This is when I need the negative stars. I came here actually few months ago and had the most unprofessional service EVER not that I've ever had a great experience with AT&T customer service. I just HAD to come back and write about this. I went in to cancel my plan and possibly get a copy of my termination fees so T-mobile can reimburse me. This younger associate called onto her manager. This manager guy was training another associate so trying to act like big cool manager guy comes up to me and says "You wanna switch? What? So we're not good enough for you?" These two associate chicks chuckle. Gross. OK buddy. I don't know you and I don't care if you're trying to be charming or cute but that's not how you greet a customer. I'm a working professional and not your little teeny bopper even though I look like I'm 19. This guy goes on describing what makes AT&T better and blah blah blah but not in your average customer service tone but in a condescending, hustling gangster talk. So just to summarize, I have a few words for him since there is absolutely no way to get to corporate AT&T to file a formal complaint: 1. Go back to school especially for English grammar & vocabulary. 2. Get your disgusting *** out of your brain. 3. Apologize to every customer that had to waste their tragic time with your presence. 4. Take workplace harassment courses. 5. Stop working there. read more

As you can see in my last review , we had horrible experience at this store they treated us with no respect and tried to jacked us 900 $ for canceling this phone and "pay it off" , that was the number they gave us for not having insurance , the reason we were pissed because I found out I had insurance the whole time I could get a new phone for free, well I went to a bigger and nicer att in Irvine and they told us under that kinda situation if we wanna cancel it all we had to pay is 300 $ cancelation fee , no matter we have insurance or not ,that's it and there 's no such thing as " pay it off " if you pay the cancelation fee, and I confirmed with him asked him would I get the same response in every AT&T store ,he said " absolutely !" and show me the number on his iPad , and I told him about the 900$ fee he was like woooooow that's ridiculous . So how is this store still opened?! All I wanna say is If the system says 300$ and they asked for 900$ then where does that 600$ go, employees? Manager? read more

I had a similar issue from another yelper. Here is my story... I called to confirm that i was eligible for a 2 year contract. My att app shows also that i am. I walk in on iPhone 6 release date, was told that I need to come back in 3 days because that was when my contract expires. I thought that was bullcrap. I went home and was in the process of ordering on apple.com and was able to select the 2 year contract. I confirm it again with an ATT rep. Went back into the store and was told the same thing despite the my att app saying im eligible. So i thought, fine, ill wait the 3 days. I spoke with an online support was told again, i am 100% able to upgrade online or in stores. Took that log with me and showed it to the manager. They still insist that i had to wait 2 more days to upgrade despite ATT policy giving its customers 30 days early upgrade. Went back into the store, spoke with their manager. Their manager said the same thing. I asked the manager to call CSR but they refused. I called customer service to figure this out. After about 40 mins on the phone with them, the customer service spoke with the manager after the customer service rep went through EVERY CONNECTION to find out why. I guess at this point, the CSR was able to activate it through the phone but the store no longer has the phone i want. So the reason why? Apparently, the store is using a different system than the rest of the company. Official retail store... World of advice, if your trying to upgrade your phone within the 30 days before your contract expires GO TO A CORPORATE STORE! If not, you can deal with a retail store. also, i really want to give kudos to ATT online Rep for helping me out by a lot too. read more

Maria was amazing!! My boyfriend and I came in to make changes to our Uverse account and she explained everything clearly and detailed. She was so sweet and caring and really understood what we were looking for. I definitely will be coming back. read more

I actually thought this AT&T location has good customer service and were eager to help. And one important thing to note is this is a cooperate ATT store, not an authorized retailers that are able to process certain request applicable to your account more effectively. In my case, we were trying to apply company discount and was told from a different store that it would take up to 3 months for the discount to be applied. While this location could get it applied, if approved, in 1 business day. Even though we didn't get our phone activated in this location, we were treated in a timely manner and with good customer service and attentions. While we run thru our billing and realized where the other store, that activated our lines, has added a phone insurance charges without our consent, Claudia, our sales rep took it off right the way and go over the bill with me again. Although I could tell she seems to be a new associate, she was trying her best to assist us with the help that we need. And for the fact that we got the help right the way and out of the store in a short time, I would come back to this location if I have any problem with our phone service. read more

