The customer service here SUCKS! I always have a HORRIBLE experience every time I visit this store. First time I went here was when my husbands brand new s4 suddenly went black. The associate here advised us to bring the Phone to Hacienda Heights which is 30 miles away from the store. Brought our phone there only to find out that we have to mail it out. The associate could have just told us that before driving up to hacienda heights. 2nd time I went here and still was a horrible experience. I tried to get some help on my brand new phone and the lady told me that they cannot help me with the issue on the phone and that I had to call customer care. I've already called the a number or times customer care and they cannot help me either so they advised me to go to a local art store. The lady in this store didn't even bother to offer a resolution on my issue. It's just frustrating to hear someone tell you that they can't help you if they haven't even tried to get the details on what is the problem. I've worked in customer service field for over 10 years and their team seriously needs some training on how to pleasantly deal with customers. Very frustrating. read more

Lousy service in short. Friday: walk in to pick up my online order. Sat 10 minutes at the front of the store, no one paid attention. I signaled one employee, he said 1 minute, then went to serve another customer who was there already. Sunday: armed with an appointment, walk in the store only to find an employee who didn't even know about the existence of iCloud backup restore. Gave me a bunch of inaccurate info then set up my new phone wrong. Had to reset and start over. Never, ever visiting a store again. read more

This at&t has the best staff, Alejandra should get a raise.So we were getting internet and she was very helpful. Also I'm a person who loves music, and I forgot my ear buds.She was so nice and gave me new ones so I wouldn't be bored. That are also really fast and organized. I definitely recommend this place. read more

This store in fullerton has excellent young people that are very polite and knowledgeable. Jonathan helped me buy a new cell and whenever I have gone back with questions I was always satisfied with the service. Just yesterday I went there and Jonathan was off so another young man, Javier helped me. This guy was absolutely great....they hire good people ..thanks for all the kind service and for putting up with an older guy..lol read more

Thank you so much to JOSHUA CARMONA for his excellent performance at doing his job.. .My mother Teresa Romero called me yesterday to tell me how amazing Joshua was and how he took the time to make things right for her service. I truly appreciate you and thank you for being so sweet I hope all your managers know you are a wonderful employee and you are grately appreciated....thank you so very much for all your help read more

Went in to get Tv and Internet service. Salesperson was helpful, but did not setup my account correctly which caused me issues and two hours trying to fix it at home. They said the system supported Prime, it doesn't. Good service, just make sure you review how the account is setup. read more

I hate atnt , I regret ever signing with them! They have the worst over the phone costumer service! They charge you for almost everything and I advise anyone thinking about signing with this horrible company, don't! The worst mistake of my life! read more

We made an appointment to trade in our phone but still let us wait, worst atnt to go to.

Loved the service. Came in 30 mins before closing and Maria helped us get out new devices quick.

Dislocation and all the people that work Rey here have the worst customer service they don't help whatsoever every time I come here it looks like it's a hassle for them to actually work go somewhere else I highly recommend it read more

What a joke! I went in on a Saturday to purchase a new IPhone 12. I went through the process of choosing the color and was told that it would need to be ordered because they don't have it in stock. I was told that an order would be placed on February 3rd or 4th and it should take a day or two for the phone to arrive. I agreed to that and continued the process. Then I was told that it looks like this could be delivered to me the next day between 2 and 4 pm. Great! I completed the process and purchased the phone. I was told that it should be delivered as stated above and the "Expert" would be able to activate and do any information transfer from my old phone to the new one. Shortly after I received a confirmation text as well as emails stating that my delivery schedule has been confirmed. On Sunday morning I received emails and text message messages that "we are still on track with your contactless delivery and set up by 4 pm". By 3:22 pm I received a text that they were running late and would update me by 4:30. By 5 pm I received a text stating that they were sorry that they could not deliver my phone and sent me a hyperlink to reschedule my appointment. The link did not work. I called this store and was told that unfortunately there was nothing they could do and that I had to call I.Enjoy who is the third party company they use to deliver the phone. I called them and was told that the order was still in process which is why it was cancelled (????). I didn't (and still don't) understand why that was since the phone was paid for and ordered at the store so what was left to process? I rescheduled it for Tuesday 6-8 pm and was told that the order should be delivered and that it should not be cancelled again. SURPRISE!!!! After making arrangements at work to be home in time for the delivery I receive a text at 7:30 pm staying that they were sorry that they could not deliver my phone and that I need to reschedule...AGAIN! I called this particular store again and was told that I had to come down to the store so that they could access my account. So I went to the store only to be told that there was nothing they could do. I was asked to open my AT&T app which I don't use so I had to download it. The reason for doing this I was told was so that I could track my order. I don't understand the need when I am receiving texts that my order is on the way. The girl proceeded to tell me that "his is a patience thing" because she had to had to wait three weeks for her phone (not my fault nor my problem). I asked why the phone couldn't be delivered to this store to be picked up but apparently it is a liability for them to do that. She also said that Apple is not sending inventory to their stores but Miguel told me on Saturday that they were placing an order on the 3rd or 4th (???). After all was said and done I was left with the feeling that it's not their problem even though they were the ones who guaranteed that I would receive my phone the next day. Oh...and she said they don't guarantee anything. Please spare me the "We value your feedback and hope that your next visit will be a better one" response because when you set an expectation with your customers and fail to deliver that is what would be expected moving forward. read more

