ARS is expensive. HOWEVER, the work is great , they are on time, on schedule, high quality, above and beyond, but yes, the prices are on the high side. We have used them at our home and our business, and they have never disappointed. Tom was amazing when he stepped in to resolve an issue with installation, and Adam was great scheduling the whole process. If you have to have it done now, and done right, they are the people to call. However, If you need it done "whenever", and you are looking for a lower price point, then you may want to consider other choices. read more

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I hired ARS through Lowe's installation services for a new $7,000 tankless water heater installation. During installation, ARS re-used an old drain line that was not rated for the acidic condensate produced by tankless systems. Three years later, the corroded line leaked, resulting in $5,000 in water damage to my home. Furthermore, while the manufacturer honored the product warranty and shipped a brand-new replacement unit directly to ARS, ARS is currently refusing to release or deliver the manufacturer-provided heater to me unless I pay them an additional $2,500 in labor/replacement charges. I cannot recommend ARS due to their improper line installation and refusal to hand over a manufacturer-issued warranty replacement without excessive fees. read more

Note: As I write this, my AC is out for the 3rd or 4th time since ARS installed it. My experience with ARS has been bad from the start: high-pressure sales tactics, overpriced equipment, shoddy work, and poor service all around. In 2020, we paid around $15k to get our full system replaced. They pushed a Carrier unit on us because it's a premium brand and supposedly very good. I had buyer's remorse before they even showed up to do the install. When they came to do the install, it took over 12 hours, and when they were done (around 11 p.m.), the AC didn't even work. They eventually got it going but had to run some inconspicuous new wires outside. The new Carrier unit didn't live up to the hype and wasn't any better than our old AC. Because they replaced the plenum, the airflow wasn't really correct, and we had to call them back out a few times to adjust it. Eventually, I got tired of calling and just accepted that they don't know what the hell they're doing. In the five years we've had this unit, the capacitor has gone out multiple times. The first time ARS came out to replace the capacitor, they charged us $400 (it's a five-minute job, and the part costs around $5). Another time, the fan on the compressor went out. The part was under warranty, but the repair still cost over $800. The final straw was in August 2025 when the compressor went out. Even though the repair would have been under warranty, I didn't want ARS to come back out, so I called another company because I just don't trust them at all. The compressor was under warranty for the part but not the labor. A different company replaced the compressor, and while the labor charge was high, it's a big job. The new compressor never really sounded right, but I didn't want to pay to get it replaced again. Now, less than a year after the compressor was installed, it's gone out again. So even though it's under warranty, we're looking at another $2,000+ bill and days to weeks with no AC. The main point is this could have been avoided if I had just kicked that salesman out of my house in 2020. Don't make the same mistake. read more

ARS / Rescue Rooter - This is what they tried to sell me when they came out to replace the capacitor - Heating & Air Conditioning/HVAC Near Me - Houston, Texas

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They operate like a scam. Sales guys simply won't leave my house, he spent 3 hrs. After few months, I gave them another chance, second guy still took 2 hrs. They try to pressure you into getting into a contract with ridiculous prices. Costco (AC contractor) quoted me = $17500 Approx Carrier company recommended (AC contractor) = $16900 approx ARS Price: $60,000 (10 yrs subscription model) Or $45,000 regular payment model. 60k vs 16k for same AC system. read more

they harass you with phone calls, and if you finally cave in, they try to rip you off by telling you that you need parts and labor that you don't. buyer beware as they just tried to rip off my car elderly, widowed mother. I'll be reporting these people everywhere I can!!!! read more

I met there sales guy inside the Home Depot . $500 for a new capacitor. I declined the service before leaving he stuck a duck tape on my ac drain plug so it can overflow which it did . read more

I scheduled them for a valve leak issue on Saturday, June 27 between 12 & 4 PM. The company texted that I was still on the schedule closer to 4pm. I called @ a little after 4pm and was told they were a little behind. At around 5pm I received a call from them letting me know they were not going to make it and to reschedule and that they now considered it a service emergency. Of course I could have called someone more reliable. I was lucky I found someone who showed up and did a fantastic job, 1-800-Plumber+Air in Pearland. The technician did an amazing job, thank God! I would never recommend ARS to anyone. read more