If I can give them a 0 star or Minus I would. Their sales reps there are not fully aware of their products, they just want to make the sale. I got the honor to deal with this recently. My dad and I went in the store 6/24/14 to switch our landline to their homewireless system because it would save us about $30 a month on our bill. The sales person Mauricio said it will do what we needed (mainly to call, fax and merchant machine) and sold us the product (I should of read the box better because on the box it did state it does not. After it was switch we realize this will not work for us, we tired to switch back starting 6/27. Needless say ATT as a whole SUCKS. They gave me run-arounds and to call different numbers because they dont handle it there. The store tried too to help us switch back too but was too not getting the job done. Finally we got a oder date to get it switch and it would be on 7/3. When that didn't happen they promised us 7/7 due to the holiday. We waited all day and no one came out. Then again on 7/9, 7/12./713 finally after making 10 different calls to their tech support 1800-246-8464, a manager Patricia Aceavdo 860-450-5112 and the store them self they finally came to fix it 2 1/2 weeks later. We were promised to be called by Patricia (left her about 13 different message since 6/28-7/13) and the store manager Benjamin (his personal cell 562-412-2817 which i left 2 vm message and 4 texted). What types of mangers promise to call their customers back and never does. I am please to say they did finally got our line up and running but we lost over $4,000 in revenue and hours and hours of calling 13 different numbers in over 3 wks was tiring. I am still trying to get someone to call us to credit some of the fees and help offset our lost in $$ due to all this lag on their part. I have contacted ATT on FB (which they blew me off 3 times) and BBB (today ATT has the balls to say we were statisfied cuz they finally came out and fixed the line). I am not happy with them, and yes I wish we could change compaines but no one else covers Anaheim area. The 2 star is for the effort for Teresa and Andrea at the store those two tried to help when I went intot the store in person but nothing after. neg 10 stars for their manager Benjamin, didn't have the balls to see me in person when i told him i was going into the store and he promised to call me after the tech cancalled again but never did. read more

I'm not sure if this at&t is just a bad fish or if the company is just horrible as a whole. It started off with my s4, it suddenly started shutting off on it's own. It got to the point where I couldn't use it because it wouldn't stay on past 30 seconds. But the phone was getting old so I figured that the age of the phone could've been a cause for it. So I didn't care too much about it, I just decided to upgrade it to an s6. Not the best idea I've ever had. The associate literally lied to my face. He said that I would get a free tablet with that purchase if I simply paid for the taxes of it. I even asked him again, if that was the only thing I would pay for just to be sure. He also said he would add an extra gigabyte of data per month free of charge, which will be shared between my tablet and phone. But guess what? Both were a lie! I get to the end of the month only to find out that I get charged a $40 one time charge for activating the tablet as well as a charge for exceeding my data usage. To my understanding I was given an extra gig, but I was charged for it. I've made sure the data on the tablet was turned off and was connected to the wifi, the moment I got home. So long story short, I don't recommend this place. read more

This location has great customer service. Javier helped me activate my new iPhone that I received in the mail because my last one was stolen. He was fast, efficient and helped me out with what I needed. I recommend this store and Javier to assist you. read more

After 7 calls to biz office and great frustration. I went into phone store. I spoke to Fernando and he fixed both problems within 5 minutes. Im not happy with calling business office. read more

They didn't solve the problem, just got around the bush.

Called to see if they had a phone available at the store... They said yes. Went in they said they sold out. Not only did I waste my time and gas but they were really rude. If these are the people that work at att I am definitely switching to Verizon! UPDATE: I'm now at Verizon! read more

Please don't go to this store. This place is horrible they switch my plan from a old grandfather plan that I have. They wouldn't switch it back they lie about switching my plan. I call and complaint three times already. Their head manager didn't reach out to me. They been making me going back and forth. I am not letting this go. I am very unhappy with AT&T. They didn't have the right to change my plan without me giving the okay. It was a lady name Kimberly that I talk to you or she said that was her name. Maria was the one that change the plan and lie about changing the plan. I am not the only person that have problems with this store. I am so upset I have that plan for years. I would be closing my account with AT&T which is their fault read more

Wonderful staff... Maria patiently took care of me for 3 hours while I made a trade-in. When my phone arrived, it was Ana who activated it and she was equally helpful. I highly recommend this center based solely on the staff's professionalism and courtesy. Great location, too! read more