These guys are the biggest rip-offs don't use them they told me they were giving me a cheaper plan and it got hiked by 50 bucks a month total shysters read more

AT&T quoted us a price of $99.95 per month for the combination of television, landline telephone, and internet. After that, they proceeded to raise the price significantly and repeatedly from month to month. There was no phone service for the first month because lines were out of order. By the third month, the bill had gone to $192 per month. We cancelled service and Spectrum bought out our contract, so we thought. The AT&T contract stated an early termination fee of $380, and we sent a check for that amount to AT&T. We then discovered that this was for DirectTV, and more money was demanded by AT&T. Watch out for this company. Calling customer service will get you a different person each time, and each one tells you something different. You could be on hold for as long as 45 to 60 minutes. read more

I had a very attentive and helpful experience over at this location! Specially from Maria and the manager Marisol. Maria vas very nice and diligent with her work and Marisol stepped in for extra support which made my experience better than I expected. I recommend this location 100%! Thank you! read more

Bought another apple phone at another store. Came to this one same day as purchase for questions. No help whatsoever also the little Mexican girl with glasses and horrible make up had a bad attitude was externally rude read more

Purchased new Samsung 9 on line and qualified to turn in my older Samsung in for $200 to go towards the bill or another item purchase. Went to this particular AT&T store and an employee, Fernando said, from the direction of his manager; that I couldn't put it towards the bill and I'd get only $40 back for my old phone. Then tried to lie to me by telling me that I qualify for $160 that I'd have to spend in their store today only. Hum! $40 for my old phone + $160 for something that was not worth spending on. They weren't about to help me honesyly so I went to the Brea store and they gave me what was promised from my purchase on line. read more

Don't even bother calling or coming here, it'll be a waste of your time. Like many others have said, no one picks up the phone. I happened to be in the area so I dropped in and Javier greeted me at the door. Literally standing an inch away from the door and within 30 seconds of me explaining what I wanted to do, he practically shot me down and said I could do everything online. When I asked if anything I needed can be done within the store (just to clarify), his automatic response was flat out NO. I called another AT&T store in the area and they were able to help and said this store should've been able to help me. Such poor customer service here. read more

Staff was Awesome Sauce....very helpful especially Josh Carmona and "The phone DR" Christine. Definitely coming back and getting more items Highly recommend this place....thx again. read more

I had a great experience! It had been quite a while since I got a new phone and the experience was so seamless. Josh was extremely knowledgeable and helpful! It was awesome! read more

Love how I made an appointment and there was someone to help me right on time. Thanks to German V. He was the one that helped me. He is great!!!He exceeded my expectations. He was so helpful. I loved the service and I left with 3 new phones 2 for my daughters and one for me for my Birthday. It took long but also it didn't feel like because he took care of every little detail from backing up our phones and let me know the good deals. I'm so happy with our phones and I had to come back because of another phone he helped us again. I'm so thankful he was real patient and didn't get frustrated or if he did it didn't show. And trust me I say it because I had a not good experience with another company so I know. Thank you German from Att at Fullerton read more

I was ready to change TV & Internet service, however, I decided to go to the AT&T Store In Fullerton! I had the fortunate experience with Fernando V., the Retail Sales Consultant, to explain my frustration with AT&T, and I had an amazing profitable experience with my current service. Fernando and Christine, Manager, listened carefully at my Frustration, and I was offered several options that would improve my service and lower my AT&T Bills! Take the time to go in-Store for your AT&T questions and complaints!!! You may come out with a Smile on your face! read more

I was in today because I needed assistance to help explain how the Direct TV Streaming works before I make the commitment to transition from the AT&T service that I currently am using. There was one service representative and no other customers in the store. The woman representative did not have her name tag on so I unfortunately did not get her name. I asked her to explain the different options and what I would be getting. She would not show me my options and just relied on telling me verbally so I had a difficult time following her. She neglected to show me the different plans and became irate with me because I kept asking her questions. I got up and walked out and as I was leaving told her I was displeased with her customer service behavior. She followed me out of the store as I told her I would be contacting her manager. She said "f--k you" to me and said she was on her lunch break and was doing me the favor of helping me. I was appalled by her unprofessionalism. It was the worst experience I've ever had. I travelled to the AT&T store in Brea and told them about my experience. They were amazing and walked me through step by step how the streaming works and gave me a brochure explaining the 4 choices and pricing. Wow, what a complete difference in customer service compared to the Fullerton store. I will definitely not return to the AT&T store in Fullerton. read more

Wish we could have zero stars on this system. Stay away from this location. They will cheat you. Add unwanted services without your authorization and provide you with worst possible customer service. Long story short. No longer with att went with Verizon. All because of this location and their high handed managers. read more

Stay away the sales people are sneaky and lie to you and the assistant manager Cory doesn't know his head from his butt.