For three consecutive seasons, your company has reached out to schedule a seasonal check-up on my air and heating system. On all three occasions, your technicians failed to show up at the scheduled time. In most of these instances, I received no phone call, no explanation, and no effort to reschedule -- simply a no-show with no accountability. What makes this even more frustrating is the larger context: I purchased a brand-new, complete HVAC system from your company. That was a significant investment, and I made it with the expectation that your post-sale service would reflect the same professionalism and reliability your sales team demonstrated. Unfortunately, the service I have received since installation has fallen far short of that standard. I am asking that someone from your leadership team reach out to me directly to address these repeated failures and discuss how your company intends to make this right. I remain open to a resolution, but I need to see a genuine commitment to follow-through before I can continue to trust this company with my home's comfort and safety. read more

We are now on the 15th scheduled visit. Still no working AC. They are however asking for more money. I've taken off work 4 days my husband 5 and they still continue to last minute reschedule. This company is garbage and frankly that's an insult to garbage. read more

Instalación went well Good job competitive price First service visit was a disaster supposed to be 10-2 no show Next day fine I'm giving a five because I was so pleased with the process price and result of puchase Candace on the phone and Axel on the installation read more

Henry was fantastic!!! He came right on time, was clean, courteous, and professional. He went above and beyond cleaning, and caring for my AC equipment. I received a list of what was required for repairs, without being pushy, and showed exceptional value for my money. I highly recommend them for servicing your equipment for summer/winter. read more

DO NOT USE ARS Rescue Rooter. This company tried to scam me out of THOUSANDS of dollars. I called because my AC stopped working, and somehow I was being quoted almost $20,000 to replace my entire unit. Then suddenly the price magically dropped to $15,000. Huge red flag. I was also quoted around $1,200 just to replace a capacitor and contractor. We bought the parts ourselves for $40 and had the AC running again within 30 minutes with ZERO issues. They also pressured me HARD into financing, trying to rush me into signing documents before I had time to think. When I canceled, they acted like they would "handle everything," but thankfully I actually read the paperwork because additional cancellation forms had to be signed and sent to the finance company. If I hadn't caught that, who knows what I would've been stuck with. This company feels incredibly predatory and greedy. Please get a second opinion before letting these people touch your system or your wallet. Absolutely terrible experience. read more

ARS is expensive and the work is NOT great. they saying anything to get your job and after you pay, you can find anyone to talk to anymore. very disappointed, stay away! read more

For a company recommended by The Home Depot, the level of customer service I experienced was extremely disappointing. I was referred to ARS Rescue Rooter while leaving the store, which initially gave me confidence--after all, you would expect a large corporation like Home Depot to only partner with reliable vendors. I scheduled an appointment on Thursday for the following day (Friday) between 6 PM and 10 PM. Around 9:30 PM, I received a call saying they were running behind and needed to reschedule. I agreed and chose an earlier time the next Friday from 10 AM to 2 PM, thinking that would avoid further delays. Unfortunately, that was not the case. At noon on the rescheduled day, I received another call saying they were behind again and that rain might impact the appointment. I was asked if I wanted to reschedule--again. At that point, I declined. After already experiencing multiple delays, this showed a clear lack of reliability. I waited until after 2 PM--the end of my scheduled window-- to write this review and, as expected, no rain! At this point, I would not recommend this company to anyone, and I question why Home Depot continues to refer them when their ratings are so bad. In hindsight, I'm actually relieved they never came out to my year-old home given the level of service I experienced. read more

No issue w/ a specific location, but with ARS as a whole. Wednesday at 3:30 pm the drainage line for the condensate pump began to leak which was possibly due to clogging. I also needed a tune up which I was told having the drainage line clean was included in a tune up. I schedule an appt between 6 pm - 10 pm that day. By 4:20 pm they called to tell me it needed to be a scheduled because they like to do tune ups "while the sun is still out." I schedule an appt for today between 12 pm - 4 pm. I call at 3 pm to confirm if I was still on the schedule to which I was told I was for that time and would receive a call when they were on the way. 10 min later I get a text saying my appointment was moved to 6 pm - 10 pm. So, I call back and the lady I spoke with (different person than before) told me they didn't even have me on scheduled and that she couldn't pull up the request. Terrible! read more

I purchased a brand-new AC system from ARS on August 20, 2025, and I am extremely disappointed with the experience so far. A system this new should not be giving me constant problems, yet I have had to make multiple service calls since the day it was installed. I've dealt with issues ranging from loud noises, refrigeration line problems, electrical malfunctions, and even a drain pipe that wasn't finished correctly. Now, less than a month after installation, the system is not cooling at all. I trusted ARS to provide a reliable AC system for my home, but instead, I've had nothing but frustration and inconvenience. For the price of a new unit, I expected quality and peace of mind -- not repeated breakdowns and repairs. At this point, I cannot say I am satisfied with ARS or this system. read more

