, not to mention with a loosely screwed valve. 5. Tenant said that leak got worse after 11/15 visit. How can this "professional" leave on 11/15 with all those above red flags and still indicate that they "Serviced" it properly? In summary, my plumbing issue is a fairly simple fix, just needs 1) a new valve seat (old one is cracked, looks like someone intentionally broke it with a slotted screwdriver, possible Arroyo's plumber on the first service. 2) new gaskets for both hot and cold valve. Those are the simplest and most common plumbing issues for most shower valves. This is a darn 20 min job and I have no problem paying them for the full hour, yet Arroyo maliciously set the unit up for a full system swap for $1200 + previous labor costs, that's a whopping 4 hour $1700+ job that me, an amature, did in less than an hour with $50 worth of tools and parts. I typically let little things go but Arroyo's unprofessionalism and malicious set up pissed me so much that I couldn't imagine the hundreds and thousands of homeowners that they've scammed in the years using similar setups that I had to share this experience! read more

If customer service is important to you... this is not a company that you should go with! Arnold (license 939350) the plumber from Arroyo Plumbing and Drain Company, San Jose, completely lacked customer service. Context: The property owner contacted Arroyo Plumbing and Drain Company (San Jose) to get assessment for a couple of units in our apartment building. We had a scheduled meeting with a plumber (Arnold) on Tues. Sept 7. The plumber (Arnold) stated that he could fix the plumbing issues that day, but we would need the water turned off between 11am to 4 pm. The property owner was eager to fix the plumbing issue and decided to start the work. As you can imagine temporarily turning off the water on severe hot day was not ideal for tenants. I also recognized that it was a hot day, and the plumber had a lot of work to do. However, what I did not expect is to be treated in a rude and conceding manner. Event: I approached Arnold's van to introduce myself as the property manager. The plumber (Arnold) was sitting his car with the engine on. I waved and he rolled down his window slightly... He stated the following "I am on my lunch break" and rolled his window back up. I stood there in disbelief. I asked him, "when should we expect to have work completed in the unit?" He rolled his window down to tell me again "I am on my lunch break" I was taken aback by his dismissive attitude. Shortly afterwards my tenant had asked if she was going to have access to her shower that evening. I shared with my tenant that I would follow up with the plumber as I was not aware what would be completed by 4:00 pm. I approached the plumber (Arnold) while he was working in one of the units. I had asked if the units would have working showers by end of the day? He shared with me that he already talked to the tenant's husband. I was a bit confused by his response. I said, "I am asking you because I am the property manager and I oversee all work activities so that I could provide updates to tenants especially when water is temporarily turned off. Arnold responded "I don't need to talk to you. I already talked to the lady's husband and the property owner" and he turned up his music and laughed out loud. In all the years of working with contractors this interaction in my books would be rated zero. If Arroyo Plumbing and Drain company wants to provide excellent customer service, I would highly recommend not sending Arnold out to do contract work. read more

We use Arroyo often because there's always something happening at the rental properties. Matt is very responsive and can usually have a tech there the same day. In this new era of no-shows and no communication, I really appreciate the fact that Matt always keeps me in the loop and the techs know what they're doing. read more

I was cut off by a male driver in the vehicle number 939350 on May 12, 2022 on 280 North around 10:55am. He then proceeded to follow me on the freeway and surface streets for ~6 miles. I have dash camera and rear camera footage of the man cutting lanes of traffic and going through barriers just to try and catch up to me. This is inappropriate behavior and I will be contacting the police with this information. Me, being a young female, did not feel safe in the slightest and felt like a target of some sort of viol nice about to happen. I was on the phone with 911 while it was happening. read more

Arroyo Plumbing is responsive and easy to work with. Their interactions with me were always prompt and professional. I can recommend them without hesitation. read more

Our bathroom water pressure was SUPER low and there was a leak in the kitchen sink. I submitted a maintenance request to our property manager and they assigned the job to Arroyo. Matt called to set up an appointment. Paul came out the next morning to assess the problem, tried replacing a couple of parts but was unable to fix the water pressure or leak. The following week Matt called and sent someone to fix the kitchen sink. The faucet was replaced and the leak was fixed. Paul came out after the holiday to try to replace the faucet in the bath tub but it was unsuccessful. Turns out there was blockage in the pipes and they had to send Arnold out to fix it. Today, Arnold came early, took a look and went to the store. After 2 hours the water pressure was fixed, new faucet put in and the work order was complete. During the entire process Matt and I were in constant contact via email, phone and text. THANK YOU Matt, Paul, Arnold and staff for the super friendly service, patience and job well done! I would definitely recommend Arroyo to family and friends. read more