Worst experience don't ever go there. These guys are big liars. I went to the this store on sunday and they told me that as they cant get the credit check done on sunday I have to come some other day. I again went today. I actually went to sign a 2yr contract for Iph 6 plus for my wife and add her to my plan. The guy first apologized that they turned us down the other day so they are offering us the phone free but we have to shop for the accessories equal to the upfront downpayment for 2yr contract i.e. $300. I thought that was amazing and we did get accessories for $300. When i came home and tried to activate the phone it asked me to agree to the 30 month at&t next contract which has $0 downpayment. So he actually made us shop for $300 saying that I talked to my manager and we are offering you this deal because of the inconvenience caused the other day and instead of getting a 24month plan he sold us a 30month plan. I will be going back tomorrow to return everything to this place. Never going back there again. Dont waste your time guys. These people are big liars. read more

I went here today and I wanted to get an iPhone . I just wanted to get on and out. When I told them that they tried to sell me an android. They kept pushing and pushing. I got so fed up I just left. They were trying to sell me a huge plan. The android they were trying to sell me wasnt even on stock. I left unsatisfied. I ended up going to another AT&T store and getting an iPhone anyway. read more

I HATE this store. The last time I went in there I left with blood boiling. I thought, well the jerk who "helped" me last time is probably gone by now so I will try it again. WRONG!!. I had some DirecTV boxes to return and was told by my salesperson at the retail outlet to take them to this location because they are a corporate location. There had been 1 other box to return by UPS and I had done that last week. Now this person in the Fullerton store keeps insisting that I have to take this to UPS also. Now I am being told 2 different things. The real problem boils down to NOT GIVING A SHIT! How do these clowns keep their jobs?? The correct solution would have been, "Let me see how I can help you". "Maybe I can order the boxes for you". "I am sure we can straighten this out here at the store level". Nope, none of the above. Could be the worst customer service ever. Funny whenever I have to interact with them on the phone they always end the conversation with "thank you for choosing AT&T. I didn't choose you fuck head. Tell me my other choices?? Don't even get me started on my tech call to India last week. I wanted to stick a screwdriver in my eye. JESUS H....really? How fucking much do you save?? Oh, and while I am at it, looking down the additional list at the bottom of this page, I remembered something. They keep you in the store longer than it takes to buy a goddam car. THEN, they REFUSE to allow you to use their bathroom. Total Asshats read more

This AT&T store is ridiculous. They won't let me cross upgrade my phone to the new iPhone 6 unless I buy a package for their home security system. I came into the store for a new phone not a new home security system. I seriously don't see the connection of getting a new phone and having to buy a security system. read more

Update: I went in this past week. This time it was for my own account. I had been frustrated with the customer service provided via the AT&T customer service line. I was considering switching to T-Mobile, particularly for their international plan. I remembered how helpful Alejandra was with my parents, and decided to give AT&T another chance. She was once again extremely helpful and patient. So much so, I ended up keeping AT&T and adding a line. AT&T is really fortunate to have her as an employee! read more

Came in one weekend to pick up a new phone when we were offered a tablet for free, just had to pay sales tax. We declined at first because we simply didn't need it. We already had an iPad. The salesman kept offering so nonchalantly, saying all we had to do was pay the sales tax. And that was it. So me and my husband looked at each other and thought, ok sure, we can give this away as a gift. So we looked at the salesman, and said sure, we'll give it away as a gift to someone. Well he processed the order for the new phone and tablet in complete silence after that which I thought was both rude and awkward. I gave him the benefit of the doubt and assumed he was just concentrating. Days later I get the tablet in the mail and notice a phone number on the box. I was confused so I called customer service. I was told that a whole new line was opened! I was furious. Luckily I canceled before the billing period otherwise I would have been stuck in a contract. This salesperson clearly kept his mouth shut to make a sale. I went in to return the tablet. I explained the situation and apparently this salesperson has a track record for not fully explaining or telling customers about this or that, simply to makes his sales commission. So I return the tablet only to be told there is a restocking fee! They refused to waive it. I not only paid $25 in sales tax but I also paid a $25 restocking fee. So I gave them $50 for free. Complete jerks. I've been with AT&T for over 10 years, never to have a problem. Only to be screwed over. Does my loyalty and good payment history with no history of complaining mean nothing to them?! The answer is this..... Means absolutely nothing. My advice, don't EVER accept what your being offered when first spoken to. Take the information home with you and do your research. Otherwise they'll trap you. Very disappointed with this whole situation. read more

I hate this store. The wait times are long. The manager is a rude jerk. The salespeople blatantly lie about products and services. You're better off going to any other store. read more

There manager Toney is working to resolve my issue. So far so. Good. These guys are being helpful

No matter when you going in the wait is always more than 45 minutes. Proper staffing for customers would be nice.