Received a letter in the mail offering a hvac tune up. They had an opening Friday morning. The tech matched the person in the email. He was friendly and informative. This visit took 85 minutes compared to last year. First flag, he asked me to join him may the table for the results. He was still writing the receipt. I brought to his attention, I'm actually working and to give me a total which should have been $69. His 3 recommendations ranged from $3200 to $5200. The kicker was a $1500 home freshener unit. I told him twice I wasn't interested. He proceeded to ask why I thought of the price..... Naturally this was overpriced and beyond taking advantage of a customer. For the above prices I could have purchased a "new unit". I explained three times, I would only pay for the tune up not the other items. I have received numerous emails from ARS and tonight I received an invoice for a $99 diagnostic fee. Who does this?? I will call Monday to voice my complaint, along with contacting the BBB. Do not use this company. Obviously they are comfortable with this practice. Very disappointing read more

Beware of this company as they cost me an additional $1.7k due to interest from their financing. They will tell you they set up 0% financing over so many months, yet after a year of services you find out you are on a 10 year payback plan where your payments don't start until after the 0% interest payback period where you will think your were making payments the next month for big purchase services. Don't do what I did by just signing stuff regardless of what they tell you as this company does criminal stuff which I found out a year later. ARS cannot be trusted and you need to closely monitor your bank account along with monitoring the whatever you set up with them for payments. Their plans are designed to set up auto payments after the 0% interest over X amount of months so you start your first payment with interest yet that's not what was sold and presented. Heed warning as of 3/5/26 doing business with this company. read more

Extremely disappointed with AR Rescue Router. They canceled on me at the last minute two days in a row for scheduled equipment servicing. I rearranged my schedule twice expecting them to show up, only to be canceled on with little notice. Poor communication and unreliable service. If your time matters and you need dependable support for your equipment, I would look elsewhere. read more

Don't call this company, this is just a google ads paid for business to generate a customer funnel- for any major plumbing they are exactly 10x of any local small business - they had quoted me $67k (yes $67,000 for a 54' new line of plumbing and a supposedly soooo needed 100' of liner) I had called 3 other licensed plumbers , all quotes were $4400-$4800 and the "oh so needed liner " on the second portion of my line turns out to not even be the actual Line my house is using - after 3 actual licensed companies came out. Please be careful with these franchises and their gimmicks leaving people with $20-$70k bills in very sneaky ways they also write their contracts - not sub totaling and leaving billing lines open to interpretation I guess so they likely lien your house if you can't dish out $70k on the spot. Very dangerous - always get 3 quotes and also always call a local, licensed plumber , not Wall Street owned franchises . read more

Jesus Urdaneta from Webster location is a great plumber. He was a great help and responded quickly. Recommend highly.

A/C unit had an issue. They came to diagnose it and quoted me double what market value is. When I said I want to get a second opinion, they went on a 2 hour sales pitch trying to force me to make a decision on the spot. Waste of time. They are trying to rip off the customer. read more

March 3 2026 ARS had a service special. Tech came on March 3 and stated after inspection a capacitor need replaced. ok to replace and charge 250 dollars. Within a month had same trouble. ARS sent purported supervisor. He checked and said attic unit need to be replaced. After he left had leak in ceiling. Tubing was leaking by drain pan. Two different diagnosis only thing in common they wanted to sell new unit. After last tech left problem worser. The unit was running before he checked. Now won't cut on. Now I have to pay for another company to come. No way will I let them check anything again. Rip off read more

If you're considering ARS Houston for an HVAC installation, don't. They completely failed to live up to their promises -- both in product and service. In 2023, I needed a new HVAC system. Home Depot referred me to ARS, and their pitch sounded great: cutting-edge Carrier Infinity system, multi-zone comfort, UV light purification, attic humidity control, etc. I agreed, mostly because they offered financing, unlike the smaller contractors. They quoted me $37,000, promising a full home overhaul -- new vents, foundation, drainage, and more. In reality, they reused much of my old setup, overcharged for basic parts (the UV light and solar fan can be found online for a fraction of what they billed), and failed to deliver the multi-zone system they promised. The system failed to cool my home on day one. They didn't respond for a week. When they did, they added four vents and acted like they were doing me a favor. Nearly a year later, the system still underperforms. When I called again, they said the valves were going bad and wanted $3,000 to fix it. Even though Carrier offers a 10-year parts warranty, they tried to charge me $1,800 to "cover their tech's time" -- a wildly inappropriate justification. As an engineering manager myself, I know the difference between internal cost metrics and customer service. This was just bad business. A supervisor eventually confirmed the issue and promised a follow-up. It's been three weeks. Six phone calls. Still nothing. ARS's motto is "Make it Work. Make it Right." My experience? They did neither. Save yourself the stress, the cost, and the disappointment. Go with someone else. read more