Reviewing my Records for 2020, I came across two issues with this Company that should paint the picture: 1). I paid $155 to incorrectly replace the Valve and Flapper on a Toilet, a repair that was later re-done by another Vender for less than half the price. 2). On another repair, a $200 quote ended up being $650, as the price seemed to escalate until I objected (my brother was in a medical crisis at the moment of negotiation, so my priorities and attention was elsewhere). These prices were negotiated by the "Manager" sent onsite to evaluate the work that needed to be done. In both cases, I overpaid significantly for the work that was performed, and in the first case, the work was substandard. No need to complain to the Company- the Education I received to Vet venders before using them was worth the overpay. read more

I'm writing this review after I've gotten over my initial shock & disappointment at how this whole episode happened & now I can honestly say it was a 2 star experience. The initial consultation went ok. So we decided to engage him to fix our leaky shower. Instead of calling us back to schedule the 2nd consultation/follow up - after a few days, we decided to call the office to ask for a date. On the arranged day, the guy arrived late. The appointment time was between 11-12, but he arrived at 1pm. The guy was friendly, apologetic & honest about the fees (hence, 2 stars) But it was apparent he did not have the right tools for the job. He had some-kind of fruit / kitchen knife and other "miscellaneous" tools in his bucket to scrape off the hard-water muck in the pipe. He would apply the caulking/silicone around the shower handle, but it was blobby and inconsistent. Also, he was working inside our travertine & marble tiled shower. His tools would constantly bang against the stones & now I believe there are some damage on the natural tiles, - which as a homeowner, you will forever be haunted by. When he was done - nearly 3 hours later, the leak stopped. But we did not test the flow (our mistake), and he left for another appointment. When we did try to shower that night, we realized the Hot and Cold water was reversed. Single-handle showers starts with Cold water & as you turn the handle, the water gradually gets to Hot. But he installed it completely the opposite - it started with the Hot and then to the Cold. BIG FAIL! We cannot recommend this plumbing company. read more

I realized my hot water heater was leaking on Sunday evening. Of course the heater is located in by basement which is full of #% . . I called Arroyo Plumbing and was told nobody could come out until Mon. morning (-1 star). Considering the leak was contained to one corner of the basement and it was far from flooding I thought I could wait until the morning. Besides it would probably take me that long to move my #% out so they could have access to the heater. The next morning they did not call at 7:30a.m. as promised (-1 star) so I called them around 8:30. Matt the owner answered and was super nice and was aware of my situation and said I was top of their list. He had someone out within the hour to access my situation. As I expected, my hot water heater had seen better days and had to be replaced (usually 10 year lifespan and it was much older than that). Arnold was the technician and was super great. He diagnosed the problem and even offered to re-run my ice-maker line (that was attached to the heater) to a more convenient place under my sink in the kitchen (+$160). He had the entire job done in about 3.5 hours ($1200 for installation of (40gal. new/removal of old water heater). He even offered to help move some boxes and he helped me with a minor problem I was having w/ my basement door (+ 1 star). Moderately expensive, necessary, super helpful, quick turnaround. Great Service! read more

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When my hot water heater broke I called a few plumbers to see who could come out most quickly. It was already after-hours when I left messages, but Matt at Arroyo called me back after dinner. Early the next morning he called to confirm a tech could arrive at 9:30am. The plumber sent to our house did a fine job, was courteous (and wore a mask for Covid the whole time), and left no mess behind. I thought the price for the work was at the high end of fair but, hey-- before the cheaper guys even called me back, Arroyo had the job complete. read more

My wife and I contacted Matt at Arroyo Plumbing to inspect/repair/replace a leaking kitchen faucet. We were referred to Arroyo by one of my wife's coworkers who was very happy with them. Our experience was excellent. Called Matt on Tuesday and he scheduled someone to come out the following morning between 9am and 10am. Matt contacted me at 9am sharp and told me that the tech, Arnold, had arrived. I really appreciated that because it was less time that I had to take off work. Arnold took a look at the faucet and recommending replacing it rather than repairing. He provided me a reasonable quote up front and then went to work. He was friendly, professional and expedient. He was in and out in less than an hour. We were very pleased with Arroyo and highly recommend their services. read more

I had a leaky pipe going from my kitchen sink to the sewer and it was causing all kinds of problems. They were able to come out and evaluate it, and then fixed it that day! I'm super happy. They're still professional and personable. read more