Came here the other day with my mom to talk about the new data plans that were offered her on her last visit. Mom came here by herself a week before, and was "helped" by an employee named David. She told me that he had no interest in helping her, and hardly explained what data plan options she had. Mom also said that she could tell he just wanted to make a sale, and didn't care much about whether it would help her our financially or not. LUCKILYYYY.. Rene helped us out the second time, and took the time to go over all the options we had in order for us to get the most out of our money. It took quite a while.. But he was so patient with all our questions and told us his honest opinion. I know these workers get paid mostly by commission, so it was great to know that there are SOME people who truly want to help others, and not just try to jip their money. We ended up keeping our family plan the way it was after Rene's recommendations. Just wanted to thank him for being so helpful! AT&T is definitely lucky to have some great employees that customers like mom & I can trust :) And as for David, I'd consider him lucky I don't know his last name, considering I WOULD call customer service to complain. :) Thanks, Rene! read more

Justin honestly did a great job on assisting us! He was very patient and helpful with us.

Maria was so helpful! Such an easy and smooth experience with barely any wait today. She was able to help us update our accounts, get a new phone and change our internet plan all at once. She was so kind and patient. Thank you for great customer service! read more

Went in today to upgrade our iPhones- me and my sister both needed new phones. It was such a great experience we had to review --- my dad couldn't stop talking about how valuable the experience was and I guess he had previously went to the same store and had a guy named Jose help him get such a great deal he still talks about him years later! We were helped by Bridget, who knew exactly what we needed and made everything super efficient and understandable. We really liked her easygoing personality and she even attributed certain tips for our specific lifestyles. Wish this store had a better rating- they are amazing! read more

I had a wonderful experience, very qualified staff. Very quick solved all my requirments. Thanks so much to Joseph for being so helpful and understanding. read more

Hands down the greatest team ATT has. Their level of customer service is remarkable and I will never be worried because they will do everything they can to fix any issue, problem or concern. Jacqueline, sorry if I spelled that wrong. You were patient, knowledgable and wonderful. Thanks for your attention to detail and going the extra mile to help Ryan and I find the perfect devices. Keep up the great work. Many thanks!! Ryan and Raul Caudillo-Burks read more

Great customer service and fully helped me resolve my concern at the Fullerton store. Maria, Javier and Miguel helped me out. Also a new employee she was helpful too but I do not remember her name (sorry). But overall excellent service. Thank you so much read more

My situation was resolved after about 30 calls. It is obvious that none of the customer service rep took action for the calls made between August til the beginning of september. Thank you for the Chinese-speaking ATT customer service team who actually took action and helped resolving the problem. Just a tip, you know your issue is getting noticed when they actually called you back as they promised and even they returned one call, dont stop calling until it is resolved. read more

Justin was super helpful! He helped me with my every need. Justin took the time to explain every product that I was interested in. I ended up getting exactly what I needed. Would definitely recommend this location and Justin as your consultant! read more

Don't bother coming here if you want a good deal and great customer service.

Horrible customer service. Was helped out by a Jeramie. Made me feel very uncomfortable throughout the entire process. I was looking into opening up a new line but instead I walked out. He made me feel dumb. If you don't enjoy your job then you should probably look into getting a new one. read more