Another wonderful weekend because I had ARS come to my home today. I called at 9am and had a technician at my house by 10am. Over the past 30+ years, ARS has been the most consistent and reliable service provider. And it all starts with their exceptional management team. This company retains the very BEST technicians because of the cultural of the organization, analogous to a sports team that is always winning the championship! My service advisor today was Brandon P, and would be worthy of any all-star team. Polite, respectful, knowledgeable, timing, along with my many other exceptional qualities that makes him part of the elite team at ARS! With Gratitude, John B read more

So my air conditioning was working fine before the technician came.He left fifteen minutes ago and I can't even get my air conditioning to come on.I called the company.Oh, we'll be there some time before two p m.It's sweltering in here.Don't use this company, cuz.This is the first time i've ever used them.And this is the service you get, and the person I talked to was rude.Didn't really care I was suffering read more

I had ARS come to my house for a routine HVAC service inspection. Within 20 minutes I was being told that both furnaces needed to be replaced due to them being outdated and that ARS's policy was not to work on an aged system. Then the tech advised that both exhaust pipes had to be replaced. The quote sent to me was approx $17,000. I called out another company and was told everything could be REPAIRED for $400. I will NEVER call or recommend ARS again. read more

I am very pleased for the outstanding job the technician did replacing and installing the ac blower motor at my house this morning. He was prompt and efficient. Thank you ARS ! read more

Ars provided a phone number for quality assurance but it always says you are closed. Since I'm getting the run around my next course will be a BBB complaint. read more

Came by to check out a clogged HVAC drain pipe, recommended to redo the whole drain pan for $4000. Told them to go pound sand. Wasn't going to leave a review, but recently started phone spamming me every day. I called asking them to stop, still calls me everyday. read more

I have spent well over $17,000 with this company. There work is shoddy. Poor customer service. Poor quality work. Want to charge you more for something they did already; poor-quality installations and do not clean your home after they leave . unprofessional staff, and being pressured to buy unnecessary new equipment or services you don't need, Please stay away from this company. I implore you!!! read more

My air conditioner goes out on a Sunday. Not many places open on a Sunday, so I call ARS Rescue Rooter North. They told me $99 to come out & I tell them that was a little steep for me. They then go down to $79. I told them ok & was given a window time of 10-2. They never showed up or called. I call them & they said the tech is running late & he would call. It's 5:40 & I still haven't heard from them. I understand it could get busy, but a call would've been so easy. I've spent most of my Sunday waiting. I'll call another company tomorrow. Update. The tech called @5:48 & said he's on the way. When he arrived he was very courteous & worked quickly. The price he quoted was high & I was able to get it lowered. However, I know I paid more than I would've if I went with another company, but I couldn't take the heat anymore. Overall I'm satisfied with the customer service & repair, but the lack of communication with the time of arrival needs to be improved. read more

My shower drain was draining very slowly from hair buildup. I googled "snake drain" and the first company that popped up was ARS. They were offering same day service $89. I picked a window for the next day. The tech quoted me $420. $420! He also acknowledged that there was not a problem, just a straightforward clogged drain. I had already skipped half a day of work for this (I do not work from home) and waited 3 hours into my scheduled window and needed this resolved. Do not use this company. False advertising- yes. Price gouging- yes. What a joke. read more