Arroyo Plumbing are absolutely fantastic and since we have only owned our Willow Glen house for a year, they're practically on my speed dial. We've had rather major work done on the house, and they have done everything plumbing-related from complete replacements of several toilets and complicated sink/wallmounted-faucet installations, general repairs and plumbing (clogs, drainage problems, part replacements) and even helped us with our indoor fountain issues when it nearly flooded the ground floor. I think we must've had about a dozen visits from Arroyo since moving to Willow Glen a little over a year ago. They're really good about their time-windows, even when I frantically call to schedule an impromptu visit because of a leak or whatever it is we have going on that time. They're very punctual when I schedule in advance, alas if it's one the above-mentioned 'I need you guys here today, now' things, then they do their possible best to fit me in and be on time and usually are. It's mostly been Arnold who's come over, he's a true professional, always efficient with time, quick to explain the problem and what he'll do to fix it and very polite. In fact, he was just over to fix a dishwasher draining problem and to install a new part for our 'Sensate' faucet. read more

Superb quality work by plumber Arnold. Super efficient and professional. Will definitely call again next time I need plumbing repairs.

Had a very slow kitchen drain. Paul came out and gave free estimate. He spent over an hour rooting it out. Extremely friendly, professional, and helpful. Cleared the line to the sidewalk. Cost was the original estimate of $125. I highly recommend him and his company. read more

I called on a Thursday to get an estimate on replacing the main waterline for our house. Matt ( the owner) sent someone out here within the hour! Justin gave an explanation of how services were going to be conducted and what materials would be used. They scheduled us in for the following Monday, and now my leaky sidewalk is no longer a problem. Thanks Justin, Tim, and Matt! Excellent Service, competitive pricing, and friendly people! read more

had a plumber attempt to fix a leak from bathroom ceiling and made the issue worse and plumbers did not follow through with coming to their appt. read more

We have used Arroyo Plumbing to clear our lines about every two years. I try to be proactive with it but this year - we had a back up that needed clearing just a few days prior to Thanksgiving. I was given a window of 9-11 tomorrow but I they called at 2pm today saying they are in the area. Wonderful - it was perfect timing. They cleared the bathroom / kitchen drains, found a leak under the kitchen sink and fixed it - all for the original estimate. I'm so thankful Arroyo Plumbing is so trustworthy, responsive and professional. I'm also very happy this didn't happen on Thanksgiving morning! read more

I really, really don't like writing negative reviews, but I feel obligated to write this so that the public understands how this company works and the poor service they provide. I chose to contact this company due to the 4 stars on Yelp, but honestly, I don't know how they have anything but 1 & 2 stars. I called Arroyo Plumbing on Tuesday and ask the person (Matt) if he could come out on Wednesday to provide me with an estimate on identifying and possibly splitting a gas meter for me. He was nice on the phone and said that he'd come on Wednesday at 4pm. Wednesday 4pm came along and no one showed up, so I called. They eventually sent over a man (not Matt), 40 minutes later, to take a look at my gas meter. This man had no idea why he was sent to my location - apparently no one briefed him on the job. I was a bit irritated that he was late, it wasn't Matt (who already knew my situation) and he wasn't able to provide me with the estimate I needed. But he was nice and he offered to schedule me an appointment with Matt on Thursday at 4pm. Thursday 4pm came along and no one showed up, so I called (sound familiar)? The rude man who answered the phone said that Matt wasn't there. I told the man that I had an appointment with Matt at 4pm. The rude man said "Well he ain't coming." I was very surprised at his tone and that my appointment was missed. I had driven down from San Francisco a 2nd day in a row, for another disappointment. Then, the man offered to meet me on Friday at 2pm. I accepted the appointment and asked him to please inform me ASAP if there were any changes. Friday 2pm came along and no one showed up, so I called (sound familiar)?? The rude man answered the phone and said "Ya, I'm supposed to meet you". I told him that it was already 2pm and I was waiting for him. He said he'd come right away. He did come right away... and had no clue why he came. He had no idea how to help me with the gas meter. After 3 days of discussing the situation with this company, did no one COMMUNICATE with each other?? Needless to say, I was quite frustrated. This man asked if I'd like to make another appointment. In my mind, I said Hell No. In person, I just said no thank you I'll call you if I decide to move forward. Long story short, I am very disappointed in the customer service, lack of communication and a COMPLETE waste of my time. Do not bother with this company. **PS: The only reason why I gave 2 stars instead of 1 is because Matt was nice on the phone and the first guy was nice in person. read more