Smh...only reason I'm giving 2 stars is because one guy was really helpful. But that's like 1 out of 5-6 employees I had to talk to. Half of the blame for this craaaappy situation is due to how completely asinine AT&T can be with some of its policies and infrastructure. The situation was that my girl and I had a post paid plan, but we wanted to switch to a pre paid plan. Definitely still wanted to keep our same numbers. A switch from one AT&T plan to another AT&T plan. Should be simple, right? Nope. Ended up being a 4 visit ordeal to different stores, with me having to stay on the phone with customer service for like 4 hours during one of those visits. They could only switch me to pre paid if I got a new number. The only way to keep the number I've had for a decade (Verizon-ported to-H2O-ported to-Cricket-ported to-AT&T) was to leave AT&T, sign up for T-mobile, and then sign up for a prepaid plan with AT&T again...wow...Ended up doing that and still got charged double for one month, not to mention the extra $20 spent on T-Mobile. When trying to get the pre paid auto-pay discount and accumulated multi-line discounts, no one knew what was going on and everyone was saying different things...you could tell they weren't sure and just stated something they weren't sure about as fact..then you have to explain to them the discount system for the company they work for (only because you had to have the same conversation about it over & over and you've dedicated way too much time, brain-power and energy to the situation) and then they'll disagree with you twice, talk to someone else, then agree with you the 3rd time when they come back. Definitely had a lot of those awkward, repeat myself until one of us backs down situations with employees here. Oh god. Plus the whole infrastructure of stores being different (authorized sellers, retailers, and corporate) and none of them COMMUNICATING with each other or being able to handle cases in between them is ridiculous. Same company, their systems aren't connected though. This one is corporate, but do NOT go here. Find another one. They don't want to personally handle customer cases and issues, they just tell you that you can do it online or on the phone. Many of these employees spread misinformation and/or mindlessly regurgitate idiot AT&T policies to you and don't try to problem solve to find a way out of these company booby traps. I must've got finessed out of a $300-400 value of money, time and energy at this point. My phone is still locked to this evil white & blue money consuming blackhole for 5 months. Once that time is up though, best believe me and the 2 other phone owners linked to my account are leaving to sweet freedom....gonna do the multi-line $40/month unlimited data pre-paid with T-MOBILE. But damn, I bet when I try to unlock from AT&T they're gonna pull something on me. I'll bet money on it at this point. U know what? I'ma change this back to one star..I don't wanna be petty but...REVENGE TL;DR Version: Hell exists. @ 1345 S Harbor Blvd. Fullerton, CA 92832 read more

I came here a week ago to get internet service i spoke to this guy name mark . I want fast internet like 100 mbps because i play video games .this guy said their 25 mbps is like 100 mbps of spectrum and they use different cable like fiber or something. So i ask him if thats true. Then the next day technician came to our apartment to install the internet .but when i ask the guy how fast is our internet he said that only 25 mbps and not to compare for 100 mbps .i called the store and spoke to mark again he gave me his personal number and he will review our account but i never get a reply or a call back from him. So mark dont fucking lie to the consumer just to get the deal . You pissed me off and you gave us 25mbps for $50 that expensive compare to spectrum read more

I went in to get help with my billing. I had so many different bills for landlines, internet, tv, etc. I walked in and was immediately helped by German who sat with me for over an hour and helped me go through my bills and also to save some money on unnecessary add ons that I didn't need! I had been to the Brea store previously but did not get the help/knowledge I needed. German is a friendly and helpful rep for AT&T and an asset to their company! read more

This store in fullerton has excellent young people that are very polite and knowledgeable. Jonathan helped me buy a new cell and whenever I have gone back with questions I was always satisfied with the service. Just yesterday I went there and Jonathan was off so another young man, Javier helped me. This guy was absolutely great....they hire good people ..thanks for all the kind service and for putting up with an older guy..lol read more

One of the worst service any wireless provider can do. Worst customer service, I had to wait two hours just to return a device. Perhaps should have told them I was buying a device. read more

tl;dr -- Make an appt with Javier, or request his help at this store My wife went to this AT&T store late morning yesterday, 8/8/19, to ask about the possibility of getting their internet service, adding an iPhone, and changing my Samsung phone over from another carrier to see if we could save a little money. Javier was super helpful. There was some info we needed to get and I needed to bring my phone in, of course. So after I got off work, we went to the store together with phones and info -- around 5:30pm. Javier, again, was super helpful. He very patiently and thoroughly explained what they could offer, the costs, the timing, etc., and then proceeded to do all that was required to switch our phones over to AT&T. The internet service is scheduled to be performed this Saturday, 8/10/19, so the five-star rating is somewhat contingent on the follow-through with that. In any case, Javier was great. We were very pleased and we are looking forward to saving at least $30 per month, maybe more, while getting 50% more mobile data with our plan. Glad we went to this location. NOTE: This neighborhood has gotten a lot more sketchy in the last few years with homeless people, obvious drug users, roaming teens, etc. Javier shared a few interesting stories with us while we waited for the phones to update. AND, while we were there, some dude came in and acted out in exhibitionist fashion just to get attention, but when no one paid any, he and his girlfriend left. I can only imagine that some or perhaps many of the negative comments here are from people who, for whatever reason, will have trouble behaving in a professional, well-balanced, and/or adult manner regardless of the level of customer service. Kudos to those guys who have to put up with the craziness. 8/10 Update: A service tech from AT&T came to our home today as promised, and got our Internet up and running. He then explained to my wife how to cancel the old service and switch to the new one. She had to go back and forth with customer service a few times, but in the end, everything got taken care of. The 5 star review stands! read more

Complete waste of time, all I wanted was a print out of my call log and they couldn't even do that for me. The store is trash.