ARS Rescue Rooter Houston - Yep And ARS Houston is back to their old ways of horrible customer service for work that they Did!!!!! And when trying to speak to anybody of importance is the same answer they were already spoke to and this is what they said....they do not want to cover damage that was caused by their equipment... this is the second incident we are dealing with on the same job completed a year ago.. Issue that I called in for: The furnace and duct have been sweating so much since last year that the water is now damaged the attic frame structure and dry wall is wet and seems to have mold. ARS sends Their Lead Tech Ron Kendziora out to inspect, that is when he discovered that two things have caused this my issue both being caused by ARS. One being that the wrong size duct was installed and that the thermostat was set to factory settings which was not calibrated to my unit that was installed. Reason for the calibration issue was because my Lennox was a newer model that none of the techs have been fully trained on. As for the wrong size duct, he said that sales rep is a 50/50 that they would have caught it but 100% the installers should have caught it and when they came out to do the inspection of job completed it 70/30 could have been caught. But that it was on them and he need to speak with his supervisor Jack and I would hear back from someone. Well it took two and half weeks and for Me to call and remind Ron and Jack to give me a resolution. Today 7/22/2025 Jack states that ARS only solution to "Help Me" is they will cover the replacement of the duct to the correct size to fit a new return duct that is in the wall. And im responsible for getting a GC to come and cut the hole in the ceiling and replace any wall frame wood that is damaged due to the water from the sweat. Jack said how they came to that solution is because IF it had been addressed in the beginning that would have been their answer then so it's the same answer now even though they admit to not have done their Advertised slogan of Exceptional work and found that issue in the beginning. That is not correct! I agree that if this had been addressed in the beginning that this would have been fine. But it wasn't!!! And any respectable Major Corporation who truly stands by their work and slogan Exceptional Work and customer service knows that if your equipment causes major to damage to customers property because your entire team did not do their jobs from beginning to end you are responsible to fix not only your wrong equipment but the customers damaged property caused by the wrong equipment as well. read more

I considered changing companies so I cancelled my scheduled June 30, 2025 appointment weeks before the date. However, a technician showed up and I told him that I cancelled the appointment and sent him away. When I called customer service, the woman saw that the cancellation had been noted in my account but scheduling wasn't informed. I got an invoice estimate immediately by email so I suspect they're charging this appointment against my record. I've dealt with this company for a while because they installed my HVAC system when I bought it through Home Depot. I've had some trouble with the technical proficiency of their technicians and the technicians seem to be salespeople. I also wonder about their pricing because one of them tried to sell me filters that were far more expensive than what I purchased from another company. read more

They seem to do a good job maintaining my AC unit with yearly check up. Easy to schedule. Techs are knowledgable.

It's disappointing that, despite having recorded phone lines, the staff felt comfortable being rude. My first call was hung up on, and the second time I called, the employee sounded annoyed. I had an emergency and simply needed to cancel my appointment, yet she did not offered to reschedule. read more

Called in for a Estimate to replace a 30 year old HVAC system that has 2 units! After a two hour sales pitch! Salesman gave me a total of three quotes for different types of systems! The quotes were extremely high as compared to other quotes I received! 46k to 50k! They just wasted my time! I called another company with a similar unit for a total of 12k with a better warranty. All other quotes were much better than ARS.. ARS salesman James Duff said that was His best quote and stated to call the company to send a counter offer! I'm not here to play games with a company with these standards! Simply Unacceptable! Never calling or using this company! read more

ARS was called due to plumbing backup and minor flooding in utility room and kitchen. They came promptly and first two, Chris and Jon, were personable and helpful. Of course, it became a upselling opportunity...but that is unsurprising. We agreed to replacement and repair. The actual plumbing work was started and finished in a timely manner and seems to be working okay. Our problems are with the collateral damage...which, of course, they don't fix. They had to pull up turf and we were told they'd put it back. They did...over dirt that hadn't been leveled out...so now we have ridges and valleys and the turf is in pieces...instead of level turf. We also have one sprinkler head that will no longer stay down...is always up. We have broken tiles on our patio and the brickwork was very poorly done...with a mess of mortar left on the wall. They did come back and clean up a little...after we told them it wasn't finished until the mess was at least cleaned up some. No damage was addressed at all. Perhaps this is the way all companies who do this operate...but I won't be using this one again. read more

I used their plumbing services to clear a clogged line. They offered the use of a camera to scope and check the line. The tech told me that it was going to cost me thousands of dollars to fix a problem. He told me I had to get the line repaired as it was cracked. I furtanately told them it was something I had to consider. Fortunately, I wanted to get a second opinion from a different company. This company (FYI) informed me that the fault was with the city line and not mine. They told me this is something that ANY experienced technician would be able to clearly see as the city line has a distinct color. ARS wanted me to pay to repair a city issue and they did not have a second concern about charging me for work. I told the technician I am on disability and could not afford such a large bill. How can one person do that to another, with out the blink of an eye. There needs to be stronger laws against individuals and companies who rip off others. They have special places in hell for these people. It is a shame that companies have to stoop so low to just get business. I suggest that you do not trust them and for me I will NEVER use any of the service again. read more