They really came through for me! Neighbors on NextDoor kept recommending Arroyo, so I called them at ~1 for a backed up toilet. At first they said the plumber will be here between 4-5, but when I called at 5 to inquire said he would come later, they were not sure when, but he would most definitely be there at my place that day. At 7:45 I gave up hope and left a disappointed voicemail, and I was so pleasantly surprised that at 8:15 the plumber did arrive! It took him about an hour to get the job done, and I appreciated it so much that he's working that late. The reason I deduct a star is that I was charged $145, and on reviews posted a year ago I see they charged $125. I feel that's a rather steep increase, but to be honest, I don't know what the going rate for plumbers is. read more

I had to take a couple days to clam down after this experience. I noticed that the tub was draining slowly and when I flushed the toilet water would come out of the base. I cleaned up the water and called Arroyo. The guy they sent was nice, but he caused a huge mess that I'm still cleaning up, two days after he snaked the line. Our drain cleanout is located in our garage. The plumber opened it up and showed me all the grease and crap that was causing the issues. He snakes it for a while, then tells me to go into the house, flush the toilet and run some water in the tub. Only, he doesn't cap the drain cleanout. Now my garage is flooded with grease and sludge. You can't imagine how livid I was. I had to walk away. Meanwhile, he goes into my house and tracks grease and sludge all over the kitchen, hallway and bathroom. Snaking the cleanout didn't work so he takes off the toilet and snakes it. He calls me into the house and says, "Look at this." He's holding a gnarly, decaying tampon. Classy. Anyway, he snakes the toilet, puts it back on and apologizes for the mess in the garage. He starts spraying the sludge/grease with a hose, which is getting all over our stuff. He can't finish spraying it all the way out of the garage b/c he only has a 10 foot hose, also he'd be there all night doing cleanup. I was hesitant to even cut a check, but I did knowing that I'd be spending hours cleaning up the garage. After he leaves I go into my house and notice that he didn't even clean up the sludge he tracked through the kitchen and hallway. Then I look at the bathroom and it's a complete mess. Greasy hand and finger prints are all over the toilet. There are a couple decaying tampons and shards of toilet paper on the floor and greasy foot prints in the tub. He just left it like this. Is this standard? It took me and my wife an hour to clean up the bathroom and get the garage in good enough shape to park our car in it. The next day I spent another hour cleaning up the grease/sludge under the wash basin and washing machine. Today I'm going to tackle moving our freezer and cleaning under it, not to mention cleaning under all the shelving racks. This is the first time I've had someone snake our sewage line. Again, is this normal? I can't believe these people are still in business. read more

Called this place to get my drain cleaned out. Jerome was an awesome technician and had my clog cleared out in about 10 minutes. What's even better is that he showed me a cool trick to clean out my garbage disposer without any chemicals. *Run your garbage disposal and fill it with ice. I mean lots of ice. Then once it's full of snow (crushed ice), run the water. Basically, this will freeze the gunk and drain with the water. I do this every night now and it works wonders. No more smell. If you ever call them for service, ask for Jerome as the tech because he is awesome. read more

It amazes me how there can be such extreme differences in peoples experiences with the same company. I can only go by how mine went. From the call with Matt, who was professional, informative, & quick to please, to the work by Paul, what was a potential disaster turned into a positive solution. With the big storm predicted for today, I called yesterday about 11am to have someone snake the drain in my atrium (outdoors in the center of my house). It had been slow draining during the last heavy rain and, if not cleaned out, could result in rain flooding into my kitchen & bedroom. Matt said he'd have Paul come out ASAP and sure enough within an hour he was there. We discussed the situation, he made a couple of suggestions the then began snaking the 70+ feet from my atrium to the drain exit at the sidewalk. Although I'd had it snaked last year the guy didn't have a full 100 ft coil so must have missed a good portion of the line. Paul snaked my line THREE times until it was flowing free. He took the time to show me a small pump that I might buy to keep in case of emergency (if the rain was coming down so hard even a clean drain couldn't handle it). I had already bought one & he took a look at it. Paul was here about an hour and charged me their hourly rate of $125. He was very pleasant & did not act like he was too rushed to take the time to do the job right the first time. As I sit here typing this, the rain is coming down hard but I have the peace of mind that my drain can (and is) taking the full volume of what three pitched roof sections are dumping into my atrium. read more