Don't go to this store unless you want to upgrade or sign up for a new service. They will not help you with any other problem. I came in to simply ask them to help me put a screen protector on my phone. They refused to help me. Keyword REFUSED. I pay over 200 dollars a month for their service and they can't even help me put on a screen protector?!?!?! The check in lady was instantly rude about the whole situation. Then the manager was sitting there watching TV and when she went over and asked him to help me he said no(Don't disturb him when the NFL is on) . Not even a discussion, it was just no. So in short if you read this go to the store located at 2323 E Chapman Ave, Fullerton, CA 92831. There they will help you no matter how big or small the problem. Stay away from here until they decide when they want to become a respectful business. read more

We don't usually come to the store for payments and such, but Maria helped us out so much. Thank you!

Prompt, courteous and efficient. I went in to pick up my newly ordered iPad air 2. As I walked in there was a greeter there taking down names to add to the queue but the guy before me jus kept asking question after question to the poor gal. The greeter did a good job of assisting his as best she could. Just then I turned around just to look around and perhaps the reps thought I was leaving because another rep informed me they would be right with me. My name was taken and in about five minutes I was assisted by the lovely Rita G. Aside from being friendly and attentive, Rita is a cutie ;). Rita quickly retrieved my order and as I waited two other reps asked if I needed assistance, wow, that's great customer service. Rita returned with my order and offered other accessories I thanked her for her assistance and proceeded to pay for my order. As I headed out a few more associates thanked me for my purchase I couldn't help but notice that every female working there is cute...whoo! read more

Had a great experience today at the store. Service agent Maria was wonderful and a queen of multitasking! Her suggestions were on point and was able to help my bill decrease in cost while we had upgrades to our account. Come early to avoid crowds as after we arrived many people did arrive for the first come first serve appointments. read more

Extremely rude. Not the first time our family has experienced this type of service. As soon as I walked in today I was greeted with a "NO" attitude. Everything that came out of the mouth of the rep Jeremino was negative. No smile. Just a frown and sarcasm. If they hate their job so bad, why make their paying customers day miserable as well. I came in for help with my IPhone and he seemed bothered that I simply walked in the door. Since it's So many incidents with various reps here, I'll be researching who manages this stores and send a copy to their corporate office. These people forget they have jobs thanks to the paying customers. read more

Went into this store after being harassed by Best Buy employees. Started off to a rough day but once we walked in my family and I were nicely greeted and immediately helped. Huge shoutout to Annie!! She is amazing and has excellent customer service. Thanks to her we were able to get the iPhone 6 Plus with a bunch of cool accessories and had no problems at all. She was very patient with all of our questions and we really appreciated her time with us. Definitely coming back next time!! read more

Thank you so much to JOSHUA CARMONA for his excellent performance at doing his job.. .My mother Teresa Romero called me yesterday to tell me how amazing Joshua was and how he took the time to make things right for her service. I truly appreciate you and thank you for being so sweet I hope all your managers know you are a wonderful employee and you are grately appreciated....thank you so very much for all your help read more

Went in to get Tv and Internet service. Salesperson was helpful, but did not setup my account correctly which caused me issues and two hours trying to fix it at home. They said the system supported Prime, it doesn't. Good service, just make sure you review how the account is setup. read more

Lousy service in short. Friday: walk in to pick up my online order. Sat 10 minutes at the front of the store, no one paid attention. I signaled one employee, he said 1 minute, then went to serve another customer who was there already. Sunday: armed with an appointment, walk in the store only to find an employee who didn't even know about the existence of iCloud backup restore. Gave me a bunch of inaccurate info then set up my new phone wrong. Had to reset and start over. Never, ever visiting a store again. read more