They never answer their phone, over the span of 4 months they have never answered their phone. Extremely frustrating.

Horrible experience at this place. And this is the corporate store!?!? Unbelievable!!! Walked in and was never greeted and helped. I stood there for 10 minutes hoping for a service or at least a greeting but was never helped. There's was 5 staff looking at a computer and then 2 more walked in to the break room and noticed they were all on break. Finally I had to ask for some help and the guy gave us a dirty look like we were distracting him from whatever they were doing in the computer. I wanted to fix my wireless plan and my phone contract and he wasn't very helpful at all. He basically told us there's no other option. We just walked out right after, and went to another att store at euclid by the 5 freeway. We were eagerly greeted by 3 people there and my wife ended up buying an iPhone 6 plus with a lot of help. Stay away from this corporate store very unhelpful. read more

This place never stops amazing me at the poor service it gives. They are not honest with their customers. Nothing is ever simple and they NEVER disclose all the extra costs. [This all occured in the last 2 months] My mom wanted a smart phone so I upgraded mine to a iPhone 6 and handed down my iPhone 5 to my wife and then gave my mom her iPhone 5c. I was told it would raise my bill $25 to make the payment on my new phone. Then when the bill came I saw I had lost the $15 phones when I handed them down and they were now costing me $40 each. My bill ended up being $100 more a month now. Went in and talked to the manager and he basically said "oops, He should have told you that. Oh well" This time they just flat out lied about the cost of adding Digital life. When I was in to get the phone for my mom, the sales guy asked if I was interested in getting digital life alarm system. He said the cost was $49.00 a month with a backyard camera. He also said he could get both our uVerse bill ($207mo) & Digital life bill down to $160 a month total for both. I wasn't sure so I left but after talking it over with my wife we figured it was a good deal. So I went back and talkedt to a store manager and she said the same thing so I signed up for it. That was May 14th, 2015. I went back and of course the 2 people I talked too were not there. The sales girl said she would give the manager my phone number and he would straighten out my bill. Well I never heard back from them, so I went in today to talk to them because my Didgital Life bill is $62.99 (More suprise fees) again and my uVerse was $207 for this month. Once again I got the standard "oops, He should have told you that. We never bundel Digital Life & uVerse" What? So I said I wanted to cancel it. I would not have ordered it If it was going to cost me this much! He said it would cost me $750 to cancel the contract (Something else they forgot to mention). So now I am screwed and my monthly bills jumped over $200 a month. Anybody know a good laywer? read more

Customer service FAIL!!!! I went into this store last week for an upgrade. When I got there, it took about 20-25 min. before someone helped me. I told the guy I was there for an upgrade and the type of phone I wanted he said they didn't have it in stock. Even though I had called before I headed to the store, just to make sure they had the phone in stock which they said they did and plenty. The guy just gave me the run around about the phone and never even checked my plan to give me any other options. I've been a loyal customer for over a decade and I have an unlimited plan. I just couldn't believe the lack of customer service to an existing customer! This store is not about the people that chose to stay with AT&T and almost lost a customer if it wasn't for Larry at the Brea store!! My experience at the Brea store was GREAT and completely opposite! read more

This AT&T location always gets the job done for my fiancé and I.. primarily due to the hard work and great customer service provided by an employee named BRIDGET!..she tends to work wonders for us in every way (aka her nickname 'wonder-woman!). If we have any issues with billing..when we need new products/phone upgrades etc, she is always down to earth and honest,and does a good job holding our business to ATT..we like to come back to this location just for her personal advice,and positive outcomes regarding our phone service. And she does it all in some tall high heels hahahaha. How does she do it?! Lol. Thanks Bridget! U rock. read more

I went to this store to get internet installed at my place and I made a order to do so and they forget to add a installation person to my order . Then I called back waiting for someone to come to my place on the date that they put and no one showed up. I called and complained and all they can say is sorry and someone messed up on my order . These guys seem to not do there job correctly and just stand around talking all day when I came in . Make sure what u order and u buy is what u get because some of these associates seem like they know what there doing but don't in actuality . I told the guy on the phone they are lucky I don't want to be out and go there and yell at everyone there for being stupid and not treating customers like they should and do there job the right way . read more

Absolutely no help, you'd think when you're bringing service from a different carrier they would be more open to negotiating a new service contract, wrong! read more