I hired then to fix my leaking water heater last last year. Yelp reviews were good and they were first to come to our house on friday night. However next day the drama started. They said since its saturday, they can't buy the water heater at their supplier. Asked me to buy the water heater at home depot and meet their contractor there ! What a hassle and inconvenience ! But I needed it fixed and didn;t have a choice. Never buy the water heater yourself, because now any problem with water heater itself becomes my problem, not theirs. So this is good ploy to avoid performance or other issues with the water hearer after install. Then they send a incompetent plumber, named "Thanh". He can't speak English well and did a shoddy job in installing the water heater. Thank God a more experienced owner of the company was there as well and he did fix his problem and did a good job in removing and installing the water heater. But the next week we had water leaking again from the TOP of the water heater. Called again and Thanh did come quickly (looks like he doesn;t have much work :-) and had to tighten the interconnects. Why was this not done the first time ? This year we had a leak again ! Called them again and they said he need to change the top hot water connected. It was not covered by warranty and they charged be extra $120 to fix it. We still don't have long running hot water in the master bath. The problem is probably the new water heater that was installed has only 36K BTU compared to my old which had 60K BTU. I wish Arroyo should have warned me about the lower power of the new water heater. Its still 50G so it should still work for 2 or more showers. But since I bought the water heater myself, I am stuck with it ! If Arroyo has bought and installed it then I could have asked them to replace it since I asked for an "exact replacement" and I didn't. read more

I can't emphasize enough how fantastic Arroyo Plumbing's service was today (so happy with Ed and Tranh's professionalism). We are leasing a townhouse in San Jose, and the house itself has already been having issues. Imagine our frustration when there is yet another issue: we find that water is leaking from our kitchen ceiling (which we found out later was coming from one of the bathrooms upstairs). Matt(the boss) called me because our property management called him to get an estimate. A different company had already come out to take a look, and I guess the property management made accidentally contacted him again (or something like that). Even though I wasn't a client, Matt took the time out of his day to text me the phone number of the property management guy so I wouldn't be confused and without a specific contact. Turns out Arroyo DID end up being chosen to do the job, and Tranh came over to scope out the work. He was very sweet, came at a late hour since me and my housemates weren't available until after 7PM, and took pictures of the damage. I spoke with Matt shortly after, who explained what would be done the following day. Today, Ed and Tranh came by around 7 again and surprisingly finished the job in around 2 and a half hours! My housemates and I were expecting it to take at least until midnight, if not a few days, but were so pleasantly surprised when the issue was fixed. They'll be sending over someone to patch up the water-damaged ceiling tomorrow, and we're so relieved ! Thank you Matt, Ed and Tranh for your polite, sweet, professional service! read more

Not 24 hours service first of all... I called & someone did pick up but just said we're closed & please call tomorrow after 8am. My recommendation to owner, change the business hours here. I cannot use someone who provides incorrect information in any form. read more

Arroyo has been providing plumbing services to our family for over a decade. Matt and his team are amazing! Not only will you receive a quick response when you call, but the team will do their best to be onsite to resolve your issue as quickly as possible. Whether it's a large or small issue, arroyo has always been able to fix it! read more

Lucky me. 8 hours before my holiday party and my toilet stops flushing. Mind you, this is the only toilet I have downstairs so if one of my guests accidentally used it, let's just say it'd be a 'crappy party' (i had to say it cause i'm of the age where puns seem to be funny and ironic). In any case, I had just had the same toilet fixed a couple of months earlier by EJ Plumbing for $135 (who only has a 30-day warranty on their services) and was bummed I'd have to fork out the same amount of cash within such a small timespan. Luckily I got into contact with Louis at Arroyo Plumbing and told him of my situation. How I had just gotten the toilet fixed for $130, etc.. (someone cue the guy somewhere playing the saddest song on a tiny violin), and instead of sending someone over which would cost me over $100, he walked me through how to fix the problem on my own. He patiently waited over the phone and while explaining to me exactly what was going on (even describing the parts of the toilet and what they were generally used for), until my problem was fixed. I haven't written a review on Yelp in awhile, but this tremendously generous 'gift' can't go unrewarded and shared with the Yelp community. If you're looking for an honest plumbing company who isn't out there to rip you off, I whole-heartedly recommend talking to Louis. I also want to add that this was over the weekend (today is a Saturday), and he obviously took his personal time to help me (I heard a baby in the background). Thanks Louis so much!!!! read more

I called on a Sunday morning and was able to get a same-day appointment. They lose a star because the plumber was an hour late and I didn't get a phone call from the company. We had a rough phone connection in the morning and he copied my number down wrong. Aside from being late, everything went very smoothly. Our bathroom sink and shower were backing up and draining very slowly. He cleared out both with a wet/dry vac and a snake and we haven't had any problems so far (this was last weekend). If we do, they have a 30 day guarantee on their work and would come back out for free. The whole thing took less than an hour. Our plumber was professional and cleaned up the mess that he made. The price was a very reasonable $125. I will absolutely call Arroyo again if we are in need of plumbing services! read more

It was our first week in a newly flipped house and after doing laundry our toilets suddenly wouldn't flush! I contacted Matt in a panic on a Friday evening and he listened, identified the likely problem and sent someone over right away. After the initial problem was resolved that night, Matt contacted me again the next weekday to come out and inspect further. The work needed on my end was minimal and he completed it sooner than expected. He also gave me great instructions for what needed to happen next with the city. He was such a great help - and he eased my panic! He was so proactive and responsive and he even text me pictures of the work that was done! Finding a great plumber is important - I highly recommend Arroyo plumbing!! read more

This morning, we found out the kitchen sink was clogged. The husband called Arroyo based on the recommendation of a neighbor. He called at 1pm. The plumber arrived at 3pm, which was a lot sooner than we expected. Jerome arrived, looked at the sink, went back to his truck to get some tools and a wet-vac, and he went to work fixing it. He told us some really funny stories while he was working. When he completed the work, he showed us tips on how to prevent future clogs. He did NOT want us to buy any more Drain-O and Liquid Plumber. We are very happy with the service. Jerome was great! We would definitely call Arroyo again. read more

Arroyo was recommended to me by another plumber if you can believe it. Justin was the supervisor in charge of replacing my water main. I'll leave out all the details but basically he gave an estimate and stuck to it even though we had a few small changes. He didn't nickel and dime me like some others may have done. The job was done very well as far as I can tell. read more

My kitchen sink backed up while my dishwasher was running overnight; the yukky water came over top of my double sinks and into my kitchen. Ugh. A friend referred me to Matt at Arroyo. Not only were they available to come out the same day, but they were a little early, and, as I found out, waited in the car across the street! I came out to find them waiting and invited them in. What a treat to have them available, and on time! Harold was the service man who came out. He ran the snake through the clean out under my kitchen window. He came in and ran the water, for much longer than I thought necessary, but good thing he did, because it wasn't quite all clear. He went out again and ran the snake once more, and then it was cleared. Very personable, even tried to make friends with my little yippy dog! He's a little one and tends to bark to hide his fear! He also like to run behind you and nip at your heals! Harold was very sweet. Thanks for getting the job done so quickly and thoroughly! Really appreciate it! read more

I returned home late on a Thursday night to find that the SJ Water company had turned off the water at the meter. Surprise! First thing this morning after sorting out that I had a massive leak somewhere that will result in a $3000.00 water bill. next week. Drat. Found these guys and talked to Fran (I think, sorry lady if I misheard you on the phone, I was a tiny bit frazzled) and she took excellent, swift care of me. She promised, at 10:35am today, that someone would be out to look at it within 2 hours. Right on the money, Tim knocked on my door. Very nice man. Professional, kind and he didn't seem to mind me hovering and asking a ton of questions....galvanized piping, PVC, whatcha doing? Why ya crawling there? He answered all of them nicely and he persevered, digging in the mud and finding my gusher to the irrigation system. He also figured out that I didn't need to fix it immediately, but could turn off the source to contain the problem. I could de-smellify. :) Plus, all this great service under a free consultation/estimate. In addition, Tim explained what the ultimate fix entailed and how much (generally) it might cost. I highly recommend these guys. Despite the enormous bill I'll have to pay to the water company, it could have been so much worse and the folks here at Arroyo minimized the amount of distress I experienced. read more

I would not want to be in this position again. I had a problem with my plumbing; blocked pipes, I assumed, since I wasn't getting water in one or two of our pipes! Arroyo Plumbing & Drain sent out a plumber to fix it, but when they got here, they determined that some of the pipes had corroded resulting in blockage and a lot of it couldn't be repaired but had to be replaced. Since I didn't know much about it, I agreed that the pipes should be replaced with new ones, and this they did. They worked quite well and got the job done, but after a few days I noticed a few wet spots along the walls, we had a leak! From one problem to another! At least I was able to contact them and they were able to rectify what happened. read more